Software Operations

Answers to common how-to questions about SiteLink.

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Does anyone on here take online rentals using your own website? Would you be willing to share your site so we can see what it looks like? 

People come in to rent and have no ID or Driver's license but they are driving? I told a guy I could not accept an expired Driver's license and he was not allowed to drive on our property. He does not have a current ID and is not a legal driver and he gets mad at me 

Has SiteLink thought about ways of accepting digital payments from CashApp, Venmo, ApplePay, etc? Or is there way to accept these forms of payment now and I am just missing something?

Hello! Last week, on Saturday, a tenant called to say she wanted to pay a years worth of rent. However, when I tried processing it, it would not let me do that, plus, it told me I needed more money which I know for a fact, was incorrect. This is not the first time a tenant wants to pay in advance- yes, it's been a long…

Hello guys, I'm a backpacker. I'm planning for a three-month trip. I have been arranging all the essentials for it for the past three weeks. Everything seems checked. The only thing that still worried me is the safety of my valuables at home. I've some valuable files and documents in my house. It also not safe to carry…

Is there a way to select units that have storage defenders in them, in sitelink so when you move them in it shows the unit has it? Would this be the company note or is there a way that the charge automatically is added when moving in? I can change so they all always charge but i was hoping to only have it on select units?

Has anyone experienced Sitelink randomly not prompting for an expiring Credit Card on auto-billing accounts? Normally (and for 98% of the time with us) we get prompted to send an "expiring credit card" notice/letter ahead of an expiring card date. Once processed Sitelink leaves a system note on the account regarding the…

Building a new Climate Controlled 2 story Facility in New England and my question is to have a generator or not? My concern is freeze of sprinkler system if without power for a couple days. Cost quoted to me was $100,000 for the system. Thanks, in advance

To show a unit as unavailable- how is that done?

Hello to California Central Coast Self Storage Facilities, We are seeking the names of some auction houses. We are not interested in online auctions at this time. Whom do you suggest? Thank you.

What do storage facilities do when they have a unit that's been liened but there is nothing at all of any value in it? 

We have all hours set properly in all of our software. Gate access is closed down after 10pm. However, we have noticed one particular user has been able to get in using easycode at all hours. He seems to have 24 hour access and this is NOT set up as 24 hour access. I've updated gates and triple checked everything from…

What is the best way to put in the charge for an auction cleaning deposit when using CC for the payment method that will not leave a balance owed when refunded? Our facilities are managed virtually so accepting cash for the cleaning deposits is not an option. 

* Laura September 14Hello, I have a few concerns and a very angry customer. It's probably my fault but they never signed a lease agreement for the unit. They have been in the unit for a year now and have just recently discovered mice are inside eating everything. She has used her code to enter facility multiple time…

Getting ready to do rate increases next month. Do they need to be physically mailed or is email acceptable? Obviously mailed for tenants without emails but for everyone else?

I run our facility remotely. So all move ins are handled with Sitelink and Storlogix from an office that is not on site. The issue we have is that we can get everything set up for tomorrows move in and the gate tomorrow morning will not allow access to that tenant unless I turn everything on at 12:01 am and update all…

To lighten up the mood in the office a bit, I made these signs to hang. Many customers take snap shots of them, or just simply comment on them. Just some funny office sayings I found online and put onto canvas.

Adwords With a smart strategy, you can win more business than your competitors! At the end of the day, one number defines the value of PPC and actually makes you money - Cost Per Acquisition (CPA). If CPA is high, strategies need to be improved. If it goes down, strategies are paying off. And when CPA meets our standard,…

When renting online the PHONE number area, why does this number only filter to the Primary and not to the Mobile? It seems in today's world most people would have a mobile over a primary number. I would like to see the either the Mobile only filled in verses the Primary only filled in or have them both filled in. We will…

What tablet will run sitelink web edition?

I have told this tenant verbally and in writing that she needs to pay on time. She has been late 26 times out of 32 months. She comes in on the first and pays for the previous month including late fee, then pays that month the following month + late fee. Not sure if we can give her a 30-day notice?

We received an email stating Recurring charges were going to 13 from 8. Not sure what that is. Thanks.

Hi All, I am considering adding the SMS, email and robo collections through Storable's Call Potential. I'd love to hear from anyone with experience with this. I have the late notices that go out through text and email now, but the customer to navigate the unfriendly payment portal in the StorEdge website. I use Sitelink as…

I had a customer reach out and tell me they had received a past due notice and they had already paid for the month. I accessed the ledger and verified there was a balance on the account and relayed that to the customer. The customer insisted they had a receipt showing 0 owed. After further investigation, and a multi hour…

Does anyone use recycled print paper ? Reverse sides? 

More and more people are looking to tap and pay, with phones and cards, rather then swiping or entering cards manually any developments on this?

Does anyone take Zelle payments. I see no way to log in the computer other then a credit. 

If you’re not doing all you can to optimize your search rankings, you’re probably losing business. Search Engine Optimization (SEO) is a must, if you want to capture organic search traffic. But SEO is a complicated science. Optimizing your search results relies on both on-page factors, such as content quality, site…

I have a unit that's ready for auction next week. I cut the lock off so I could inventory it, and it has mouse feces everywhere. It's really gross. The floor and furniture are coved in it.

Anybody else have a portion of their buttons missing? This is since the most recent "update". How come every time there's an update recently somethings messed up?