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driver's license reader
We've been using a magtek - swipe the d/l and it loads the info into Sitelink. But FL licenses no longer have the magnetic strip. - It's more like a bar code. Any suggestions for a piece of equipment that will read that & input the data? And still read the credit card? Thanks, Mary
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SiteLink myHub
Right now I use Teamviewer from home to access my PC at work to see who is coming and going through the gate, and to access tenant info. If I get myHub will it give me the same access that Teamviewer does?
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Tenant Move-In Dates
Is there a way to print a report with all our current tenants move in dates? I want to see who has been a tenant the longest with us so we can do a special discount for them. So far the only thing I have been able to do is to go into each account individually to see the move in date and to be honest with over 400+ tenants…
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Online Payment issues - session expires
We have accepted online payments for years through our website and the pay side of our website is with the web template through SiteLink - if I am saying that correctly. It is not rare for renters to tell me that they have issues with the website and typically the issue has been they get a message telling them that their…
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Security Deposit Formatting in Forms
I am trying to get sitelink to add the security deposit dollar amount on our leases when we print them for a tenant. I have tried using <Tenant.SecurityDeposit> but it does not populate a dollar amount (even if it is $0.00). Am I missing something? Is this even possible? Any help with this would be Awesome!
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How Do I Put a Fixed Weekly Rate on Parking Spaces
We are putting a weekly rate on all parking spaces - 20', 30'to 40', and 50'. Is there a way to do all the 20' spaces at one time vs space by space. Some spaces are occupied and some are vacant. Assume same process would apply to the other two categories. Thanks.
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Security Deposit refunds
How does your facility return security deposits to the tenants and why do you do it that way?
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Sitelink eSign - Gate Codes revealed on lease document before payment is received
I've run into some issues with sending someone an elease for signature. The lease must be sent before the software will take a payment, however, the elease shows them their gate code. I've had people sign the lease then immediately access their unit. We've yet to receive payment from them and they are already using their…
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Out for Tenant's Signature - Originated or Pending?
I create and email an eDocument lease for tenants to sign the same way. However, under Status, sometimes it says "Originated" and sometimes it says "Pending." Anybody know the difference?
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Invoices
We have a customer who wants us to send her invoices foe 6 months ahead of time, all at once. I know how to generate an invoice for the next bill cycle, but could not figure out how to create 6 separate invoices with 6 different dates.
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Units but wants to use different CC
Can someone help me with this issue; one tenant three units wants to use online Automatic payment but wants to use one CC for two of the units and one CC for other unit; units have same access code and same email address....how do you do this ....?
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CCC Store Location Google Maps
My Latitude & Longitude was set wrong in CCC - Store Location. I updated it to the correct setting but it hasn't shown up on the reservations page yet. Any suggestions?
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Notification of Online Rental
Are there any options or work arounds for notification of Online Rentals? I do get an email but most if not all online rentals are after hours. I am set up for automated calls for reservations but it isn't an option for online rentals.
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Is there a report that shows who is exempted from fees?
With all that's going on I need to check on my exempted customers, make sure they're back on the fee schedule etc. etc. Not seeing it in reports.
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E Sign Doc a Jumbled Mess
This morning, on my first rental, the document for e-sign was a jumbled mess. The signature and text boxes were all over the place. Has anyone else experienced this? We have not edited any of our forms. Thank fully I knew what most of the boxes were for and was able to complete the form. It prints out just fine.
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How do I send a mass email to all of my tenants?
How do I send the same email to ALL of my tenants through Email??
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Security Levels - Site Level Updating tenant information (Name & Address)
I am trying to understand if you can make the ability to edit tenant address & name only available to certain security groups within SiteLink. I looked and there doesnt appear to be a way to make these fields editable to only certain security groups but I might be mistaken, hoping someone can confirm. Thanks!
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eSign (Portable Storage) no pre-sale option to send
I finally got eSign working but am unable to send a lease to a customer prior to the storage unit being delivered. I sat on the phone with tech support and they were not sure if we had the capability to do this. The only way we can send a digital lease is through company, then clicking on forms. The problem with that is,…
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Current customer is locked out and i cant figure out why
Customer called today saying he is current but cant get in the facility. I thought to myself "yea right, ok". Let him in remotely, and we meet at the office, low and behold he is up to date,he just made a payment online including late charge. So i close out sitelink, open up doorking, and doorking has him locked out. He…
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Recycled paper
Does anyone use recycled print paper ? Reverse sides?
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eSign Insurance Enrollment or Decline
I have been working on my documents since March. Lots of fine tuning. Customers continued to have issues with the MiniCo Enrollment form. Basically you initial one box to accept or the other box to decline. If enrolling you are also required to sign. I finally created two documents. One for enrolling where the decline box…
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Office 365 & eSign issues
Hi, All, I just started using SiteLink and am having issues setting up my 365 email in email setup. I’ve used all the suggested settings (port 587 and SMTP.office365.com and SSL is enabled). I’m still getting a failed test email. Is there any advice on how to get this working? I’m portable storage (UNITS) and I’m not sure…
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Average tenant stay & Cash and credit card report
Hello Does anyone know how to find average stay period/length for Business/commercial client and residential client? Also, is there a way to find out how many customers pays cash and how many in card?
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Selling a vehicle
Hello, We have a tenant who is default on a unit and is coming up for sale. We cut the lock and lo and behold there's a mid 70s Fiat inside. Does anyone have any experience selling vehicles inside units? What steps would be need to take to do it properly?
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Web discount on just one size unit
I have set a web special rate but it will not show up on the web page. I am trying to set a 15.00 off a climate control for one of our properties. I believe I have checked everything but it will not show up! Does anyone have written steps I could follow to see where I have gone wrong?
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Send Rate Increase Letters - Corporate Control
Can you mail rate increases through Corp Control yet or do you still need to login to each property and send?
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Need help regarding Sitelink API Integration with WordPress
Hello everyone, I want to integrate the Sitelink API with a wordpress site, and don't want to use Sitelink templates provided. I want to handle everything such as payment processing on my site only. Can anyone help.
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Recommendations for Entrance/Exit Security Companies
We recently (8/8) experienced several lightning strikes which destroyed the circuit boards which control access to our gates/facility. PTI Security Systems is our current company providing support for these systems. It is now 8/11 and we still have no onsite nor telephone support from PTI, although they are holding several…
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Unit History
Is there a way to show the history of a specific unit. For example I have a unit that has been placed as company owned but the owners have no idea why.
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Online payments for old tenants
Help again please - we have just converted over to handling online reservations, move ins and payments - we have run into an issue with old tenants (who have been with me for years) not being able to do online payments as it says they need to sign their lease (I have the one they signed in person & on paper). Also if they…