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Merchant services companies
Which merchant services companies work with sitelink?
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Any storage ideas to store my belongings temporary
Hey all We have recently sold our house and planning to move to a temporary location because the newly built home's renovation work has not yet been completed. In the meantime, We can't move all the furniture to our temporary location. We need some storage type to keep our furniture safe until the work gets over. Could…
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What are the best things a manager can do help the business succeed?
Hello, I have been the manager of this facility for a little over 2.5 years. This was a new business that I started with and helped grow. I set up sitelink, built our website (always learning and changing), did advertising, and I work office hours as well as on call. I am the only employee, so I do all of the tasks for…
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Add a recurring late fee to moved out customers with a balance still owed.
Hi, Trying to add a $25 late fee that gets automatically added to the certain account when the customer moves out and leaves a balance owed. I would like the moved-out account to add $25 every 30 days automatically.
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Delete vs credit unpaid future charges at move out
Sitelinks default setup is supposed to delete unpaid future charges at move out, and that is how ours is set. We moved someone out today with pro-rated move out, and Sitelink credited the remaining days of the month (instead of deleting the charges), moving the paid through date in the process. We tried it before and after…
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How do I make our lease size for mobile screens?
Good morning! I am trying to set up our lease to fit mobile screens. Right now, we use an RTF form for our lease, and that works great for computers and tablets, but if a customer uses their mobile device there's either a lot of white space or it's zoomed really weirdly. I've attached a screenshot to better show what I'm…
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Can we impose a lien if the tenant moved all of their belongings out without notice?
Our lease states we require 30-day notice to vacate but when they had not paid in December, I went to overlock the unit and it was empty. They stated they moved out in November but gave no notice and did not return the lock and keys. Can we proceed with a lien if there is nothing in the unit? Would it just be a personal…
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Is anyone's invoices printing out incorrect amounts?
It seems with every new price increase given by SiteLink, more issues are coming out. I have a tenant who had a price increase in November 2022 and every invoice printed out since then shows the wrong price. The amount of the unit plus the tax DOES NOT equal the amount requested. Has anyone encountered this problem?
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How Do I Fix Out Of Sync Dates?
I did a manual update to SiteLink and made sure my Windows Update was current. The Vacancy Report is still pulling the wrong date. The correct date is being requested, but the report spits out with bad date.
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Anyone have this tenant before?
I just found a tenant unloading a car full of newspapers into his unit. Looks like he comes twice a day and unloads them (we have an unmanned facility and I just happened to catch him while I was doing my rounds). The unit is about 1/2 full with papers. I looked the guy up in our local court happenings. Let's just say over…
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Where did this charge amount come from?
I went to apply a normal payment to this account ($100 on a $99/month unit); and I see that the charges generated for this month are suddenly $168?? Nothing has been changed on this account that I can see, where did this charge amount come from?
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Lien attendance
Good morning, Quick question for you. When conducting an auction do any of you allow the tenant themselves to be present during the auction or are they made to stay off the premises? Thank you.
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New insurance company got billed twice for tenants
We recently switched insurance companies and they handled auto enrolling our existing tenants into insurance if they did not opt out. About a week later, we are noticing 2 months of insurance getting billed on tenants accounts. Our insurance company is saying this is Sitelinks side and Sitelink is saying it is the…
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How to Void e-sign document?
We have tenants' eSign credit card authorizations and when they change credit cards I do not know how to void the previous design authorization so I can send the tenant a new authorization to design. The reason I want to void the old e-sign credit card authorization is that if it is not removed or voided Sitelink will only…
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Lag times :(
Anyone else get extreme lag times like 3-4 minutes at least when entering a move-out date, in Esign or Efiles on customers account and also at the end of converting lead to lease. Has been happening over a year and still happening. I have clear and reset and also done all updates but never gets better.
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Incorrect date on reports
Maybe I missed it, but has anyone received any further information on when they are going to correct the date issue on reports? I printed a report yesterday for my controller that was dated November 30, 2022!! So confusing.....
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Invoices issues
I keep on finding invoices sitting in company's accounts that have not created a invoice number. In November I found 27, this month I have found 9 so far. Does anyone know why this is happening or has this happened to anyone else? I know how to create a manual invoice so that they will have invoice numbers. Just don't…
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Insurance
Checking to see who everyone is using for ins? Ours went double. Not tenant insurance.
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How do I verify AVS?
We used to be able to verify the address in the credit card section but it no longer gives that option. How can I now verify the AVS?
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Procedure when unit up for auction contains a vehicle
Good morning. Recently signed up to join the forum since I find ALOT of helpful information. Wanted to reach out to anyone who has faced this dilemma. We recently had a unit up for auction that contained a vehicle (Corvette). We knew the contact info for the tenant, however he was unable to make payment on the unit as he…
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How do I advance a paid through date?
I rented a unit and they paid for a year so I gave 1 mo off. System only paid through Nov 2023 should be Dec 2023. How do I advance the paid through date?
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How to Import SiteLink Data to QuickBooks Online
Does anyone have experience importing the daily deposits from SiteLink into Quickbooks online? We recently transferred to no longer using the desktop version of Quickbooks, and it seems like there should be a way to import all of the data directly, but I'm not having much luck.
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Finding a graphic designer
A wide range of techniques are used to deliver quality visual impact and go beyond client requirements. If you want to build your business idea into a logo, brand or other product, then you need to find a graphic designer and order services from professional logo design services on InGenious Guru - this is a great place to…
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HOW TO REVERSE DAILY CLOSE?
HOW TO REVERSE DAILY CLOSE?
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Transaction Fee for Denied CC
Has anyone started charging for denied credit cards on autopay? If so, can a fee be added automatically when this happens or do I have to do it manually?
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Military customers
Is there a report showing all military customers??
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Paid through dates not syncing with transfer
Yesterday I did a transfer
(upgrade) from BU021 to BU056 ($215.00). Her anniversary
date is the 31st of any month (that has 31 days). I collected the
difference of $212.49 because she had a pro-rate credit of $3.00. When
all was said and done, I noticed her paid through date said 12/30/2022. It
should have said 01/30/2023.…
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Unable to scan id's says please attach scanner
Anyone able to help with this?
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100 email sending limit
Recently I had to send updated Rules and Regs to our 306 tenants. Outlook tagged us a spam and only 100 tenants received the email. For a week we could not send emails. I've been told you can send 100 emails every 61 minutes. What do you do in case of an emergency? We have had to close the office due to weather and need to…
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Who can we contact about the AVS issues?
I had zero AVS mismatches then all of the sudden we have 15. How can we verify the AVS without having to take a payment?