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Add Apple Pay and Google Wallet to the website
Hi @storable_support. Can you work on adding Pay and Wallet access to the website for online rentals and payments. Since many people have their cards saved in their phones, this time saving step would surely help.
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Setting up multiple locations for online rentals on one website, any suggestions?
I have three locations, but one website. I assume this is a very common situation, but want to add online rentals for all of my locations so they can be booked online via E-sign/sitelink. What's the easiest and most straight forward way so my tenants don't get confused about where they're booking the unit? thanks
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Rent Cafe
Has anyone had experience with RentCafe? They are advertising our facility without any contact or information from us and some of the info. is inaccurate.
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What card reader device do you use at your storage offices?
Our offices are looking to switch to something new. We are looking for a card reader that integrates well with SiteLink that has a swipe, chip and tap feature as well as an apple/android pay function. What is everyone using currently?
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Map disrupting "refresh data"
Does this happen to anyone else? I have two desks running SiteLink Web Edition, if one of us has the map open, and minimized, it prevents the other from moving forward with a move-in. Only we don't realize it's open so we struggle trying to save the information and anxiety ensues. Just wondering if there is a setting that…
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Site Link Training
Where can I find online training for a new employee? I'm relatively new to using SiteLink myself and I'd like to have some tools to utilize when my new hire starts. Thank you in advance!
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How to retrieve insurance exclusion information
I've been working with Storedge API, i can see from the admin UI, we have the option to exclude insurance coverage for a specific unit type, but i couldn't find a way to retrieve this information from the API, any help would be appreciated !
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credits
a credit has been issued in error, can it be reversed?
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Send Invoice on Previously Paid Charges
Somehow I missed processing invoices for the month of May, and a tenant has requested an invoice for that months charges. They have already paid rent for May, so I am unable to manually create a new one. I am assuming this is because the invoice was not processed before the payment was made. Is there any way to retrieve…
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Locks
I need to reorder locks. We usually get them from Move-N-Store. But the shipping cost has gone up. I can order from Chateau and get free shipping. Are their locks good? They also sell locks that come with a lock out key. We currently use red locks with master key to lock out past due, plus lock the out at the gate. Thanks
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Credits issued
In the credits section of reports: What does "Rent non-move in ,non-move out" mean???
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How do I change the payment from an Bank transfer to a ATM payment?
When inserting a payment instead of chossing ATM, by mistake, I choose Bank transfer. After the daily close, can I just change the payment method? Thank you!
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Anyone have trouble getting Sitelink to process and resend unpaid invoices?
Sitelink keeps saying Status: "failed" when I resend unpaid invoices or try to manually create and send an unpaid invoice. Anyone know why?
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Kiosk Payment History
Is there any report that shows how many payments have been made using our kiosk? Typically, I go to lead funnel and it allows me to see how many units have been rented from it - I am curious if there is anything that gives a count of how many people are just paying their bill. Any help is appreciated.
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Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
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Any tips for getting a response from Billing or sales?
We have been trying for over a month to add a new satellite location, I can't get sales or billing to call us back or respond to emails. Anyone have a tip on how to get a response. If you call tech support the just say they will send them a message.
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No initials in Reminders
I see previous notes that were left on Reminders. A few of them have no initials. How was that done?
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Esign Leases Broken
Is Esign broken for anyone else? Whenever I try and go to Waiting for Signature or Out for Signature, I'm greeted with a window that says Service Unavailable, error 503. I was forced to change my password this morning and not sure if that is related or not. @storable_support
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Does SiteLink integrate with WordPress?
we have a website built with wordpress and wanted to see if SiteLink integrates with it
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2 monthly invoices being sent out
I have noticed that Sitelink is now sending out 2 invoice batches about 5 mins apart ... to the whole tenant list - HELP how do I stop this. We have changed nothing in settings. They get one that is showing from SiteLinkmyHub and then the other shows from our company email. Any ideas how to correct this? Thank you
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How to delete invoice
Hi I made a error while creating the invoice, may I know how to delete the invoice
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ACH payments
https://www.yardi.com/news/press-releases/yardi-announces-the-elimination-of-ach-rent-payment-fees/?utm_campaign=BreezeSSNetNewCampaign&utm_medium=email&utm_content=304206997&utm_source=www.yardibreeze.com_hs_automation&__hstc=186246006.e1ed615c9cc58ad95e13d0ae6ef0a55a.1714396341494.1714396341494.1716556813524.2&__hssc=1862…
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locks
How do I add merchandise to my list? I ordered new locks, and they are not the same as in the computer.
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Payments not processing correctly
We have been having a lot of payment processing issues with Sitelink lately at my facility. We have had some ACH accounts declined, support says that the last payment didn't go through that the account came back as not existing. These payments did go through on our end and confirmed that the money hit the bank account.…
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Run payments from reminder screen.
Do I still have the option to run my credit card auto pays from a prompt in the reminder section rather than have the system automatically run it at night?
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Why is Sitelink adding an unauthorized lien charge to a tenants account?
We had an incident where Sitelink added an unauthorized lien fee to a tenants account the other day (we had already done that the day before). We credited the account, but we don't have any idea how or why this happened. Has anyone else encountered anything like this? Thank you.
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Solar on the roof of my storage unit = Raid by police ;-0
That's not where it all started, but it definitely happened. So going back several years, I owned a small business in Virginia Beach, Va that sold, sharpened, engraved and designed knives, yes, knives. The name of the business was Fishbone Knives and later added laser engraving to add on Laser Pros Engraving service. In…
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tenant has two units need to move out of one
I have a tenant that has two units, they're both in her name. One is hers the other is her sons. Hers is paid for with credit card, his is paid with a check. I need to move the son out and move back in under his name and info. But I don't want to issue a refund and apply to her account. both units are current on rent. How…
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Apple Pay and Google Wallet
Can you add these to the website to speed up online rentals and payments for tenants.
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Auction rules and guidelines
Why is no one taking responsibility for making sure these auction winners follow the rules and return paperwork and pictures. I am finding it VERY disturbing that NONE OF THESE so called humans turn in the pictures they find and the paperwork when it clearly states in the law that they are required too. The excuse or…