-
Tenant Notification, Mail Service
Looking for an SMS provider that can send late notices, auction related SMS texts, etc. Anyone have any experience and price info with the below providers? Thanks.
-
Texting and Email in bulk
I am looking for a way to send text to all my Past due Clients at one time. Also email to all Past due at the same time. Thanks
-
How many users here make feature requests?
Forgive any frustration that may come out here, but I've gotten little-to-no constructive responses from the development team when feature requests aren't responded to appropriately, requests for information regarding options that are available in SiteLink menus just to be told those don't exist or it's already there and…
-
Same name, not same person...SiteLink doesn't recognize???
I have two different customers with the same last name, and SiteLink isn't letting me differentiate them for some reason. Example: John Smith and Jane Smith. John has two units and Jane has one. John moved in two months before Jane. At some point (I don't know how or why currently) SiteLink converted Jane's unit into…
-
Virtual terminal
Hi, long term sitelink user here but I have to admit I don't understand something. What in the heck is Virtual Terminal all about? I was cleaning up my settings for users vs facility managers and I have to admit I don't know why I would remove or add permissions for this section? Thank you!
-
drill out insert lock
What do you use to drill out an insert lock?
-
Daily report viewing problem
I just got an error while trying to view a daily close report that said an error occurred while trying to view the report. Got to the error long to view report. Any clue where the error log is or how I can pull up the report the print.
-
Do you charge an auction fee for EVERY unit a tenant has?
I have a tenant with 3 units up for auction. Since I do the auctions myself, the fee basically just covers the newspaper ad, so I'm thinking I might just charge them once instead of for each unit. I mean, if I had two units with different tenants up for auction, I charge them both even though the price of the ad is…
-
email receipt option from payment page
It would be great if Sitelink would offer an email option instead of just a print option on payment page. I always have to go out, open the tenant back up and email from receipts. 85% of our clients want an emailed copy.
-
Merchant services companies
Which merchant services companies work with sitelink?
-
Any storage ideas to store my belongings temporary
Hey all We have recently sold our house and planning to move to a temporary location because the newly built home's renovation work has not yet been completed. In the meantime, We can't move all the furniture to our temporary location. We need some storage type to keep our furniture safe until the work gets over. Could…
-
What are the best things a manager can do help the business succeed?
Hello, I have been the manager of this facility for a little over 2.5 years. This was a new business that I started with and helped grow. I set up sitelink, built our website (always learning and changing), did advertising, and I work office hours as well as on call. I am the only employee, so I do all of the tasks for…
-
Add a recurring late fee to moved out customers with a balance still owed.
Hi, Trying to add a $25 late fee that gets automatically added to the certain account when the customer moves out and leaves a balance owed. I would like the moved-out account to add $25 every 30 days automatically.
-
Delete vs credit unpaid future charges at move out
Sitelinks default setup is supposed to delete unpaid future charges at move out, and that is how ours is set. We moved someone out today with pro-rated move out, and Sitelink credited the remaining days of the month (instead of deleting the charges), moving the paid through date in the process. We tried it before and after…
-
How do I make our lease size for mobile screens?
Good morning! I am trying to set up our lease to fit mobile screens. Right now, we use an RTF form for our lease, and that works great for computers and tablets, but if a customer uses their mobile device there's either a lot of white space or it's zoomed really weirdly. I've attached a screenshot to better show what I'm…
-
Can we impose a lien if the tenant moved all of their belongings out without notice?
Our lease states we require 30-day notice to vacate but when they had not paid in December, I went to overlock the unit and it was empty. They stated they moved out in November but gave no notice and did not return the lock and keys. Can we proceed with a lien if there is nothing in the unit? Would it just be a personal…
-
Is anyone's invoices printing out incorrect amounts?
It seems with every new price increase given by SiteLink, more issues are coming out. I have a tenant who had a price increase in November 2022 and every invoice printed out since then shows the wrong price. The amount of the unit plus the tax DOES NOT equal the amount requested. Has anyone encountered this problem?
-
How Do I Fix Out Of Sync Dates?
I did a manual update to SiteLink and made sure my Windows Update was current. The Vacancy Report is still pulling the wrong date. The correct date is being requested, but the report spits out with bad date.
-
Anyone have this tenant before?
I just found a tenant unloading a car full of newspapers into his unit. Looks like he comes twice a day and unloads them (we have an unmanned facility and I just happened to catch him while I was doing my rounds). The unit is about 1/2 full with papers. I looked the guy up in our local court happenings. Let's just say over…
-
Where did this charge amount come from?
I went to apply a normal payment to this account ($100 on a $99/month unit); and I see that the charges generated for this month are suddenly $168?? Nothing has been changed on this account that I can see, where did this charge amount come from?
-
Lien attendance
Good morning, Quick question for you. When conducting an auction do any of you allow the tenant themselves to be present during the auction or are they made to stay off the premises? Thank you.
-
New insurance company got billed twice for tenants
We recently switched insurance companies and they handled auto enrolling our existing tenants into insurance if they did not opt out. About a week later, we are noticing 2 months of insurance getting billed on tenants accounts. Our insurance company is saying this is Sitelinks side and Sitelink is saying it is the…
-
How to Void e-sign document?
We have tenants' eSign credit card authorizations and when they change credit cards I do not know how to void the previous design authorization so I can send the tenant a new authorization to design. The reason I want to void the old e-sign credit card authorization is that if it is not removed or voided Sitelink will only…
-
Lag times :(
Anyone else get extreme lag times like 3-4 minutes at least when entering a move-out date, in Esign or Efiles on customers account and also at the end of converting lead to lease. Has been happening over a year and still happening. I have clear and reset and also done all updates but never gets better.
-
Incorrect date on reports
Maybe I missed it, but has anyone received any further information on when they are going to correct the date issue on reports? I printed a report yesterday for my controller that was dated November 30, 2022!! So confusing.....
-
Invoices issues
I keep on finding invoices sitting in company's accounts that have not created a invoice number. In November I found 27, this month I have found 9 so far. Does anyone know why this is happening or has this happened to anyone else? I know how to create a manual invoice so that they will have invoice numbers. Just don't…
-
Insurance
Checking to see who everyone is using for ins? Ours went double. Not tenant insurance.
-
How do I verify AVS?
We used to be able to verify the address in the credit card section but it no longer gives that option. How can I now verify the AVS?
-
Procedure when unit up for auction contains a vehicle
Good morning. Recently signed up to join the forum since I find ALOT of helpful information. Wanted to reach out to anyone who has faced this dilemma. We recently had a unit up for auction that contained a vehicle (Corvette). We knew the contact info for the tenant, however he was unable to make payment on the unit as he…
-
How do I advance a paid through date?
I rented a unit and they paid for a year so I gave 1 mo off. System only paid through Nov 2023 should be Dec 2023. How do I advance the paid through date?