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New Computer-Download SiteLink
Can I download the Demo version from the website and use my Corp Code or do I need to contact Support to download SiteLink on a new computer? Thanks
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Lead to lease sitelink Web edition
Is there a way to put a lead in who is looking to rent next month? I try it and it tries to put them in a vacant unit but they don't need a unit until April or does it just automatically assign them a unit and you can switch it later?
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Daylight savings time starts Sunday ... feeling sleepy yet?
This Sunday March 11, 2018 at 2:00 a.m. marks the start of that sleep-stealing, strange and outdated law that Americans must subject themselves to every year, Daylight Savings Time. Can you tell I'm not a fan? Read all about it in the eerily named article "Why Daylight Saving Time can kill you" from our very own local…
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Walk-in merchandise purchases now available with SiteLink myHub
Attention all myHub users! MyHub now supports Merchandise/POS item purchases without an account now. This means you don't have to add a POS charge on the payment screen for an existing account. Simply click Merchandise Purchase on the myHub home screen, and then choose the item(s) from your inventory: Hope this helps!
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Storage company receives design excellence award [Article]
The Scenic Corridor (SCF) Foundation recently presented a Scenic Corridor Design Excellence Award to John Fayard Self Storage in Santa Rosa Beach. SCF created this award in 2017 to recognize businesses and developers who build or renovate projects that best exemplify the intent of the Scenic Corridor Guidelines established…
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Difference between MyHub and Sitelink main site
Is there a difference between using myHub or the main Sitelink operations page to take a payment?
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Sitelink and Outlook
Since the Nov 14 2017 Sitelink update, our batch emails (late notices, reminders, invoicing, etc.) have been failing. The first tenant in the list will be processed, then the process fails and needs to be restarted multiple times for each tenant in the list. Anyone else seeing this?
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2018 New Jersey SSA Annual Meeting
SiteLink is off to New Jersey for the very first time! Mark your calendar for March 27, 2018, for NJSSA Annual Meeting at the DoubleTree Tinton Falls-Eatontown Hotel. This is a fantastic opportunity for storage owners, operators and managers in New Jersey to network and discuss what is happening across the state. The…
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Schedule price increase
We are increasing our prices on 1st April, and I was wondering if there was a way to schedule this in Sitelink, so that I don't have to do it on the day (which incidentally is also Easter Sunday and a non-working day).
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eSign Options
I am taking the leap into eSign for my leases. Here's my question: When having the tenant sign in person (vs. emailing it to them) do you guys have a separate computer screen on the counter for the tenant to view the lease and sign? or just a signature pad and a copy of the lease laminated for them to read? What works best…
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Formula codes for Lease
Where can I find a list of all the formula codes to insert rental rate, Unit number, fees etc. example below <Tenant.UnitName>,
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History of Repairs on Units
Is there somewhere in Sitelink where we can keep a history of repairs by specific Unit? Not only while occupied, but after tenant moves out and a new tenant moves in, I would like to be able to see previous repairs, like fix broken spring etc....
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Scheduled Auctions With blnAuction = True
Hi there, can anyone give me hits on fetching units against a location id which has blnAuction set to true? Actually I have to show units which are scheduled for auction in sitelink. I am able to fetch units against a location ID, but I have to further narrow down units which only has blnAuction set to true
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Music playing in the hallways
Some facilities have the ability to pipe in music throughout. Is it a good idea, and do the tenants like it? What kind of music do you play? Maybe silence is better, what do you think?
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FEBRUARY 2018 POLL: Why do you offer tenant insurance/protection plans at your store?
You may have more than one answer, choose the most important one!
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Business Accounts
Good Afternoon, How does your business register business accounts in your records? How do you verify the business (i.e. must have business check or credit card), how is the business listed in your records (ABC Shredders or John Doe)? Do you have any additional procedures at move-in?
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Prorations not working correctly
The proration's are not being calculated correctly. At first I thought they were all being based on 28 day months, even though I have the them set at 30 day months in the company setup. But it turns out that they seem to be calculating differently even between tenants. When you use the proration calculator, set the date in…
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Adding Recurring Fee-ex.Processing Fee
Can I add another recurring fee to an individual tenants account, other than the monthly rent fee? Such as a monthly Credit Card Processing fee to be automatically added when my Auto Payment Cards are run, or do I just incorporate it into their monthly rent fee?
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Auto Bank Payments
Where do I enter a tenants bank information for auto pay?
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WEBINAR Q&A: The Secret to Increasing Self-Storage Income and Asset Value
Below is the list of Answers to the Questions asked during the February 21, 2018 Industry Webinar with Peggy Lovejoy from G5. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. What are some of the best ways to grab someone’s attention on our website? We’re concerned about bounce rate –…
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WEBINAR 2/21/18: The Secret to Increasing Self-Storage Income and Asset Value
Marketing: The Secret to Increasing Self-Storage Income and Asset Value With Peggy Lovejoy of G5 February 21, 2018 Increase your self storage asset value and net operating income by increasing your digital marketing conversions, leads and revenue. Did you miss this exciting webinar? Click the link below to watch the…
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Happy Valentine's Day, Ya'll....
Would love to hear everyone's awesome wins...or awesome fails...for the ghost of Valentine's past and present! Hope today is awesomely fantastic for all!!!
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Too many gadgets...
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Congratulations January 2018 SiteLink Certified Professionals!
2018 is off to a great start with many StorageForum users newly certified. Congratulations to everyone who completed the courses and is now a SiteLink Certified Professional! **In these monthly announcements, we're recognizing SiteLink Certified Professionals who are also registered on StorageForum** Certifications in…
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SiteLink Launches Certified Professional Training Program
Groundbreaking training course will educate users and recognize proficiency in SiteLink self-storage management software SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, introduces the “SiteLink Certified Professional” program for users of the award-winning…
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Charge Batch
Hello, Does anyone know of a way to access a log of what date a batch was charged? The actual "batch charge" date, not the invoice date. Thanks.
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MULTI- UNIT MOVE INS
Hello, Is there a way to move a tenant into multiple units all at once? I just had one moving into 11 different units and had to click on & edit each unit individually - an hour later I'd love a solution! Any help would be great. Thanks!!
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Chinese New Year - The Year of the Dog
Happy Chinese New Year! Did you know it's the Year of the Dog? Other dog years are 1934, 1946, 1958, 1970, 1982, 1994, 2006 So according to Chinese tradition, if you're a dog you are "Honest and loyal. Dogs are the truest friends and most reliable partners." I have to agree! Anyone celebrate Chinese New Year?
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SBOA Insurance page printing issue
I've never run across this issue but now at a site i just took over there is an issue where when we do leases and print the insurance paperwork via the move in screens a majority of the information that involves keywords end up being a solid black bar across the most of that line. We have to go into the payment screen and…
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Outlook - express click yes and the redemption.dll fix
Has anyone in the group found this to be a problem or are there fixes I am unaware of? Express click yes will not work with Windows 10, Even the pro version you pay for. The Redemption.dll fix works if your version of Outlook is 32bit, but only until Microsoft sends down an update, sometimes for Office or sometimes…