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New Sitelink Look
Does anyone like the new look of Sitelink? I think it looks and feel like the old Beta ran computers back in the early 90s.
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Sitelink Web Edition Online Move In email issues
Anyone using Sitelink Web edition with OMI? I really want to start offering OMI, however I've hit a road block with their system and the correspondences that it auto generates. 1. I can't edit or turn off any of the OMI emails that the tenant receives when making an online move in. Have you found a work-around for this? 2.…
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What do I do if I have a unit that is unfit (due to feces) to auction, but the tenant won't pay?
I have a tenant who tried to live in her unit with a cat. She told several people that she used it as a latrine and so did the cat. She wants me to open it again so she can get her "personal items" out but I am worried that she will not leave. The eviction process takes up to 6 months in this state. Any suggestions? She…
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Bathroom Etiquette and how to enforce it
We have a customer who made quite the disgusting mess in the customer bathroom last week, and we realize IT Happens! We have now noted that he did it again this morning and we recalled that he must have been the one that did it a few weeks ago. He is a grouchy guy that I don't spend too much time talking to, but…
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what is going on with support these days?
I submitted this on 04/18, I knew it was a weekend so I knew I would have to wait until Monday for help: Hello,
I am having trouble with credits and discounts at move-in and during transfers.
At Move-in, we offer 2nd month free as well as Sr or Military discount, for
some reason I am not allowed to manually enter the…
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How do I check my 10 x 15 units to see if all info is the same
Hello, We have 10 x 15 units that are appearing on our website in 2 different listed areas rather than just 1. How do we get them all combined together as there is no differences? Thank you. Appreciate your help with this. D. Perry
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Ledger rate history
Why do some say changed by sitelink and other from the employee
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Tenant's Own Insurance Update
Can anyone tell me if there is an easier way to update a tenant's insurance. The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the…
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Catching Thieves and Overnight "Guests"..
So obviously there is an issue with people sleeping in the units/facility at night (or during the day) and theft as well. I think it would be good to share some experiences so that we know some of the "signs" to look for out there. Here are a couple of my recent experiences: 1) On a walk through, a unit was found with a…
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abandoned unit
Good morning, We are in California. We have a tenant who has not paid rent since last November and has not responded to any of our calls or emails/mail, lien notification, etc. other to say she can't afford to pay. Is there a way to do something about this other than go to auction? Can we consider her lease terminated or…
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Flagged the wrong charge as NSF. What now?
Pretty much the title. One of our facilities received a charge back and the manager flagged the wrong charge. We sent a support ticket in yesterday because we didn't see how to fix this, and we haven't heard from anyone yet. Hoping that the close day doesn't hinder any possible fix that Storable could have done, especially…
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Storable Cloud
Is there a way to download all the files in our cloud in 1 bulk file? I don't want to have to go into 427 individual accounts to download leases or ID's.
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Tenants who always pay after Lien Process is started... charge a Fee??
I have a Tenant that always pays right after we spend the money and time to process the Lien Letter. He never responds to my emails, letters, texts, or calls until then. The owner never put in place to charge fees for certified lien letters. Is this something that you do? If so how would this be set up? We are losing money…
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Demo~Site specific
I have found in the demo that you can set it up with your forms and your guidelines, but it resets if you log out, someone told me if I paid for it, there would be a way to keep it set up specifically for my site for training purposes. Is that true? And how?
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how to void a walk in merchandise receipt
need to void a walk in merchandise receipt - does not show under adjustments because only customers receipt show - is there another category to look under thanks
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DaVinci Lock Users
Has anyone found a work around to still use the Davinci Locks and not have to pay their high fees that they just implemented this year. I've seen some FB posts where e people are managing their own locks now or the software they are using has an integration for locks. It would be really nice if @Sitelink would come up with…
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American Express payment error
I just had an odd thing; I've taken American Express cards for payments before, not very often and not for a long time. Payment today would not go through on a new rental, came back with "incorrect CVV". Card number was correct, expiration date was valid, CVV was the correct number on the card. Has anything through…
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California Auction House Companies on Central Coast
Hello to California Central Coast Self Storage Facilities,
We are seeking the names of some auction houses. We are not interested in online auctions at this time. Whom do you suggest?
Thank you.
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Apple Pay & Sitelink
Good afternoon, We are a UK sitelink user and have been for many years, we process the majority of our payments using the sitelink payments processor with First Data as merchant provider. We manually enter credit card details if people want to pay on card instore, however we have more & more people that are asking to use…
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How many of you do ACH payments?
Have had a few tenants wonder if you were set up to do ACH withdrawals for monthly storage rent. Are any of you doing it, and are there any issues with it?
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Sparefoot and Sitelink reports
Is there a way to generate a report of sparefoot move ins in sitelink? Sparefoot automatically is entered in the note area under the tenants profile, I am hoping there is a way to pull all those. OR is there another way?
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How to reverse a check payment after daily close
I read the post that says to do it as a NSF. But by doing it that way, it flags the tenant as having NSF, which he doesn't. Is there any other way to do this? The check was dated for the 1st and we didn't catch it and the bank gave it back. Thank you.
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Shortcuts
Quite some time ago someone put out a list of shortcuts like SHIFT+CTRL Z, does anyone know where that list is? I thought it was in the forum but I searched by the keyword shortcuts and didn't find it. Maybe I saw it somewhere else. Edit* I found it under 'SiteLink short cut codes', two words for shortcut is what tripped…
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Is there a new way to complete a 6 month or 1 year payment?
Hello! Last week, on Saturday, a tenant called to say she wanted to pay a years worth of rent. However, when I tried processing it, it would not let me do that, plus, it told me I needed more money which I know for a fact, was incorrect. This is not the first time a tenant wants to pay in advance- yes, it's been a long…
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Gate entry code
Best way to handle Duplicate gate codes other than Call tenant & Assign a New code... Thank you in advance!
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Letter of eviction ( California)
Does anyone have a sample of a letter of eviction? Ours seems to have fallen off our system. We were not with sitelink before the change happened a few months ago. Thank you.
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Non-Refundable reservation fee stays as a credit after expired and/or canceled
We have a $20 non-refundable reservation fee, good for two weeks, that applies to the rent when they move-in, I have noticed my no-shows, expired etc., sometimes they eventually come rent from us and still have that credit sitting there. Why doesn't it go away with the expiration or cancellation?
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Can´t move out a tenant. Move out error
A colleague of mine can´t do move outs from it´s computer. last time it happen it was from data format on computer but I d ´ont remember how to fix it. Can anyone help me on it? Thank you.
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Does anyone know what the different results in the iPayBy column of the Receipts table represent?
I am trying to create a table in SiteLink with all the payment details since the inception of my unit. Not only when they where paid, but also how and if they got declined. Does anyone know if the iPayBy column helps me achieve this goal? What do the different values it outputs represent?
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An adjustment needs to be made on our pre-lien/lien letters
Hi, When we have a pre-lien or lien letter that we need to print out (in this case for a tenant with 2 units) the letter only prints one unit # at the top but gives the total $ in the body is for the total of both units. We need to fix it so it shows BOTH unit #'s at the top and perhaps the breakdown for each unit in the…