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Competitor Tracking
I entered the facility information features like whether they have CC, etc But it isn't showing up in MyHub. Bug or feature coming soon?
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Lease
The software is no longer allowing us to print a lease during the move-in process. How do we fix that?
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Map in myHub?
I've just started using myhub more and more and really liking it thus far! My question is... can myhub display the "Map" of the facility and if so where and how? Thanks in advance!
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Year End Review - SiteLink Milestones & More
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ANOTHER FRIDAY!
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SiteLink Announces Annual PCI DSS Level 1 Recertification [Press Release]
Top compliance rating for server security and payment card data protection continues SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, completed its recertification as a Payment Card Industry-Data Security Standard (PCI DSS) Level 1 Service Provider…
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Self-storage growth slows, but the pipeline still isn’t shrinking [Article]
The steady and strong growth of self-storage is softening after years of success in the sector, market indicators show. Self-storage has for years outperformed all other major commercial property types in terms of earnings growth and company stock performance, but self-storage companies are now actually trading at a 2…
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Rent Increase Notices
I use the Sitelink Tenant Rate Optimization and it works very well. My question is regarding the actual notices when they are processed. I'd like to send an email along with a printed notice, but can't see how to do both in the Print Rent Change screen. It gives a choice when processing to either print or email, but not…
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Any stargazers out there?
I was lucky enough to see last month's Beaver moon at the beach - amazing stuff. Did you hear that this Sunday’s full moon will bring the "biggest and brightest of the year so far. December 3rd’s Full Cold Moon will be the only supermoon of 2017...." [Read more from Newsweek.com]
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MyHub Invoices and emails
Does MyHub do invoices when they are ready to go? Also do I need to reconfigure MyHub to send invoices and receipts via email? Lastly, I was looking at the reminders and can see that there are things to do, but that’s it. Will that be a future update?
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Pet Contest
This is Carmen. She is our official greeter. She had a tiring day and is very tired. She’s a Borg, Basset Corgi cross
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Congratulations October 2017 SiteLink Certified Professionals!
Many of you have enrolled in the SiteLink Certified Professional course and passed one or more of the modules in the month of October. Great job! We hope you are finding the course informative, challenging and helpful. **In these monthly announcements, we're recognizing SiteLink Certified Professionals who are also…
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Self-Storage vs. Manufacturing in NYC: City Hall Weighs In
18 months later, de Blasio gets moving on plan to curb self-storage [Read about it here]
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Can I Scan Documents into Tenant Files
I would like to be able to scan documents into individual tenant files. Example, Signed Credit Card Authorization forms Is this possible?
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WEBINAR Q&A: What Can Your Self-Storage Customer Afford?
Below is the list of Answers to the Questions asked during the January 17, 2018 Industry Webinar by Paul Darden from Storage Income Pros. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How can I find money that’s being “left on the table” at my facility? A. There are several places you…
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WEBINAR 1/17/18: What Can Your Self-Storage Customer Afford?
What Can Your Self-Storage Customer Afford? Live with Paul Darden of Storage Income Pros January 17, 2018 at 2:00 PM EST Win the battle on maximizing your income – instead of the race to the bottom for the lowest rental rate. When markets get super competitive, it helps to know what the customer/tenant can afford. This…
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Snow Day
Anyone else?
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Move-In & Move-Out Ratio?
Not sure if this is the appropriate place to post this but I'm wondering, for the NYC area, what is the average move-in & move-out ratio per week or per month? I'm just trying to gauge whether we're way off or not.
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Why warehouses are the new offices [Video]
http://www.bbc.com/news/av/business-38731432/why-warehouses-are-the-new-offices
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Move-In & Move-Out Rate
Hey Guys, I'm wondering, for the NYC area, what is the average move-in & move-out ratio per week or per month? I'm just trying to gauge whether we're way off or not.
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e-sign tablet
is there a preferred tablet/computer to use for e-sign?
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How is Prepaid Rent Refunded in Sitelink
Hello, I am new to storage and am learning Sitelink Software. I was curious about a scenario not covered in the training material so far. 1) Say you have tenant that is annual billing, on 1/1/17 rents a $100 storage unit, and prepays $1200 on that day for the entire year 2) Tenant decides on 3/31/17 that they want to go to…
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Form Options
Good afternoon! Could SiteLink consider creating a receipt compatible with our Epson receipt printer? We've been able to minimize the amount of paper we use and it's more economical for us to print a smaller receipt, but with the current form receipt configuration it leaves off details of the receipt. If anyone has figured…
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The egg or.....the Chicken
It's a new year....surely someone has figured this out by now! Let's put a spin on this.. Customer service personally vs. kiosk....which do you prefer as a manager?
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Lead to Lease in SiteLink myHub delivers ultimate control on a corporate-wide level
Did you know? The new Lead to Lease workflow in SiteLink myHub Corporate Control gives you ultimate control over leads and reservations on a corporate-wide level. It’s like a bird’s-eye-view of all leads coming into all your stores–from your website, phone, email, and more–giving you the power to convert to reservations in…
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Monday's issues
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Dogs Allowed, and We’re Better for it
SiteLink is a dog-friendly office and a second home to a variety of pooches. At SiteLink, we believe that dogs reduce stress, improve cooperation, foster trust and allow employees to make their office feel more like home. Read about SiteLink's dog policy and view a photo gallery of some the K9s who come to work.…
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Tenant Insurance
We are wanting to start offering insurance to our tenant's and I am reaching out to get your advice on who you go with and why? I know some facilities require their tenant's to have insurance and some don't, some offer insurance and some don't. I am wanting to see what your suggestions are as to why you require it or why…
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Mass Email
Is there an easy way to send an email to all customers? We have made a ton of security upgrades and I would like to let everyone know what we have done.
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What reports do you allow your employee to have access to?
What reports do you allow your employee to have access to? I think that they should have access to Tenant Reports, Unit Reports, Merchandise Reports, Deposit Reports and Insurance Reports but as far as Financial Reports I do not think they should have access to all of them. I wish Sitelink would let you choose which…