Software Operations

Answers to common how-to questions about SiteLink.

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Sitelink post the tenant's access code on-line when you go to the pay online section. This turned out very bad for a tenant when his newly x-wife was able to get the tenant's new gate access code because she was the one to pay the bills online. Her and some of his x-friends came and cleaned out all his tools and equipment.

I have had customers from out of state rent units over the phone and we email them the E-sign Lease. I was wondering if there was a way to send a Lease without having to move them in the system? I've had several customers call early and I send them the lease but they end up cancelling. There's no way of deleting the…

Can someone please help me with making changing on HTML forms. I have tried and tried to change the sizes of the two boxes at the top of the page. I'd like to make the left box wider on some forms and on some I'd like for it to go completely across the page. I know that the right box would need to be deleted but I can't…

We have a tenant we gave a 30 day notice to due to unsanitary conditions kept in and outside of his unit. He has until December 7th at 6pm pst to vacate. He has not showed up yet at all to move. We live in California does anyone know if we then have to go through prelien and lien procedures because he is current or if it…

Does anyone have a solution for the Daily Deposit report to separate "Rent" taxable & non taxable? I have to manually add all the taxable payments from the detailed part of the report, subtract the tax, and then subtract that amount from the "Rent" to be able to separate taxable/non-taxable and enter it in Excel. Any…

Well I've been away for awhile as the wife and I decided where to head next and we ended up making our way out to California. Sadly this company isn't on sitelink yet.. New year = woohoo time for me due to the coming change to sitelink for all their sites which I came on board to assist them with. This is our first time in…

Is it bad that I can relate to that? I actually used to book my travel away from office hours so I wouldn't be taken away from being available to cover stores and help staff until they told me I could no longer claim travel hours. Guess who suddenly learned to travel during work hours only even if it meant extended trips.

I guess this little forum here has made it to the big leagues. I mean what is it, once a week it gets spam posts about random junk now a days? 

Afternoon all, I was going to call sitelink to get some direction but they're closed for their annual holiday party.. that we weren't invited to! :( lol We just made the switch to sitelink and i'm trying get our web team to switch our pay online links to go to sitelinks login screen instead of uhauls, the problem is where…

Hi there, How am I to get a TAX number to appear on the invoice? I have filled out the tax number in the correct section of tenant profile, however, it does not reflect on the invoice.

Is it a possibility that the same keyboard commands that work in Word could be incorporated into the Form Editor? As an example I just got done typing up a new form and have certain sections that I prefer to be bold. Normally I would just hit control-b real quick as I'm typing to bold the next section until I hit control-b…

How do I accept payment on 4/1/18 for April, May and June rent and give them a discount?? It seems to just show me the date range of 4/1-4/30/19 as paid.

I feel it would be good if the software would show that a previous customer moved out owing a balance. For instance, had a customer rent forklift recently. We apply to account afterwards as charge is dependent on time used. Customer came back saying they'd stop by the next day to pay the charge. Space was empty the next…

When issuing a rental rate increase form is there any way SiteLink can automatically display when the tenants last rate increase was and for how much? We have been having to do it manually for sometime so having it automatically will cut down time severely. Thanks, 

The forum is a little slow lately so figured i'd share some of the fun we're having with the holidays on our social media posts with our newest staff member..

Does anyone use Square as a credit card processor? If so, have you had any problems taking payments considering SiteLink doesn't integrate with it yet?

How are cash shortages handled in your office? 

Hi everyone, Just letting you all know I'll no longer be Community Manager for StorageForum starting today. I leave you in very good hands with your new forum admins @Jana_Community and @Jessica_Community. Please welcome them, and feel free to continue posting, asking questions and telling stories as always! I will truly…

Which SMS/texting service do you use? I see that Sitelink is partnered with SMS Resources, Twilio or Clickatell. Can you tell me what the pros and cons are with these companies. Do you feel this service is beneficial to your facility?

i need to process some cut loxk notice but Im not to sure I will like to ge help 

Maybe i'm just hating the tedious aspect of it but anyone else feel that the ability to select a group of units in the walk thru order setup screen and be able to "flip" them in order would be nice? I know you can select multiple units and move them but not flip them that I can find. Example if needed is say you have units…

Afternoon all... Maybe i'm mistaken but isn't there a report that shows if someone logged in and made changes to the pricing of merchandise? I thought I have seen this before but going through reports right now looking for when the last changes were made I can not find anything reporting as such. With everything that's…

Congratulations to all forum users for earning certifications in one or more of our popular SiteLink Certified professional courses! Looks like many of you are taking advantage of our latest course in SiteLink myHub. We are always pleased to offer training in the latest SiteLink features! For even more training and answers…

What size unit rents best at your facility?

Just curious as I just finished with a potential site buyer doing the usual sneaky sneak as a customer and I always find it hilarious... Does anyone else ever toy with people when you see through their cover story? I've always had fun with the things I will say or how I steer the conversation when I know it's a mystery…

Do we have anything that is a guide for new managers that gives a step by step? Almost like the certificate trainings?

Is there a way in Site Link to see how many individual tenants you have?

My company purchased a storage facility recently and we discovered a few tenants with no signed lease on file. Some of them are good tenants and I should be able to get them to sign a new one. But one tenant that has no lease also has a large unpaid balance and has not responded to any of our attempts to contact him. How…

Hello, Does anybody have problems with MyHub timing out in between move ins? Is there a way (like in web edition) to change the amount of time a user has before it times out? Thanks for you help! :)