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WEBINAR Q&A: Decrease Liability and Increase Revenue with Self-Storage Tenant Insurance
Below is the list of Answers to the Questions asked during the June 20, 2018 Industry Webinar with James Appleton of MiniCo Tenant Insurance. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Is the $20,000 coverage you offer per claim, per year or per lifetime? What is that coverage…
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SMS Resources, LLC vs. Twilio - Thoughts?
We are choosing an SMS service for texting our customers. Please share thoughts about this choice?
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30 day notices and refunds
The question of the day! LOL I tried calling support and I struggled to understand the lady and I don't think she was understanding what my question was. So I'm hoping someone can help me here and kind of give me step by step instructions. NOTE: We currently do all our book keeping, ledgers ..EVERYTHING by hand. Currently…
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Applying credit to Security Deposit
I have a tenant that transferred to another facility. Instead of issuing a refund check I am going to apply a credit. However I remember a time that a tenant vacated then came back 24 hours later and said he changed his mind. Since I hadn't issued the refund check I moved them back in and applied a credit towards the…
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Keeping Busy
In our facility, sometimes I hit spots or even days where I feel like I just sit here or search the web for anything to read. What are some things that you would do to pass some time? Or how about some great sites to get some articles on Storage Stories in other states? Or just some interesting articles to read that aren't…
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New myHub Map Serves Up 3D Interaction [Press Release]
SiteLink rolls out industry-leading 3D property map for stores and websites SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, announces a new interactive site map, complete with 3D rotating views and website compatibility. The 3D Map is a major addition to myHub…
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Climate Control Temperature/ Pricing Variance
I work at a facility in San Diego, Ca that offers climate control option. Since I have been there, the area has been kept around 70 degrees F. Our Pharma reps and other business clients have become used to the AC, and since we have discovered that most other facilities keep their CC areas MUCH warmer. What temperature do…
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Like RVs? Check out the ultimate travel van...
I know RV-ing (if that's a word) has its perks—especially when you can travel in style :)
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New Map Feature in myHub
I was anxiously awaiting the new myHub map in this latest upgrade and it has arrived. Great work! However as I use it I am finding that the load time for the map feature is quite long. Functionality using map features within the map is also very slow. Do you anticipate changes in this feature that might allow for faster…
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Verbiage
The biggest obstacle so far for our company has been trying to figure out the difference in meaning of words on Sitelink. For example, our practice has always been to call an over payment a "credit". A credit for us is anytime a tenant makes a payment OVER their total due or when an error has been found on their ledger and…
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Form Category
How do you change the category that a letter or form is in? My rental increase letter is under the collections category so when I email it to someone the verbiage is in correct.
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Sitelink software vs gate software
In setting up a new computer we somehow lost the ability to automatically delete a gate code on move out. Sitelink says its a problems with the gate software, gate software says its a problem with Sitelink. Any suggestions on how to get this fixed? Thanks very much for any help.
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Seminario web 13/06/18: Gestion de ingresos con SiteLink’s optimizador de precios
Este seminario web interactivo se presentó por completo en español Gestion de ingresos con SiteLink’s optimizador de precios 13 de junio de 2018 a las 2:00 p.m. EDT Presentado por Amird Caballero, Sales Executive a SiteLink Aumente sus ingresos como operador dejando que SiteLink haga el trabajo por usted. Aprenda a…
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Seminario de preguntas y respuestas: Gestion de ingresos con SiteLink’s optimizador de precios
A continuación se encuentra la lista de Respuestas a las preguntas formuladas durante el webinar del 13 de junio de 2018 con Amird Caballero. Si se perdió el seminario web, puede verlo a pedido desde el sitio web de SiteLink. Q. Si escojo un plan para el mes de Marzo, lo puedo cambiar ese mismo mes? A. Si, aunque este en…
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Take a one time ACH payment
We are new to sitelink and i was wondering if there was a way to take a one time ACH payment from a customer? I have done ACH payments for customers who have it on auto bill.
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Modify units, must add note
I understand why when I take a unit "off line" for service or a vendor to use I have to make a unit note, however when I bring a unit back on line the system requires me to note it. This is kind of a pain because then I have to go back in and remove the note. I do the maintenance for 3 properties right now and it is a bit…
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ClickandStor® - Everything You Need to Know
Google recently found that over 50% of on-the-go searches have local intent. So, as more and more people search for local businesses on their mobile devices, storage facilities must offer a mobile friendly way to rent or reserve a storage unit online to stay competitive. ClickandStor® - A Kiosk in Your Pocket is the…
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SiteLink travels to ILSSA event
SiteLink's Markus Hecker attended the 2018 Illinois SSA Great Lakes Owners Summit June 13 and shared this great pic. The event was held at the Union League Club in Chicago, IL. Looks very well attended! Read more here.
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Correcting or deleting Predictive Text
When I'm entering information into the tenant primary info area for a move in, the predictive text in some areas, like City, is incorrect...spelled wrong...How can I remove that out of the Predictive text box?
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NEW EXPANSION - CAN WE OPERATE BOTH UNITS OUT OF ORGINIAL OFFICE - PIT FALLS NEEDED
WITH THE EXPANSION, OWNERS WOULD LIKE ME TO RENT FROM THE ORGINIAL OFFICE. HAVE YOU HAD THIS EXPERIENCE. WHAT DID YOU DO TO RENT NEW UNITS FROM THE OLD OFFICE. WILL NEW TENANTS DRIVE FROM ACROSS STREET TO THE ORGINIAL OFFICE. GET ON OUR GOLF CART AND GO BACK ACROSS STREET AND THEN BACK TO OFFICE TO DO THE LEASE AGREEMENTS.…
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Management Summary
Is there a file that explains the Management Summary Report? I need to understand what "other" is under Payment Receipts.
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Refund to credit
How can you take an insurance refund or even a deposit refund and put it as credit for a tenant?
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WHAT ARE YOUR BIGGEST MARKETING FRUSTRATIONS?
Don't be shy...marketing (especially internet marketing) is a big, fast, often confusing world...so let's see how much we can gain from a little vulnerability.
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Who has used Humor in their advertising?
I saw a recent twitter post of a SiteLink customer showing off their new road-side sign. It gave me a laugh and made me wonder how else operators are using humor to bring in customers - and does it work as well as I expect it does? Post a photo of funny self-storage sign, print add, window banner, etc. that you have used…
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Thinking cap question - want to track referrals in Sitelink
I want to track referrals directly in sitelink and am thinking of ways to accomplish this. My current best workaround is to use a tenant field that is largely unused and substituting the referrer name in there. For instance, put the reference name in the "Additional phone"... which I could then reference with…
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Bonus Criteria
What are some thoughts regarding one of the criteria for quarterly bonuses being determined by tenant unpaid charges? "Encourage tenants to pay before a lien is place on their unit".
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Congratulations May 2018 Certified Professionals!
Welcome forum users who are now SiteLink Certified Professionals! We're glad you discovered our free, self-paced online courses. Whether you're learning brand new skills or brushing up on prior knowledge, we hope you'll find the training helpful and rewarding. Excellent job everyone! **In these monthly announcements, we're…
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New Background Auto-billing, Invoicing in SiteLink myHub [Press Release]
You can now batch process tenant invoices and recurring ACH/credit card payments SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce background batch processing for recurring payments and invoicing for SiteLink myHub. Highlights * Start the…
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Security Deposit Refund
If a Security Deposit was marked as Dismissed during Move Out, can it be reapplied (or re-activated) to the moved account after move out has already been completed. example: The tenant came back in and had fulfilled the Security Deposit requirements. That way we can show Security deposit as applied and refunded to tenant?
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Payment history for a certain year
How do I pull up the payment history for an entire year without seeing all of the other years? I have commercial tenants that ask for it in January for their taxes and it is very difficult to show them because the one I get shows their entire rental history.