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Dismiss unowed reverse???
I dismissed a tenants balance as unowed after moving them out in the system, but now need to pay them. Is there a way to reverse this?
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Linking a Reservation to their Current unit
So when a current customer reserves a unit online and I want to link it to their current unit - I go to the Sitelink map, find the blue reserved unit, double click, in upper right I Edit Reservation and in the Customer Name box I enter their Last Name and then Search. Normally it will bring up say 4 lines. Maybe 2 orange…
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Email Problem Number 2
We got the last email problem fixed, but now I can't email invoices again unless I go in and restart the computer. It will email about 10, then I have to restart the PC again. I can send receipts. Thanks
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Is it possible for a customer to add their photo id to the E-Sign?
Is there a way for a customer to add their photo id when I send them a E-Sign? I can't seem to figure that out.
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When trying to converse with a potential new customer on Lead to Lease, how to sms msg?
We had a potential customer contact us by text, there should be an easy way to communicate with people who are not in sitelink yet. If you have their mobile number and they can not talk but could text that would save a lot of effort and provide an additional tool to communicate with new customers or would be customers.
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Escaping Winter?
What is it about winter that makes one start dreaming of an exotic vacation? Do you think it may be the fact that it's a new year and you know you have some time coming up? Any one else have a vacation spot in mind?
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Storage Treasures for Online Auctions
I am about to start doing online auctions thru Storage Treasures; for those of you who use it, do you now prefer selling them online rather than in person? Did you notice an increase in profit/bidders with online? What do you guys charge for the cleaning fee deposit? And is there ever a case where the buyer just doesn't…
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Automatic Daily Close With Cash Adjustment
We recently switched to an automatic Daily Close. A cash adjustment that was entered prior to close is still sitting on the pre-close screen. Must we do a manual close in order to account for any cash adjustments? Thank you
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Does this happen to anyone else?
People come in to rent and have no ID or Driver's license but they are driving? I told a guy I could not accept an expired Driver's license and he was not allowed to drive on our property. He does not have a current ID and is not a legal driver and he gets mad at me
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Paying through website when late
I have had tenants say they are locked out from making a payment on the website if it's after the 1st of the month when the rent is due. But technically they aren't late until the 7th. Is there a setting I can switch for this?
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Can I print multiple receipts at once?
So batch auto pays allows all receipts to print at once automatically but I'm unable to find this option for the normal payment screen? Is this possible? I found another forum from 2020 that said it's not possible but maybe this has changed? (Hopefully). If anyone can lend some insight to this it would be greatly…
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Is there an RSS Feed for the status page?
Hey Friends! This is perhaps an odd question, I'm a member of a discord server for storage operators and Uhaul dealers. We have a bot that monitors the RSS feed for status.uhaul.com and posts any new issues into a channel, it's very helpful in making sure everyone is aware of problems as Uhaul is not always the most…
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What is the easiest way to clean/dust off locker doors?
We've tried using microfiber clothes and warm water with cleaner but it breaks everyone's back.. We've also tried using a duster with an extender arm and find that we just go through way too many duster head replacements. Any suggestions? What do you use?
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Is there a way to see who made a reservation?
Is there a way through a report or anything that will show me who made a reservation? I looked at the "Unit & Discount" screen where initials usually are and there is nothing.
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Link units from lead to lease
Is it possible to link units when you're moving them in from lead to lease or do you have to move them in and then link them?
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Bank repo on a car PLEASE HELP!
I have a car on lien and the bank sent out a repo guy. I won't let him take the car until the lien is paid. This is my first time for this. How do I handle this???
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Caught on camera
If something is caught on camera, would you give the recording to a tenant? Or have the tenant go thru the legal process to get it. Tenant was not robbed. But he had an issue with the police dept. I don't think we can just hand out copies of surveillance footage. I'm not sure.
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Florida: eviction of someone living in storage unit
We are in Florida and have a lady who is residing in her storage unit with her ‘service dog’. She has dog food all over the floor. Trash, etc. it is stated in her lease that she signed that the unit is not to be used for residential purposes, not to be used as a dwelling, etc. We have involved law enforcement to try to…
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Split up a payment
My tenant has two units. She went online and made a large payment that went to one unit instead of both units. Can I split the payment up or do I need to refund the payment and do a new pair of transactions?
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Customer req lock cut off
If a customer is req a lock cut off. Do you have them sign something?
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Issue with future move in
I know this was an issue once before, but want to see if anything has changed. We did a rental that wasn't slated to go into effect until June 21st. However, the tenant was able to come up early to begin moving stuff in today. I know last time, if you did a future move-in, took the payment from that date, and had the lease…
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Uploading pics- Files not showing up when uplaoding
I am having a super random issue. When I go to upload ID and vehicle pictures through Payments its not seeing the files I have saved in their folder in my PC. ITs never done this before. Anyone have any thing I can try to troubleshoot?
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Best Process to mass-mail rental agreements
Hi All, If needing to send a physical mail of rental agreements to each customer at a facility-does anyone have a best practice outside of using Simply Certified? Everytime we try to process it needs a major change to the HTML code, and I just don't have access to someone who can make those major edits. (Needing to do this…
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How do I make the new late fee schedule take effect?
I've increased my late fees. I adjusted them via Corporate Control, checked and made sure the changes were pushed to the site. I used the default 1/1/2000 date so it would take effect immediately. Unfortunately, it doesn't do anything. I just noticed that it is still charging the old rates. Is there some other random thing…
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Voided E-sign Documents preventing website use?
For some of our tenants, and for our own test account, when someone tries to log in to make a payment, the website tells them they need to sign their lease agreement and to call the office. The problem seems to be that they have a voided E-sign document in their account, even though a newer correctly signed document…
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Ledger Table field names.
I would like to create a sql report, however I cant find a list of field names. Is there a place I can go to find them?
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best tablet to run sitelink
Whats the best tablet to run sitelink? I really don't want to run my hub, more of the web edition sitelink.
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What is the best tablet to buy for your facility? What is the best phone company to go with?
We are looking to get a tablet for our facility. i was wondering what is the best tablet to get where we can only set it were we can use sitelink only and block out every thing else? also what is the best provider to go with so we can have cellular data.
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Payments Not Recorded in SL- Update Check for duplicates!
I am losing what faith I had in this company. I am forced to switch to their payment processing this week. Oddly my payments wouldn't process yesterday and they said it was SBOA/Paya/Sage issue. Today all payments processed extremely slow and the screen would just hang up for minutes after. Here is the email I just got:…
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Anyone using Storage Pug for their website?
We are thinking of going with a different vendor for our website. Does anyone use Storage Pug? If so, what is your impressions? Thanks