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FORM EDITOR
Hello, Has anybody come across a better way to use the Form Editor SiteLink offers? It feels like I'm using WordPad and cannot format or personalize letters. When I import from Word, even if saved as a .rtf it doesn't matter because the Form Editor reverts back to it's own settings. Otherwise, it takes a lengthy amount of…
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SiteLink requires a country code to select the SMS option. What is the country code for US?
SiteLink requires a country code to select the SMS option. What is the country code for US? Where would these codes be found?
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SpareFoot Acquires SiteLink to Drive Innovation for the Self-Storage Industry [Press Release]
Austin, Texas -- March 29, 2018 -- SpareFoot, the world’s largest online self-storage marketplace, has agreed to acquire SiteLink, a leading provider of cloud-based software solutions for the self-storage industry. The deal will bring together two dynamic companies and allow the combined business to accelerate investment,…
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How the Self-Storage Boom Snuck Up on Us [Article]
From The Saturday Evening Post ( I didn't know it was still around), a thoughtful piece on self-storage... "Last year, when my grandmother was moved from Central Illinois to my parents’ house in Indiana for hospice care, I wanted to help in the transition somehow. As it turned out, she had some belongings that would need…
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ACH not Committing
Hi, I am having problems committed my ACH payments. They have been submitted and every time I tried to commit those payments I get an error message that states: ACH Processor: NO TRANSACTIONS FOUND. In my reminders and on my ACH payment page it shows that I have ACH payments that I need to commit. Please advise. Thank You!
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APRIL 2018 POLL: How often do you review/raise your tenant rates?
How often do you review/raise your tenant rates?
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Self-storage for college students - an updated approach
"The summer vacation is a period when most students need a reliable storage solution for their belongings. Using a standard self-storage unit often means paying for unused space, with the added inconvenience of having to pick up the items when the academic year starts." Read the entire article: White Plains NY Summer…
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Entering Auction Date
New user here. Is there a way to 1) enter an auction date/time so that I can automatically fill the field in lien notification letter, and 2) print report of auctions scheduled?
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State Supreme court rules on self-storage liability case [Article]
Self-Storage Company’s “Protection Plan” Was Not Insurance Subject to State Insurance Code, California Supreme Court Rules The Supreme Court of California has ruled that a self-storage company’s indemnity agreement was not subject to regulation as insurance under the California Insurance Code as it was “incidental” to the…
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International Students Fill Up Kelowna Storage Lockers [Article]
In a few weeks, hundreds of international students will make their way to Space Centre Storage to fill storage lockers with books, TV's, and winter coats for the summer. As part of a growing trend of increased enrolment of international students from abroad, the Kelowna self-storage company has built dozens more locker…
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Q&A: The Next Step in Self-Storage Development [Article]
The self-storage industry has gone through significant changes over the last decade. This asset class has become attractive to investors, and developers do not just focus on supplying demand. Reinventing the design of self-storage facilities is also key to the booming industry. Jay Massirman, partner with Miami City Self…
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Reports fail silently. (doesn't open but no indication of issue)
Hi, this seems to be an issue on a new computer, when you click the OK button...nothing happens. Even if there was no software to handle I would expect windows to show a dialogue box asking what to do? On another computer it opens in Crystal Reports, is this a firewall problem? a software problem? or any other thoughts…
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Report Scheduler - Filters?
Morning all... Maybe i'm still half asleep, we do open at 8AM on a Monday after all but i'm wondering if i'm just missing the option or if there is not an option when scheduling reports to run for specific filters. For instance I put together a weekly spreadsheet for all of our stores that we go over weekly on a conference…
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We're on the move again!
Stand out from the competition and join Amird Caballero and Markus Hecker at the Latin American Self-Storage Conference and Expo exclusively for Central and South America. Get informed and receive the latest in information and products available in the self-storage industry. Great opportunities for networking, as well as…
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Payment Receipts
Why do payment receipts that have been paid with a credit card have a signature line? The transaction already took place ...
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How do I capture a payment in Sitelink that was made on my website?
Hello! I am VERY new to sitelink and I received an email that someone has paid online and in our old program we just hit the online button and processed it. I do not see anything that allows me to capture this online payment. Please help! Thank you in advance :)
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Self Storage style mailbox?
Morning all... I was curious if anyone has ever come across a mailbox designed like a self storage unit? Our current mailbox is pretty rickety and I thought it would be a pretty cool idea to have one fitting the business but so far have yet to find anything even close. Thought maybe I wouldn't be the only one to ever have…
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Spring?
I don't know where you are all at with the weather...but we are still getting 20 degree temperatures at night and in the morning. With a Possible SNOW shower this weekend?! What the heck?
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WEBINAR Q&A: Top 5 ways to increase revenue at your facility with storage containers
Below is the list of Answers to the Questions asked during the April 18, 2018 Industry Webinar with Laura Brooks from Boxwell. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Can you customize the containers with insulation or air conditioning? A. Yes, there are options to customize the…
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WEBINAR 4/18/18: Top 5 ways to increase revenue at your facility with storage containers
"Top 5 ways to increase revenue at your self-storage facility with storage containers" with Laura Brooks of Boxwell April 18, 2018 Learn about how adding portable storage containers can grow your business and increase revenue! Did you miss this webinar? Tune in here for on-demand access.
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Credit Card Void or Refund
How do I Void or Refund a Credit Card charge that was run through SiteLink Web Edition Card Processing Terminal?
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Postpone Payment
We have a tenant who came in on 4/10 and wanted to move in on 5/1. He is also paying for 3 months at once. I know that you can move his move-in date to 5/1 and the gate code doesn't work till then, but is there any way to postpone payment? Can I take his card information now and then have it be charged on 5/1 for three…
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ICE.......PFFFTH !!!
I'm aware that people in northern states don't have as many issues with snow and ice as those of us in the south...( cue the angels singing...) Any advice for us sun loving, slower paced cousins? Besides...stay indoors!!! LOL
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Gate Lock Out Threshold set at $10
Tenant has 4 units. Total $395.00 per month. Had previously vacated another unit and had a credit applied to his account. Guessed when he wrote check. So basically for March he ended up with one unit with a $10.00 balance and another unit with a 71 cent credit. Total past due on all units $9.29. At some point he was locked…
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PRICE IS NOT THE MOST IMPORTANT THING. VALUE IS!
Customers will pay a premium for a unit that solves their problem. Being the highest value is far better than being the lowest price. Does price matter to a customer shopping for self-storage? Absolutely! But to win the customer’s business you don’t have to be the absolute lowest price. The key to any pricing strategy is…
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Separate payment between 2 units
How do I go about dividing a payment already made between 2 units? I didn't click on one unit number and then the other when I received the payment and it all went to one unit. so one unit is paid for 2 months instead of both units paid for 1.
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Stop by the SiteLink booth at the ISS World Expo in April
Anyone going to the ISS 2018 Expo in Las Vegas? SiteLink will be there! April 3-6
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Renter with a history
Is there a way we can make a note pop up saying something like do no rent to this person? For example, we had a lady come in the other day and I rented to her and I ran a small free background check on her though our state because her behavior was erratic while she was in my office, so I wanted to see if she had been in…
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How do I login to myHub?
I have the myHub screen up on my iphone however every time I try to login the fields for Corp Code and Location Code go blank. Any suggestions?
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Authorized to Access
Hi, we recently switched to Sitelink from Space Control. On Space Control we had a place to list Authorized Access, people we can give the gate code to if the tenant is not there. Is there a place in Sitelink to do that besides the Tenant notes and without having to use the alternative or additional?