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Lag times :(
Anyone else get extreme lag times like 3-4 minutes at least when entering a move-out date, in Esign or Efiles on customers account and also at the end of converting lead to lease. Has been happening over a year and still happening. I have clear and reset and also done all updates but never gets better.
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Transitioning Fixed Site Self Storage to a 28 Day Billing Cycle
We operate several fixed site self-storage locations as well as portable storage. It is very common in the portable storage industry to run on a 28 day billing cycle, all the big names do such as mobile mini, united rentals, etc. For those of you who have transitioned fixed site self storage from a monthly to a 28-day…
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Auto pay?
After the change to Storable I had quite a few tenants that had a card on file. Most of them I did not have the cvc number. I have called and got the number from them with no problem, but 1 tenant i have not been able to get ahold of by phone or mail. It's only been a month, but what should I do if I cant ever get ahold of…
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Is there an auction solution?
Florida Statutes require a 75-day auction process from providing late notice to auctioning the unit. On Day 38 of the process, we drill the lock and take pictures. This is our first time to see what’s in the locker. We find everything from a full locker to a locker with one or two items in it. Last…
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Storable payments storing CVV codes
We just had to activate this new storable payment feature, which now requires a CVV code to be entered. It is also requiring it for any NEW autopay ppl. My question is, is the CVV code being saved in the storable payments? Hopefully not because everywhere I have researched it states that storing the CVV is illegal.... Is…
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Sitelink is down...you too?
As of right now, I can't log in on SLWE, MyHub, or on my phone. Is it unique to me, or is it happening all over? After about 5 minutes of trying on SLWE, I get the message that it failed to synchronize the local database with the server and wants me to launch Live Update. However, that won't solve the online issues, so…
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28 days to month
i'm looking to move clients from 28 days billing to monthly, the only way i can think of doing it is to move them out and then back in again, which would probably need to take place on their invoice date to prevent any issues. Is there an easier way
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Giving credits in MY HUB
i have found where to give the credits in SiteLink my HUB but can not figure out how to save it. It is alot easier to move from one facility to another in My HUB.
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SiteLink Site map dimensions restrictions?
Hi, Lately I've been working on setting up our site map. We have a uniquely shaped property; it is one long, narrow strip of storage unit buildings that stretches for over a mile. I found myself running out of space to add units very quickly. Is there any way to extend the dimensions of the site map canvas, so that I can…
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Email
When I send out invoices via email, only about ten show up in our email as being sent. But sitelink does show them as being sent. We use Gmail, and all my tenants are in our contact list. Is there a way to sync them so they will show up in our gmail? Thanks :)
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Adding access into Sitelink Access?
We changed our gate software to Sitelink Access two months ago and have set up a single company unit. How do we add additional codes for contactor access?
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Not happy with update and Storable Payments
So I can live with having to ask for billing information for people using cards that aren't already on file... but returning deposit refunds? Just did one for a tenant this morning and got a prompt saying I could only refund deposit back to a card a tenant has previously used. No, not cool. I have a lot of tenants who…
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Chargebacks - Looks like that month was posted twice on the ledger
On his receipt that he paid for with a money order it looks like one month was charged twice. That month was a chargeback so i understand it looking like it is due again, but it looks like he paid for that month twice when he paid with a money order. I am confused. And the receipt says May two charges and the ledger says…
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How to add someone to gate access without a unit
How do you add someone to gate access without a unit
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Heather Trevis
How do I access or create a report showing all emails sent within the system?
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Printing Checks For Security Deposit Returns
Currently we hand write checks for the security deposit returns and mail them, but we'd like to switch to printing these instead and then mail. Does anyone else do this, and if so can you please share how to go about setting this up in Sitelink web? Thanks
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July 6, 2022 Add and edit a chargeback email address problem
I can't do this because I don't even have that as an option in myhub.
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Refunds in Storable Payments
Having some refund problems. A tenant rented a unit with a move-in date 5 days from today. Then realized they didn't need the unit. So I did the Move-out and tried to send a refund to their card. Storable says I cant send a refund until their scheduled Move-in day. So now I am holding their money for 5 days. And I have to…
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New Blue Banner on store's SiteLink home screen
Thank you! Thank you! Thank you! for changing that bottom banner from red to blue!!! Do you know that red is proven to create feelings of anger and aggression in people and that blue is proven to be calming? Scientifically proven!
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RE: Pmt processing windows
Why is the Transaction Completion window on the payment transaction now popping up AFTER the do you want to Print or Email the receipt windows? It used to show the Successful processing and Then ask if you wanted to print/email a receipt.
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Anyone using Storage Pug for their website?
We are thinking of going with a different vendor for our website. Does anyone use Storage Pug? If so, what is your impressions? Thanks
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Sitelink to Storable for CC Processing
Does anyone know what the fees are with Storable? I switched over on 6/30/22 and I have only seen one charge for $0.25. Previously we had a one time charge for the month. I am wondering if there will be multiple small fees charged throughout the month?? I am not sure what the 0.25 charge is for. Still navigating how this…
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Are you charged more for AVS mismatch?
Are you charged more for AVS mismatch or no match?
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How do I find AVS mismatches?
My task list says I have 3 AVS mismatches, but it prints out 26 pages and shows several "no match" and "not checked". Where can I see the 3 that need to be fixed? We started asking for updated addresses from customers, and that increased the mismatches tally as we updated! We also noticed that it will report as a mismatch…
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Storable wins three ISS Best of Business awards.
We’re honored to win Best Management Software, Best Online Directory and Best Payment Services in the 2022 ISS Best of Business awards. This marks the 13th consecutive year Storable software products have been recognized as Best of Business in this annual reader-choice poll. Winning Best of Business never gets old. It…
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Name change
If someone wants a name change on a unit due to divorce and legal name change. Do you have them sign a new contract?