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4,000 Units – Credit Card Processing STILL Broken. This Is a Joke.
We currently use SiteLink to manage nearly 4,000 units. For weeks now — and apparently months for others — credit card processing has been unreliable at best. Customers can’t consistently pay online, in person, or through autopay. A few random transactions go through, but most don’t. This isn’t a small hiccup. It’s a…
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credit card declined - never seen this reason before.
I have a tenant with two units. She has been paying the units with the same card for almost a year. Suddenly when I try to run the payment it is being declined. I even tried running the payments separately and it stills declines with this reason code: Msg: Payment failed to process: Payment could not be processed. CODE:…
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Password for Update Charges for All Tenants
What password is needed after using the short cut key to unhide the update charges for all tenants button?
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Disable Past Due Events Report
I'm looking for a report that shows which tenants have been Disabled for Past Due Events. I saw a very old, similar post that said to run the "Rent Roll" but the field I'm looking for "bDisablePDue" is not showing up . Can anyone please assist? Thank you
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Card Payment Manual removed from Customers bank 3-4 times
While manually processing card payment got warning SL has detected error. Check payment history or receipts. No evidence of payment. Now tenant is saying payment was taken out of account 3 or 4 times Emailed support and no response. Now I see a Storable Payments update for tomorrow. HMMMMM I AM NOT HAPPYTHIS IS NOT…
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How much does a Local Self Storage box cost?
Hi everyone. I'm newable here. Recently moved to Melbourne. I need to rent an onsite storage container for my household things. Can anyone help me with a low-budget storage service that provides weatherproof facilities.
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Using SMS to Communicate Gate Hours
Hi Folks, Our gate hours are from 6A-9PM and we are using PTI Storelogix + Sitelink. For tenants who are "on-site" say after 8:30pm and for those who additionally enter the site, we would like the automation of having their mobile number in the database be pinged as a friendly reminder that our facility will be closing in…
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Exciting News: Storable's New Look, Same Commitment to You
At Storable, our mission has always been to help storage operators like you run better businesses. Today, we’re thrilled to announce an exciting evolution of our brand that reflects this commitment—and positions us to serve you even better. You’ll still have access to everything you know and trust—just with a fresh, new…
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I have a tenant that has two units
I have a tenant that has two units, one for herself and one for her father. When I print the receipt, it shows unit 193... The father is mad because it doesn't show the second unit, even though it does in the lower half. If I go into the payment screen next time he pays, and click on one unit and apply that payment, he…
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certified notice posting
Does anyone post rent increase notices on units
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Acquisition Cost For Storage Tenants
Hello Everyone! I was wondering what the standard acquisition cost was for a storage customer? What is your current acquisition cost? Thank you all for the feedback!~
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Military Tenants?
Has anyone found away to show that someone is in the military in Sitelink?
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Stockton, CA - Hiring - 2 Assistant - 1 Groundsworker
Currently looking to hire 2 full time assistants and 1 full time grounds worker at our 2 Stockton, Ca facilities if anyone or anyone you may know is interested shoot me a message.
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Abandonment
OK so I have a lady who has moved out and has let me know that she cant get the rest of her things and that we can do what we want with them. I do have this in writing with the date. (abandoning her things). So my question is what is my process? Can I auction? If so what are the steps in this predicament? If it is an…
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Introducing the SiteLink Approved Answer flag and badge!
Today we're excited to introduce the SiteLink Approved Answer flag... ...and badge: If you see the SiteLink Approved Answer flag on a post, that means tech support has reviewed and given the answer the thumbs up. The post will also be tagged so you can find all the approved answers in one place. The user is also awarded a…
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Emergency after hours phone number
How do you handle emergencies that happen after your office is closed? I thought the call center (Open Tech) was supposed to call the onsite manager if a customer has an emergency. My office closes at 5PM, the facility closes at 9PM. Our company does not supply us with a cell phone or phone number for emergencies. I am…
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Any one out there with a solution to the on going credit card processing fails?
I just hung up with level 2 - spoke with Luke. I have never known anyone to respond so apathetically to an issue. We have several customers who's cc payments are being declined for "Generic Declines". Yesterday's excuse from Sitelink was the customer needed to remove and re-enter their info in order for the payment to…
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Updating Credit Card expiration dates: what changed??
In the past when someone is updating their expiration date they have confirmed the last four of the card and given me the new expiration date and security code. In the last two months, I have found that their card is declining and I have to call them and get the WHOLE number now. Started happening after the last update.…
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Is it possible to put a second door number in SiteLink?
We have many units that are 25' or 30' with a door on each end. It would be helpful to both tenants and staff if we could list the second door number. Is this possible? I have tried but it does not look like Site Link allows.
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Are you going to fix...
In MyHub Lead to Lease when you click on the Notes box it rapidly flips the window back to the top of the page forcing you to scroll back down to the bottom of the page. I look at a LOT of reservations in a day/week and it gives me a headache so I actually have taken to closing my eyes and then clicking to open the Notes…
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How do you delete a scheduled auction in SiteLink?
We have a bunch of units listed under the Schedule Auction task that are obsolete. Either the tenant moved out or the auction never took place. These tenants are NOT listed under Reverse Scheduled Auction. I want to get them off my Reminders list. In other words, I want to just delete the auction event for those tenants.…
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Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
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Tell me about your experience with Storable/Access
Our software/hardware on our gate system is getting dated and we are currently trying to make the best decisions going forward. We are currently with PTI which is interfaced with Sitelink pretty well. As we move forward we are considering a newer system with PTI but also are interested in the Storable/Access system. It…
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E-sign receipts / Chargebacks
I'm a long-time user of SiteLink; before Storable, before Web Edition... long time (since 1999 I believe). Technology has allowed for immeasurable advances in paperless transactions, convenient and green payment and rental processes. Yet Storable lacks one significant feature that is costing us thousands of dollars…
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Password box missing
Before I left for 3 wk medical leave after the last update, this is how our login boxes looked like in SiteLink and MyHub. I figured it would have been repaired by now. You have to click the Login box for it to pop up the Password box in Red like you entered the wrong one and only Then can you enter your Password. (Sorry…
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Unable to connect to Web edition?
Is anyone else having issues logging into Sitelink Web? It's giving me an error message saying unable to connect to internet. We have internet working on our end. @storable_support
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Data Fields
Our invoices have sections in the setup like Due Date <Invoice.DueDate>Unit <Invoice.Unit> the items in <> being the call on the data which are filled when procseed to the customer. In our emails that go to customers with the invoice attached we have Dear <Tenant.FirstNameGreet>, <> the data field again for customers and…
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Any tips for getting a response from Billing or sales?
We have been trying for over a month to add a new satellite location, I can't get sales or billing to call us back or respond to emails. Anyone have a tip on how to get a response. If you call tech support the just say they will send them a message.
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How do I REPRINT a MOVED OUT RECEIPT?
A Tenant was moved out by an employee, and they did not print the MOVED OUT RECEIPT, How do I go back in to print this?
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Staffing
What do other RV/Boat storage owners do as far as staffing the facility - what hours is facility open with manager on site / also if any are 5 days a week staffed open what are your pro's/cons with it.