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Storage Lien Management companies
Hello! I want to know if there are any Lien management companies out there that will handle all lien processes from start to finish? Letters, lien searches, letters again, selling of unit etc. I think this would be a much more favorable way to handle liens for Self Storage facility. I did a Google search but must be…
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Once again, issues with returning deposits to cards
When Storable took over, they updated their processors. What this meant was that if we wanted to return security deposits via card (which, btw, was such an amazing, convenient feature), it would have to be a card that was used since Storable took over. I tried to refund a pro-rated deposit this morning, and got this…
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Evicting a tenant
Hello fellow storage operators, We sent a written notice of eviction (as well as emailed them) They were given a time frame to be out of the unit with their belongings, what is the next step if they DO NOT remove their belongings? Plus, they have not as of yet paid rent for the month. We are not evicting for non-payment…
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yellow tabs for auction
does everyone use the yellow tabs with serial numbers for auctions?
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Rentable unit report
Is there a report that will show you which manager made a unit rentable or not rentable?
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Exit Survey for Move Outs prompts selection prior to sending email
I am trying to see if there is anyway for us to keep track of Exit Surveys that have been sent by my employees. Right now, when you go to move out a tenant, the system prompts me to select "reason for leaving" + "would you rent again" -before actually sending the exit survey email. Is it possible for me to edit the…
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Grand Opening Ideas for New Facility
We have a new large facility set to open in Delaware at the end of this year. Can anyone recommend any new marketing ideas for our grand opening? In the past we have done streamer flags, blow-up dancing guys, balloons, ribbons, etc.. -I am just curious if anyone has any other suggestions/more modern ideas to grab the…
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PTI StorLogix Cloud
We switched to Storlogix cloud in August. After a few initial hiccups we finally got everything working. At the end of September it stopped functioning. PTI's first response blamed our internet, which is ultra high speend and is working fine. Repeated calls and Ticket submissions have yielded no results. I know others have…
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Rental agreement through Sitelink?
Hello, Our goal is to do away with the paper rental agreements. We are in California, does sitelink offer online rental agreement for storage facilities to use? Or is there a pathway as how to download one that we'd have to implement? Thank you. .
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Semi Annual Billing
I have several tenants scheduled for semi annual payments. Yes, I had the semi annual box checked in advance, but the amount is only showing is for 1 month. How do I fix this?
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Merchandise receipt for a walk in customer
We have just started to sell packing supplies and ended up
using a roll of tape for the office. I entered a sale and zeroed out the amount
then proceeded. I wasn’t given the
option to print a receipt. Printing a
receipt for a walk-in customer has to be an option, right? And can you reprint a
receipt? If so from where?
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Is it better to show or not show prices on your website
Can anyone give me info on how to remove the prices from our website? We want it to show or say Call Office for Details. I know if I change the price on Sitelink it will change it on our website too.
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Label Shapes on Maps
Can someone tell me if there is a way to label the shapes on the maps that are placed. One of our facilities is underground and has pillars (50+) throughout their facility. They use these pillars as a mapping structure for their spaces and they are all numbered/lettered. We would like to be able to reflect these as such on…
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Creating a new company letter
How do I go about adding a new letter to our company documents? We're wanting to give notice out to our customers.
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How do we correct a credit card payment with Terminal Only transaction status?
Processed a cc payment today. That process failed. We processed it again. We can now see the approved cc payment in MyHub. Sitelink doesn't show the payment on the tenant's ledger. Credit Card Reconciliation report shows the payment as Terminal Only status. How do we get that payment to be applied to the tenant's account?
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Customer Account Address Changes
I notice that when a customer changes their address online, it creates a note that shows that they have done so, which is great. However, the address shown in the note is the OLD address. This can be helpful, but for legal reasons, we need to be able to document the NEW legal address. Is Sitelink looking to add this soon?…
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RE: Invoicing
I have a tenant that has 9 units. 1 is in cc the other 8 are outdoor standard units. I'm having an issue with the invoicing showing all the units on 1 invoice. For some reason it is sending the climate control unit invoice seperate from the other 8 units. The tenant keeps requesting that the invoice show all 9 units and I…
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ElectroBOOM Funny Compilation [Video]
https://www.youtube.com/watch?v=_Pmfr5CGDKY&feature=youtu.be&oref=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D_Pmfr5CGDKY%26feature%3Dyoutu.be&has_verified=1
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New MoveOut will not show up on vacant list?
I just moved out one of my interior units - I go to print out a new vacant list and realize this unit "1075" will not show up. First step is an obvious refresh, then a sitelink reset. No luck, so I then check my facility map and confirm this unit is green/vacant... I check the lead to lease, find its available thru there…
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Why are reports organized by first digit instead of whole number?
Is there anyway to have reports organized by whole number instead of the first digit? When we run our "Past Due Balances" report and sort by "unit" the report will go - 06,09,104,122,23,32,38... The report is improper order and should be organized by whole number. Does anyone know who I can contact to correct this error?…
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How to clean black residue from downspout's drains?
We have toooo many downspouts to count on property. Under each one running onto the concrete surface we have a continual black area caused by the roof runoff? Other than power washing, which proved to be too expensive and time consuming, and if you have a similar situation, what are you using to clean that's effective?
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STOPPING PAYMENT ONLINE
How to make it where someone can't make an online payment?
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credit card payments coming back declined
Do you ever get a noticed later that a card has been declined or didn't go thru? Do you check monthly, that they all processed?
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Auto pay
I have several tenants that are on autopay. All but 26 of them have me take out payment on the first. The rest have me process their card on various days up to the tenth. On the screen where you set up credit card billing, for the ones that want a different date, can I select auto bill on day past due? Like tenant want…
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Card Payments on pre-lien or liened units?
Hi, My question is this. Does sitelink accept payments by card on a unit that is in pre-lien or lien status? Hopefully not but it has come up in conversation, so we wanted to ask. Thank you.
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Creating Invoices Manually
I have a tenant that wants to be invoiced for 2 years. I am really not looking forward to manually entering dates for the next two years. The "old" system allowed you to click to add dates under edit charges & payments. I don't see that anywhere now. Anyone know if there is an easier way to make this happen?
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RE: Auction unit that has outside Liens on items
So there is a unit going to auction at a nearby facility that reached out to us for assistance. During a UCC search, the tenant came back with two other liens. Lien letters are going out to them. The question is, what is the procedure if they provide you a list of items they are looking for and none of the items are…
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Tenant Insurance Waiver / Addendum
Does anyone have a sample of what they have customers sign if they are taking full responsibility because they choose to not purchase or provide proof of insurance for their items? I need help with the wording so if anyone can share theirs that would be greatly appreciated. Thanks in advance
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Parking Spot rentals; OK or not?
I just got a inquiry from a customer who would like to store his forklift in one of our parking spaces. He stated he has a bill of sale and the title to demonstrate proof of ownership, in addition to his own insurance. Are there any other documents you guys would require before allowing this customer to park here? The…
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Site Expansion
We are looking to expand our facility to include climate controlled units and also indoor and/or outdoor space for campers, boats, RVs, etc. What are the typical dimensions of the climate controlled buildings? Are developers having issues due to the current building code (we are in PA) with building spacing, dimensions…