Software Operations

Answers to common how-to questions about SiteLink.

Learn about recent updates to SiteLink

I have found in the demo that you can set it up with your forms and your guidelines, but it resets if you log out, someone told me if I paid for it, there would be a way to keep it set up specifically for my site for training purposes. Is that true? And how? 

need to void a walk in merchandise receipt - does not show under adjustments because only customers receipt show - is there another category to look under thanks

Has anyone found a work around to still use the Davinci Locks and not have to pay their high fees that they just implemented this year. I've seen some FB posts where e people are managing their own locks now or the software they are using has an integration for locks. It would be really nice if @Sitelink would come up with…

I just had an odd thing; I've taken American Express cards for payments before, not very often and not for a long time. Payment today would not go through on a new rental, came back with "incorrect CVV". Card number was correct, expiration date was valid, CVV was the correct number on the card. Has anything through…

Hello to California Central Coast Self Storage Facilities, We are seeking the names of some auction houses. We are not interested in online auctions at this time. Whom do you suggest? Thank you.

Good afternoon, We are a UK sitelink user and have been for many years, we process the majority of our payments using the sitelink payments processor with First Data as merchant provider. We manually enter credit card details if people want to pay on card instore, however we have more & more people that are asking to use…

Have had a few tenants wonder if you were set up to do ACH withdrawals for monthly storage rent. Are any of you doing it, and are there any issues with it?

Is there a way to generate a report of sparefoot move ins in sitelink? Sparefoot automatically is entered in the note area under the tenants profile, I am hoping there is a way to pull all those. OR is there another way? 

I read the post that says to do it as a NSF. But by doing it that way, it flags the tenant as having NSF, which he doesn't. Is there any other way to do this? The check was dated for the 1st and we didn't catch it and the bank gave it back. Thank you.

Quite some time ago someone put out a list of shortcuts like SHIFT+CTRL Z, does anyone know where that list is? I thought it was in the forum but I searched by the keyword shortcuts and didn't find it. Maybe I saw it somewhere else. Edit* I found it under 'SiteLink short cut codes', two words for shortcut is what tripped…

Hello! Last week, on Saturday, a tenant called to say she wanted to pay a years worth of rent. However, when I tried processing it, it would not let me do that, plus, it told me I needed more money which I know for a fact, was incorrect. This is not the first time a tenant wants to pay in advance- yes, it's been a long…

Best way to handle Duplicate gate codes other than Call tenant & Assign a New code... Thank you in advance!

Does anyone have a sample of a letter of eviction? Ours seems to have fallen off our system. We were not with sitelink before the change happened a few months ago. Thank you. 

We have a $20 non-refundable reservation fee, good for two weeks, that applies to the rent when they move-in, I have noticed my no-shows, expired etc., sometimes they eventually come rent from us and still have that credit sitting there. Why doesn't it go away with the expiration or cancellation? 

A colleague of mine can´t do move outs from it´s computer. last time it happen it was from data format on computer but I d ´ont remember how to fix it. Can anyone help me on it? Thank you. 

I am trying to create a table in SiteLink with all the payment details since the inception of my unit. Not only when they where paid, but also how and if they got declined. Does anyone know if the iPayBy column helps me achieve this goal? What do the different values it outputs represent?

Hi, When we have a pre-lien or lien letter that we need to print out (in this case for a tenant with 2 units) the letter only prints one unit # at the top but gives the total $ in the body is for the total of both units. We need to fix it so it shows BOTH unit #'s at the top and perhaps the breakdown for each unit in the…

I am interested in learning more about gate software using cloud. If you are using, what company do you use, how many sites and how long and pros and cons please! 

Does anyone have experience importing the daily deposits from SiteLink into Quickbooks online? We recently transferred to no longer using the desktop version of Quickbooks, and it seems like there should be a way to import all of the data directly, but I'm not having much luck.

Someone has been moved in by accident. can it be undone. 

Hello, We are still having tenants complain they are unable to make their rent payments online. This has been happening too long now. Who do I take this to, to make it so our tenants can pay us? Thank you 

Have had a couple of tenants tell me that they've had money on cards, yet when we've run those cards, its popped up as having insufficient funds. Has anyone else had issues like this so far this month?

My website is through storable. I have had 2 tenants contact me saying that they are unable to log out of their online accounts after they make their payments. One of the tenants said that when she went to log in this month to make her payment it was showing she was already logged in and she didn't have to put her password…

When a new tenant is moving into several units is there a way to do the move in for the combined units or does it have to be individually? Same size units and same price...

Our gate hours are set for all tenants, 6:00am-10:00pm, seven days a week. Tenants are locked out on the 11th, but our gate doesn't automatically do it. I have to. Also, if a tenant is locked out and follows someone in, the gate will still let them out when they put in their code at the keypad. I have done all this: On the…

I have a tenant that paid her first month's rent but never moved in or put a lock on unit. She is now two months past due. I have called several times, left voice mails and still no response. Alternate contact has a phone that has been disconnected. Can I move her out? The unit is completely empty.

Hi, Have had a tenant (new to online payments) call to say he tried to pay online and it won't take his information. He said it doesn't ask him if he is a new registrant. Why, I wonder. Had one happen last week also. Thank you.

How do i default E-Mail receipt to Yes in Auto Bill for Credit cards. 

Tenant has 2 units, both are paid up a month in advance, he has vacated 1 unit and wants to apply the remaining funds to his other unit?

This year we had the worst rodent issue ever. They were everywhere. Initially complained came from drive up units and now we are finding they got in to our inside units too. Our pest control has used every possible poison to keep them away. We spray bleach in front of the doors and have bait stations both outside and…