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How do you delete a scheduled auction in SiteLink?
We have a bunch of units listed under the Schedule Auction task that are obsolete. Either the tenant moved out or the auction never took place. These tenants are NOT listed under Reverse Scheduled Auction. I want to get them off my Reminders list. In other words, I want to just delete the auction event for those tenants.…
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Auctioning unit after termination
We have a tenant whose lease was terminated. The final date for vacating was 8/20/24 and despite a couple of deadline extensions the unit was abandoned and not emptied. I was informed that we could not auction and take any proceeds it has to be offered for free. Does this make any sense?
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Is there something going on with SiteLink right now? 9/3/24
All across our stores we are having document signing problems, pmt issues, slow loading times, discount months like 1&2 or 2&3 not being offered only a blank window leaving us to have to click on a different unit size and then back to the reserved unit before options populate.
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How to save and print E-Lease after new update?
Ever since the recent update, E-Lease is no longer a seamless transition between the Rental Agreement and the insurance forms. Not only does the Topaz signature pad no longer work, but if the forms aren't saved right then and there, there seems to be no way to go back and save them to a tenant's file. Am I missing…
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refund issue
Hello. Today I noticed a unit with no lock and empty. I do lock check every day. So I know this unit has been locked. Seeing it now unlocked and empty, and account current, I assumed they moved out without telling me. So I moved her out. I refunded her the $15 dollar deposit and that was that. I then get a call from her…
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Opentech kiosk not allowing move ins after hours
Has anyone experienced issues with thier opentech kiosk not allowing move ins "after hours" and makes the new tenants' move in date for the following day, which then makes thier gate code locked out until 12:01am the next day? Soooooo frustrating.....
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Expiring Credit Card Notices in Sitelink
Has anyone experienced Sitelink randomly not prompting for an expiring Credit Card on auto-billing accounts? Normally (and for 98% of the time with us) we get prompted to send an "expiring credit card" notice/letter ahead of an expiring card date. Once processed Sitelink leaves a system note on the account regarding the…
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ACH Get Returns
We no longer accept ACH payments. How do I remove the "ACH Get Returns" from the Reminders List? Thank you
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E-sign causing Opentech kiosks inoperable
Ever since the new e-sign update my 20 series (latest models) Opentech kiosk won't complete move-ins. It freezes on the e-sign screen and won't display the rental agreement for the tenant to sign so the move-in process just stops and the tenant doesn't get a receipt, gate code or unit #. Anyone else having issues with…
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E-Sign 500 Internal Server Error after 'update'
How many people are having this issue? After some update, we cannot generate a single e-sign document without an error like this. As a remote facility, this is absolutely unacceptable. Currently scrambling to see how to work around this to move in tenants like it's 1986. I cannot believe that this is a 'localized' issue.…
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Ask The Expert
Hello! Where can "Ask The Expert" recordings be found?
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Exit Survey questions
- How do you do find out who has responded to the exit survey and their comments. Currently the only way I know is to go through each tenant, and then clicking on exit survey. I'm looking for a report that I can run that will show comments. It's very time consuming to go through each one, when I can have anywhere from 50…
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Death
Hello everyone. I am new to all this. My question is, what to do, when a customer passes away. And they have nobody listed as a alternate? What is the next step? I assume there are laws I have to follow. But, where do I begin?
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StoragePug vs. Others
Due to SiteLink not offering a reasonably priced and accessible API, or any recent updates or customization options for online rentals I'm in the process of shopping for a new website provider. Any feedback on StoragePug or others that you would recommend that are reasonably priced and allow for online rentals without a…
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DAILY QUOTES
Stay close to anything that makes you glad you are alive.
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Price Changes
Rent increases are common in the storage world but I would like to know how are decreases handled? Does anyone have experience with rent prices going down and if so how do you handle? Leave alone and hope current tenants aren't paying attention? Or do we adjust our current tenant's monthly rent? And if the answer is leave…
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people on bikes
Can you tell people you won't rent to people on bikes when they show up to rent a unit?
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Summer Release Webinar on August 21, 2024 question
I got the message to register for the event but they did not include a link and I can't find it on their website. I really want to watch this.
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Credit charges posting under the wrong column issue?
Has anyone has had an issue where credit card charges posted to
accounts showed up under the Ledger column for Charge, but the charges were
included in the Receipt column under Checks. All of the individual payments were credit cards and show they were posted as credit cards. None of our other daily reports have had an…
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Office Decor
To lighten up the mood in the office a bit, I made these signs to hang. Many customers take snap shots of them, or just simply comment on them. Just some funny office sayings I found online and put onto canvas.
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How to remove all old profiles created for additional access cards?
To add an extra access card, we need to create a basic profile and link it to the primary account using the new access card number. When people move out the profiles created for additional access cards remain. What is the best way to clean these up in the system? I would like to delete the extra profiles that were created…
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Rodent Control
Ok this is the first time I have tried to post since the new design and I'm not even sure if I'm doing it right. Anyway, recently there were some discussions on rodent control which I can't find right now so forgive me if I am reworking something already answered. We have only outdoor units, for those of you who put bait…
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How to manually set a multi unit tenant for same billing date
Usually when an existing tenant gets another unit, it will automatically ask if I want them to have the same billing cycle as the other unit(s). This did not work and I do not know how to do this manually. Any help appreciated
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Storable Payments
August 7, 2024 2:48PM EDT August 7, 2024 6:48PM UTC[Resolved] Our Processing Bank issued a credit to offset the amount of the duplicated debit and a debit to offset the amount of the duplicated credit.
We apologize for the inconvenience. If you have received an overdraft fee due to this issue, please contact our Support…
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CA Lien procedure
Sorry to be asking this here and not doing the ol' Google research. But for California, what is the total number of days can a unit go through the lien procedure until it's lock can be cut and unit inventoried for auction?
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Are you using cloud gate software?
I am interested in learning more about gate software using cloud. If you are using, what company do you use, how many sites and how long and pros and cons please!
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PTI problem!
We have had PTI gate software at our two locations for
years. We continually have tenants
calling because the gate does not work. We do not have staff on site, so it requires someone go to the facility
and manually power down and reboot the PTI board. We have been told it might be lightning in the area but that is not the…
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How do you run your autopay?
I run autopay on the 1st of the month for nearly all tenants and I run batches of 50 at a time. Wondering how others do this? Do you run the whole facility at once? I used to do it and had freeze-ups. What's the sweet spot? 75? 100? With three facilities and about 800 autopays, I can get it done in an hour, especially now…
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Automated Collections
Does anyone use Call Potential or some integrated collections system through Sitelink? Has it been successful?
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Reservations for units
Is there a way to change the order that units are assigned when customers make a reservation?