-
Is anyone a Storagely customer?
What are the features that you like the best? Is there any other feedback you have after using Storagely?
-
Integrating an Affiliate Software/Platform
Hello, we have a website integrated to Sitelink where you can rent a storage. We want to run an affiliate program. We want to have a signup form, where users can signup as an affiliate. A referral code will be manually/automatically sent via email/sms. A user that will the referral code will get a discount. And the…
-
Why can't I print or email when using Price Optimizer?
I have two facilities. I have used Price Optimizer many times to increase rents. Both sites are set up identical in the Price Optimizer Tenant Rate Management screen. Now one site does not provide option to print and email. Screen is "grayed out" Any suggestions?
-
Double Charging
We have noticed at the end of January invoice processing, seems to double charge invoices issued yesterday. Invoice Date 29 Jan Due Date 29 March Rent 28 Feb - 28 Mar Rent 29 Mar - 28 Apr When it should only show 28 Feb Rent, Due Date should also be 28 Feb. Is it due to Feb only having 28 days?
-
Is there an ETA on when the font size in the lease will be fixed?
When filling in the e-sign portion of the lease where it wants the miscellaneous and others authorized the font is so small you cant even read it. I spent 1.5 hours on the phone with a Sitelink tech and we were unable to come up with a solution. One of our area managers reached out and all he was told was it was going to…
-
Autopay set up/new customer
Hi! Is anyone else's tenants having trouble setting up auto pay today? Our tenant tried 3 times online. Finally she came into the office and I did it from here for her.
-
HubSpot CRM with Sitelink WE
Has anyone connected Hubspot CRM with Sitelink web edition though the API? if so, are you pushing information to Sitelink or are you getting sitelink to push client details to HubSpot? Ideally I'd like Sitelink to push out a customer list with revenue tied to them so i can create custom audiences for marketing tied to…
-
Is there something going on with SiteLink right now? 9/3/24
All across our stores we are having document signing problems, pmt issues, slow loading times, discount months like 1&2 or 2&3 not being offered only a blank window leaving us to have to click on a different unit size and then back to the reserved unit before options populate.
-
Ask The Expert
Hello! Where can "Ask The Expert" recordings be found?
-
Credit charges posting under the wrong column issue?
Has anyone has had an issue where credit card charges posted to
accounts showed up under the Ledger column for Charge, but the charges were
included in the Receipt column under Checks. All of the individual payments were credit cards and show they were posted as credit cards. None of our other daily reports have had an…
-
Are you using cloud gate software?
I am interested in learning more about gate software using cloud. If you are using, what company do you use, how many sites and how long and pros and cons please!
-
Does anyone recall O'Briens Auctions? The owner was Jim O'Brien he passed away.
We are trying to locate someone from this company. They may still have some auction paperwork from 2020 we are in search of.
-
No initials in Reminders
I see previous notes that were left on Reminders. A few of them have no initials. How was that done?
-
What is your Past Due process for unpaid rent? Collection agency?
Hello, Our company has been looking into hiring a collection agency for unpaid rents and unit abandonment fees. I'm just wondering what are other Ontario companies processes. Thank you!
-
Bank Lien on Vehicle tenant in default ? NY state
my tenant is still paying on the loan. She is in default with us by 4 months. Car doesn't drive, needs $5000 in work, no keys, no battery. Tenant asked the bank to take the 2012 Chrysler 200 and the bank does not want it. I reached out to the self storage association legal department. They said obtain a title with garage…
-
Is there an RSS Feed for the status page?
Hey Friends! This is perhaps an odd question, I'm a member of a discord server for storage operators and Uhaul dealers. We have a bot that monitors the RSS feed for status.uhaul.com and posts any new issues into a channel, it's very helpful in making sure everyone is aware of problems as Uhaul is not always the most…
-
Best Process to mass-mail rental agreements
Hi All, If needing to send a physical mail of rental agreements to each customer at a facility-does anyone have a best practice outside of using Simply Certified? Everytime we try to process it needs a major change to the HTML code, and I just don't have access to someone who can make those major edits. (Needing to do this…
-
Chatbot - Swivl with Sitelink
Has anyone added Swivl or other Chatbot app to their website and had it integrate with Sitelink/Storedge? Has it cut back on your workload. Is it a helpful add on?
-
CA facility folk, who is your State Fund broker?
We are looking at hiring another insurance company to handle our STATE FUND (workman's compensation). Do any California facility operators have any suggestions? Thank you.
-
A GOOD LAWYER RECOMMENDATION IN THE SoCaL AREA PLEASE
Hi Everyone!! I am in Southern California, and I am looking for a good lawyer to assist with a tenant we are trying to countersue. We actually won in a civil suit she brought against the company, so now we want to countersue. Who (if you use anyone) would you recommend?
-
WHY does Sitelink Web Edition, and Corp Control require Local admin to run?
WHY does Sitelink Web Edition, and Corp Control require Local admin to run when you have a specific update in June of 2018 that states you specifically fixed this issue? https://storageforum.sitelink.com/discussion/3182/june-12-2018-version-history-release Please provide a work around.
-
Postcard Invoices
Any chance of Sitelink Web edition developing the ability to print postcard invoices? Miss this since being forced to the more expensive web edition.
-
ACH Keyword for forms
I just started using Storable payments and quickly realized that the ACH side is kinda half baked. There are no form fields for making ACH authorization forms. For CC there is one that tokenizes the card number and shows the last 4 digits and an asterisk. We could really use one for Tenant Checking Account # and Routing #.…
-
Email sending trouble
I changed my password on gmail and sitelink email and it won't send. I've done this several times a year and never had a problem. I get a error code 5.7.0 authentication required. nothing else was changed. I tried everything I've read on here and even changing email accounts. I've used the same account for years, same way,…
-
Re-Print Multiple Receipts
Is there a way on SL to re-print multiple receipts for a tenant? We have only been able to click on each past receipt and print one-by-one.