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Do Not Rent To List
We use the manual method (pen and paper) to list past tenants we will not rent to again. Is there an automated way to accomplish the same thing? Maybe Sitelink? Thanks.
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Signing off!
Hello, self-storage friends! This week marks the end of my 3+ years in marketing with storEDGE / Storable. The Storable Support team will be taking over management of this forum after my departure. In the meantime, if you have any questions, feel free to email support@sitelink.com or reach out to your account rep. Happy…
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writing reports
I found where to write queries in the reports module. I toughest part about writing queries isn't so much the SQL but trying to find the fields required. So, does anyone know the table that the merchandize is stored. I am looking for the vendor and our cost in particular but other fields too. There is a sample report…
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Where do you add extra services/items like utilities, power, mailbox, etc
XXL is a unique facility that caters to business owners, RV owners, hobbies, etc. Our units have power and heat in some. We also offer mailboxes and other services. Currently we are using WinSen, and I can add items under "Account Set Up" either "monthly charges" or "miscellaneous charges". Where can I do this in Site Link?
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Kiosk Signed Contracts
We had our first kiosk move in last night. We're using an INSOMNICA 900. Looks like everything went okay. When I asked the Help Desk how do we get a signed contract for our files her answer was I don't know, but your district manager should be able to help you. I smiled and hung up. It was my district manager who asked me…
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ONLINE PAYMENTS
Hi the owner here is thinking about allowing online payments soon. We were wondering if you could lock certain people out from making online payments? We have it to where once they are in the auction process it is cash or money order only. We have had people pay by card and then cancel the payment once they emptied their…
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Sitelink freezing?
Just getting in for the day today so not sure if it is still happening but did anyone else have Sitelink freezing up on them randomly for 30 secs or so at a time yesterday? We had 3 computers, a desktop and laptop here and a desktop at another site I talked to yesterday all experiencing the same issue out of nowhere.
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Edit prorated amount
Just curious if you can edit the proration amount manually? I had a tenant move out and we don't normally prorate the rent if you move out earlier than rent is up. In this instance I was going to return to them $50 but proration is $82.50.
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EVICTION
WE HAVE A TENANT WHO WE WILL NOT BE RENEWING HIS LEASE. HAS ANYONE HAD PROBLEMS GETTING A TENANT OUT OF A UNIT AFTER TERMINATION?
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certified mail vs certificate of mailing
When mailing out the lien/term of lease/abandon unit ect. is it ok to send it *certificate of mailing ? or does it have to be *cerified mail? I heard somewhere that you could just do the certificate of mailing, because you don't have to know if the person received it or not you just have to prove that you sent it. HELP :)
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move out multiple units mid month
HOW CAN YOU MOVE OUT A TENANT WITH MULTIPLE UNITS IN THE MIDDLE OF THE MONTH AND HAVE THEM MAKE ONLY ONE PAYMENT?
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Transfer Unit
Hello everyone, so I have a tenant who rents 4 units, they recently made a reservation with our answering service. However instead of creating the reservation under the current tenant information, they created a new tenant with their information, I only noticed this afterword. So I am wondering if there is a way to…
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Costly glitch in software
I was wondering if anyone had experienced my costly issue with the software (or even worse are experiencing it and are not aware). When I opened my 300 unit facility one year ago, I set up my credit card processing with my large regional bank. Unknown to me, a fraud filter that is preset by the processor at 100…
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AUCTIONS
WE ARE FAIRLY NEW TO THE INDUSTRY AND HAVE NOT HAD TO HAVE AN AUCTION YET. COULD SOMEONE TELL US THE PROCESS AND DO WE EVEN HAVE TO HAVE AN AUCTION ( DISPOSE OF BY SOME OTHER MEANS)?
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AUCTION CLEANING DEPOSIT
HOW MUCH do you charge for your cleaning deposit when auctioning off a unit? HOW DOES this work? Is everyone charged a deposit up front? And then all the money is given back afterwards? IVE NEVER DONE ONE SO I have a few questions! If you are doing an ad.. Is this done AFTER the locks are cut? Or do you just always put a…
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Safety First - HiVis
We all basically work in giant parking lots when out of the office. Posted signage is probably about 10-15 km/h (that's 6-10 m/h for my American friends out there). When you are out on the lot cleaning, showing lockers, doing lock check do you wear a high visibility vest? Is this something that is enforced where you work…
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Cleaning up after your customer moves out
How or do you charge your departing tenant when they leave a big mess in their unit when they move out? Most tenants move out over the phone or by email or some just leave in the dark of night. Only about 10% come into the office. Our goal is to inspect the units but with a staff of one (most days) inspection of move outs'…
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moving out/back in
If someone was moved out but it was an accident is it possible to void in any way ? This was done a couple days ago so a close out would have already been done.
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Corporate Control Center Log-In Issues.
Hello, We seem to be having issues trying to get our GM logged-in to the Corporate Control Center. We have tried everything as far as re-entering information, being made an Administrator, etc. Nothing seems to be working. Any help would be great. Thanks,
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Upgrade Required message After today's required Automatic Live Update
This morning when I logged on, there was an "Required, Automatic Launch Live Update", so I clicked the usual, "Next" "accept Terms & Next" (I had updated yesterday, as I do every Monday Morning) Ever since the mandatory Live Update, the attached message keeps popping up. I have clicked on the 'OK" to "automatically Launch…
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Privacy Policy
Just curious do any of you use a privacy policy notice for your tenants; if so would you share it ? As well; do you have ant data breach notices that you give to tenants.
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Speaking of Paperless...
There is another discussion about going paperless that I didn't want to hijack, so here is another question: We still keep leases and some (signed) credit card receipts in hard copy, but the facility owner is trying to be more paperless. Does anyone know of a way to use a signature pad with Sitelink for something like…
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hello
Sometimes when I move in a new tenant it doesn't prorate them for the month. It wants to charge full price . Any body else have this problem, or could tell me where the proration settings are.
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Going paperless
In today's age of going paperless I was wondering if any facilities have done any in Sitelink or outside Sitelink To have customers sign their leases electronically and store the records digitally.
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Sold Auction Units still on auction list
Question... Why do units that have been sold at auction still show under the Reverse Auction Tab under Select a Task? They do still show a balance since the auction price did not bring what the tenant owed.
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Merging Units in Sitelink Help
So at my property we have several units that are 10x20s that have dual entry. So the front is one # and the back is another. For example the front might be 24 but the back door is 65. In our system we have a name for unit #25 but it shows 65 as empty. Is there anyway to merge those units in sitelink so that "65" isn't…
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Automatic Online AVS?? Anyone else running into this problem?
Our storage facility brand new and completely virtual. Tenants sign up
and pay using our website. The website then sends the information over to site link which automatically
assigns them gate access and processes the first payment. The issue we have
found is that the first transition is not AVS verified and therefor is…
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Payment for 50% off first 3 cycles
Hi Everyone, I am new to SiteLink. Our company is running a promotion for 50% off first 3 cycles. Is there a way that I can just take only 1 cycle payment instead of 3 at once, and remain the next 2 cycles 50% off on client's account? I tried to adjust the number of cycles when I move in a new client, but it doesn't allow…