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Letter of eviction ( California)
Does anyone have a sample of a letter of eviction? Ours seems to have fallen off our system. We were not with sitelink before the change happened a few months ago. Thank you.
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Non-Refundable reservation fee stays as a credit after expired and/or canceled
We have a $20 non-refundable reservation fee, good for two weeks, that applies to the rent when they move-in, I have noticed my no-shows, expired etc., sometimes they eventually come rent from us and still have that credit sitting there. Why doesn't it go away with the expiration or cancellation?
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Can´t move out a tenant. Move out error
A colleague of mine can´t do move outs from it´s computer. last time it happen it was from data format on computer but I d ´ont remember how to fix it. Can anyone help me on it? Thank you.
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Does anyone know what the different results in the iPayBy column of the Receipts table represent?
I am trying to create a table in SiteLink with all the payment details since the inception of my unit. Not only when they where paid, but also how and if they got declined. Does anyone know if the iPayBy column helps me achieve this goal? What do the different values it outputs represent?
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An adjustment needs to be made on our pre-lien/lien letters
Hi, When we have a pre-lien or lien letter that we need to print out (in this case for a tenant with 2 units) the letter only prints one unit # at the top but gives the total $ in the body is for the total of both units. We need to fix it so it shows BOTH unit #'s at the top and perhaps the breakdown for each unit in the…
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Are you using cloud gate software?
I am interested in learning more about gate software using cloud. If you are using, what company do you use, how many sites and how long and pros and cons please!
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How to Import SiteLink Data to QuickBooks Online
Does anyone have experience importing the daily deposits from SiteLink into Quickbooks online? We recently transferred to no longer using the desktop version of Quickbooks, and it seems like there should be a way to import all of the data directly, but I'm not having much luck.
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undo a Move In
Someone has been moved in by accident. can it be undone.
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Online payments still not functioning correctly
Hello, We are still having tenants complain they are unable to make their rent payments online. This has been happening too long now. Who do I take this to, to make it so our tenants can pay us? Thank you
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Insufficient funds?
Have had a couple of tenants tell me that they've had money on cards, yet when we've run those cards, its popped up as having insufficient funds. Has anyone else had issues like this so far this month?
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Logout Issues Tenant Portal
My website is through storable. I have had 2 tenants contact me saying that they are unable to log out of their online accounts after they make their payments. One of the tenants said that when she went to log in this month to make her payment it was showing she was already logged in and she didn't have to put her password…
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When several units are rented same day by same person
When a new tenant is moving into several units is there a way to do the move in for the combined units or does it have to be individually? Same size units and same price...
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Gate lock out
Our gate hours are set for all tenants, 6:00am-10:00pm, seven days a week. Tenants are locked out on the 11th, but our gate doesn't automatically do it. I have to. Also, if a tenant is locked out and follows someone in, the gate will still let them out when they put in their code at the keypad. I have done all this: On the…
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Tenant never moved in
I have a tenant that paid her first month's rent but never moved in or put a lock on unit. She is now two months past due. I have called several times, left voice mails and still no response. Alternate contact has a phone that has been disconnected. Can I move her out? The unit is completely empty.
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a new tenant is unable to sign up for online to pay rent
Hi, Have had a tenant (new to online payments) call to say he tried to pay online and it won't take his information. He said it doesn't ask him if he is a new registrant. Why, I wonder. Had one happen last week also. Thank you.
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Auto bill for Credit Card
How do i default E-Mail receipt to Yes in Auto Bill for Credit cards.
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how to transfer funds to another occupied unit?
Tenant has 2 units, both are paid up a month in advance, he has vacated 1 unit and wants to apply the remaining funds to his other unit?
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What to do when rodents are inside your building
This year we had the worst rodent issue ever. They were everywhere. Initially complained came from drive up units and now we are finding they got in to our inside units too. Our pest control has used every possible poison to keep them away. We spray bleach in front of the doors and have bait stations both outside and…
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Prorated Refunds - Move Outs
If a customer moves out before the end of the month, does the system automatically generate a prorated refund for the remainder of the month? How does anyone else handle these situations? Thanks for your input and Happy Holidays!
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Can someone pleeease do something about the form and map editor?
This feels like a broken record, and maybe I should just be asking about information to become a feedback partner so I could at least have a reason to demand meticulous attention paid to the nuances of the software, but: Please, can someone ask someone to ask someone on the development team to USE the software?…
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New Window in MyHub when doing Reservations
It used to be when I was calling my New Reservations in MyHub that when I was done making notes and setting dates/discounts after I hit Submit I would end up back to my list with the last name still in the Search bar and the results still listed below. This was perfect because I could see the duplicates and any other units…
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Try out our Self-Storage Space Calculator!
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Using SMS to Communicate Gate Hours
Hi Folks, Our gate hours are from 6A-9PM and we are using PTI Storelogix + Sitelink. For tenants who are "on-site" say after 8:30pm and for those who additionally enter the site, we would like the automation of having their mobile number in the database be pinged as a friendly reminder that our facility will be closing in…
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California Governor Gavin Newsom has signed SB 709. It’ll take effect on Jan. 1.
SITELINK: Do you have any suggestions and/or new guidelines on how to add promotions and/or discounts automatically unto our rental agreement? perhaps with inserting keywords on the mandated added text?
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I have tried everything, and sitelink will not do an invoice for a tenant
I have manually created an invoice, but it won't print it. It causes sitelink to freeze, and I have to end the task. I have it set up to send an invoice, because I sent her one in November for December rent. After manually creating one, to show December (which is past due) and adding January it just shows invoice for each…
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Gamers?
Just curious if any of you other storage pro's out here were gamers? I know I typically get off work and in my downtime end up playing on the PC *black ops 4 lately* but was curious if we had any others out there who enjoyed some digital slaughter after a long day or dealing with the usual storage headaches...
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Alternate Letters Not Printing
Hey all, We're having a major issue at all of our properties with alternate letters not printing for lien notices. It's causing our auction units to get pushed because letters aren't getting sent. I've talked to SiteLink, and everything looked fine on their end. They said it must be something our IT department is blocking.…
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When will hollywood and games appreciate self storage?
Not really sure what section this would go in since there isn't a basic general discussion area. My wife loves zombie type movies, I play a lot of games with similar stories where you have to "loot" your area to find items to survive such as The Walking Dead. Why is it you never see anyone rummaging through a storage…
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Tax
Hello, A storage tenant has requested that we complete and return a W-9. This is a standard storage rental relationship (the tenant pays us rent; no services are provided by us). Has anyone encountered this before? Thank you,
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The Benefits of Outsourcing Self-Storage Management
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