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Rentable vs Un-Rentable units
I have 4 units in our Climate controlled buildings that only house our HVAC units. Should these units be counted towards our rentable space in SiteLink, or should I move them out and mark them as un-rentable? Thoughts? In addtion, SL has a limitation of 500 units we can use. If I can mark the HVAC units as un-rentable,…
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Team Building
Hi All! Just curious if anyone out there is active in team building, and if so, what do you do to inspire that sense of team. We are looking for the nitty-gritty on how to turn a multistore organization into a team that communicates well together, assists each other reaching their goals, and supports each other through the…
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Re-print Refund Receipt
After this past weekend's Sitelink maintenance update, I am not able to reprint our Refund Receipt under Company/Re-print/Forms. We can see it in Set up/Form Setup, it has the x in the "Used" cell and format is "Use Standard RTF" but when we go back to Forms, Re-Print, it is not in the Select a Document Category........…
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Where to build a self-storage facility
If you've been through the process of building a new facility from scratch, how did you choose the location? Would you do it differently next time?
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WHAT ARE YOUR BIGGEST MARKETING CHALLENGES?
(...What marketing insights do you wish you had?)
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Cat In A Shark Costume Chases A Duck While Riding A Roomba [Video]
https://youtu.be/Of2HU3LGdbo
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Storage Facility on ClickandStor™ experiences 5,096% ROI increase!
ClickandStor™ brings massive ROI increases to storage facility's nationwide. A storage facility in Oregon using ClickandStor™ experience a 5096% ROI increase with 18 NEW monthly rentals. In Vermont, a client of ours had a 5089% ROI increase. ClickandStor™ can do amazing things for self storage facility's revenue…
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Back to Basics: Self-Storage Online Auctions
Article Contributions by: Tony Johnson - Director of Sales at SelfStorageAuction.com 5 ways to create a successful online storage auction Launching an online storage auction may seem daunting, but it is well worth the time and effort. SiteLink integration helps make it all happen smoothly and easily. SelfStorageAuction.com…
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Congratulations June 2018 Certified Professionals!
Several StorageForum users are benefiting from SiteLink's free, online, self-paced courses. Congratulations on all your hard work! **In these monthly announcements, we're recognizing SiteLink Certified Professionals who are also registered on StorageForum** Here are the Certified Professionals for June 2018: Daily…
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Reverse Overlock Bug
Sitelink shows that I have 11 reverse overlocks to do, but when I click on the reminder it brings me to the reverse overlock task window and there are none to do. When I do the same to the overlock reminder, I still get units that need to be overlocked appearing. Please help.
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Travelling or staying home for the 4th?
Lots of folks head to the beach for the 4th of July, which sounds really nice but for me it would mean TONS of traffic to deal with :( So typically I stay home and catch the local fireworks. What are your plans?
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July 2nd Independence Day?
Did you know? John Adams believed that July 2nd was the correct date on which to celebrate the birth of American independence, and would reportedly turn down invitations to appear at July 4th events in protest. Adams and Thomas Jefferson both died on July 4, 1826—the 50th anniversary of the adoption of the Declaration of…
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JUNE 2018 POLL: Which security feature would you most want to add to your store?
What's at the top of your list for adding security features (or improving what you already have) in the next year or so?
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Gate Lock out didn't update
I noticed a tenant on site yesterday that hasn't paid for May. He should have been locked out at gate. Gate lock out occurs the 11th. A little research and I learned the lock outs didn't occur at either of my facilities. I use Win Sen Sentinel Gate Access software.
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Congratulations February 2018 SiteLink Certified Professionals!
February may have a been a short month, but there was no shortage of StorageForum users completing our SiteLink Certified Professional courses! Here are the Certified Professionals from February, 2018. Great work everyone! **In these monthly announcements, we're recognizing SiteLink Certified Professionals who are also…
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June guide to the bright planets
Summer is a great time for stargazing...here's an overview for June (I know it's almost over, but better late than never:)) "Here’s how to find the bright planets – Jupiter, Venus, Mars, Saturn, Mercury – in June 2018."
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When issuing a Credit, where can I give the Reason why?
When issuing a credit in a tenant's ledger, why am I not prompted to give a reason why the credit is being issued? When doing an Administrative Adjustment, you are prompted to give a reason why. I feel Sudden-link should require the same for a Credit issued. I know I can type the reason in notes, but I would like it…
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Pro organizers make a pretty penny cleaning up clutter [Article]
Americans who find themselves overwhelmed by the amount of stuff they've managed to accumulate are turning to professional organizers to set them on the path to a neater, less-cluttered future. The pros help clean out closets, donate unwanted items and even dispose of, or recycle, waste. Some also act as advisers, helping…
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The Urban Squirrel: A self-storage facility with a twist [Article]
The Urban Squirrel Offers a Host of Services Beyond Traditional Storage Units When the first location you look at for your new business ends up being a perfect fit, it’s not hard to believe in serendipity. Vance and Christie Evans were seeking a business opportunity that would allow the couple to work together, as well as…
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Cut and Inventory
We have several tenants that do not pay unless we place a lien. Most have not had access to the contents of their unit for years. Is it legal to make a copy of the last physical cut & Inventory on file and sign with the new date?
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SiteLink Expands Headcount, Strengthens Customer Focus [Press Release]
Expect more new features, software updates as SiteLink steps up hiring SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce the expansion of its customer support and development teams. Hiring in client-focused departments underscores…
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Pro rate ledger after move out
Can I Pro rate an account AFTER move out was already performed? I know you can pro rate at the time of move out, but if that wasn't done and you want to pro rate and credit back $ to the moved out tenant, can that be done after the fact?
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Auto bill question
CC s are processed on the 5th of each month. Some recently have been declined because of invalid number. When looking at ledger tab, credit card info indicates *and 4 numbers. When accessing the tab to see the complete number the *and 4 numbers appear. Hence the reason the cc was declined. The *and 4 numbers must be…
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Reverse Overlock Is Broken.
Since the last update the option under the reminders section for Reverse Overlock does not seem to be working. When you click to open up the new tab and reverse the tenants overlock, nothing appears. You have to manually go into the tenants account and under ledger settings to reverse the overlock. It isn't that big of a…
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It's time for the 14th Annual Self Storage Owners Summit
Both SiteLink and SpareFoot are sending their, best of the best out to California for this event. Markus Hecker, COO of SiteLink and Mario Feghali, CIO of Sparefoot will be making some waves. Join them to learn more about California's growing self-storage industry. For more Information about this Summit, Click Here.
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WEBINAR 6/20/18: Decrease Liability and Increase Revenue with Self-Storage Tenant Insurance
June Industry Webinar! Decrease Liability and Increase Revenue with Self-Storage Tenant Insurance June 20, 2018 with James Appleton of MiniCo Tenant Insurance Self-Storage operators of all sizes have adopted tenant insurance as a way to decrease liability, increase revenue, and provide a valuable solution to often…
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WEBINAR Q&A: Decrease Liability and Increase Revenue with Self-Storage Tenant Insurance
Below is the list of Answers to the Questions asked during the June 20, 2018 Industry Webinar with James Appleton of MiniCo Tenant Insurance. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. Is the $20,000 coverage you offer per claim, per year or per lifetime? What is that coverage…
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SMS Resources, LLC vs. Twilio - Thoughts?
We are choosing an SMS service for texting our customers. Please share thoughts about this choice?
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30 day notices and refunds
The question of the day! LOL I tried calling support and I struggled to understand the lady and I don't think she was understanding what my question was. So I'm hoping someone can help me here and kind of give me step by step instructions. NOTE: We currently do all our book keeping, ledgers ..EVERYTHING by hand. Currently…
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Applying credit to Security Deposit
I have a tenant that transferred to another facility. Instead of issuing a refund check I am going to apply a credit. However I remember a time that a tenant vacated then came back 24 hours later and said he changed his mind. Since I hadn't issued the refund check I moved them back in and applied a credit towards the…