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Digital Advertising for Self Storage
What channels have you tried and seen success? Where have you experienced challenges - budget, engagement, leads, ROI?
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emails
It's me again Margaret. Newbie here. And I am noticing a fair number of people on my roles for which we have no email. 1) When i pull up the tenant list and sort by email, so that all of them are grouped together, is there any way to export them - or the whole list - into an xcel sheet so I can manipulate and sort the data…
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Email Setup does not have Outlook option
Hello, I have Outlook on my computer and am trying to setup email in Sitelink. However, when I go to this screen under Email Type the Outlook option is not listed. Can anyone provide any tips or information on why this could be or what I should do to add the email to Sitelink? Thank you!
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Pre-Paid Rent Setting?
I need to know how to print a pre-paid rent report that shows ALL pre-paid rent, including for the current portion of the month that has been paid for but not yet used. Is there a setting I'm missing?
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Prevent Reverse Overlock reminders for multi-unit tenants until all units are paid?
There is a setting for our gate under Company > Setup > Gate Setup > "Gate Access Rules for Multi-Unit Tenants" > Mode 1 ("If one or more units are past due, the gate is locked for all units (default)." However, when a multi-unit tenant pays the balance on only some of their units, a Reverse Overlock reminder generates for…
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Forum users newly certified! July 2018
StorageForum users are continuing to get SiteLink Certified in our free, online, self-paced Training and Development program. **Congratulations to all users who passed courses in July** We can now include the VERY FIRST forum users certified in our BRAND NEW SiteLink myHub module, just launched. Great job! (If you missed…
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How Magen Smith, CPA works with SiteLink
Magen Smith, CPA will enter revenue from SiteLink and check to make sure that all your income was deposited into your bank account. Reports can be reviewed to check that operational processes are followed. Visit the Magen Smith, CPA website.
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How Complete Controller works with SiteLink
Complete Controller manages the integration of SiteLink data with QuickBooks to produce accurate GL reporting throughout the accounting period. Visit the Complete Controller website.
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5,096% ROI increase Storage Facility!
ClickandStor™ has brought storage facilities all around the country massive ROI increases. A storage facility client we have in Oregon experienced a 5096% increase with 18 NEW monthly rentals. Another client in Vermont had a 5,089% increase in ROI with the use of ClickandStor™. So what can ClickandStor™ do for your storage…
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Fixing Payment Due Date.
We had a tenant who wanted to store for just one month. We did it as a an "anniversary" instead of a "first-of-month". They then decided to stay month-to-month until otherwise. His payment is thrown off with all the other units. Is there a way to fix this so he gets on the "first-of-month" option like everyone else? Thank…
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Renting a unit for just 1 month
We are rolling out Sitelink at our first location and currently everything is done old school by hand with ledgers. Rental is a month to month with a minimum of 30 days. Currently if a tenant will only be with us for a month or less, we will take the day they rented and count 30 days. i.e Tenant moves in 6/11/18, we charge…
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Schedule Auction
On the Select a Task under Schedule Auction, what does "Flag tenants as having a Lien Fee" do?
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Voting for the 2018 Inside Self Storage Best of Business Award is now open
Polls are now open! We’re asking for your help to make SiteLink the "Best Management Software" in the industry for the 8th straight year! If you also appreciate the outstanding service you receive from our customer support staff, please cast a vote for "Best Tech Support." We would also be delighted with a vote for…
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Where did it go??
In my daily close widget, toward the upper left where you enter the cash, ACH, Check, Credit, etc. totals for the day....once you entered your first total, say, "Cash" for example. There was a little check box, under the "ledger" heading that you could check and it would import the numbers into boxes so you could double…
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ISS poll results are in! SiteLink wins Best Management Software, 8th year in a row [press release]
Self-storage customers recognize dedication to service, cutting-edge technology SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, announces its 8th consecutive Best of Business award for Best Management Software from Inside Self-Storage (ISS). Every year…
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Outlook not listed as email option?
Evening all, about to close up here and already spent enough time bugging sitelink on the phone today for this stores takeover so figured i'd throw this out to see if anyone had any suggestions before I get to the phones again tomorrow. New site we just took over today and when I go to setup the emails it only lists None…
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JULY 2018 POLL: What is your favorite SiteLink feature?
What is your favorite SiteLink feature?
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newbie needing advice on rope or pull-downs
I am new to this industry an have taken on management at a distressed property. Loving the work, every day finds new challenges but I am making a difference. I as I am going through making small improvements, daily, I have noticed that many of the units are missing pull downs/ropes on the roll-up doors. Many others are…
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Is there a way to bold words in the body of an email through SiteLink?
I have been trying since forever, and can't seem to figure it out if there is even a way to. Any help would be appreciated! -Alex
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Editing move out date
Once you have moved out a tenant and re-rented the unit, is there a way to change the vacate date on the previous tenant when processing a refund?
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What is SiteLink myHub and How do I Get Started? Take the New Course Today! [Press release]
What is SiteLink myHub and How do I Get Started? Take the New Course Today! New SiteLink Certified Professional course brings SiteLink users up to speed on cutting-edge myHub platform SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce the…
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SiteLink Training
Hello, I was wondering if SiteLink has some type of training software for new employees to practice in (aside from training videos). To really understand how SiteLink works requires hands-on. I think it would be cool to have some type of training system that lets new employees do fake move-ins, move-outs, payments, etc.…
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How do you handle gate remotes in Sitelink
I am curious as to how others might be handling gate remotes in Sitelink. The scenario is a remote gate opener given to a client. Do you take a deposit, and if so how do you take it? How do you keep track in Sitelink that the customer has the remote? Thanks.
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What kind of stickers do you use on the locks? Where on the lock do you put them?
What kind of stickers do you use on the locks? I like this idea. Do you use color coded stickers for certain tenants or units
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WEBINAR 7/18/18: Self-Storage Online Auctions Back to Basics
Self-Storage Online Auctions Back to Basics Join us for this exciting webinar with Tony Johnson of SelfStorageAuction.com July 18, 2018 Learn the techniques and trades used within the storage industry to guarantee your auction success. Hear about solutions to transition from live auctions to those held online. Did you miss…
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WEBINAR Q&A: Self-Storage Online Auctions Back to Basics
Below is the list of Answers to the Questions asked during the July 18, 2018 Industry Webinar by Tony Johnson from SelfStorageAuction.com. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Once an auction has closed, what is the process? A. Once an auction closes, an email is sent to the…
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Rentable vs Un-Rentable units
I have 4 units in our Climate controlled buildings that only house our HVAC units. Should these units be counted towards our rentable space in SiteLink, or should I move them out and mark them as un-rentable? Thoughts? In addtion, SL has a limitation of 500 units we can use. If I can mark the HVAC units as un-rentable,…
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Team Building
Hi All! Just curious if anyone out there is active in team building, and if so, what do you do to inspire that sense of team. We are looking for the nitty-gritty on how to turn a multistore organization into a team that communicates well together, assists each other reaching their goals, and supports each other through the…
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Re-print Refund Receipt
After this past weekend's Sitelink maintenance update, I am not able to reprint our Refund Receipt under Company/Re-print/Forms. We can see it in Set up/Form Setup, it has the x in the "Used" cell and format is "Use Standard RTF" but when we go back to Forms, Re-Print, it is not in the Select a Document Category........…
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Where to build a self-storage facility
If you've been through the process of building a new facility from scratch, how did you choose the location? Would you do it differently next time?