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Deleting charge after end of day
A tenant's payment was accidentally put into the system for more than what they paid...the payment was $101.00, but instead $1,010.00 was entered. This caused the system to add charges for the assumed prepayments. The payment was deleted and corrected and an end of day was done. Now the charges still exist, and I can't…
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Accounts balances report
is there a report available that show, by tenant, the amount invoiced and received?
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Apply new monthly recurring fee to existing tenants
We are implementing a new security features both digital and physical and wish to apply a new monthly fee to EXISTING tenants (as well as new incoming tenants) but there seems to be no way to mass-apply a system-wide recurring fee to existing tenants. Anyone have any ideas or workarounds?
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CA SB709 - Need SiteLink to provide way to calculate maximum rental rate prior to 1/1/26
With regard to the new requirements set forth in SB709, which takes effect 1/1/26: In addition to the functionality for promotions and discounts, can you please add a way for us to satisfy the new maximum rental rate provision in SB709 "The maximum rental rate that Owner can charge in the first 12 months following the date…
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recent update caused printer problems
hello all- a recent update has caused issues with the program (SLWE) losing all networked printers every day or so. Same pc can find all printers when using any other program, its only this machine, and sitelink that drops the printers. The only fix so far is a complete pc restart. I have two other desktops in the office…
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How to change the look of ESign fields (Green Bubbles)?
Hi all, I'm designing a new html lease layout and the ESign fields (like <ESign.Textbox>) appear as big green bubbles with the word "TEXT" in them. They look a bit ugly and don't fit the professional style of our documents. Is there any way to change how these look? I want them to look more like standard underscores or…
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ACH to Commit and ACH to Submit
What is the difference between these two and do I need to run both if we use ACH? I do not see any documentation on "ACH to Commit" but I do see Sitelinks training video for "ACH to Submit". https://www.youtube.com/watch?v=wZoNNs_cO1A
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ACH not Committing
Hi, I am having problems committed my ACH payments. They have been submitted and every time I tried to commit those payments I get an error message that states: ACH Processor: NO TRANSACTIONS FOUND. In my reminders and on my ACH payment page it shows that I have ACH payments that I need to commit. Please advise. Thank You!
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We have gatease and the screen box is black instead of blue. How do I get i back to blue?
Can anyone help? Thanks
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Unit (not tenant) photos
Hi all, Hoping to find out if there is a way to have photos (of the condition of empty unit) saved to the specific unit in sitelink? I know how to do it with a tenant - just need to know if this is something that we can do- if so..how? Thank you
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How come Certified Letter fee doesn't get added when you process it?
I have to go into each account and add the fee, it no longer automatically adds it in when it pops up to send them. Is there a way to make it do that? Thank You :)
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Incorrect address showing on tenant lease?
Multiple locations in Tennessee. Sitelink is showing the correct unit number, but it's using the Lebanon, TN location address on the lease for a Carthage, TN unit. Tenant is technically correct on not signing yet, but will Sitelink reimburse us for the pro-rate? Tenant was supposed to be able to move in on November 2nd and…
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does anyonhave issues processing a Master Card debit? Visa Debit works no problem.
WE We can process VISA Debit with no issue However, Master Card Debit never processes. Any thoughts or work arounds?
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Credit Card Report Issues
Every day when we get onto Sitelink, we have to pull up a credit card payment report for the purpose of checking to see if anyone has made a credit card payment after hours from the day before. For the last 2 days our credit card report does not want to load. It takes several times and too much time to finally get it. It's…
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Balance Report without ACH payments
How do I get a report of tenant unpaid charges/balance report without tenants that pay by ACH?
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Is it possible to add a temporary charge until rent backlog is paid?
I have an elderly tenant who has gotten behind on their rent. To avoid them having to pay the entire amount at once we would like to add an agreed amount to their monthly autopay amount until the overdue rent is paid off. When I try to put them back on autopay with a new card it wants to charge the full amount. Is there a…
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CA Auctions
When units go to auction and the bidders decide that they no longer want to come pick up the unit for whatever reason. My understanding is that we have to run another ad in the newspaper and set a new auction date. Can we still charge the tenant the rent money for the new month coming up?
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Strangest Item Found in Unit Up for Auction?
After weeks of calling and emailing the customer to catch up on her rent and failing to receive any response, we processed her unit for auction. We were shocked to find that the only item she kept in her unit was a trophy for second place in a line-dancing competition :D What is the strangest item you ever found in a unit…
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Rate Increases on tenants with permanent discounts
How do you explain a rate increase to your tenant that has a permanent discount, because SL drops the discount and rounds up the rate. I have been telling them that the new rate is a percentage of what they had been paying, so they are still getting the discount because of this. However, as the years go by and rate…
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Reporting vacant units
Hi! We use the human method of reporting vacant units, which means we have to rely on the knowledge and memory of staff to do lock checks and come back and report the units that were found vacant. This has proven to be extremely difficult with trainees. They don't report the correct unit, and then office staff moves out…
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Reservation notifications
I was told SiteLink (Storable) cannot add multiple phone numbers for reservation notifications. Has to be one number and one email address. Is there no means to be able to get text notifications either? Our company has one office phone and the owner and two employees. We aren't open on weekends, except when reservations…
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Storable Website Rentals -Phone Number-Sitelink User
When renting online the PHONE number area, why does this number only filter to the Primary and not to the Mobile? It seems in today's world most people would have a mobile over a primary number. I would like to see the either the Mobile only filled in verses the Primary only filled in or have them both filled in. We will…
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New Move-In Update
Anyone else having issues with customers trying to move in after the update?
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Sitelink email defaults
Is there a way to turn off Sitelink sending a copy of EVERYTHING I send to tenants, to my property Gmail account? We don't really need a copy of every invoice/receipt or marketing communication sent to almost 300 units. I see in eSign setup that I can request a BCC be sent, but nothing in email setup to select or eliminate…
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Discount Plan (special) pushed to website??
I added a discount plan for 3 mos at 50% paid in full in sitelink as I usually do about 1 hour ago....Our storable website is not showing the discount yet. How long does it take to show up on the website?
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Is there an upgrade to the Sitelink Web Edition - Standard? And if so, how can it be obtained?
We are currently trying to link our current Sitelink Web Edition - Standard, to our accounting software, Xero through Excel. I was told this cannot be done as Xero is not on the existing platform. Our next step is to seek an upgrade of the current software in order to facilitate Xero. I will appreciate any help on this.
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We never used ACH through Sitelink. Why is it showing up in reminders today?
Showing up in reminders today for 1st time in all our properties. Is this part of the update they did? How do we get that turned off?
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How to reserve a unit on sitelink
Hello,
What are the instructions as to how to reserve a unit on sitelink?
Thank you.
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e-Contracts not opening?
Every time I would like to open a tenants e-contract the document does not open and gives us an error message that says it is due to it not being a supported document or it has been damage. Any help would be appreciated.
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Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.