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Statements
i have found that sounds email providers don't like our statements from Sitelink due to no content in the body of the message only an attachment of the statement. I can see how to edit most emails out of sitelink i can't find the statement. Help.
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No phone support???
I need to remove an employee from SiteLink because they are no longer with the company. I cannot get a hold of anyone for support. I get to the hold music. Then after that it rings once and then silent. What is going on?
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Any one out there with a solution to the on going credit card processing fails?
I just hung up with level 2 - spoke with Luke. I have never known anyone to respond so apathetically to an issue. We have several customers who's cc payments are being declined for "Generic Declines". Yesterday's excuse from Sitelink was the customer needed to remove and re-enter their info in order for the payment to…
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How do we change a unit
How do we change a unit showing as available to a different category?
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If the tenants employer wants to be named on contact
Good afternoon,
We have a tenant whose employer (from Los Angeles) wants the unit changed into their name. We are several hours away from Los Angeles; the employer won't be able to come here or send anyone to sign a new rental agreement is what we are being told. We don't have a way for them to 'docu-sign'. The current…
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Are you charged more for AVS mismatch?
Are you charged more for AVS mismatch or no match?
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Why does the ACH Get Returns show 1 and I have nothing showing?
Can we remove this from our Reminders tab?
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Multiple Lease Types
Is it possible to have a lease set up for when someone rents a unit through our website and a different lease for when the tenant rents in-house? Reason I’m asking is due to the “keyword” in the lease. For example if a tenant rents in house we can pre fill some of the required text box information versus if they rent…
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Does anyone know of any Moving & Storage Training videos?
We currently operate a self storage facility and ventured into Moving and Storage. Its new, we have staff that are not trained or specialized in this area and will like to get training and certification. Can anyone assist?
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Average Length of Stay Report
Hello, Is there a report on Sitelink that shows the average length of stay tenant's are renting units for? Thank you!
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What does "ss" mean in the User Column?
In many reports, the user initials show as "ss". We do not have any employees with those initials. I'm assuming it is a system code, but can not find what it means anywhere. Does anyone have any clarification?
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Lien Seminar - Attending?
Was just curious if anyone else will be attending the lien seminar in Pleasanton tomorrow? I'll be going so was hoping to finally meet some of you who I have shared stories with :smile:
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Unit shows as reserved (done online by a customer)
How do I change a unit showing as reserved back to showing available?
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If someone wants to reserve unit but we don't have that size
If someone wants to reserve a unit but we don't have that size available, does Store Edge automatically push the request to a waitlist?
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Very slow!!
Is anyone else having issues with Sitelink being extremely slow? It's so slow that most of the time, it asks if I want to wait or close the program. It's not my internet, everything else is working fine.
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How to retrieve insurance exclusion information
I've been working with Storedge API, i can see from the admin UI, we have the option to exclude insurance coverage for a specific unit type, but i couldn't find a way to retrieve this information from the API, any help would be appreciated !
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Thank you, SiteLink
One of my biggest pet peeves with transferring people from larger units to smaller was the fact that the deposit remained at the larger unit amount. And the only way to fix that was to move the tenant out, and then move them back in to balance the books. Maybe its old news by now because I haven't done a transfer lately,…
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Who do you use for online move ins?
We’re looking to add online move ins to our portfolio. Other than the Sitelink online move-in portal which looks incredibly outdated, other third-party vendors, are you seeing success with?
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4,000 Units – Credit Card Processing STILL Broken. This Is a Joke.
We currently use SiteLink to manage nearly 4,000 units. For weeks now — and apparently months for others — credit card processing has been unreliable at best. Customers can’t consistently pay online, in person, or through autopay. A few random transactions go through, but most don’t. This isn’t a small hiccup. It’s a…
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credit card declined - never seen this reason before.
I have a tenant with two units. She has been paying the units with the same card for almost a year. Suddenly when I try to run the payment it is being declined. I even tried running the payments separately and it stills declines with this reason code: Msg: Payment failed to process: Payment could not be processed. CODE:…
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Password for Update Charges for All Tenants
What password is needed after using the short cut key to unhide the update charges for all tenants button?
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Disable Past Due Events Report
I'm looking for a report that shows which tenants have been Disabled for Past Due Events. I saw a very old, similar post that said to run the "Rent Roll" but the field I'm looking for "bDisablePDue" is not showing up . Can anyone please assist? Thank you
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Card Payment Manual removed from Customers bank 3-4 times
While manually processing card payment got warning SL has detected error. Check payment history or receipts. No evidence of payment. Now tenant is saying payment was taken out of account 3 or 4 times Emailed support and no response. Now I see a Storable Payments update for tomorrow. HMMMMM I AM NOT HAPPYTHIS IS NOT…
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I have a tenant that has two units
I have a tenant that has two units, one for herself and one for her father. When I print the receipt, it shows unit 193... The father is mad because it doesn't show the second unit, even though it does in the lower half. If I go into the payment screen next time he pays, and click on one unit and apply that payment, he…
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certified notice posting
Does anyone post rent increase notices on units
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Acquisition Cost For Storage Tenants
Hello Everyone! I was wondering what the standard acquisition cost was for a storage customer? What is your current acquisition cost? Thank you all for the feedback!~
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Military Tenants?
Has anyone found away to show that someone is in the military in Sitelink?
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Stockton, CA - Hiring - 2 Assistant - 1 Groundsworker
Currently looking to hire 2 full time assistants and 1 full time grounds worker at our 2 Stockton, Ca facilities if anyone or anyone you may know is interested shoot me a message.
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Abandonment
OK so I have a lady who has moved out and has let me know that she cant get the rest of her things and that we can do what we want with them. I do have this in writing with the date. (abandoning her things). So my question is what is my process? Can I auction? If so what are the steps in this predicament? If it is an…
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Introducing the SiteLink Approved Answer flag and badge!
Today we're excited to introduce the SiteLink Approved Answer flag... ...and badge: If you see the SiteLink Approved Answer flag on a post, that means tech support has reviewed and given the answer the thumbs up. The post will also be tagged so you can find all the approved answers in one place. The user is also awarded a…