-
Ledger rate history
Why do some say changed by sitelink and other from the employee
-
Refresh data during data entry. Why is it necessary. How often is it necessary.
Hi folks. New to SiteLink. I have worked with various software platforms such as SAP and Oracle, but I have never worked with a package that requires the user to refresh data in order to synchronize data, I guess, between a cloud data source and and data source on a downstream server/work station? Anyway, if someone could…
-
CA Auctions
When units go to auction and the bidders decide that they no longer want to come pick up the unit for whatever reason. My understanding is that we have to run another ad in the newspaper and set a new auction date. Can we still charge the tenant the rent money for the new month coming up?
-
Feature Request
I tried to find a category to post this under, and didn't see one for "feature requests" so I am sharing it here. I'd like to request that the move out feature be updated. There are many places in the program where we are making adjustments, and will be prompted with the question "would you like to make another…
-
Does anyone recall O'Briens Auctions? The owner was Jim O'Brien he passed away.
We are trying to locate someone from this company. They may still have some auction paperwork from 2020 we are in search of.
-
Out For Tenant's Signature
Is it just me, or can't you sort by date any more?
-
Prepay for unit in advance option?
Is there a way for a tenant to prepay for a unit when they do not need it for a couple more weeks? If so, how does it affect the unit inventory?
-
Insurance
Is it worth the hassle to offer insurance to tenants? It sounds like more trouble than it's worth, especially because it is not required in NV. What kind of feedback did you get from tenants regarding additional charges when you implemented insurance?
-
Can you raise rent above the standard rate?
Example: A move in rate is $115 and the tenant is due for a rate increase. Can I raise them to $125 while keeping my standard move in rate $115 or should I change my move in rates to match?
-
Certificate of Insurance
Where in SL can I find a proof of insurance to send to a tenant? They just pre-paid for a year of insurance coverage and I sent them a receipt for the payment, but they want a Certificate of Insurance
-
Add Apple Pay and Google Wallet to the website
Hi @storable_support. Can you work on adding Pay and Wallet access to the website for online rentals and payments. Since many people have their cards saved in their phones, this time saving step would surely help.
-
Setting up multiple locations for online rentals on one website, any suggestions?
I have three locations, but one website. I assume this is a very common situation, but want to add online rentals for all of my locations so they can be booked online via E-sign/sitelink. What's the easiest and most straight forward way so my tenants don't get confused about where they're booking the unit? thanks
-
Rent Cafe
Has anyone had experience with RentCafe? They are advertising our facility without any contact or information from us and some of the info. is inaccurate.
-
What card reader device do you use at your storage offices?
Our offices are looking to switch to something new. We are looking for a card reader that integrates well with SiteLink that has a swipe, chip and tap feature as well as an apple/android pay function. What is everyone using currently?
-
Map disrupting "refresh data"
Does this happen to anyone else? I have two desks running SiteLink Web Edition, if one of us has the map open, and minimized, it prevents the other from moving forward with a move-in. Only we don't realize it's open so we struggle trying to save the information and anxiety ensues. Just wondering if there is a setting that…
-
Site Link Training
Where can I find online training for a new employee? I'm relatively new to using SiteLink myself and I'd like to have some tools to utilize when my new hire starts. Thank you in advance!
-
How to retrieve insurance exclusion information
I've been working with Storedge API, i can see from the admin UI, we have the option to exclude insurance coverage for a specific unit type, but i couldn't find a way to retrieve this information from the API, any help would be appreciated !
-
credits
a credit has been issued in error, can it be reversed?
-
Send Invoice on Previously Paid Charges
Somehow I missed processing invoices for the month of May, and a tenant has requested an invoice for that months charges. They have already paid rent for May, so I am unable to manually create a new one. I am assuming this is because the invoice was not processed before the payment was made. Is there any way to retrieve…
-
Locks
I need to reorder locks. We usually get them from Move-N-Store. But the shipping cost has gone up. I can order from Chateau and get free shipping. Are their locks good? They also sell locks that come with a lock out key. We currently use red locks with master key to lock out past due, plus lock the out at the gate. Thanks
-
Credits issued
In the credits section of reports: What does "Rent non-move in ,non-move out" mean???
-
How do I change the payment from an Bank transfer to a ATM payment?
When inserting a payment instead of chossing ATM, by mistake, I choose Bank transfer. After the daily close, can I just change the payment method? Thank you!
-
Anyone have trouble getting Sitelink to process and resend unpaid invoices?
Sitelink keeps saying Status: "failed" when I resend unpaid invoices or try to manually create and send an unpaid invoice. Anyone know why?
-
Kiosk Payment History
Is there any report that shows how many payments have been made using our kiosk? Typically, I go to lead funnel and it allows me to see how many units have been rented from it - I am curious if there is anything that gives a count of how many people are just paying their bill. Any help is appreciated.
-
Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
-
Any tips for getting a response from Billing or sales?
We have been trying for over a month to add a new satellite location, I can't get sales or billing to call us back or respond to emails. Anyone have a tip on how to get a response. If you call tech support the just say they will send them a message.
-
No initials in Reminders
I see previous notes that were left on Reminders. A few of them have no initials. How was that done?
-
Esign Leases Broken
Is Esign broken for anyone else? Whenever I try and go to Waiting for Signature or Out for Signature, I'm greeted with a window that says Service Unavailable, error 503. I was forced to change my password this morning and not sure if that is related or not. @storable_support
-
Does SiteLink integrate with WordPress?
we have a website built with wordpress and wanted to see if SiteLink integrates with it
-
2 monthly invoices being sent out
I have noticed that Sitelink is now sending out 2 invoice batches about 5 mins apart ... to the whole tenant list - HELP how do I stop this. We have changed nothing in settings. They get one that is showing from SiteLinkmyHub and then the other shows from our company email. Any ideas how to correct this? Thank you