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What card reader device do you use at your storage offices?
Our offices are looking to switch to something new. We are looking for a card reader that integrates well with SiteLink that has a swipe, chip and tap feature as well as an apple/android pay function. What is everyone using currently?
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SafeLease Protection Plan Surcharge by Storable
Has anyone been made aware of Storable stepping in the way of SafeLease administering their Tenant Protection Plan by locking them out and no longer allowing them to be appointed as an authorized user? I realize Storable is now offering their own "flavor" of Tenant Protection but I think have open competition within the…
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Texting and SiteLink
Wondering how existing SiteLink users are texting (SMS) their Tenants? We are using a third party and have, I believe, a 160 character limit now. Seems like there must be a better solution developed since we adopted ours years ago. Anyone found a vendor and/or solution they really like?
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We need website tech support to make a change on our website.
What is the phone number or email address to contact tech support about our website? Thank you.
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NSF
Trivial question...........How do you turn off the "flashing" NSF symbol on the tenant's payment screen. Thanks in advance :)
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receipts
We are just curious, why doesn't it show up under tenant notes when we print or email a tenant receipt? It seems when we print or email anything else, a note is automatically added.
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Reminders for SiteLink Web Edition
Our company runs individual version of web edition for both of our storage facilities. It was my understanding that for the Reminders section, both sites were supposed to be mirrored. However, one location provides us with all of the Reminders while the other only a fraction. What can we do to make we can view all of the…
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Data Mining in Custom Reports
I have developed a number of custom SQL scripts to extract information to use, for example, to upload customer phone numbers to our PBX directory. Can someone advise how I can suppress the column header(s) and Totals/Avg lines from the returned query? e.g. I only require those data returned.
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Ever had your pocket picked while your pocket is getting picked ? Not a great way to build loyalty
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fonts
does anybody else have an issue where the font for the lease and the auto pay forms are tiny and you cant read them ?this is new and has happened in the last 2 months . any way to fix this ?
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Why can't I print or email when using Price Optimizer?
I have two facilities. I have used Price Optimizer many times to increase rents. Both sites are set up identical in the Price Optimizer Tenant Rate Management screen. Now one site does not provide option to print and email. Screen is "grayed out" Any suggestions?
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Double Charging
We have noticed at the end of January invoice processing, seems to double charge invoices issued yesterday. Invoice Date 29 Jan Due Date 29 March Rent 28 Feb - 28 Mar Rent 29 Mar - 28 Apr When it should only show 28 Feb Rent, Due Date should also be 28 Feb. Is it due to Feb only having 28 days?
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Anyone interested in discount storage doors CA?
I have 34 new blue rolling storage doors. We are renovating and transitioning to office space so we are open to offers. Located in San Bernardino CA. Reply here if you are in need of new doors!
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Rental Rate Increase
We are raising rental fees in May, How do I go into forms and change the old rate to new rate using the rtf form editor? I've done it before, but don't recall how to do it. I attached the form with the area highlighted for what I'm needing to edit. BTW, all of you that answer my questions are the BOMB. I truly appreciate…
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Does Sitelink have the ability (or could it be added) to charge a fee for 'printed/mailed' documents
With the high cost of postage, paper, ink and envelopes plus the additional labor required to mail notices, seems like it is time to require tenants to give an email address. This could probably be accomplished by charging extra for mail. This would apply to all notices, late fee letters, rent increase letters etc. It…
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Self Storage Business Property Insurance Recommendations
Does anyone have a recommendation for who to use to insure your self-storage facility? Property Insurance. Ours has gone up tremendously and we are looking for a recommendation.
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Is anyone a Storagely customer?
What are the features that you like the best? Is there any other feedback you have after using Storagely?
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How do I sell a lock to a tenant wit multiple units that didn't buy one upon renting?
Any tenant that has two or more units, there is no merchandise sales option. Tenant rented a second unit and then came back later to purchase a lock. How do I sell them a lock? Thanks
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Photoelectric Sensor Issues
Has anyone found a solution to photoelectric gate sensors that seem to not work when the temperature is below zero?
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Does any one use this add deposit feature-i am trying to figure how it works with a credit card
Does anyone here use this feature ?
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Decreasing security deposit when transferring
A few days ago, we had a customer that wanted to transfer from a 20.5x49 unit to a 10x10. His security deposit was $300.00 on the larger unit, only $90.00 on the smaller one. Knowing we couldn't decrease security deposits in the past, we had to move him out of the system, figure out how much rent he had coming back for…
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Sitelink Down
Sitelink updated, came back with no password section on login, hit login button password field appears, enter password error comes back "the program encountered an error and needs to close"
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Map Mixup
I recently went into my facility map and wanted to rotate the map sideways. I selected a couple of buildings and selected "Custom Angle" and rotated it -90 degrees thinking it would flip the entire thing to the left. The entire map went haywire. It jumbled everything! What I didn't know was that a rotation like this…
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Tenant's Own Insurance Update
Can anyone tell me if there is an easier way to update a tenant's insurance. The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the…
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Self Insured Expiring Notification
I know 99.99% of our requests get overlooked....I also know it's the tenant's job to keep up with their account. With that being said, it would be extremely helpful if in the Reminders screen it would show notifications when tenants who are self insured are about to expire. I have now had 2 tenants who were defaulted to…
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Recurring Discounts
How can I tie a recurring discount for one tenant that is only valid while a referred tenant rents at the facility? For example: Tenant A refers Tenant B to rent.Tenant B rents a unit, Tenant A receives $x off their rent each month.If Tenant B vacates, Tenant A's rent returns to the normal rate. Thanks.
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Storlogix question regarding gate entry time
I noticed that when anyone goes through the gate the time is p.m. when it is a.m. But when i sign into the storlogix program itself, the time is correct. Where would i be able to adjust the gate entry time? thx
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Ghost reservation
Has anyone else had this problem? I noticed on the reminders on our web edition that a reservation had been made yesterday. I never received any notification for this by phone. Upon looking at the reservation itself, there was no customer information AT ALL. However, a $25 reservation fee was applied. I have a receipt. It…
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Website Companies
Is anyone using Storagely for their website?
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How do you modify a table in a Form?
Our lease, which is an RTF form, uses a table for the vehicle information. I need to change what info we actually use, but I can't find anything about adding, deleting or modifying tables in Forms. Someone managed to add it in the first place, so there must be a way I can change it! Please advise. Thank you!