Software Operations

Answers to common how-to questions about SiteLink.

Learn about recent updates to SiteLink

Anyone else having issues with Callpotential? Now on 2 months of almost daily different issues and problems that can't seem to get resolved.

Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in CallPotential's Remote Operation Toolset. Jeff was kind…

Maintain continuity of customer support and operations during times of crisis with work-from-anywhere virtual Contact Center software. Call forwarding and roll-over tools integrate seamlessly with sitelink and contact free payment options with automated reminders allow customers to pay by text, email, phone or a manager…

DIY Call Center allows managers to maximize the success of every call by utilizing their best salespeople and avoiding missed calls— all without adding labor or infrastructure. Eliminate IVR and caller drop-off by automatically identifying and routing callers to the best available specialist. No specialized hardware or…

Click to Read the Full Case Study Regional Manager credits CallPotential with a 15% increase in Iron Guard Storage closing rates in first six weeks. National self storage operator Iron Guard Storage operates 22 locations in Nevada, Texas, Alabama, Georgia, North Carolina, Virginia and Washington. Regional Manager Alan…

New York and New Jersey-based self storage company streamlines operations with Lead Manager, DIY Call Center, Collections Manager and Marketing Manager. James Coakley is the President of Operations for Treasure Island Storage, a family of self storage facilities throughout metro New York and upstate New Jersey. James…

Paul Darden Company, a Top 50 Operator in the self-storage industry with more than 60 self-storage facilities, traded outdated pen and paper methods for CallPotential to improve manager relationships and streamline operations from top to bottom Paul Darden Company, a Top 50 Operator in the self-storage industry that has…

https://www.youtube.com/watch?v=L4iqr3I4l8M