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Exciting new myHub feature! Process invoices and recurring payments in the background
Background Auto-billing, Invoicing in SiteLink myHub now available! * Start the batch processing and then continue with other activities * Invoice one-by-one or in large or small batches * myHub emails receipts to tenants depending on setup preferences * More overnight billing options coming soon Read all about it in the…
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myHub Location Drop-down
Hi All, Is anyone else experiencing an issue with the myHub drop down menu for locations? We are supposed to have 6 locations to chose from. Right now the only way to access is to log out and back in under the location code appropriate. And any suggestions for a fix?
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Receive Rent Payment
How can I change the receipting date to prior date. In Sitelink Web edition, I can use SHIFT CTRL P P but it doesn't work in Sitelink myHub. Does anyone know, please help. Tks
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myHub Dashboard vs. Reports Discrepancy
When I log into MyHub and head to the Dashboard, I like to check the ‘Rentals’ (move-in/move-out/net/transfer) numbers. Recently, I noticed the move-in/out/net/txfr numbers on the Dashboard don’t align with any other report I pull from MyHub, regardless of the date settings I use. Can anyone explain the reason for this…
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Working towards a paperless office....
I would like to know if there is anyone that can walk me through the process of using Sitelink MyHub, lead to lease, then the e-sign feature? I've watched the videos from Sitelink but I am interested in learning your process if you are currently doing this. Are you still using an Occupant information sheet and are you…
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MyHub Reporting
I've recently discovered the myHub Reporting. This is great if you have multiple facilities as you can view reporting for these at any terminal with access to the internet and toggling between each facility is more convenient than with Sitelink Web edition. However, this morning I discovered a drawback. The reporting did…
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MyHub
How do I set up MyHub ? My owner wants to be able to access Sitelink web edition from offsite.
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company
for a company as old as this one is and as big as it is it should have a ton more of support and fewer bugs in the system
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Tenant List in MyHub
Today I tried to use MyHub for the first time to take a payment. We have 60 tenants but only 7 are showing in MyHub and not the one I want to take a payment from. Anyone know why or how to fix it?
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Adding employees
How to add a new employee to Sitelink in myHub
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MyHub - Data Sources and units available.
Our Sitelink Web site shows 4 units are available. MyHub Lead to lease shows a lot more units available. Do these pull from different data sources?
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Reversing Move Outs
Has anyone reversed a move-out through myHub yet? If so, how?
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MyHub Timeout
Hello, Does anybody have problems with MyHub timing out in between move ins? Is there a way (like in web edition) to change the amount of time a user has before it times out? Thanks for you help! :)
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OCTOBER 2018 POLL: What device do you use most often for SiteLink myHub?
One of the best things about SiteLink myHub is you can launch it on any device using your favorite browser. Which device do you like to use for myHub?
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myHub Sign In
So I work for a company with multiple facilities. I have access to two of these facilities. Each time I go to log in to myHub, the log-in page refreshes instead of logging me in. This changes the site code back to what it had previously been set to. Essentially this means that I'm typing in my Site Code, User Name and…
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Log In History in MyHub
A few MyHub questions I'm hoping someone out there knows... Sitelink has a report that details every time the software is accessed; logging Date/time, Username, Computer Name and IP address (Reports -->Log In History). I was auditing the report, and realized that I didn't see the access from my tablet to MyHub ( MyHub…
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SUPPORT WEBINAR Q&A: Top 5 New Essential myHub Features
Below is the list of Answers to the Questions asked during the August 8, 2018 Support Webinar by SiteLink’s James Renouf. If you missed the webinar you may watch it on-demand here. Q. Will the new Credit Card Virtual Terminal be available in the Web Edition platform? A. The new Credit Card Virtual Terminal was specifically…
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SUPPORT WEBINAR 8/8/2018! Top 5 Essential New myHub Features - are you up to speed?
A BRAND NEW interactive live webinar on myHub and its top 5 coolest most essential new features! August 8, 2018, 2:00 pm EDT This is a must-see if you haven't already explored the many new important myHub features added over the past year. James Renouf, SiteLink Corporate Trainer, will discuss and demonstrate: Lead to…
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New Map Feature in myHub
I was anxiously awaiting the new myHub map in this latest upgrade and it has arrived. Great work! However as I use it I am finding that the load time for the map feature is quite long. Functionality using map features within the map is also very slow. Do you anticipate changes in this feature that might allow for faster…
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Swiping DL's to enter tenant information
I've used my credit card swiper to populate the tenant information into SiteLink in the Web Edition for years. Will this capability be added to MyHub, either with a dongle on a tablet or also while using MyHub on desktop PC? :)
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Schedule a move out
Is there a way to schedule a move out from myHub?
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Invoicing in myHub - new training video posted
Join SiteLink Corporate Trainer James Renouf for this myHub Invoicing training video - a quick overview that's filled with lots of helpful info. Check it out here.
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Auto-billing in myHub - new training video posted
Auto-billing in myHub is now available. Want to learn all about it? Check out our new training video.
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Walk-in merchandise purchases now available with SiteLink myHub
Attention all myHub users! MyHub now supports Merchandise/POS item purchases without an account now. This means you don't have to add a POS charge on the payment screen for an existing account. Simply click Merchandise Purchase on the myHub home screen, and then choose the item(s) from your inventory: Hope this helps!
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Difference between MyHub and Sitelink main site
Is there a difference between using myHub or the main Sitelink operations page to take a payment?
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The new Lead to Lease in myHub – how's it going?
The August software update included a new Lead to Lease menu in myHub. One goal was to simplify and better organize the lead to rental process with a single-screen, top-to-bottom workflow – fewer clicks with a complete view of rates, specials, options and competitor pricing. Have you tried it, and how's it working for you?…
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Competitor Tracking
I entered the facility information features like whether they have CC, etc But it isn't showing up in MyHub. Bug or feature coming soon?
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Map in myHub?
I've just started using myhub more and more and really liking it thus far! My question is... can myhub display the "Map" of the facility and if so where and how? Thanks in advance!
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MyHub Invoices and emails
Does MyHub do invoices when they are ready to go? Also do I need to reconfigure MyHub to send invoices and receipts via email? Lastly, I was looking at the reminders and can see that there are things to do, but that’s it. Will that be a future update?
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MyHub CC transaction
Hello. I have a credit card transaction that does not show in First Data. This customer was actually double charged (new employee) and I am only showing one charge on the CC processing website. Is there a separate processor for MyHub transactions? I can't figure out why it wouldn't be there, and I need to refund her money.…