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Moving a new tenant out same day as rented paid by credit card.
Hi, My question is this, when a unit is rented and paid for by credit card, is it possible to move them out same day and their credit card not be charged? Or does it go through, and they'd need to be refunded the money? Thanks.
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Gate Access
Looking for feedback on Sitelink Gate Access. We have used Sentinel since 1993. The keypads aren't available any longer. And the software we have is no longer supported. I understand the company has gone through many changes in the last several years. If you use something other than Sitelink or Sentinel Access I am open to…
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Lag??
Is SiteLink lagging for everyone else or just me? When I'm trying to use the desktop mode, it takes forever to load and then says not responding and asks if I want to wait or restart the program. I always have to restart. It takes me about 20 minutes just to take a payment. When I go on My Hub, no issues. Edited to add:…
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Monopoly?
Storable is monopolizing self storage.. We were 20 plus year users of sitelink. I now have to use Storable payments and they can charge me what they please.. I now can't use safelease or they have to pay a fee.. What's next? When they gonna say I can't use PTI because they own opentech? When are they going to say…
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Is there an ETA on when the font size in the lease will be fixed?
When filling in the e-sign portion of the lease where it wants the miscellaneous and others authorized the font is so small you cant even read it. I spent 1.5 hours on the phone with a Sitelink tech and we were unable to come up with a solution. One of our area managers reached out and all he was told was it was going to…
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Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..
We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message: Security Level Permissions Your current security level permissions do not allow you to access this information. Please contact your system administrator. There…
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How do you handle this situation?
A customer moved into an outdoor Rv parking space. prorate movein on the 2nd of the month with an admin fee of $25 and a refundable deposit for the gate key of $25. Five days later she texts me and said their not going to use the space. I said once you return the key I will process your move out and send the request for…
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New Lease pushed out to Existing Tenants anyone?
Any operators who have pushed out a new lease to existing
Tenants? We are planning to do so
(already have new renters using the new lease) but need to get everyone on the
new Lease. I would love to understand
pros/cons/best practices from what your experience was in doing so. Thanks,
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LogixServer is currently offline
We just recently upgraded our gate system to the PTI Cloud Controller. We have had nothing but problems with it. The gates will work one minute and not the next minute. The tenants are getting frustrated with it. We have had a tech come out and check our keypads, he says they are working fine. We have called PTI several…
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PTI keypad repair services
We are offering repair services for your PTI keypads! With 20 years of experience in installation and maintenance, we guarantee fast and reliable service. See more details on our webiste https://securityanddatasolutions.com/
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ACH Get Returns showing errors
Trying to run ACH returns and getting this message: I restarted my computer, cleared my data and cache and still getting this response anyone else? If you can't read it i had a time trying to figure out how to copy and paste a screenshot! It says I need to refresh.
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Refund Accounting
Good morning, I am try to understand how Sitelink make the accounting for the refund, went we have a prepayment from the tenant, somebody can help me with this.
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Latest issue regarding Microsoft Authentication Standards
Earlier this week, SiteLink web edition stopped working with Microsoft O365 due to the deprecation of basic authentication methods. After reaching out to the support team we were told that migration to another email service is the solution and to call Microsoft support and ask them to change it. I can tell you with 100%…
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What is the most useless item you have that you can't seem to part with?
Everyone has something at home or in storage that's just taking up space, but you're attached to it anyway for some reason. For me it's an old (broken) fish tank that housed many happy fish, and I keep thinking I'll fix it and use it again. But it's been years now...:)What about you?
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Failure - Verify if payment was processed before retrying
I just started getting this error every time I try to take a credit card payment (existing and new rental). So far the payments have not been going through. This only happens with SiteLink Web Edition and not MyHub. I've tried running Live Update but the error persists. Any thoughts on how to resolve this?
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Wants their unit weeks after the auction....
Two auction scenarios (sold 3 weeks ago & all steps followed) - what would you do? 1. In woman's name, she goes to jail so husband steps in & pays for a year. Follow auction process (I give 8 full weeks notice), sending emails, text messages to both #'s, etc. Husband calls to say he will have it paid before auction. I…
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Keypad and Gate Access
Good morning. What kind of gate system does your company use?
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Locking multiple tenants out of gate
Is there a way to lock multiple tenants from accessing the gate at once with one click, like when you overlock? I'm having to go in and manually one at a time lock them out of gate.
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RECAP: The California Self-Storage Association (CSSA) Summit
Say hi to SiteLink's Markus Hecker at the 13th Annual Self Storage Owners Summit, July 20 in scenic Newport Beach! The speaker lineup looks very exciting and includes a CEO Super Session and a Strategy and Investment Panel. *Check out the details*
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How to disable ACH or taking a check for a tenant
when a tenant has multiple nsf checks I want to be able to disable taking a check from them or them being able to do a ACH transaction on-line Is there a way?
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How to add Predefined Messages to "Send SMS Message"?
I'm at a lost on trying to create Predefined Messages.
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How to make SMS visible in forms?
I'm going to be using SelfStorageSMS. I have finished setting everything up and waiting for our number to receive carrier approval. IDs are posted in the SMS setup and verified. I'm trying to make the SMS appear in Company > Forms. It is not.
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Kathy
I am having my first auction tomorrow. What do I do if a unit does not sell?
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How can I modify one size of a group of units in a full batch?
Back in 2016 someone set my site up backwards in that they listed units by width and length backwards, i.e. 10x5, when they are actually 5x10. How can I choose all my 10x5's and change them to 5x10's? I know I will probably have to reconfigure them on my map too.
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Online payments when a tenant is past due
Is there a way to change settings in sitelink so that when a tenant is past due by 2 months they can still make a payment. My tenant wanted to pay the full balance online but it didn't let her because she was past due 2 months and was denied and it said to contact the office
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Multiple Logins
When can sitelink make it available for one login?! You would think that sitelink would have the ability to make it where you could login one time and then select your locations, as you can do from the mobile app. This new password set up is no different than when you typed in the location and password before. Time wise…
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Is there a way to EDIT proof of insurance without canceling?
Am I missing something? Tenants are updating their expired proof of insurance and the only method I am finding is to cancel proof entirely click on OK, click on the next OK, say yes to taking another payment, go back into the tenant insurance section, and create the policy number and all of the info again. Why can't I just…
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Is there an auction solution?
Florida Statutes require a 75-day auction process from providing
late notice to auctioning the unit. On
Day 38 of the process, we drill the lock and take pictures. This is our first time to see what’s in the
locker. We find everything from a full
locker to a locker with one or two items in it. Last week we found a unit…
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Proof of Insurance
We are trying to add the tenants Proof of Insurance. Once we fill everything out the info required on the right we click "Create New Proof". Select Okay. Select Okay to complete Transaction. After refreshing the application we go to check to see if the information is saved. It's still blank. How do you create a New Proof?
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New Lease Pushed Out to All Existing Tenants Anyone?
Any operators who have pushed out a new lease to existing
Tenants? We are planning to do so
(already have new renters using the new lease) but need to get everyone on the
new Lease. I would love to understand
pros/cons/best practices from what your experience was in doing so. Thanks,