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Incorrect Paid Through Date..anyone else?
I've been using Sitelink for about 4 years now. The past year has given me a lot of issues when it comes to Paid Through Dates. When a tenant is getting ready to vacate their unit, I let them pay by day and not by month. I have always gone to the pro-rate calculator and charged the amount shown for the particular days they…
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Promotions or discount plans suggested by SL when quoting or seeing vacant units
Hello Guys, We need your advice about a topic we want to implement, needed when you are quoting the vacant units. Is there any way to get; (while you are on Lead to lease looking for your vacant units), a column that shows "promotions" or "discount plans" suggested automatically by SL ? A mean, specifically to the size…
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Gamers?
Just curious if any of you other storage pro's out here were gamers? I know I typically get off work and in my downtime end up playing on the PC *black ops 4 lately* but was curious if we had any others out there who enjoyed some digital slaughter after a long day or dealing with the usual storage headaches...
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Tips for New Facility
A little about our facility: We are in a pretty rural area, and we are on a major Interstate. We are only a month old. I have got about 3 tenants this month we have been open. So far, I have our Google listing up, Google ads, Facebook page, Facebook ads, yelp, and pretty much all the free listings I can get. I am in the…
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Eviction Notice
I have a customer that continually does not follow our facility rules. In our lease agreement it says that either the owner or the tenant can terminate their lease with a 10 day written notice. I mailed him a certified letter a month before his due date letting him know we would not be renewing his lease with us however he…
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Stop pay after making payment
Hello, I had a past due tenant pay the amount due, move out of the storage unit then stop pay the payment. What are the next steps to get the funds from the bank back?
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Online Auction Length of Time
How long do y'all run online auctions for? We've done 2 weeks. Wondering if anyone has done them longer and have more success with longer online auctions.
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Sitelink Mobile Payments = Fixed
Sitelink informed me the mobile payment link was fixed. It seems to be the case. There have been no complaints.
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Credit Card Fraud
So; I had Storable payment processing reach out to me for additional transaction information as a unit charge had been disputed. In looking into it, I see that the particular tenant tried multiple (eleven) different cards (different names, different numbers), in a two week period, before the one that ended up being…
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Partial Refunds
So I run autopay at 8am on the 1st. At 6pm on the 1st one of tenants tells me they have moved out. No ten day Notice. But I want to refund them something. Is there a way to do the Move-out and date it for the 11th and refund them the balance, but also have the unit available to rent tomorrow?
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ACH Auto Pay- AGAIN not working
I get an error that says Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: indexI am sure I had the same issue last month. It will only process one at a time. I am going try live update and see if that helps.
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Monday Morning Outage
In case you're having issues logging in this morning, it's a known issue they're working on. It says to use MyHub, but of course the things I need to do first thing in the morning are not available on MyHub. Gotta love Mondays!!! https://status.sitelink.com/
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How do I cancel tenant insurance from an existing customer in Sitelink?
How would I go about cancelling tenant insurance in Sitelink from a current customer?
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Add mutiple emails?
A tenant is asking if she can add another email to the account to receive invoices and such. I know you can add alternates, but is it possible to add it to the main account and have things sent to both email addresses?
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Add a Custom Site Map Category
Is there any way to add an additional color or make a notation on specific units on the map? I am trying to manage the units we have set as rentable online - having those units in a different color would make it very easy to differentiate from the others across multiple locations.
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Where can I find this latch?
We have a ton of latches like this on property, we have a handful that are needing to be replaced quickly. Does anybody know where we can find replacements? Thanks
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How do I credit a tenant's account after a Daily Close?
A tenant came in and stated he lost the lock that we issued. I issued a new lock and keys and charged for a lost lock (he returned the key). The same tenant came back the next day and returned the lock he thought he lost. How do I credit what I charged?
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PTI - Wired Door Alarms
Is anyone currently running a PTI hardwired system with individual door alarms that integrates with Sitelink? We’re opening a property soon with this type of system and we have many questions about this. I know technology is moving towards wireless systems but install has already begun. Lol
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Is is possible to process a Move Out Refund in My Hub?
I usually use web edition, but I'm giving My Hub a go as it seems to be much quicker to use. In My Hub I can see a Move Out refund that has been set for a customer, I'm trying to process it - it even highlights when I click on it, but I can't go any further - is it actually possible to process it and send the funds back to…
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Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..
We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message: Security Level Permissions Your current security level permissions do not allow you to access this information. Please contact your system administrator. There…
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Average Length of Stay Report
Hello, Is there a report on Sitelink that shows the average length of stay tenant's are renting units for? Thank you!
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access control not registering activity
Anyone else having this issue access control not registering activity?
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Can I add icons to all past due tasks?
In "Tasks and Letters" all the prepopulated tasks have icons next to them but the tasks that I've added myself do not. Is there a way for all the past dues tasks to have icons?
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Online Payment issues
Many of our renters experienced issues last month making online payments. The website would give them errors or time them out when attempting to make a payment. In some cases the payments were actually going through and charged to their card but not registering as a payment. The same issue seems to be happening again this…
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Automatically Logging Out / Logging Off
I saw the thread the other day about "Staying Logged In", but our SiteLink never logs out. If you don't manually Log Off, it will stay open all day and night. Under "Program Defaults" there's a check for it requiring a log on when making a Move In or a Payment, etc, and I don't want that, that seems like it would be a huge…
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Credit card processing company switched by Sitelink ???
Sitelink tech support in answer to my question "Why do I have 445 "AVS Missing Information" reminders on my computer this morning he said, "It looks like Sitelink moved you over to Storable Support (not sure of correct name) for processing your credit cards." Seem to recall a long string of discussion, less than favorable,…
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Where can I find past messages/notices?
Is there a way to find previous updates sent by email? I remember getting one about terminal only transactions recently but didn't pay attention since I hadn't had an issue. Today of course...I have one and can't find it to explain what is happening or what to do.
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Can we transfer refund to non linked units?
I have some tenants with multiple units that wish not to be linked. Is there a way to transfer a refund to another unit that again is not linked? Thank you kindly
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Glitch with Payment
I processed a payment on 10/12. The receipt is there and everything is correct. It was on my daily close. Tenant does not show up on Past Due list. However their when looking at their account it doesn't show the payment at all. I emailed support.
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Refunds in Storable Payments
Having some refund problems. A tenant rented a unit with a move-in date 5 days from today. Then realized they didn't need the unit. So I did the Move-out and tried to send a refund to their card. Storable says I cant send a refund until their scheduled Move-in day. So now I am holding their money for 5 days. And I have to…