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Quarterly Innovation Guide [Product Updates]
We're excited to share the latest insights and innovations from Storable, all designed to empower you to run a more effective self-storage operation. In response to the shifting dynamics of the self-storage industry, including changes in occupancy rates, rental prices, and tenant demand, we've focused our efforts on…
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Cast Your Vote In The ISS Best of Business Awards
We're thrilled to announce some fantastic news! Storable has been nominated across an impressive EIGHT categories for the Inside Self-Storage (ISS) 2024 Best of Business Awards. This nomination is a huge honor for us, and we're buzzing with excitement about the recognition. We're asking for your support in the following…
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📣 New eBook Alert! 📣
In the dynamic landscape of self-storage in 2024, where rental rates ebb and flow and tenants change, it's crucial to cultivate efficiencies that elevate your business and boost your bottom line. Achieving market dominance requires strategic operational setups, allowing you to channel more time and resources towards…
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Accepting CashApp, Venmo, ApplePay?
Has SiteLink thought about ways of accepting digital payments from CashApp, Venmo, ApplePay, etc? Or is there way to accept these forms of payment now and I am just missing something?
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How do I attach my webcam so that Sitelink Recognizes it for photos?
I have a Logitech webcam installed on my desktop computer running windows 10, and when I click on the webcam in sitelink photos, it says "attach your webcam and click start". I am missing what it takes for SiteLink to locate the camera somehow.
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Error Message: Session Timed Out -- Website or Sitelink issue?
I have two tenants that have created accounts on our websites and have used the website to make payments etc. in the past So suddenly one of them says that she can no longer log in, she keeps getting an error message 'Session Timed Out'. Sitelink is not showing me any recent log ins under her notes section. We have tried…
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Climate control temperatures in Ontario
Looking for some guidance, what are most climate controlled temperatures set at in Ontario, for summer and winter. thank you
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Looking for a SMS service for reviews to new tenants
Hi. I am looking for an SMS service to send out a brief message to new tenants that signup with a link to our Google page for a review. Does anyone have any good recommendations of a service and how much does it cost a month? (It'd be for 1 location) Thanks!
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1099 for Storable Payments
Has anyone figured out their 1099s or received corrected ones? I am really concerned about the amounts of income they have reported to the IRS. Thought I would ask here before I have my CPA contact the IRS. I was forced to switch to Storable Payments in end of June. I have three 1099s from Payrix Solutions. One with…
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AVS Mismatches - Still no fix?
Hello @storable_support - Any ETA on when you will have the AVS Mismatch issue cleared up? I'm talking about the addresses that we know are correct. I'm tired of seeing them all in my Reminders. I have been told on numerous occasions that we are not being charged extra for AVS mismatches; however, it makes me a bit nervous…
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How do I find AVS mismatches?
My task list says I have 3 AVS mismatches, but it prints out 26 pages and shows several "no match" and "not checked". Where can I see the 3 that need to be fixed? We started asking for updated addresses from customers, and that increased the mismatches tally as we updated! We also noticed that it will report as a mismatch…
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Tenant using Virtual mail
We were asked to use a virtual mailbox with one of our tenants as the last known mailing address is no longer the tenants address. We have and we use the email address My question is, is it legal to use a virtual mailbox or is that something we need to be concerned with being we have a good email?
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Hello, we are looking into upgraded our keypad and gate system. We would you all recommend?
We are in the process of upgrading our gate system. Are there any suggestions?
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How to update credit card on file using MyHub?
I cannot figure out how to update a card for a tenant using MyHub. Tips anyone?
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Adjusted Unit Rent
I adjusted the rent for some units. The "edit rent" sheet shows the correctly adjusted amount. Each tenant's Unit Status page (the page when you double click from the map) shows the correct amount of the rent. Two problems: * Sitelink auto-payed the wrong amount (which was the amount before I adjusted the units). * When I…
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Random Question
Does any managers/owners have sprinkler in units. We built a brand-new facility and some have sprinkler heads in units. Fire Marshall suggested we put in our contract somewhere stating keep items 18" from head - and if they hit head, they are responsible... Anyone have verbiage in contracts or a amendment to lease stating…
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Generic decline?
What does it mean when a credit card fails to process due to a "generic_decline"?
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Reversing a transfer?
Hi there. :) So my boss just called me from another facility where they just finished their conversion. Apparently she did a transfer for an occupant, and needs to reverse it. Is there a way to do that? Thank you.
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Bulletin Board Updates
When online payments are made we receive an update on the bulletin board for which tenant paid online, the amount paid and the day they paid it. This does not let us know if it is an overdue payment which may need to be unoverlocked. We then need to log into the payment screen and verify to make sure it wasn't an overdue…
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account info
i'm looking to add new Account Information to Sitelink, i.e. Merchandises Income XXXX description.
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Change to FOM Billing from Anniversary Billing - multiple tenants at once
I've seen the instructions on this forum on how to change the billing date but my question is this, can you do multiple tenants at the same time, or do you have to go and do each one individually? We're changing all the tenants here to FOM of month billing. Thank you in advance!
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What is the Law or your company's policy pertaining to Firearms storage?
What is your company's policy on Firearm storage
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Adding an accounting account
Good afternoon - Does anyone know how to add an accounting account? I need to add an additional security deposit (2020) to my Charge Defaults & looks like I have to add it to the accounting 1st? But I am unable to
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Keypad and Gate Access
Good morning. What kind of gate system does your company use?
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Tenant passed no power of attorney out of state and no one wants his belongings
My tenant passed away and I only know this because i googled his name and found some people related. Decided to try a few phone numbers and got someone who said he passed 5 days ago without power of attorney and no one wants his belongings. Do I do a usual auction which I have already started the process. I asked them to…
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2023 wrap up... More money to sitelink.. no significant changes
Our software prices have gone up again... I am also now required to use your credit card processors and my credit card rates are more... The big changes this year was in March, you can now be prompted to send a move out receipt via email..... This is wild, thats the big new feature. Where are? Apple pay/ Android pay A…
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Drug paraphernalia disposal california?
Hello, we have encountered 2 situations: 1. while taking pics of unit to auction, we find in clear view a bunch of syringes, some have residue. 2. while cleaning out trash in unit that did not go in auction, we found drug paraphernalia. First and for most, the safety of our employees is paramount. SO, how do we go about…
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auction on multiple units same tenant
My tenant has 4 units, I use storage treasures online auctions. Do I have to do a separate auction for each unit?
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What credit card readers are compatible with Sitelink?
We are currently using a cheap credit card reader that only uses the swipe feature. We're wanting to upgrade with the changing times to allow swipe, chip, and contactless pay. Does anyone know of one that does all three with no fees?
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Report - receipts by tenant by month
is there a report where I can see the amount I received by tenant by month? For example if I received 170 € from a tenant and 100€ are to pay october month and 70€ for september. I wanted one report where I can filter this information. Thank you! Note: I didn´t have report available to choose from the above subjects.
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Where can I find the NSF letter in accounts?
How can I print the NSF letter from a customer account? Trying to find the same one that prints out from the NSF screen. I noticed the margins were off for sending in a windowed envelope so I adjusted them in set up, went to print it again from that customer account and it is nowhere to be found. In set up it shows an X…
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How to require an ePhoto at move-in?
When doing a move-in, on the 'Finish Move-In' screen, the 'Payment' and 'eSign' buttons are highlighted green to show they're required before fully processing the move-in. Is there any way to make the 'ePhotos & eFiles' button green as well? We require tenant photos at our facility, and it would help streamline the move-in…
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How to get shape of unit correct
I noticed a couple of my 5x10 units were missmarked as 10x5's in Sitelink so I went in to Modify Units and changed the dimensions. On the map view it made the shape of the unit into a square and you can barely see the unit number. Do I have to go into the unit developer to correct this? Or just call tech support?