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Anyone know of a way to increase the default font size for Sitelink reports?
It is probably something Sitelink has coded into the Crystal Reports generator / viewer, but 8pt fonts make for difficult reading, especially on multi page reports. I can scale the print job, but that will cut information off the bottom of the page. I can export it to excel and print it larger, but I need a way for my…
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Customer doesnt want us to call them
We have a customer that owes money. I called left message her answering machine says send text. I sent a text her reply was stop harassing her I haven't called or text that much. Would you stop calling the customer? I did send a certi letter
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Expiring autopay credit cards
Anyone else having any issues with expiring Credit Cards & Sitelink notification? Normally, when a stored credit card is about to expire, Sitelink prompts us to email an "expiring credit card" letter ahead of the exp. date. Over the past year I've noticed 6-7 accounts that were never prompted for an expiring credit card,…
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Credit card deposits on bank statements
I would like to know if anyone else reconciles bank statements to the daily sitelink reports for credit card payments? it took me 4 hours to do statement which normally takes me 2 hours. Storable is not making the deposits to match what is on statements or daily reports. It is so aggravating trying to figure out which…
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why can we NOT view the whole credit card number on file after the last update?
I rented a 3rd unit to my tenant while not physically in the office. He told me to use the same cc on file. During the movein at payment screen obviously it does not show a cc on file. So I went to his ledger settings and all it shows is *4444 for his cc number. you use to be able to click show whole number. That option is…
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Storlogix and "duplicate access code" highlight resulting in "suspended" (but paid) users
My owners purchased Storlogix (PTI Security) this past January, 2022 and it has not worked properly since it's installation. The company we bought it from (RG Maintenance out of Colorado) says it's because Sitelink allows multiple units linked to one gate code (even though Storlogix shows a "duplicate access code" yellow…
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Credit Card Fees
Our owner is wanting us to look into charging customers a fee for using their credit/debit card for payments and trying to get more customers to pay via ACH. Has anyone experienced this or implemented this at their facilities? If so, how do you accomplish this and has there been any pushback from tenants?
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GATE CODES WITH STORABLE
If someone moved out, and for some reason a gate code is still associated with their name How can you delete that code from their name to reuse it?
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Texting Two Numbers
Can we text 2 numbers with the same process as emailing 2 addresses?
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Not prompting to return security deposit
Sitelink is not prompting me to return the security deposit on my move outs. Is there a setting to complete this?
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Texting and Email in bulk
I am looking for a way to send text to all my Past due Clients at one time. Also email to all Past due at the same time. Thanks
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How do I make it a different name on the autopay authorization?
I have a few tenants that are using other people's credit card to pay - but when I print out or send via esign the form has the main tenants name on it - I want it to have the actual card holders name.. I have tried what I thought would be the key words but nothing seems to be linking. Please help.
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Reverse a reversed overlock
I just had an employee inform me that they accidentally reversed all of the existing processed overlocks at the facility. Is there a way to undo, or reverse this reversal? If they get reprocessed, then every one of those tenants is going to have an additional one-time fee added to their account again. In the old standalone…
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More credit card issues
I live and work in an area with a depressed economy. Some folks don't have bank accounts, but have purchased gift cards (Visa/Mastercard) in order to make their storage payments. Just tried to run one for a longtime tenant who has taken care of his balance this way for years, and it was declined for improper AVS…
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State Specific Lease ESign
Is there an easier way to get a lease to work, and present with Esign other than line by line inserting keywords? Is there any easier way to format the lease?
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Adding current invoice # to receipt
I have a few business clients who are asking to have the invoice # printed on their receipt - is there anyway to add this? I have tried with key words but not getting anything - is there a specific key word to make sure it draws the right invoice #?
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Sitelink Payments Slow to Load
This is a first world problem, but are you guys finding Storable Payments slow to load. I have a fast computer and great speed but it's taking 4 to 5 secounds load time. Is this normal for all? Previously it was a 1second pop I've called support and they've tried what was avaliavble.
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Storable Payments: Autopay when adding an additional unit
There has to be some kind of work-around when a tenant adds a second unit. Currently, I have to get all the cc info again and verify AVS. I get the new security updates and like them, but this is annoying. Also, the AVS Mismatches need solving. I know that the card info is correct for the customer, yet the system says it's…
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Batch report processing not working??
For the last ten days, batch report processing is failing to print, same for ledger history and notes when moving someone out. I was told by my company that SiteLink is aware of the issue. Anyone else aware of this?
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Move Out Refunds Broken with Card on File
This has happened to me several times this week. Whenever I process a refund and there is a card on file, only the last 4 of the card are filled in for the credit number during the refund process and the refund fails. Has happened everytime I have a card on file then I need to call the customer and get the complete card…
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Standard Unit Rate Increase
We want to change/edit our monthly unit rates effective September 1st. How do we edit the rates and do they have to be changed in the SiteLink Web Edition and the SiteLink Corporate?
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PTI Security and Open Tech Alliance Relationship?
In trying to raise someone at PTI for a gate problem left five voice mails on their website. One vm responded in about 45 minutes. She was from PTI. Concluded my business and then received another vm response, this one from Open Tech. The OT rep said he used to work for PTI but left due to their poor customer service. I…
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Email Receipt at Move Out
Is there a way to have SiteLink prompt me to send an email receipt at move out?