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How do you set up your contracts online for online rentals?
How do you set up your contracts online for online rentals?
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I am using Avery Labels 5160 to print addresses.
I am currently using Avery Labels 5160 1"x2 5/8" but the alignment is all wrong. all labels are printing at very top of each label. It makes it hard to reuse sheets. Any suggestions or fixes for this problem would be great. Thank you
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Add DO NOT RENT to reservations please
We need to have a way to flag BAD tenants and see them on our reservations screen, I know I'm not the only one asking for this or even flags in general for staff to know not to rent to them. I am always shocked when an evicted tenant comes back! Just had one come in and explain to me that the last manager didn't like him…
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Revisiting the old credit card debate
I understand the need to increase security measures on credit card transactions. We live in that kind of a world now where credit cards and bank accounts are getting "hacked" on an increasingly regular basis. I know the majority of my tenants who pay their monthly bills by card have been victims of this on numerous…
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Storable Payments -Deposits to Bank & Reconciliation
With Storable Payments my ACH payments and Card payments were always separate bank deposits. In November there were several that were combined. Most were not. I am still having issues with ACH payments made online not being transmitted in a daily batch and deposited in a timely manner. This makes reconciliation very…
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Ctrl/Shift commands
Is there any sort of list with explanations of all the Ctrl/Shift functions? Some of them seem very helpful, and I would like to have an all-inclusive list for our locations.
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Deleting admin fee that was manually added?
So I have a situation where one of my employees accidentally added a custom admin fee of $75.00, back in August of this year. When I try to go into edit payments and charges, I am now unable to actually delete the fee. I am assuming because it was added months ago? Is there anyway for me to get this fee removed so i can…
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How do you correct the "Paid thru Date" on the payment screen.
The rent amount was wrong so I corrected that and I deleted the payment. But the paid through date is still wrong. How do I correct that? This payment was done with a check so I was able to refund/void the check.
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Tenant discount on units that door alarms have stopped working
We are a 24/7 access facility. We have video surveillance and gate code activation for entry and exit. All 700+ units have individual door contacts for alarms. However, over time, some of these contacts have stopped working and are no longer available to purchase and replace. We thought about advising tenant that there…
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Can you access tasks and letters in myhub?
Is Tasks and Letters available on MyHub?
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Multi Tenant Card Auto Pay
Can anyone explain how this feature works. Tenant adds additional unit. How do I set up Auto Pay. I can process the payment manually with card on file but not set up auto pay. I can only see the last 4 of card number so can't enter it to set up auto pay. And also noticed it doesn't show the CVV. I have tried in Tenants and…
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Sitelink + windows 11?
I had to downgrade my new computer back in February, from windows 11 to 10. Sitelink support and my IT guy could not get it to install on 11. Has there been any recent updates on this issue?
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Payment Options with SBOA Merchant Services
More Benefits to you as a SBOA Merchant Services customer Our robust products handle millions of transactions and do so in a secure manner. As a full-service provider, customer support and loss prevention are handled in house. Our best in class in-house support teams can answer billing and statement questions, assist you…
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Pros & cons of running a small business from a storage unit [Article]
Most of the major tech companies made their baby steps in garages. In case you have your own garage, go ahead and set it up to be your new office space. If you’re not that lucky, there’s a different solution... [Read more from Talkbusiness Magazine]
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Is anyone using G5 for their website design/hosting?
We are using a new facility as a test for G5 and having a few hiccups with online rentals. Specifically, we require an alternate and that the address for the alternate be different than the renter, however, the software cannot distinguish when the address is the same. Anyone have suggested work arounds for this?
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Bank Lien on Vehicle tenant in default ? NY state
my tenant is still paying on the loan. She is in default with us by 4 months. Car doesn't drive, needs $5000 in work, no keys, no battery. Tenant asked the bank to take the 2012 Chrysler 200 and the bank does not want it. I reached out to the self storage association legal department. They said obtain a title with garage…
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Marketing for a high competitor area
Hey there, so I work for a family owned company who hasn't even been open for a year yet. And we are smack dab in the middle of other storage competitors. It's seeming so difficult to get any leads and when we do, it always seams they choose a competitor vs. us. Anyone have experience with a similar situation? And helpful…
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How do I create a custom unit attribute that will show on the website?
Under modify units in company setup, I see where you can edit the unit attributes by selecting the different ones in the list as used at the site. There are custom attributes listed but I can't find where you actually create these custom attributes. I would like to create them to show a current discount offering (2nd month…
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Gate issues
Got it fixed thank you... Has anyone ever had a gate code state access denied suspended when the account is current? I've already tried running an update, resetting the gate and deleting and re-adding their code back in.
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Credit Cards vs ACH. Or Both?
It seems like everyone is doing CC's, but not so many facilities are doing ACH. Does it cost more to process ACH? Is is a hassle? Any thoughts would be appreciated. I am thinking of adding ACH
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SiteLink Access Control
How many of you are using SiteLink's ACCESS CONTROL? Is it similar in application to PTI? And by that, I mean do you have full control over updating codes, syncing codes to individual door alarms, and being able to access a phone app that shows real time facility access and triggered alarms? I know there is a wealth of…
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Certifications on account
How do you get your certifications to appear on your account?
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We've been hacked.
Our e-mail got hacked last week, which has been no fun getting it fixed and sorted. I asked our IT specialist the obvious questions on how it occurred and he pointed to a possible vulnerability in the old and venerable Sitelink environment as a possible problem area. Any body else had a problem like this??
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Dismissing Past Refunds
I have three refunds from 2015 under my Reminders that I am trying to dismiss. When I highlight one and hit "Next" it takes me back to my original screen. Did not want to hit "Batch Dismiss" because I didn't know where it would take me next. I do have three other refunds in 2020 that are valid which I want to retain. How…
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Mass or Batch Letters sent by email option
Hi, I am trying to increase my autopay users and I want to send them an email to encourage the signup. I haven't figured an easy way to see the accounts without a card on file and a check box format where I can check the account to receive an email. Can you assist me in accomplishing that?
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Reservation Fee Data transfer to account
Today, I finalized a reservation, and I was surprised to find that the Sitelink program didn't capture the card and billing address data I first took to run the reservation fee and transferred that over to the account to prevent me from asking for it again later when I am finalizing the rental later. Did I not perform the…
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SiteLink Certified Professional Training and Development Program
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Text Messaging
Why do we continue to pay a third party for text messaging and does Storable plan to incorporate that feature into the software in the future?
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April is Stress Awareness Month
We all get stressed out
sometimes. However, did you
know that high levels of stress
can cause everything from
headaches and digestion
issues, to high blood pressure
and chest pain? Stress can also
worsen anxiety and
depression. You can take steps to minimize
the causes of your stress so
that you can lead a healthier
life.
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Sitelink Invoice issue ??
Is anyone having issues processing the invoices under reminders this morning? The invoices will not process, I keep getting a processing error message. Never had this happen, appreciate any assistance.