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Online payments with multiple units
I have several tenants with multiple units. It seems that whenever they make an online payment, all the money goes to one unit. Is there a button on the website that allows them to pay all units at once and disperse the funds accordingly? Or should they make an individual payment to each unit? I have looked for this on the…
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Find the Management Company That's Right for Your Business
Regional and local management companies can be expected to be more effective than services offered by the REITs. Because every property has a unique market, demographic and personality, local and/or regional management companies are more likely to increase your probability of success. Equipped with an important local…
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Apple Pay and Google Wallet
Can you add these to the website to speed up online rentals and payments for tenants.
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Charity Storage?
Is Charity Storage still operating? The phone number on there website says not in service and despite attempts they haven't returned any e-mails.
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My Hub - SMS Question
Am I just missing it or are you not able to send SMS through My Hub? The only place that I see that you can seen a SMS is in Calls Past Due when you click on a tenant.
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Lock cutting
Question for the masses here, how many of you charge for a lock cut and have your tenants attempted to do it themselves ? Were any of your tenants successful at cutting their own, or do you even allow them to do their own?
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Disabling Pre Paying
Good morning, Is there a way to disable pre paying so they are still able to pay online? :#
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How can we change a payment paid through date in sitelink?
We are needing to change a tenants paid through date. How can we do that? Thank you.
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How do I move from Schedule Auction to Auction?
We have two tenants who have been thru the Schedule Auction process. We set the date, sent them the notice, and now we are ready to clear out their units. They are listed in the "Reverse: Schedule Auction" task. The auction date we set under Schedule Auction has come and gone, but it did not generate an "Auction" task in…
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Unable to connect to Web edition?
Is anyone else having issues logging into Sitelink Web? It's giving me an error message saying unable to connect to internet. We have internet working on our end. @storable_support
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Death of a tenant. What exactly does Calif. law state that a storage facility need from executor.
What exactly by California law does a storage facility need in order for an executor to access a deceased tenants unit? The death certificate and what else? We have an executer (or claims to be the executor with a copy of a will) wanting to access the unit. We have told her that her lawyer needs a signed court order…
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Batchable Edits
Would it be possible to add Insurance to the batchable edit fees? Where we could sort by those who carry the facility insurance and by paid through date? Then we could update so much easier! Maybe make this the next update to the fabulous sitelink?
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Scanned drivers license
Scanned a drivers license to account yesterday and showed in grid of pictures in Sitelink and now gone :(
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Hello! I'm looking for someone who uses the Insomniac kiosk. I have some general questions?
I am looking for a facility that uses the Insomniac kiosk. I have some general questions and operational issues I would like to address before I pull the trigger and purchase one for one of my facilities.
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New York State Evicted Tenant will not leave
We have a tenant who was living and partying in her unit late at night inviting other people also. We found out and called the police because the neighbors down the street heard the commotion and informed us. The police told her she could not do that as did we. We then served an eviction notice. Another tenant allowed her…
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PTI STRIKES AGAIN
Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…
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Multi Unit Credit Card Feature in Tenants
I have posted before because we have trouble when tenants add units and the auto pay information doesn't automatically set up. I remember it was suggested to use Multi-Unit Credit Card in Tenants but I can't figure out how it works. Of course we don't find this out until after the tenant is late on payment. And they think…
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Windows 11
Will my sitelink still work if we do not update to Windows 11?
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Transfer security deposit to another unit
A tenant with 2 units moved out of one. I am trying to transfer the security deposit to another unit. There are 4 prompts to click on, the one I want to click on is the 4th one down that says something like apply to this unit, but it is not highlighted and will not allow me to click on it. What do I need to do to transfer…
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I took a walk in reservation, but i can not take a cash payment for it?
I am new to web edition. I had a walk in and they made a reservation for a size I do not currently have open, so he wanted to reserve one. Figured out how to make the rteservation but can not get sitelink to take a cash payment. When I set up the program cash payment was one of the options I checked, and went and double…
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Moving a new tenant out same day as rented paid by credit card.
Hi, My question is this, when a unit is rented and paid for by credit card, is it possible to move them out same day and their credit card not be charged? Or does it go through, and they'd need to be refunded the money? Thanks.
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Is it possible to put a second door number in SiteLink?
We have many units that are 25' or 30' with a door on each end. It would be helpful to both tenants and staff if we could list the second door number. Is this possible? I have tried but it does not look like Site Link allows.
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SiteLink myHub Adds Day-to-Day Tablet Functions [Press Release]
Go mobile, run your business on tablets, smartphones, PCs and Macs SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, has released a new version of SiteLink myHub, the browser-based companion to SiteLink Web Edition self-storage management software. The…
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Self Storage Legal Network
Is anyone else here apart of the Self Storage Legal Network?? I used to be able to go in and ask questions and read questions, but for the past few weeks I have been unable to find that section.
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LogixServer is currently offline
We just recently upgraded our gate system to the PTI Cloud Controller. We have had nothing but problems with it. The gates will work one minute and not the next minute. The tenants are getting frustrated with it. We have had a tech come out and check our keypads, he says they are working fine. We have called PTI several…
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Lease Documents
Is it possible to have a lease in sitelink for in-house rentals and a separate lease for when new tenant rent online? I have my website through Storable. The reason I am asking is if someone comes in the office, we can collect the information and have it via KEYWORDS added to the lease. If someone rents online then it does…
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how to undelete a receipt
how to undelete a receipt in sitelink?
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Late fee changes
Recently I had my lease updated from a $20 late fee to a $20/20% whichever is greater. I know I need to send out a copy of the new lease and give a 30 day notice to all my existing tenants. Can someone please tell me the proper steps to take in sitelink to accomplish this. My tenants on on anniversary due date. So I'm not…
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DAILY QUOTES
Stay close to anything that makes you glad you are alive.
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Reservation fee applied to Transfer
How do i apply a reservation fee to a transfer? It states owes 15.87 but there is $25 res fee