-
The Latest Self-Storage Industry Data
If you’re trying to get a clearer read on where the self-storage industry is heading right now, the Q1 2026 Self-Storage Industry Pulse Report is worth a look.It breaks down the latest trends shaping the market — including occupancy shifts, rental rate pressure, regional performance, and why rising length of stay could be…
-
How can we change a payment paid through date in sitelink?
We are needing to change a tenants paid through date. How can we do that? Thank you.
-
Signing into SiteLink with a browser has too many steps!
Why are there so many steps to sign into SiteLink with a browser or phone? On the first page you have to enter the Corp Code, Location Code, and then Username. It then goes to the next screen where you have to enter your username again and hit next (the keep me signed in box never works). The last screen finally asks for…
-
Storable Easy vs. Sitelink Web Edition
Ha anyone switched from Sitelink Web Edition to the new Storable Easy? It starting to seem like Storable is pushing new users to Easy rather than web edition (including various strange pop-ups for existing users of Web Edition) so I'm looking for reactions, comments, suggestions etc. of other people's experiences. Weve…
-
3-D Calculator
TSG’s innovative 3-D Storage Calculator integrates with ClickandStor® and helps tenants to decide what size of a storage unit would best meet their needs. The storage calculator can suggest unit sizes based on the number of bedrooms at the tenant’s current home or by what items need to be stored in the unit. The calculator…
-
new look
i am not a fan of the new look, it is like the old macintosh computer with the boxy look. Please can we leave good things the way they are. i am now getting an error message when i try to run my credit card batch. this is frustrating,time consuming,and disturbing.
-
Account Updater?
As of today, I have been getting messages on certain accounts when I open them and the card is expired or about to expire, so that's new, but this was in notes on an account of a person who just allows us to keep a card on file for when he calls to make the payment. How can this happen? It doesn't show that he went on the…
-
Safe Hug
This is a term i heard on a zoom video with other storage facilities. I came in at the very end so I don't know what that referred to. What is 'safe hug'?
-
Emails incomplete
Today we experienced a strange situation when emailing. It happened with an Invoice and a Preliminary Notice of Lien. Since we have it set to where we are are sent carbon copies (CC) whenever we send out emails to our tenants, we can verify what was actually sent Today, when going into our email, (Microsoft outlook) we…
-
Report Showing Future Move Ins
Hi All, Is there a report I can run on sitelink that will show me how many people have done a future move in from a start and end date? We just allowed the capability online and want to see how many people are doing it. Thanks in advance!
-
Move-In Forms Page
Hello! Is there a way to change the order in which these forms print? It doesn't appear to be alphabetical, so changing the name of the form won't help. Would be nice if they printed in the order we are required to file them, for training purposes and our company policy. Yes, we are still old school and still printing…
-
Company responsible or signor
A company is leasing a unit but the representative has signed the lease. the rep is no longer with the company but is still listed on our lease, who legally has this unit and lease? What information can be given to the company?
-
Is there a way to edit the name of a form in sitelink?
For the life of me I cannot find how to change the name of a form. Thanks
-
PTI STRIKES AGAIN
Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…
-
RE: auction unit sells more then tenant owed with facility charging a commission fee for the check?
This is a first for me. I have a friend that works at a different storage facility. They recently had an online auction from a problem tenant who stages units and then doesn't pay the rent so the unit goes to auction. This is the second time he has tried pulling this with this storage facility just at a different location.…
-
This Question is for the true Sitelink Masters in here to chime in on...
True instrument audit ready if not..who can point out the errors or omissions = True Product This is a question as to why this copy should be considered either a true rendering of an official instrument, produced with the strictly required fields necessary to qualify as a true copy, or a manipulated item. Identify the…
-
Promotions activity report
Hi! Does anyone know where I can access a report that tells me how many customers took advantage of our promotions this month? Not discounts, promotions. I cannot find a report for this. Please see the screenshot I included for reference. Thank you.
-
Sitelink web edition task tab not bringing up selected reminder.
Since the lastest update using sitelink Web Edition: The reminders box has your task listed to be done. It used to be that if you seleted scheduled move out it would bring up the listed move-out notices to be sent in the right task tab already. Now when you click on a reminder in the box for it no matter which reminder it…
-
HubSpot integration
Hi! I am considering adding HubSpot to my marketing workflow, and they said that they already integrate with Sitelink so I was wondering if anyone is currently using HubSpot or has used HubSpot as part of their marketing workflow. Thank you!
-
New Sitelink Look
Does anyone like the new look of Sitelink? I think it looks and feel like the old Beta ran computers back in the early 90s.
-
Sitelink Web Edition Online Move In email issues
Anyone using Sitelink Web edition with OMI? I really want to start offering OMI, however I've hit a road block with their system and the correspondences that it auto generates. 1. I can't edit or turn off any of the OMI emails that the tenant receives when making an online move in. Have you found a work-around for this? 2.…
-
What do I do if I have a unit that is unfit (due to feces) to auction, but the tenant won't pay?
I have a tenant who tried to live in her unit with a cat. She told several people that she used it as a latrine and so did the cat. She wants me to open it again so she can get her "personal items" out but I am worried that she will not leave. The eviction process takes up to 6 months in this state. Any suggestions? She…
-
Bathroom Etiquette and how to enforce it
We have a customer who made quite the disgusting mess in the customer bathroom last week, and we realize IT Happens! We have now noted that he did it again this morning and we recalled that he must have been the one that did it a few weeks ago. He is a grouchy guy that I don't spend too much time talking to, but…
-
what is going on with support these days?
I submitted this on 04/18, I knew it was a weekend so I knew I would have to wait until Monday for help: Hello,
I am having trouble with credits and discounts at move-in and during transfers.
At Move-in, we offer 2nd month free as well as Sr or Military discount, for
some reason I am not allowed to manually enter the…
-
How do I check my 10 x 15 units to see if all info is the same
Hello, We have 10 x 15 units that are appearing on our website in 2 different listed areas rather than just 1. How do we get them all combined together as there is no differences? Thank you. Appreciate your help with this. D. Perry
-
Ledger rate history
Why do some say changed by sitelink and other from the employee
-
Tenant's Own Insurance Update
Can anyone tell me if there is an easier way to update a tenant's insurance. The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the…
-
Catching Thieves and Overnight "Guests"..
So obviously there is an issue with people sleeping in the units/facility at night (or during the day) and theft as well. I think it would be good to share some experiences so that we know some of the "signs" to look for out there. Here are a couple of my recent experiences: 1) On a walk through, a unit was found with a…
-
abandoned unit
Good morning, We are in California. We have a tenant who has not paid rent since last November and has not responded to any of our calls or emails/mail, lien notification, etc. other to say she can't afford to pay. Is there a way to do something about this other than go to auction? Can we consider her lease terminated or…
-
Flagged the wrong charge as NSF. What now?
Pretty much the title. One of our facilities received a charge back and the manager flagged the wrong charge. We sent a support ticket in yesterday because we didn't see how to fix this, and we haven't heard from anyone yet. Hoping that the close day doesn't hinder any possible fix that Storable could have done, especially…
-
Storable Cloud
Is there a way to download all the files in our cloud in 1 bulk file? I don't want to have to go into 427 individual accounts to download leases or ID's.