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Answers to common how-to questions about SiteLink.

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A company is leasing a unit but the representative has signed the lease. the rep is no longer with the company but is still listed on our lease, who legally has this unit and lease? What information can be given to the company?

Hi! I exported a report last month, and can't remember which one it was. I was attempting to track CPC and Eric at Support and he directed me to download this report to see it. But I cannot for the life of me find the report. It is not called Inquiry Tracking, obviously LOL. If anyone could help, I'd really appreciate it.…

For those of you that sell merchandise and accept cash - How are you handing the penny being fazed out? I adjusted all my pricing to include sales tax and have it calculated to come out to an even number. Wasn't sure if there were any other options.

Was wondering if anyone has any input into adding the price of basic TPP/Ins directly into their standard rates. We are getting pushback from customers about the added fee in TPP/Ins. We have been doing storage for 25 plus years and are seeing it more and more. And now that everyone wants auto enroll on, we are thinking of…

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I have 2 leases stuck in the "Waiting for Signature", while the bulletin shows the document as completed. Both the tenant and manager have signed the document and clicked submit. Support just told me to void the lease and have the tenant sign a new one... that also gets stuck in the waiting for manager signature. When I…

Ha anyone switched from Sitelink Web Edition to the new Storable Easy? It starting to seem like Storable is pushing new users to Easy rather than web edition (including various strange pop-ups for existing users of Web Edition) so I'm looking for reactions, comments, suggestions etc. of other people's experiences. Weve…

I just noticed in the Lead to Lease (Sitelink Web) in the "Show" section the "Follow Up Today is blocking a couple of my options; Active, Cancelled. (See below) It wasn't blocking it yesterday

Why are there so many steps to sign into SiteLink with a browser or phone? On the first page you have to enter the Corp Code, Location Code, and then Username. It then goes to the next screen where you have to enter your username again and hit next (the keep me signed in box never works). The last screen finally asks for…

i am not a fan of the new look, it is like the old macintosh computer with the boxy look. Please can we leave good things the way they are. i am now getting an error message when i try to run my credit card batch. this is frustrating,time consuming,and disturbing.

As of today, I have been getting messages on certain accounts when I open them and the card is expired or about to expire, so that's new, but this was in notes on an account of a person who just allows us to keep a card on file for when he calls to make the payment. How can this happen? It doesn't show that he went on the…

This is a term i heard on a zoom video with other storage facilities. I came in at the very end so I don't know what that referred to. What is 'safe hug'?

Today we experienced a strange situation when emailing. It happened with an Invoice and a Preliminary Notice of Lien. Since we have it set to where we are are sent carbon copies (CC) whenever we send out emails to our tenants, we can verify what was actually sent Today, when going into our email, (Microsoft outlook) we…

Hi All, Is there a report I can run on sitelink that will show me how many people have done a future move in from a start and end date? We just allowed the capability online and want to see how many people are doing it. Thanks in advance!

Hello! Is there a way to change the order in which these forms print? It doesn't appear to be alphabetical, so changing the name of the form won't help. Would be nice if they printed in the order we are required to file them, for training purposes and our company policy. Yes, we are still old school and still printing…

For the life of me I cannot find how to change the name of a form. Thanks

Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…

This is a first for me. I have a friend that works at a different storage facility. They recently had an online auction from a problem tenant who stages units and then doesn't pay the rent so the unit goes to auction. This is the second time he has tried pulling this with this storage facility just at a different location.…

True instrument audit ready if not..who can point out the errors or omissions = True Product This is a question as to why this copy should be considered either a true rendering of an official instrument, produced with the strictly required fields necessary to qualify as a true copy, or a manipulated item. Identify the…

Hi! Does anyone know where I can access a report that tells me how many customers took advantage of our promotions this month? Not discounts, promotions. I cannot find a report for this. Please see the screenshot I included for reference. Thank you. 

Since the lastest update using sitelink Web Edition: The reminders box has your task listed to be done. It used to be that if you seleted scheduled move out it would bring up the listed move-out notices to be sent in the right task tab already. Now when you click on a reminder in the box for it no matter which reminder it…

Hi! I am considering adding HubSpot to my marketing workflow, and they said that they already integrate with Sitelink so I was wondering if anyone is currently using HubSpot or has used HubSpot as part of their marketing workflow. Thank you!

Does anyone like the new look of Sitelink? I think it looks and feel like the old Beta ran computers back in the early 90s.

Anyone using Sitelink Web edition with OMI? I really want to start offering OMI, however I've hit a road block with their system and the correspondences that it auto generates. 1. I can't edit or turn off any of the OMI emails that the tenant receives when making an online move in. Have you found a work-around for this? 2.…

If you’re trying to get a clearer read on where the self-storage industry is heading right now, the Q1 2026 Self-Storage Industry Pulse Report is worth a look.It breaks down the latest trends shaping the market — including occupancy shifts, rental rate pressure, regional performance, and why rising length of stay could be…

I have a tenant who tried to live in her unit with a cat. She told several people that she used it as a latrine and so did the cat. She wants me to open it again so she can get her "personal items" out but I am worried that she will not leave. The eviction process takes up to 6 months in this state. Any suggestions? She…

We have a customer who made quite the disgusting mess in the customer bathroom last week, and we realize IT Happens! We have now noted that he did it again this morning and we recalled that he must have been the one that did it a few weeks ago. He is a grouchy guy that I don't spend too much time talking to, but…

I submitted this on 04/18, I knew it was a weekend so I knew I would have to wait until Monday for help: Hello, I am having trouble with credits and discounts at move-in and during transfers. At Move-in, we offer 2nd month free as well as Sr or Military discount, for some reason I am not allowed to manually enter the…

Hello, We have 10 x 15 units that are appearing on our website in 2 different listed areas rather than just 1. How do we get them all combined together as there is no differences? Thank you. Appreciate your help with this. D. Perry

Why do some say changed by sitelink and other from the employee