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Do Not Rent List?
Am I missing something? In sitelink how do we create a do not rent list? So far the only thing I am seeing is having to look at the notes which creates quite a bit of delay having to look up someone at move in. Is there a way to change the color of their name in the tenant list for a do not rent?
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How to run a payment for a rental truck
Hello. We opened a new facility and have a rental truck we offer to tenants. At this new facility, we don't have any 'company unit' in SiteLink that we used to run the charges through like at our older facility. We don't want to create a fake unit, and skew our numbers however small, just to run these charges. I've thought…
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How to release the Auction Status (red X), if you forgot to say yes after taking Payment?
How to release the Auction Status (red X), if you forgot to say yes after taking payment?
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Issuing a Credit to Adjust Account
I am sure I recently saw a post about this. And I commented on it. Can't find it now. I have the exact situation. Customer transferred to a different unit. I need to issue a credit due to a rate adjustment. I go to Edit Charges and can type the number in the credit box but it goes back to zero. At times in the past I have…
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Report with Days Occupied?
So, I am gathering the data to calculate my customer average lifetime value, and I can't find a report that shows the number of days units have been occupied. I KNOW it exists, I think I am just experiencing Monday morning brain issues. LOL. If someone could *please* point me in the right direction, I would really…
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Cutting Disc Locks
Hey Guys! New to the forum! I have been in storage for about 5 years. During this time I have learned quite a bit. BUT! These disc locks I can never get the cut right. There has to be a better way. Can anyone help with some tips? I have tried everything I can thing of to get these things cut off without a mangled mess. No…
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Setting up a reminders for staff to complete a task
I am running into a glitch, when I create a reminder for staff in a tenant's file, it only shows up on MY calendar not theirs, even though I see ALL EMPLOYEES in the reminder I am creating. What am I doing wrong? I just tested it and it did not show up for my staff.
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Collection Company?
The collection company we have used for years has simply up and disappeared...literally! Would anyone like to share recommendations for a Self Storage Collection Company? Any referrals would be greatly appreciated!
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Is there an easy way to switch from one facility to another in the web version of SiteLink?
in MyHub there's a drop-down menu of the facilities in my region, so I can easily switch to solve problems for them. In the web version I have to shut one down and completely reopen with the location number of the other facility. Am I missing an easier way?
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Non prepay reoccurring discount?
Is there any way to set a limit on a reoccurring discount? Like 10% for 6 months, without it having to be a prepay requirement?
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Video Surveillance from outside source
Is any one using outside subcontractors to keep an video eye on the storage site
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How to change a due date on a group of units
How do I change a due date on a group of units?
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What is your Past Due process for unpaid rent? Collection agency?
Hello, Our company has been looking into hiring a collection agency for unpaid rents and unit abandonment fees. I'm just wondering what are other Ontario companies processes. Thank you!
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Modify rents
How do I modify to new street rates for our units as well as change rates on existing units/tenants?
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Raising Rent
How do I raise rents on our units? We are raising street rates as well as current tenants. Thank you!
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Climate control temperatures in Ontario
Looking for some guidance, what are most climate controlled temperatures set at in Ontario, for summer and winter. thank you
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Accepting CashApp, Venmo, ApplePay?
Has SiteLink thought about ways of accepting digital payments from CashApp, Venmo, ApplePay, etc? Or is there way to accept these forms of payment now and I am just missing something?
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How do I attach my webcam so that Sitelink Recognizes it for photos?
I have a Logitech webcam installed on my desktop computer running windows 10, and when I click on the webcam in sitelink photos, it says "attach your webcam and click start". I am missing what it takes for SiteLink to locate the camera somehow.
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Error Message: Session Timed Out -- Website or Sitelink issue?
I have two tenants that have created accounts on our websites and have used the website to make payments etc. in the past So suddenly one of them says that she can no longer log in, she keeps getting an error message 'Session Timed Out'. Sitelink is not showing me any recent log ins under her notes section. We have tried…
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1099 for Storable Payments
Has anyone figured out their 1099s or received corrected ones? I am really concerned about the amounts of income they have reported to the IRS. Thought I would ask here before I have my CPA contact the IRS. I was forced to switch to Storable Payments in end of June. I have three 1099s from Payrix Solutions. One with…
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AVS Mismatches - Still no fix?
Hello @storable_support - Any ETA on when you will have the AVS Mismatch issue cleared up? I'm talking about the addresses that we know are correct. I'm tired of seeing them all in my Reminders. I have been told on numerous occasions that we are not being charged extra for AVS mismatches; however, it makes me a bit nervous…
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How do I find AVS mismatches?
My task list says I have 3 AVS mismatches, but it prints out 26 pages and shows several "no match" and "not checked". Where can I see the 3 that need to be fixed? We started asking for updated addresses from customers, and that increased the mismatches tally as we updated! We also noticed that it will report as a mismatch…
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Tenant using Virtual mail
We were asked to use a virtual mailbox with one of our tenants as the last known mailing address is no longer the tenants address. We have and we use the email address My question is, is it legal to use a virtual mailbox or is that something we need to be concerned with being we have a good email?
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Quarterly Innovation Guide [Product Updates]
We're excited to share the latest insights and innovations from Storable, all designed to empower you to run a more effective self-storage operation. In response to the shifting dynamics of the self-storage industry, including changes in occupancy rates, rental prices, and tenant demand, we've focused our efforts on…
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Hello, we are looking into upgraded our keypad and gate system. We would you all recommend?
We are in the process of upgrading our gate system. Are there any suggestions?
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How to update credit card on file using MyHub?
I cannot figure out how to update a card for a tenant using MyHub. Tips anyone?
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Adjusted Unit Rent
I adjusted the rent for some units. The "edit rent" sheet shows the correctly adjusted amount. Each tenant's Unit Status page (the page when you double click from the map) shows the correct amount of the rent. Two problems: * Sitelink auto-payed the wrong amount (which was the amount before I adjusted the units). * When I…
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Random Question
Does any managers/owners have sprinkler in units. We built a brand-new facility and some have sprinkler heads in units. Fire Marshall suggested we put in our contract somewhere stating keep items 18" from head - and if they hit head, they are responsible... Anyone have verbiage in contracts or a amendment to lease stating…
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Reversing a transfer?
Hi there. :) So my boss just called me from another facility where they just finished their conversion. Apparently she did a transfer for an occupant, and needs to reverse it. Is there a way to do that? Thank you.
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Cast Your Vote In The ISS Best of Business Awards
We're thrilled to announce some fantastic news! Storable has been nominated across an impressive EIGHT categories for the Inside Self-Storage (ISS) 2024 Best of Business Awards. This nomination is a huge honor for us, and we're buzzing with excitement about the recognition. We're asking for your support in the following…