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Answers to common how-to questions about SiteLink.

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When a customer complains about your brank or one of your locations in a social post, don’t ignore it. A well-crafted response addressing the reviewer’s concerns can turn it around in your favor.In fact, according to PeopleClaim, 95 percent of unhappy people will return to a business if an issue is resolved quickly and…

If you’re not doing all you can to optimize your search rankings, you’re probably losing business. Search Engine Optimization (SEO) is a must, if you want to capture organic search traffic. But SEO is a complicated science. Optimizing your search results relies on both on-page factors, such as content quality, site…

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If you're struggling to build surveys that yield actionable results... ... it may be time to overhaul your strategy. Why? Your surveys may be too long or may have unclear objectives, which will ultimately garner low completion rates. But don’t panic. This is a common problem. In fact, the majority of customer surveys get a…

Build Your Online Reputation in Local Communities Bring together all forms of customer feedback about your business — from online reviews, surveys and social comments — into one dashboard. Social media managers can publish insightful customer stories and deploy thousands of local and social ad campaigns in minutes.…