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Blast Emails - Easier Way to Send?
We're sending emails to all 700+ customers about our new reopening guidelines. We use gmail and it gets hung up if you try to send more than 75 at a time. Right now we individually check the first 75 and then send. Next it's the next 75 and so on. Is there a way to send a range like 1 to 75 and not have to individually…
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Lifting of ban on auctions, evictions, and rate increases?
Who will lift the ban on auctions, evictions, and rate increases? Federal or State?
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Online Rentals- Required Information
For online rentals I need Alternate Contact Phone Number, Employer, Date Of Birth, Govt Issued ID number, Gate Code choice and forced Auto Pay. Does anyone have any suggestions or work arounds?
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Online Move-In's for Vehicles
We're wanting to implement online rentals, but not sure how this would work. On our rental agreements for boat/rv/vehicles we include what is being stored. (Vin #, License Plate, Make/Model etc.) We enter this information in the contents section of Sitelink. How could we make that work with online rentals?
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MyHub Reminders
Is it just me, or are certain items under the Reminders in MyHub unavailable for viewing?
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Would Anyone in Colorado Springs/Denver be open to mentoring a new store manager?
I have a new client in that area who would like to have their new store manager shadow an experienced SiteLink user for a few days or a week or two. Would anyone be open to such a thing?
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Transfer to different storage space
I have been working on forms for eSign. Do you complete a new Rental Agreement in the case of transfer? Populate the form with figures from the transfer? Is there a way to do a transfer from Lead to Lease? Thanks
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eSign "500 Internal Server Error"
I am working on implementing online rentals. My testing with eDocuments will work if signed through Sitelink. But when emailed it says An error occurred: 500 Internal Server Error. Any suggestions? I have spent so much time getting the Lease set up in Forms and this is the last little piece of the puzzle. I want to get it…
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Military notification
If your Rental Agreement has wording regarding active military service how do you handle it in forms for e sign? Thanks
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email receipt
I know there is a way to set up on auto pay when a tenants card is ran that if w have their email it will pop up do you want to email receipt. Is there a way to do this when a customer just calls and pays? It isn't too big of a deal but I always have to exit out and go back to the tenants account to send and email. I would…
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Rental Agreement Template with Keywords
I am trying to set up online rentals. Is there a template I can modify that has the keywords already inserted? Thanks Julie
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old leases
where do I go to find old downloaded leases
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E-Sign
We are attempting to start e-sign as a touch-less way to get contracts signed, can anyone share their process? We are running into margins being off when we print the agreement, also if anyone is willing to share their rental agreement format, as well as rental application format that would be super fantastic! I'm getting…
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Certification
Eric_Lewis I took the My Hub course in January. I don't see my certicication. Can you help? Thanks
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Credit cards being continually declined - Solutions gladly accepted
At our two locations in Florida we have 30 to 40 tenants (out of 1200) whose credit cards are routinely rejected every time they are run on auto pay. They are not responsive to calls, emails, or texts. Has anyone solved this problem? Do we make them cash or check customer only? Thanks.
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Daily Close
On the Daily Close report - I entered a check for payment. Payment is reflected correctly in tenants account. On the Daily Deposit (close) it lists the check amount under the column for LEDGER but not on the column for RECEIPTS. Any ideas what caused this?
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Just my internet, or is SL SUPER slow today?
My Sitelink is running incredibly slow today. Nothing else in my system seems to be slow and I have restarted and done a live update and it's still being super slow. Like 60 seconds or more to open a screen! I know overall the internet is moving more slowly these days because everyone is bored at home and going online and…
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How do I add Reasons for Leaving, not edit existing ones, in exit survey?
I would like to add new reasons for leaving, in addition to the existing ones.
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Changing a Move Out Date Once Processed
I was processing a move out for a tenant that never moved her stuff in. I wanted to move her out prior to the contract date 4/8 and refund her the $ but was only offered 4/8 as a move out date. Long story short, the move out was processed and I did not have an option to refund her. Anyone know how to fix it??
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How to open more than one screen/window at a time in Site Link (2 separate accounts open same time)?
If I'm typing an important note in one account and suddenly a separate tenant comes in office to pay, I am unable to minimize the account window I am typing the important note in and then open the account window of the tenant who has come to pay, at the same time. I have to close the window I'm taking down the important…
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How to find total of Autopay and ACH tenants
Other than sorting and manually counting our tenants who are on auto-pay or ACH payments is there an automatic way to arrive at these totals and thereby determine who is not on either? During this stay-at-home directive in Florida we are increasing our call campaign to get more tenants signed up. Thanks and Stay Safe!
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Sitelink Chart of Accounts Level
Good morning all, Is there a way to get more sub account levels in the sitelink chart of accounts ? My client has upto 4 levels of sub accounts setup in Quickbooks.
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Combine units/parking to one tenant
I can't seem to add units or spaces to a tenant. everything (name, address, phone number) is the same but it won't put them together for 1 charge. any idea how to fix this? TIA!
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collections during and after covid-19
hi my name is Steve Guess, i own two facilities in the Turks and Caicos islands. we are presently under a complete 21 day lock down. i am curious what the industry is going to do regarding collections during the next few months considering the current events. i am about to write my tenants a letter explaining company…
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taking a check
So I took a payment from a customer in the form of a check, his was behind on his payments, took thew lock of if his unit and let him have access to it. The check bounced and now his unit locked up again so he doesn't have access. This is the first time to my knowledge that this customer has given us a bad check and we are…
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Autopay
Before we had to switch over to these new card readers we used to scan the card and after it went through it would pop up do you wish to set up auto pay with this card is there a way to do this with the new system?
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AUCTION MONIES
HOW DO WE DEAL WITH MONEY WE COLLECT FROM AUCTIONS AS FAR AS PUTTING IT TOWARD BAD DEBT?
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Setting up all tenant email
How do I set up an email being sent to all tenants?
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ACH Payments.
How does a tenant setup ACH payments online. I have it setup to be able to take a payment that way but the option is not available on the web payment and as a payment option on the web edition.