Software Operations

Answers to common how-to questions about SiteLink.

Learn about recent updates to SiteLink

SiteLink is back in Vegas this week attending the SSA National Fall Conference. Several team members are on-hand to answer your questions or chat about all things SiteLink.... Left to right, SiteLink team members pictured: Amird Caballero, Sales Executive; Eric Lewis, Customer Support Manager; and David McCormack, Director…

Any suggestions? Tenant has two units. A move out was done on one unit by mistake. Refund applied to the other unit. I can't "undo move out" because the refund was applied to the other unit. I have contacted support. I wish there was more flexibility to correct mistakes. They happen. My only option according to support is…

AM I RIGHT? 

Congratulations to all the forum users who achieved SiteLink Certified Professional status in one or more of the SCP courses. WAY to GO! The brand new myHub course received loads of new students and certifications - some users chose just that one course, and some have continued on to the myHub course after finishing the…

SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is excited to announce multiple, flexible options for processing autobill and invoicing tenants. Managers and owners can now choose the batch processing procedure that’s best for their company, including…

Hi, our hours are standard through the week except one day we are open later. Is it possible to set this in the store hours on the store information tab? Thank you.

DIY Call Center allows managers to maximize the success of every call by utilizing their best salespeople and avoiding missed calls— all without adding labor or infrastructure. Eliminate IVR and caller drop-off by automatically identifying and routing callers to the best available specialist. No specialized hardware or…

Our Dstorage.Com.Sg space are from 100 square feet up to 10,000 square feet. Our business storage Singapore offers affordable long and short term self storage space units to your storage needs at cheapest rental rates. D Storage service assures: *Maximum safety*Rent storage space*Competitive rates*Lock…

ORLANDO, Fla., Sept. 4, 2018 /PRNewswire/ -- Storage industry veterans Chris Harris and Rob Consalvo launch Store Space Self Storage. In just five months, Store Space has grown to over 7 locations in Texas, Indiana, & Florida with 4 additional properties in Philadelphia scheduled to close in the next 30-days. Harris and…

Our facility offers many ways to pay rent. In person, over the phone, online, autopay, drop box. We also send out invoices 10 days prior to the due date. But yet every month we get tenants who pay late and believe they shouldn't have to pay the late fee. They try to hustle their way out with stories or just get mad and say…

Which discount 'moves' in the most tenants for your facility?

AUSTIN, TEXAS, August 30, 2018— storEDGE, a cutting-edge technology organization, is now part of the SpareFoot and SiteLink self-storage technology family, backed by Cove Hill Partners. storEDGE brings a host of best-in-class products to the existing offerings of SpareFoot and SiteLink, including marketing websites, online…

When I am in Map View, I like to see the units that are Overlocked (show up red), Reserved (show up dark blue), Future Move out (show up orange) etc. What I am hoping you can help me with, is to add another "Report/Task" When I am looking at my Map view, to the left is a tab, "Reports" under that tab are; Overlocked,…

I would like to create a website for my facility. I was wondering if anyone created and managed their website or do you pay someone to do it? If you manage it yourself what web design service do you use? I would like to be able to take online payments and reserve units online also. I currently use SiteLink Merchant…

Is there a place in Sitelink reports to view how many tenants utilize the online payment option? I see CC, ACH but no specifically for web payments.

It seems since the last major update the report date is not defaulting to current date. We have to watch to make sure the current day is dropped in box. It is usually a day or two previous. Anyone else experienced this and is there a fix I can do on site?

BRISBANE – Centreforce Technology Group Pty has won the coveted “Service Member of the Year award” from the Self Storage Association of Australasia at the Gala Awards and presentation evening last Friday night, held in conjunction with the Annual Convention and Trade Show. Winning back in 2014, Centreforce have won 3…

The Storage Group is unveiling a new, state-of-the-art website theme designed specifically for the self storage industry. What makes it so special? Check it out...

Hi, I'm a big fan of sitelink software and overall think it's a great product. I'm just curious if there are any plans in the works to improve the customer relationship management aspect of sitelink? In particular, I'm referring to the notes section and documenting correspondence with customers. I realize there is an…

how do we get the auto bill form that we have created prompt to print after entering auto bill info? after we save it, it will usually ask do you want to print an autopay authorization form?

If you were starting at a distressed facility, or just wanted to make quick improvements to boost tenant satisfaction and profitability. What is the VERY FIRST thing you would do.

Below is the list of Answers to the Questions asked during the August 22, 2018 Industry Webinar by Todd Sheffer from Storage Collections and Shawn DeLuna of Collection Bureau of America. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. In the Storage Collections process, if I click “All”…

Collections – First Month to Bad Debt – Improve the Process and Lessen Your Financial Impact presented by Todd Sheffer of Storage Collections and Shawn DeLuna of Collection Bureau of America August 22, 2018 Want to improve the bottom line of your self-storage operation? We will discuss first party and third party…

Not going to get into any details. But im looking to make a change in company. Would prefer to stay in Tx preferably but open to other areas. Can be a single employee or team as my wife and I both have 7 years in storage as resident managers. 

We had a tenant that moved out and was on auto-pay, however when he told us he was moving out we took out his credit card information so that we wouldn't charge him in error for new month. Is there a way to retrieve that credit card information?

Does anyone else share information among the facilities near your location, I.E. rates, bad tenants, unit availability ??? I feel as though those things should not be that closely guarded because we are all in the same business, so why not be friendly about it.

Sometimes I begin to generate a report, but I want to stop and do something else. When I click the return button, it doesn't return, it instead continues to generate the report anyways. Is this a bug? It's been an annoyance for a long time, and is especially bad if you have a slow computer.

Hello, Is there a way to see how long each tenant has stayed? (like 1 month stays vs 6 months)?

how to get forms to print after entering auto bill information 

The world premiere play “Self-Storage: The Contents of Our Lives,” will be staged at 7 p.m. Friday through Monday, Aug. 17-20, at the RFA Lakeside Theater, 2493 Main St., in Rangeley. The play, presented by the Rangeley Friends of the Arts, is a dark comedy about human quirks and the life choices that lead us to collect…