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Delete an offline payment?
I've had lots of messes to clean up recently, and need to delete a duplicate offline credit card payment. Problem is, SL won't let me, complaining about a payment method, and I can't call support at the moment(4 hour time difference). Anyone else run into this? What am I missing? My order of operations: - select customer…
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Short Video Series On My Experiences & Lessons Building/Operating Facilities From Ground Up
Hello everyone!I am making a short series of videos talking about my experiences building and operating facilities from the ground up for the past 4 years. This is the 2nd video in the series- I hope someone can benefit from hearing about my lessons and mistakes. Please comment if you have any feedback or thoughts. Hope…
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Unlink Units
How do I unlink units? Assume there is a hot key for this. Thanks
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Credit Card Processing - how to override 30-day late block
Hi all. I've learned there's an industry standard to block credit card payments after a tenant is 30 days overdue but I haven't found the reasoning behind this. Is there a way to override that 30 day block (i.e., a family member is calling to pay the balance but can't pay by CC because the account is 30 days overdue)?…
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How do I change a cash payment to a credit card payment after it has been processed.
I took a payment and selected cash by mistake. It needs to be made as a credit card payment. under ledger adjustments it asked me if I want to refund customer if i void the receipt. there is no refund for the customer.
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Memorial Day - Support Hours
In observance of Memorial Day, Storable Support will be closed on Monday, May 30, 2022. We will return to normal business hours on Tuesday, May 31st, 8:00 am EST. For support related questions, please contact:* SiteLink: afterhoursemergency@sitelink.com * SiteLink API: apisupport@sitelink.com * SiteLink Merchant…
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Sitelink Map...Send with Esign
With online rentals becoming the norm, is there a way to email the Sitelink facility site map with the other esign documents? With 878 units the place can be a maze. How are others handling this?
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ACH Keyword for forms
I just started using Storable payments and quickly realized that the ACH side is kinda half baked. There are no form fields for making ACH authorization forms. For CC there is one that tokenizes the card number and shows the last 4 digits and an asterisk. We could really use one for Tenant Checking Account # and Routing #.…
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HOW THE NEXT MARKET CORRECTION COULD IMPACT THE SELF-STORAGE INDUSTRY
Hello! My colleague, Al Harris, wrote this really insightful article last week and I wanted to share an excerpt of it here with you all as a resource. I hope you'll find it as valuable and informative as I did :) ~Amy C. LINK TO THE FULL ARTICLE ON THE STORABLE WEBSITE What would a market correction mean for the…
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Help us help you. Please take our survey.
At Storable, we’re continually looking at ways to help you better manage and grow your business. After all, our business is your business. If you don’t succeed, neither do we. That’s why it’s important for us to hear what challenges you’re facing and what features and services you’d like to see us develop. If you can find…
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Textbox bug discovered
When using a textbox on an E-sign document, numbers typed in the textbox will not expand the box to reveal all of the characters. They just disappear under the document and are not even revealed when typing is done and enter is pressed. The number row above the letters on the keyboard and the letters themselves behave…
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SiteLink Access Control
How many of you are using SiteLink's ACCESS CONTROL? Is it similar in application to PTI? And by that, I mean do you have full control over updating codes, syncing codes to individual door alarms, and being able to access a phone app that shows real time facility access and triggered alarms? I know there is a wealth of…
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Discounting tenant price for a single unit.
Haven't done this for quite a while. How do you change a unit price for a single unit so that when the tenant leaves it reverts back to the standard price? Thanks.
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Refund Security Deposit for Existing Tenant?
We are currently in the process of expanding and while I was setting up units, someone managed to rent one of our new units before I had everything set correct in Sitelink. Tenant was charged a $100 security deposit that he was not supposed to be charged. Is there anyway to issue a refund for just the security deposit…
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Increasing Fees
Does anybody (in California specifically) know if pre-lien fees and lien fees can be increased or if there are guidelines about it. We have most often the same group of people who are late and go into pre-lien every single month. So if we can raise our fees it may discourage that from happening. Our pre-lien fee is only…
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Removing past due charges and overlock actions
Still in process of recovering from being switched to Storable payments without any notice. Every day I get 2-3 more overdue accounts because of bad credit card data according to Storable. Can't keep up with it and still run the office. How do I delete past due charges and overlock actions from Reminders for my customers…
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Deleting a future charge from payment screen
In Sitelink, When a Tenant's account has "Future Charges" on their payment screen; can I simply Delete the Selected Charge to remove it from the payment screen? And will the charge be re-applied when that payment is actually due??
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Is anyone else having payment issues reported by tenants?
Various people who tried to pay using the same cards they always do could not process the payment. I had complaints about online and phone payments through the automated service.
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SMTP email
I'm not sure if we use this. Is this what Sitelink use to email invoices, etc?
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What is an error 400?
I did a Live Update 30 minutes prior to a customer coming into the office to pay his rent. I received a message that the card could not be processed and suggested I very fields and run a Live Update. I run a Live Update again and received the same error 400? What am I not doing to get this error?
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Credit card processing company switched by Sitelink ???
Sitelink tech support in answer to my question "Why do I have 445 "AVS Missing Information" reminders on my computer this morning he said, "It looks like Sitelink moved you over to Storable Support (not sure of correct name) for processing your credit cards." Seem to recall a long string of discussion, less than favorable,…
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online payment not showing up
One of my online payments went thru with a receipt showing 5/1 to 5/31 but it still shows she owes the same amount.Her tenant "card" shows it's still due. She is a regular, no problem, long payment history tenant. Has this happened to anyone else? What went wrong? TIA!
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Missing AVS Information
Logged in this morning and found in Reminders we had 448 tenants missing AVS information. Granted I was off for two days, but what happened? We only have 882 tenants. The solution was a one-by-one tenant credit card verification. Any changes in Sitelink that would have caused this? And on a lighter note I see now that the…
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Billing vs Mailing address - The Same thing???!!??
There's an issue with the Sitelink web template that customers sign in to for payments. Under "My Profile" it says "Billing Information" Changes to these fields change the tenant mailing address, NOT the billing. In Missouri this could create a legal problem as the customer could inadvertently change their mailing address…
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How can I adjust how the system generated statement looks?
I would like to change the format of the statement generated from the tenant screen the same way we can adjust forms
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Adding floor to sitemap
My facility has two floors but when I go to create my map it only shows one floor. How do I go about adding an additional floor to the map?
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How do I remove the expired credit cards notice from my reminders list?
Expired credit cards is on my reminders list for over a month, they get whittled down as people update, but it is a useless tool to have sitting on the list, I would rather print it out as a report and not have to see it daily on my screen. Does anyone know how to get it off my list? My OCD requires a clean task list and…