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autobill form
how do we get the auto bill form that we have created prompt to print after entering auto bill info? after we save it, it will usually ask do you want to print an autopay authorization form?
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Poll
If you were starting at a distressed facility, or just wanted to make quick improvements to boost tenant satisfaction and profitability. What is the VERY FIRST thing you would do.
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WEBINAR Q&A: Collections – Improve the Process and Lessen your Financial Impact
Below is the list of Answers to the Questions asked during the August 22, 2018 Industry Webinar by Todd Sheffer from Storage Collections and Shawn DeLuna of Collection Bureau of America. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. In the Storage Collections process, if I click “All”…
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WEBINAR 8/22/2018: Collections – Improve the Process and Lessen your Financial Impact
Collections – First Month to Bad Debt – Improve the Process and Lessen Your Financial Impact presented by Todd Sheffer of Storage Collections and Shawn DeLuna of Collection Bureau of America August 22, 2018 Want to improve the bottom line of your self-storage operation? We will discuss first party and third party…
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Anyone needing a DM caliber employee?
Not going to get into any details. But im looking to make a change in company. Would prefer to stay in Tx preferably but open to other areas. Can be a single employee or team as my wife and I both have 7 years in storage as resident managers.
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Retrieving Credit Card number
We had a tenant that moved out and was on auto-pay, however when he told us he was moving out we took out his credit card information so that we wouldn't charge him in error for new month. Is there a way to retrieve that credit card information?
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Sharing of info with other facilities ?
Does anyone else share information among the facilities near your location, I.E. rates, bad tenants, unit availability ??? I feel as though those things should not be that closely guarded because we are all in the same business, so why not be friendly about it.
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"Return" Bug while generating reports.
Sometimes I begin to generate a report, but I want to stop and do something else. When I click the return button, it doesn't return, it instead continues to generate the report anyways. Is this a bug? It's been an annoyance for a long time, and is especially bad if you have a slow computer.
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Length of Stay Report?
Hello, Is there a way to see how long each tenant has stayed? (like 1 month stays vs 6 months)?
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auto bill form
how to get forms to print after entering auto bill information
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‘Self-Storage: The Contents of Our Lives’ to take the stage Aug. 17-20 [theater promo]
The world premiere play “Self-Storage: The Contents of Our Lives,” will be staged at 7 p.m. Friday through Monday, Aug. 17-20, at the RFA Lakeside Theater, 2493 Main St., in Rangeley. The play, presented by the Rangeley Friends of the Arts, is a dark comedy about human quirks and the life choices that lead us to collect…
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Self-storage evictions point to larger crisis [article]
The discovery this week of several people living in a Dorchester storage facility is the latest indication of the housing crisis in Boston, where rents continue to skyrocket. “That just indicates the desperate nature of housing here in Boston,” said Joseph Finn, executive director of the Massachusetts Housing & Shelter…
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Receipt Numbers
How high do the SiteLink receipt numbers go??? We started with just 3 numbers for a receipt number and we are now at 4. Will it continue to just add numbers?
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Before/After pictures?
Afternoon all... just curious if anyone has any before/after pictures of a facility that was "under managed" as far as cleanliness/weeds/trash go? It's one of the topics I will be going over in our company meeting next week and the owners prefer if we don't use any of our actual sites for "Examples" to not single anyone…
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Sending Invoice
I need some help. I noticed that when I move a tenant in on SiteLink, I have to go back into Ledger Settings and check the box "Send an Invoice", why does it not automatically do that, if I forget, my tenants will not get an invoice sent to them. How can I change this?
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What does your message say?
What message are you leaving when making a collection call and how much information per your state are you allowed to leave on the message?
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SiteLink's Amird Caballero named YLG Senate member
Congratulations to Amird Caballero, Sales Executive at SiteLink! Amird was just named one of the Self Storage Association's 3 new 2019 Young Leaders Group Senate Members. The Young Leaders Group (YLG) is made up of SSA direct members (age 40 and under) interested in making a career in self storage. According to an email…
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Payment transfer
If you are operating 2 Sites, is it possible to transfer payment across 2 sites?
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Invoice Email's won't process
We have been using Email Invoice processing for many months, but for some reason, after I did the Live Update this morning, our Emailed Invoices are not going out. Error message: (X) Not Processed - Error Any Suggestions on what I can do to fix this?
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Metor Watch Security
Does anyone use Metro Watch as a security service for an occasional drive by?
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WEBINAR Q&A: Using the Right Marketing to Get the Right Tenants
Below is the list of Answers to the Questions asked during the July 12, 2017 Promotions and Incentives webinar with SpareFoot. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. If you offer the first month free for new tenants, what about current tenants who did not get that special? A.…
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SUPPORT WEBINAR Q&A: Top 5 New Essential myHub Features
Below is the list of Answers to the Questions asked during the August 8, 2018 Support Webinar by SiteLink’s James Renouf. If you missed the webinar you may watch it on-demand here. Q. Will the new Credit Card Virtual Terminal be available in the Web Edition platform? A. The new Credit Card Virtual Terminal was specifically…
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Lock fee on transfer.
Upon transferring a tenant form outdoor storage (no lock deposit required) to a enclosed unit ( requires a lock deposit), does the "Transferred Security Deposit" under "Adjustments" on a transfer screen register as a lock deposit refund on a move out process? I processed a move out on a tenant and there was not a lock…
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SUPPORT WEBINAR 8/8/2018! Top 5 Essential New myHub Features - are you up to speed?
A BRAND NEW interactive live webinar on myHub and its top 5 coolest most essential new features! August 8, 2018, 2:00 pm EDT This is a must-see if you haven't already explored the many new important myHub features added over the past year. James Renouf, SiteLink Corporate Trainer, will discuss and demonstrate: Lead to…
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Drones?
So I havn't looked into drones much as I never like anything when it first comes out and wait until a few generations of the tech are released to get issues out of the way and pricing down. Now i'm finally getting intrigued by the thought of getting one and realized they have a toooon of brands out now. I know DJI/parrot…
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8/15 Webinar/Progressive Web Apps (PWAs)
Just wanted to let you all know about an exciting upcoming Webinar on Progressive Web Apps (presented by The Storage Group). Wednesday August 15, 1PM EST30 minuteshttps://attendee.gotowebinar.com/register/972210563996310019 Studies show that Progressive Web Apps (PWAs) are 50% faster than traditional apps. Beat Google's…
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Resident manager team in Couer dAlene ID
I know a couple wanting employment in that area, if anyone is looking for a team let me know and ill get you their information.
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Digital Advertising for Self Storage
What channels have you tried and seen success? Where have you experienced challenges - budget, engagement, leads, ROI?
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emails
It's me again Margaret. Newbie here. And I am noticing a fair number of people on my roles for which we have no email. 1) When i pull up the tenant list and sort by email, so that all of them are grouped together, is there any way to export them - or the whole list - into an xcel sheet so I can manipulate and sort the data…
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Email Setup does not have Outlook option
Hello, I have Outlook on my computer and am trying to setup email in Sitelink. However, when I go to this screen under Email Type the Outlook option is not listed. Can anyone provide any tips or information on why this could be or what I should do to add the email to Sitelink? Thank you!