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Manager ESign
Is there a way to autofill manger signature on leases? Also is there a way to block out the manager sign box when you email leases, so when its awaiting signature you can complete it?
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Sitelink Updates ... really?
Hi Guys - Is it just me or have the Sitelink Updates been less of "updates" and more of a "resolved" list? Maybe they have a staff shortage. I'm trying to be charitable and patient; however, I'm still waiting for the updates from our ideas they requested over the last 2-3 years. B)
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Storable Payments: Autopay when adding an additional unit
There has to be some kind of work-around when a tenant adds a second unit. Currently, I have to get all the cc info again and verify AVS. I get the new security updates and like them, but this is annoying. Also, the AVS Mismatches need solving. I know that the card info is correct for the customer, yet the system says it's…
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Credit card deposits on bank statements
I would like to know if anyone else reconciles bank statements to the daily sitelink reports for credit card payments? it took me 4 hours to do statement which normally takes me 2 hours. Storable is not making the deposits to match what is on statements or daily reports. It is so aggravating trying to figure out which…
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Anyone know of a way to increase the default font size for Sitelink reports?
It is probably something Sitelink has coded into the Crystal Reports generator / viewer, but 8pt fonts make for difficult reading, especially on multi page reports. I can scale the print job, but that will cut information off the bottom of the page. I can export it to excel and print it larger, but I need a way for my…
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Best tablet for edocs and myhub?
If you use edocs with a tablet do you have any recommendations for which tablet we should use?
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Will Insurance claims increase because of damage caused by longer storage durations by corona virus?
Long term warehouse damage.
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Credit Card Fees
Our owner is wanting us to look into charging customers a fee for using their credit/debit card for payments and trying to get more customers to pay via ACH. Has anyone experienced this or implemented this at their facilities? If so, how do you accomplish this and has there been any pushback from tenants?
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Windows 11
Does SiteLink work with Windows 11? Any updates?
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why can we NOT view the whole credit card number on file after the last update?
I rented a 3rd unit to my tenant while not physically in the office. He told me to use the same cc on file. During the movein at payment screen obviously it does not show a cc on file. So I went to his ledger settings and all it shows is *4444 for his cc number. you use to be able to click show whole number. That option is…
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Storlogix and "duplicate access code" highlight resulting in "suspended" (but paid) users
My owners purchased Storlogix (PTI Security) this past January, 2022 and it has not worked properly since it's installation. The company we bought it from (RG Maintenance out of Colorado) says it's because Sitelink allows multiple units linked to one gate code (even though Storlogix shows a "duplicate access code" yellow…
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Not prompting to return security deposit
Sitelink is not prompting me to return the security deposit on my move outs. Is there a setting to complete this?
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Announcing the DO MORE Monthly Webinar Series
The self-storage market has experienced a lot of ups and downs in recent years. You’ve had to deal with the pandemic. Before that, much of the market was experiencing oversupply, driving down rental rates. Now that raw material costs and labor shortages are slowing down new construction, it’s trending towards a supply…
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Adding access into Sitelink Access?
We changed our gate software to Sitelink Access two months ago and have set up a single company unit. How do we add additional codes for contactor access?
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How do I make it a different name on the autopay authorization?
I have a few tenants that are using other people's credit card to pay - but when I print out or send via esign the form has the main tenants name on it - I want it to have the actual card holders name.. I have tried what I thought would be the key words but nothing seems to be linking. Please help.
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Reverse a reversed overlock
I just had an employee inform me that they accidentally reversed all of the existing processed overlocks at the facility. Is there a way to undo, or reverse this reversal? If they get reprocessed, then every one of those tenants is going to have an additional one-time fee added to their account again. In the old standalone…
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More credit card issues
I live and work in an area with a depressed economy. Some folks don't have bank accounts, but have purchased gift cards (Visa/Mastercard) in order to make their storage payments. Just tried to run one for a longtime tenant who has taken care of his balance this way for years, and it was declined for improper AVS…
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NSF tenant letter
Is there a letter you can print/email to a tenant letting them know their check came back as NSF? Thanks
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Adding current invoice # to receipt
I have a few business clients who are asking to have the invoice # printed on their receipt - is there anyway to add this? I have tried with key words but not getting anything - is there a specific key word to make sure it draws the right invoice #?
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State Specific Lease ESign
Is there an easier way to get a lease to work, and present with Esign other than line by line inserting keywords? Is there any easier way to format the lease?
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Sitelink Payments Slow to Load
This is a first world problem, but are you guys finding Storable Payments slow to load. I have a fast computer and great speed but it's taking 4 to 5 secounds load time. Is this normal for all? Previously it was a 1second pop I've called support and they've tried what was avaliavble.
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Batch report processing not working??
For the last ten days, batch report processing is failing to print, same for ledger history and notes when moving someone out. I was told by my company that SiteLink is aware of the issue. Anyone else aware of this?
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Move Out Refunds Broken with Card on File
This has happened to me several times this week. Whenever I process a refund and there is a card on file, only the last 4 of the card are filled in for the credit number during the refund process and the refund fails. Has happened everytime I have a card on file then I need to call the customer and get the complete card…
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Standard Unit Rate Increase
We want to change/edit our monthly unit rates effective September 1st. How do we edit the rates and do they have to be changed in the SiteLink Web Edition and the SiteLink Corporate?
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Can you alter insurance / protection in bulk on current tenant's accounts?
I am updating an insurance change on two locations (hundreds of tenants). Is there a way to remove the insurance from current tenant's accounts in bulk way? Does this have to be done one each individual account, one at a time? Thanks.
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Email Receipt at Move Out
Is there a way to have SiteLink prompt me to send an email receipt at move out?
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storing tenant's credit card information
how do you store a tenant's credit card information without selecting the auto debit option at Move-In?
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Card payment applied to one unit instead of both
We processed a units payments on only one unit instead of applying to both units. He was paying late fees and other charges, but not the next month's. The total collected was the past due balance, but it applied the extra to future months on the one unit. Is there a way to transfer a partial amount of the payment? If we…
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Help, when when on vacation
How do I find someone to watch my facility when I am on vacation?
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PTI Security and Open Tech Alliance Relationship?
In trying to raise someone at PTI for a gate problem left five voice mails on their website. One vm responded in about 45 minutes. She was from PTI. Concluded my business and then received another vm response, this one from Open Tech. The OT rep said he used to work for PTI but left due to their poor customer service. I…