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Partial Refunds
So I run autopay at 8am on the 1st. At 6pm on the 1st one of tenants tells me they have moved out. No ten day Notice. But I want to refund them something. Is there a way to do the Move-out and date it for the 11th and refund them the balance, but also have the unit available to rent tomorrow?
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ACH Auto Pay- AGAIN not working
I get an error that says Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: indexI am sure I had the same issue last month. It will only process one at a time. I am going try live update and see if that helps.
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Monday Morning Outage
In case you're having issues logging in this morning, it's a known issue they're working on. It says to use MyHub, but of course the things I need to do first thing in the morning are not available on MyHub. Gotta love Mondays!!! https://status.sitelink.com/
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How do I cancel tenant insurance from an existing customer in Sitelink?
How would I go about cancelling tenant insurance in Sitelink from a current customer?
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Add mutiple emails?
A tenant is asking if she can add another email to the account to receive invoices and such. I know you can add alternates, but is it possible to add it to the main account and have things sent to both email addresses?
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Add a Custom Site Map Category
Is there any way to add an additional color or make a notation on specific units on the map? I am trying to manage the units we have set as rentable online - having those units in a different color would make it very easy to differentiate from the others across multiple locations.
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Where can I find this latch?
We have a ton of latches like this on property, we have a handful that are needing to be replaced quickly. Does anybody know where we can find replacements? Thanks
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How do I credit a tenant's account after a Daily Close?
A tenant came in and stated he lost the lock that we issued. I issued a new lock and keys and charged for a lost lock (he returned the key). The same tenant came back the next day and returned the lock he thought he lost. How do I credit what I charged?
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PTI - Wired Door Alarms
Is anyone currently running a PTI hardwired system with individual door alarms that integrates with Sitelink? We’re opening a property soon with this type of system and we have many questions about this. I know technology is moving towards wireless systems but install has already begun. Lol
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Is is possible to process a Move Out Refund in My Hub?
I usually use web edition, but I'm giving My Hub a go as it seems to be much quicker to use. In My Hub I can see a Move Out refund that has been set for a customer, I'm trying to process it - it even highlights when I click on it, but I can't go any further - is it actually possible to process it and send the funds back to…
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Average Length of Stay Report
Hello, Is there a report on Sitelink that shows the average length of stay tenant's are renting units for? Thank you!
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access control not registering activity
Anyone else having this issue access control not registering activity?
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Can I add icons to all past due tasks?
In "Tasks and Letters" all the prepopulated tasks have icons next to them but the tasks that I've added myself do not. Is there a way for all the past dues tasks to have icons?
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Online Payment issues
Many of our renters experienced issues last month making online payments. The website would give them errors or time them out when attempting to make a payment. In some cases the payments were actually going through and charged to their card but not registering as a payment. The same issue seems to be happening again this…
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Automatically Logging Out / Logging Off
I saw the thread the other day about "Staying Logged In", but our SiteLink never logs out. If you don't manually Log Off, it will stay open all day and night. Under "Program Defaults" there's a check for it requiring a log on when making a Move In or a Payment, etc, and I don't want that, that seems like it would be a huge…
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Credit card processing company switched by Sitelink ???
Sitelink tech support in answer to my question "Why do I have 445 "AVS Missing Information" reminders on my computer this morning he said, "It looks like Sitelink moved you over to Storable Support (not sure of correct name) for processing your credit cards." Seem to recall a long string of discussion, less than favorable,…
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Where can I find past messages/notices?
Is there a way to find previous updates sent by email? I remember getting one about terminal only transactions recently but didn't pay attention since I hadn't had an issue. Today of course...I have one and can't find it to explain what is happening or what to do.
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Can we transfer refund to non linked units?
I have some tenants with multiple units that wish not to be linked. Is there a way to transfer a refund to another unit that again is not linked? Thank you kindly
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Glitch with Payment
I processed a payment on 10/12. The receipt is there and everything is correct. It was on my daily close. Tenant does not show up on Past Due list. However their when looking at their account it doesn't show the payment at all. I emailed support.
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Refunds in Storable Payments
Having some refund problems. A tenant rented a unit with a move-in date 5 days from today. Then realized they didn't need the unit. So I did the Move-out and tried to send a refund to their card. Storable says I cant send a refund until their scheduled Move-in day. So now I am holding their money for 5 days. And I have to…
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Lien Fees
Operating in Ontario here. Wondering what other Ontario, Canada operators are charging for a Lien fee?
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email from SiteLink change
Hi all!... long time listener first time caller! Is there a way to change the outgoing email from the SiteLink letters in the SL settings? Our #1 is bouncing quite a bit.
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My question is to do with MOVE OUTS & credits
MOVE OUT ~ a customer is paid up to the end of the month. They schedule a move out for mid month at the beginning of the month but 2 days later after scheduling they Move Out. They are required to give 2 weeks notice but only give 2 days. That means their credit is only the time from the Scheduled Move Out Date ( mid…
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Solar for Self-Storage: I'm here to answer your questions
Hi There, I'm Aubrey Lethbridge, a Commercial Solar developer with Freedom Solar Power. We've done about half a dozen Self-Storage projects and I think it is a great potential industry for solar adoption. I've seen some really great posts among the community about solar, and I am excited that everyone here is dedicated to…
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ClickandStor™ 3.0 Progressive Web App Brings Ecommerce to Self Storage Industry [Press Release]
MAITLAND, FL – The Storage Group is proud to release the ClickandStor™ 3.0 Progressive Web App (PWA). Progressive Web Apps are the latest in mobile app technology, as traditional, native apps become more obsolete. E-commerce for the Self Storage Industry Through the ClickandStor™ 3.0 PWA, facilities can offer storage…
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How do I disable the verification of credit card info for tenants who have auto payment
We do not run credit cards in the Sitelink software, how can I disable the credit card verification and AVS verification when setting them up for auto payment.
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Avs not working
Anyone else having problems with their Avs not working? I tried 4 times and keep getting the error "Avs not working" thanks
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Staying logged in
Is there a way to stay logged in without having to re log in several times a day? If sitelink stays idle, i.e., I'm not taking payments, etc, but if someone comes in, I have to relog in. I didn't know if there's a setting that would prevent that. On Friday's, my coworker uses her name and password. Thanks.
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Online Prepay
We assess rent on the 1st. I have had a couple of tenants trying to make their next months payment on the 28th or 29th, but the online systems will not allow it. Is their a setting I am missing that would allow online pre-pay?
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CUT LOCK AND LIEN
Does everyone send out a cut lock notice? And when you send the lien notice, do you put the auction date on it?