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Bad Debt & Credits vs Journal Entries Not Matching
When trying to match credits from Bad Debt Write Off, Credits Issued, to Journal Entries the numbers aren't matching. Is there a report that you can use for Accounting that is simpler to use?
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Lead to Lease Letters
How do I enable the letters to print/email in Lead to Lease?
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myHub and Web edition Tenant Notes
We had an enquiry today from someone that one of our "Long-Time" employees remembered as being a trouble tenant. Per our usual policy, we looked them up in Web edition to review their previous notes to see if we wanted to take the risk of renting with them again. Their accounts (tenant has rented 3 units with us over the…
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Can someone pleeease do something about the form and map editor?
This feels like a broken record, and maybe I should just be asking about information to become a feedback partner so I could at least have a reason to demand meticulous attention paid to the nuances of the software, but: Please, can someone ask someone to ask someone on the development team to USE the software?…
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Rental Agreement
Good morning, How do I find a template rental agreement on Sitelink or is there one? I've emailed asking Sitelink last week however haven't yet heard back. We are on California. Thank you.
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What's on your travel bucket list?
Is there someplace you just have to see before it's too late? Could be a landmark, country, or a city—top of my list is New Zealand, I hear it's beautiful. How about you?
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GATE ISSUES
When will the gate be working correctly again. It will open and close, but it won't show who is going thru. They said it's a bug. It hasn't been working right for a few days.
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SLOW data refresh
Anyone else notice huge delays in refreshing data after the last few updates? My site has two workstations, and I have a Surface that all were fine until recently. Now it's taking 10 minutes to refresh data instead of ten minutes. Literally. I've had it take even up to 15 minutes. Not great when in the middle of a lease.…
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Arkansas
Hello guys, anyone from Arkansas?
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Rental Agreement Template with Keywords
I am trying to set up online rentals. Is there a template I can modify that has the keywords already inserted? Thanks Julie
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Rental Agreement
Our facility will be needing rental agreements soon. Does Sitelink offer anything we could use?
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AVS partial mismatch
I have tenants that have a partial mismatch with the zip not matching. We have only 7 zip codes for our City. I have changed it to every one of those zip codes and each one failed.
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Entering Notes on an Account with Multiple Units
I did not see a better place to post this, so I am posting it here. (SL, if there is another forum category for asking technical minutiae-type questions like this, please let me know.) When entering notes on a customer's account that has multiple units, I generally want the note to be visible across the entire account no…
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CC autobill update for multiple units
I have a tenant with multiple (2) units; they called and updated with new CC information, I took the call and updated with Myhub. Evidently, the new credit card information get put into the unit I called up, but not to the other unit that the customer rents?? My assumption would have been that since the two units are…
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How do you get siteLink certification?
I want certificate that I am siteLink certified
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Navigating Rate Changes
Hi Self-Storage Pros! Let's talk about revenue optimization and rent increases! It can be a bit nerve-wracking to tackle these topics, but this forum is all about helping you keep your businesses thriving. How do you approach rent increases at your facility? Any creative strategies or communication techniques that have…
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Can anyone tell me how to turn OFF the sound or turn off the annoying chime sound???
I would like to know HOW to turn OFF the sound/chime when using Sitelink. It is so annoying that I have to MUTE my PC but then have to UNMUTE back and forth. There has to be a way to turn OFF this annoying BOINGGGG noise everytime I hit a button when using sitelink.... please help!!!
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Esign document does not attach to email
Please help me troubleshoot Esign attachment to email. I sent Esign document to customer and the recipient could not find an attachment. She showed me on her phone what was received. There was no attachment. Is this a system error or am I missing something?
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Gate code Suspended denied
my tenant that has 3 units, code says denied. I went into the gate program Storlogix and unchecked suspended. refreshed both programs sitelink and storlogix and the code is still denied Anyone know what is going on here? TIA
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Storage Experience
Hi Guy's, I need to post a job opening, any ideas on where to post for better chances of applicants with storage experience?
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On AVS mismatches why won't Sitelink remove on the reminders board a match once it has been updated?
We currently have 16 AVS mismatches but have checked and matched 10 of these. I have done all the proper steps and previously had no issues with this. But recently have not seen them updated on the reminders board.
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Rent Increase
Hi Everybody, I'm trying to raise rates across the board. I know I've done it in the past where it would not change the tenant's rate, just unit size. I did what was shown on this site, but it continues to put it in the tenant's rate as well. Thanks! Sally Powhatan's Community Self Storage
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Why is the 'bulletins' not showing on the reminders?
There have been times when the 'bulletins' are not showing in the reminders, seems it just disappears, so I've no idea if anyone has made a payment without going into the daily report.
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Receiving Auction Proceeds in Sitelink
I'm a newbie to the auction process. We did all the notifications and held the auction. I processed the auction in Sitelink to generate the letter to send to the tenant. Sitelink still shows the unit in the delinquent tenant's name with their balance due. How do I record the proceeds from the sale? (sold for less than the…
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Is there a forms keyword for the overlock fee?
I'm going through and updating my paperwork and fee schedule. I can't find a keyword to insert the overlock fee into the paperwork notices. Is there one?? As a workaround, I'm using the Late Fee #2 for the price, but then not turning it on so I don't double charge, which is kind of clunky as I need to remember to change…
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What are customers looking for in a self-storage facility?
It's a deceptively simple concept: Get a bunch of rooms with locks on the doors and let people store their stuff there. So why do some facilities in my neighborhood of Raleigh, NC seem to do better than others? How are customers choosing one facility over the other? There are some basic aspects that every customer looks…
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Is there a way to view who rented all the units for the month?
I can't find anything that lists which employee rented each unit. I know you can go look in each individual account but looking for something quicker than that if possible
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Employee login
Is there a way to see what passcode an employee has? Or a way to view a report of what they typed in. Frustrated at not being able to log in to web edition or my hub. Only thing I can do is change passcode. I changed it to what they said it was supposed to be. See if they can get in. Thanks
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Making online payments
Is anyone else having issues with Sitelink not allowing tenants to make partial payments on their units? Ii have a tenant who emailed saying she can no longer make weekly payments on her multiple units! It wants her to make full payments.
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Issues with card transactions today?
Earlier this morning I tried to take a card payment from a tenant, and it was kicked back with this notice: "Msg: Payment failed to process: Transaction declined: Please retry Reason Code: " Normally there is a reason code, but for this, there was not. I also just now tried to take a card payment for a tenant with multiple…