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Credit Cards vs ACH. Or Both?
It seems like everyone is doing CC's, but not so many facilities are doing ACH. Does it cost more to process ACH? Is is a hassle? Any thoughts would be appreciated. I am thinking of adding ACH
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SiteLink Access Control
How many of you are using SiteLink's ACCESS CONTROL? Is it similar in application to PTI? And by that, I mean do you have full control over updating codes, syncing codes to individual door alarms, and being able to access a phone app that shows real time facility access and triggered alarms? I know there is a wealth of…
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Certifications on account
How do you get your certifications to appear on your account?
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We've been hacked.
Our e-mail got hacked last week, which has been no fun getting it fixed and sorted. I asked our IT specialist the obvious questions on how it occurred and he pointed to a possible vulnerability in the old and venerable Sitelink environment as a possible problem area. Any body else had a problem like this??
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Dismissing Past Refunds
I have three refunds from 2015 under my Reminders that I am trying to dismiss. When I highlight one and hit "Next" it takes me back to my original screen. Did not want to hit "Batch Dismiss" because I didn't know where it would take me next. I do have three other refunds in 2020 that are valid which I want to retain. How…
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Mass or Batch Letters sent by email option
Hi, I am trying to increase my autopay users and I want to send them an email to encourage the signup. I haven't figured an easy way to see the accounts without a card on file and a check box format where I can check the account to receive an email. Can you assist me in accomplishing that?
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Reservation Fee Data transfer to account
Today, I finalized a reservation, and I was surprised to find that the Sitelink program didn't capture the card and billing address data I first took to run the reservation fee and transferred that over to the account to prevent me from asking for it again later when I am finalizing the rental later. Did I not perform the…
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SiteLink Certified Professional Training and Development Program
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Text Messaging
Why do we continue to pay a third party for text messaging and does Storable plan to incorporate that feature into the software in the future?
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April is Stress Awareness Month
We all get stressed out
sometimes. However, did you
know that high levels of stress
can cause everything from
headaches and digestion
issues, to high blood pressure
and chest pain? Stress can also
worsen anxiety and
depression. You can take steps to minimize
the causes of your stress so
that you can lead a healthier
life.
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Sitelink Invoice issue ??
Is anyone having issues processing the invoices under reminders this morning? The invoices will not process, I keep getting a processing error message. Never had this happen, appreciate any assistance.
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How do I add a cash option
Trying to add a cash option in my payables. Need to refund a deposit via cash and only have check, Money order or credit card options.
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Site Overview Information
Is there a report, or somewhere in SiteLink, for a facility unit overview that will show my overall unit mix percentages? Or is that something I have to calculate manually?
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Ach payments
I'm new to Sitelink and I'm having trouble with my ACH batches. It shows that on 10/5 I submitted $832.50 to be processed. However, it hasn't shown up in my bank, and all of those tenants still show not paid. I'm not sure what to do. Any suggestions?? HELP!!
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What gate access software do you recommend?
I am ready to move on! We have PTI and StorLogix. Every other week we are dealing with a problem, rebooting or calling for service. Now StorLogix is showing "waiting to connect or unknown" We have rebooted everything but nothing works so again another service call.
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Refund question/concern - For Storable Developers
With our old credit card processor we were able to adjust the dollar amount to be refunded - whether that was prorating rent or leaving an admin fee. Is there any chance we could see this feature down the road with Storable payments? Thanks! Drew
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Recycled paper
Does anyone use recycled print paper ? Reverse sides?
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How to enter a Security Deposit retroactively
I need to add a security deposit that was not included in the initial Sitelink import. How do I do this without making it a current charge?
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How to set rate increase notification sent automatically 30 days before the rate take effect?
I want to set up rate increase notification email sent automatically 30 days before the rate increase kicks in. Example When new tenant moves in I want to be able to change rate on move in day, let’s 6 months later customer get the new rate but I want the rate increase notification emails sent out automatically on the 5th…
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Is there a problem yesterday and today?
Usually everything sails along beautifully, but yesterday and now today already (9am Pacific) I start to load my 17 stores and I keep getting an error message and it shuts down the SL I am trying to open. Sometimes when I go back and try again it opens just fine, other times it errors and shuts down again. MyHub just does…
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Credit card processing taking longer to receive deposits & partial payments
Has anyone else seen a change in the way they are receiving their credit card deposits? I have been seeing an additional day (or more) to receive and now we are receiving partial amounts. I have called about this issue (additional day or more) and we do not get an answer, just a run around.
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Need Help with Site Links!
Hey everyone, I'm new to website management, and I could use some guidance on creating site links. Can someone please explain how to do it step by step? Thanks!
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PTI Gate Key Pad
My PTI gate key pad is reading "Tamper Lockout" and will not let anyone in and my remote won't open it. Why?? And how do I fix this?
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CRM Campaign Schedule
Can I add an Image to my CRM Campaign Schedule? I have tried both RTF and HTML formats. I finally got an image to load up on RTF (had to size it down) HTML would not let me load one up. I attached that "Letter" to my Campaign, Preview shows the Image (Christmas Card) but when I Emailed it to see how it looks, there was no…
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multiple leases for different offers?
We use the traditional month to month lease, however, we are going to offer a discount for people who pay in advance for one year. Do I need to create a new lease since that is a year commitment and not month to month?
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Online payments with multiple units
I have several tenants with multiple units. It seems that whenever they make an online payment, all the money goes to one unit. Is there a button on the website that allows them to pay all units at once and disperse the funds accordingly? Or should they make an individual payment to each unit? I have looked for this on the…
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locking out of gate
We have always used the overlock process to lock out customers. Now it does not work. Sitelink just told us in order to lock people out. you have to go to each ledger. The overlock or reverse has nothing to do with the gate It has always worked before.
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Rent Increase for 6 units
Hi, There are 6 units that I need to raise the rents on in our facility. How do I go about that?
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Another credit card issue?
Msg: Payment failed to process: Declined by card-issuing bank. CODE: "missing_to_account". Do not reattempt. Cardholder should contact their bank or try a different payment method. Reason Code: - - - - - Once again, an error message I've never seen before; from a tenant whose used the same card elsewhere (today too) with…
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Help! Online Payments Inoperable
Does anyone have a clue when this will be fixed?? Beyond frustrating. SiteLink software StorEdge website. My typical message: ”Rodney, I have repeatedly tried to pay online, using my laptop and my cellphone, without success. I cannot open my account. Are you having issues with the site? Please advise. Thank you. Regards,…