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Congratulations February 2018 SiteLink Certified Professionals!
February may have a been a short month, but there was no shortage of StorageForum users completing our SiteLink Certified Professional courses! Here are the Certified Professionals from February, 2018. Great work everyone! **In these monthly announcements, we're recognizing SiteLink Certified Professionals who are also…
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June guide to the bright planets
Summer is a great time for stargazing...here's an overview for June (I know it's almost over, but better late than never:)) "Here’s how to find the bright planets – Jupiter, Venus, Mars, Saturn, Mercury – in June 2018."
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When issuing a Credit, where can I give the Reason why?
When issuing a credit in a tenant's ledger, why am I not prompted to give a reason why the credit is being issued? When doing an Administrative Adjustment, you are prompted to give a reason why. I feel Sudden-link should require the same for a Credit issued. I know I can type the reason in notes, but I would like it…
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Pro organizers make a pretty penny cleaning up clutter [Article]
Americans who find themselves overwhelmed by the amount of stuff they've managed to accumulate are turning to professional organizers to set them on the path to a neater, less-cluttered future. The pros help clean out closets, donate unwanted items and even dispose of, or recycle, waste. Some also act as advisers, helping…
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The Urban Squirrel: A self-storage facility with a twist [Article]
The Urban Squirrel Offers a Host of Services Beyond Traditional Storage Units When the first location you look at for your new business ends up being a perfect fit, it’s not hard to believe in serendipity. Vance and Christie Evans were seeking a business opportunity that would allow the couple to work together, as well as…
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Cut and Inventory
We have several tenants that do not pay unless we place a lien. Most have not had access to the contents of their unit for years. Is it legal to make a copy of the last physical cut & Inventory on file and sign with the new date?
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SiteLink Expands Headcount, Strengthens Customer Focus [Press Release]
Expect more new features, software updates as SiteLink steps up hiring SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce the expansion of its customer support and development teams. Hiring in client-focused departments underscores…
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Pro rate ledger after move out
Can I Pro rate an account AFTER move out was already performed? I know you can pro rate at the time of move out, but if that wasn't done and you want to pro rate and credit back $ to the moved out tenant, can that be done after the fact?
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Auto bill question
CC s are processed on the 5th of each month. Some recently have been declined because of invalid number. When looking at ledger tab, credit card info indicates *and 4 numbers. When accessing the tab to see the complete number the *and 4 numbers appear. Hence the reason the cc was declined. The *and 4 numbers must be…
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Reverse Overlock Is Broken.
Since the last update the option under the reminders section for Reverse Overlock does not seem to be working. When you click to open up the new tab and reverse the tenants overlock, nothing appears. You have to manually go into the tenants account and under ledger settings to reverse the overlock. It isn't that big of a…
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It's time for the 14th Annual Self Storage Owners Summit
Both SiteLink and SpareFoot are sending their, best of the best out to California for this event. Markus Hecker, COO of SiteLink and Mario Feghali, CIO of Sparefoot will be making some waves. Join them to learn more about California's growing self-storage industry. For more Information about this Summit, Click Here.
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WEBINAR 6/20/18: Decrease Liability and Increase Revenue with Self-Storage Tenant Insurance
June Industry Webinar! Decrease Liability and Increase Revenue with Self-Storage Tenant Insurance June 20, 2018 with James Appleton of MiniCo Tenant Insurance Self-Storage operators of all sizes have adopted tenant insurance as a way to decrease liability, increase revenue, and provide a valuable solution to often…
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WEBINAR Q&A: Decrease Liability and Increase Revenue with Self-Storage Tenant Insurance
Below is the list of Answers to the Questions asked during the June 20, 2018 Industry Webinar with James Appleton of MiniCo Tenant Insurance. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Is the $20,000 coverage you offer per claim, per year or per lifetime? What is that coverage…
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SMS Resources, LLC vs. Twilio - Thoughts?
We are choosing an SMS service for texting our customers. Please share thoughts about this choice?
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30 day notices and refunds
The question of the day! LOL I tried calling support and I struggled to understand the lady and I don't think she was understanding what my question was. So I'm hoping someone can help me here and kind of give me step by step instructions. NOTE: We currently do all our book keeping, ledgers ..EVERYTHING by hand. Currently…
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Applying credit to Security Deposit
I have a tenant that transferred to another facility. Instead of issuing a refund check I am going to apply a credit. However I remember a time that a tenant vacated then came back 24 hours later and said he changed his mind. Since I hadn't issued the refund check I moved them back in and applied a credit towards the…
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Keeping Busy
In our facility, sometimes I hit spots or even days where I feel like I just sit here or search the web for anything to read. What are some things that you would do to pass some time? Or how about some great sites to get some articles on Storage Stories in other states? Or just some interesting articles to read that aren't…
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New myHub Map Serves Up 3D Interaction [Press Release]
SiteLink rolls out industry-leading 3D property map for stores and websites SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, announces a new interactive site map, complete with 3D rotating views and website compatibility. The 3D Map is a major addition to myHub…
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Climate Control Temperature/ Pricing Variance
I work at a facility in San Diego, Ca that offers climate control option. Since I have been there, the area has been kept around 70 degrees F. Our Pharma reps and other business clients have become used to the AC, and since we have discovered that most other facilities keep their CC areas MUCH warmer. What temperature do…
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Like RVs? Check out the ultimate travel van...
I know RV-ing (if that's a word) has its perks—especially when you can travel in style :)
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New Map Feature in myHub
I was anxiously awaiting the new myHub map in this latest upgrade and it has arrived. Great work! However as I use it I am finding that the load time for the map feature is quite long. Functionality using map features within the map is also very slow. Do you anticipate changes in this feature that might allow for faster…
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Verbiage
The biggest obstacle so far for our company has been trying to figure out the difference in meaning of words on Sitelink. For example, our practice has always been to call an over payment a "credit". A credit for us is anytime a tenant makes a payment OVER their total due or when an error has been found on their ledger and…
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Form Category
How do you change the category that a letter or form is in? My rental increase letter is under the collections category so when I email it to someone the verbiage is in correct.
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Sitelink software vs gate software
In setting up a new computer we somehow lost the ability to automatically delete a gate code on move out. Sitelink says its a problems with the gate software, gate software says its a problem with Sitelink. Any suggestions on how to get this fixed? Thanks very much for any help.
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Seminario web 13/06/18: Gestion de ingresos con SiteLink’s optimizador de precios
Este seminario web interactivo se presentó por completo en español Gestion de ingresos con SiteLink’s optimizador de precios 13 de junio de 2018 a las 2:00 p.m. EDT Presentado por Amird Caballero, Sales Executive a SiteLink Aumente sus ingresos como operador dejando que SiteLink haga el trabajo por usted. Aprenda a…
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Seminario de preguntas y respuestas: Gestion de ingresos con SiteLink’s optimizador de precios
A continuación se encuentra la lista de Respuestas a las preguntas formuladas durante el webinar del 13 de junio de 2018 con Amird Caballero. Si se perdió el seminario web, puede verlo a pedido desde el sitio web de SiteLink. Q. Si escojo un plan para el mes de Marzo, lo puedo cambiar ese mismo mes? A. Si, aunque este en…
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Take a one time ACH payment
We are new to sitelink and i was wondering if there was a way to take a one time ACH payment from a customer? I have done ACH payments for customers who have it on auto bill.
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Modify units, must add note
I understand why when I take a unit "off line" for service or a vendor to use I have to make a unit note, however when I bring a unit back on line the system requires me to note it. This is kind of a pain because then I have to go back in and remove the note. I do the maintenance for 3 properties right now and it is a bit…
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ClickandStor® - Everything You Need to Know
Google recently found that over 50% of on-the-go searches have local intent. So, as more and more people search for local businesses on their mobile devices, storage facilities must offer a mobile friendly way to rent or reserve a storage unit online to stay competitive. ClickandStor® - A Kiosk in Your Pocket is the…
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SiteLink travels to ILSSA event
SiteLink's Markus Hecker attended the 2018 Illinois SSA Great Lakes Owners Summit June 13 and shared this great pic. The event was held at the Union League Club in Chicago, IL. Looks very well attended! Read more here.