Software Operations

Answers to common how-to questions about SiteLink.

Learn about recent updates to SiteLink

THIS FORUM IS AN ADVERTISEMENT sponsored by the Cincinnati law firm of Greenberger and Brewer, LLP. This forum is designed to educate the public about the self-storage industry, including its laws and regulations. The information contained in this page and in the forum is an overview of self-storage law, legislation and…

A company is leasing a unit but the representative has signed the lease. the rep is no longer with the company but is still listed on our lease, who legally has this unit and lease? What information can be given to the company?

We have a tenant that has 2 spaces-one inside that normally houses a boat and one outside that houses a camper. The tenant caused significant damage to the inside unit when pulling out and the unit is currently unusable (however she is still paying for the unit). She is unable/unwilling to pay for the damage to the inside…

That's not where it all started, but it definitely happened. So going back several years, I owned a small business in Virginia Beach, Va that sold, sharpened, engraved and designed knives, yes, knives. The name of the business was Fishbone Knives and later added laser engraving to add on Laser Pros Engraving service. In…

I have a customer that continually does not follow our facility rules. In our lease agreement it says that either the owner or the tenant can terminate their lease with a 10 day written notice. I mailed him a certified letter a month before his due date letting him know we would not be renewing his lease with us however he…

In CT once a tenant reaches the Lien status, can the facility owner do as they wish with the unit contents? For example could the facility owner donate the unit contents or dispose of them instead of doing an auction sale?

Hi, I have a vehicle in lien status in my RV space. According to my operations manual I have to check with the DMV to see if there are any lien holders before I sell it at auction, however I want to know if I also have the option of just having it towed and let the owner deal with the tow yard for impound. I am in…

CC s are processed on the 5th of each month. Some recently have been declined because of invalid number. When looking at ledger tab, credit card info indicates *and 4 numbers. When accessing the tab to see the complete number the *and 4 numbers appear. Hence the reason the cc was declined. The *and 4 numbers must be…

I have concerns and questions about how to legally not return a deposit because of failure to give notice of moving out. I have heard in apartments that the landlord must give a letter to the tenant. Any input? 

ANSWER: There are several sources for leases. Obviously, it is in your best interest to hire an attorney to prepare a proper customized lease for your facility based on your state laws and your individual facility needs and goals. If you are going to have a management company operate your facility make sure that you know…