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Standard Unit Rate Increase
We want to change/edit our monthly unit rates effective September 1st. How do we edit the rates and do they have to be changed in the SiteLink Web Edition and the SiteLink Corporate?
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Can you alter insurance / protection in bulk on current tenant's accounts?
I am updating an insurance change on two locations (hundreds of tenants). Is there a way to remove the insurance from current tenant's accounts in bulk way? Does this have to be done one each individual account, one at a time? Thanks.
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Email Receipt at Move Out
Is there a way to have SiteLink prompt me to send an email receipt at move out?
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storing tenant's credit card information
how do you store a tenant's credit card information without selecting the auto debit option at Move-In?
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Card payment applied to one unit instead of both
We processed a units payments on only one unit instead of applying to both units. He was paying late fees and other charges, but not the next month's. The total collected was the past due balance, but it applied the extra to future months on the one unit. Is there a way to transfer a partial amount of the payment? If we…
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Help, when when on vacation
How do I find someone to watch my facility when I am on vacation?
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PTI Security and Open Tech Alliance Relationship?
In trying to raise someone at PTI for a gate problem left five voice mails on their website. One vm responded in about 45 minutes. She was from PTI. Concluded my business and then received another vm response, this one from Open Tech. The OT rep said he used to work for PTI but left due to their poor customer service. I…
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Sales Tax Reports
Where do I find a report to print out taxes paid on Units, or in this case, Outdoor parking. (here in Arkansas, there is no tax on Storage Units, but there IS on outdoor Vehicle, RV, Trailer parking)
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RE: Pmt processing windows
Why is the Transaction Completion window on the payment transaction now popping up AFTER the do you want to Print or Email the receipt windows? It used to show the Successful processing and Then ask if you wanted to print/email a receipt.
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Auto pay?
After the change to Storable I had quite a few tenants that had a card on file. Most of them I did not have the cvc number. I have called and got the number from them with no problem, but 1 tenant i have not been able to get ahold of by phone or mail. It's only been a month, but what should I do if I cant ever get ahold of…
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28 days to month
i'm looking to move clients from 28 days billing to monthly, the only way i can think of doing it is to move them out and then back in again, which would probably need to take place on their invoice date to prevent any issues. Is there an easier way
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Transitioning Fixed Site Self Storage to a 28 Day Billing Cycle
We operate several fixed site self-storage locations as well as portable storage. It is very common in the portable storage industry to run on a 28 day billing cycle, all the big names do such as mobile mini, united rentals, etc. For those of you who have transitioned fixed site self storage from a monthly to a 28-day…
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No Davinci locks
How do you secure your vacant units if you don't use Davinci locks but still want to allow online move ins after hours?
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Not happy with update and Storable Payments
So I can live with having to ask for billing information for people using cards that aren't already on file... but returning deposit refunds? Just did one for a tenant this morning and got a prompt saying I could only refund deposit back to a card a tenant has previously used. No, not cool. I have a lot of tenants who…
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Storable payments storing CVV codes
We just had to activate this new storable payment feature, which now requires a CVV code to be entered. It is also requiring it for any NEW autopay ppl. My question is, is the CVV code being saved in the storable payments? Hopefully not because everywhere I have researched it states that storing the CVV is illegal.... Is…
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Multiple E-Mails on File.
Hello, Does SiteLink allow multiple e-mails to be on file? I have tenants that want to put more than one e-mail on file for personal and billing reasons. Thank You, -Tyler
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Sitelink is down...you too?
As of right now, I can't log in on SLWE, MyHub, or on my phone. Is it unique to me, or is it happening all over? After about 5 minutes of trying on SLWE, I get the message that it failed to synchronize the local database with the server and wants me to launch Live Update. However, that won't solve the online issues, so…
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Giving credits in MY HUB
i have found where to give the credits in SiteLink my HUB but can not figure out how to save it. It is alot easier to move from one facility to another in My HUB.
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SiteLink Site map dimensions restrictions?
Hi, Lately I've been working on setting up our site map. We have a uniquely shaped property; it is one long, narrow strip of storage unit buildings that stretches for over a mile. I found myself running out of space to add units very quickly. Is there any way to extend the dimensions of the site map canvas, so that I can…
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Email
When I send out invoices via email, only about ten show up in our email as being sent. But sitelink does show them as being sent. We use Gmail, and all my tenants are in our contact list. Is there a way to sync them so they will show up in our gmail? Thanks :)
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Chargebacks - Looks like that month was posted twice on the ledger
On his receipt that he paid for with a money order it looks like one month was charged twice. That month was a chargeback so i understand it looking like it is due again, but it looks like he paid for that month twice when he paid with a money order. I am confused. And the receipt says May two charges and the ledger says…
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How to add someone to gate access without a unit
How do you add someone to gate access without a unit
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Heather Trevis
How do I access or create a report showing all emails sent within the system?
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Accessor List
Is there a way to sort the accessor list for Storable Gate Access? Right now there is no rhyme or reason to the list. Would be great if it was alphabetical, or by unit number, or even by access code. Can't really find information on tenants looking through 400+ people.
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Current Tenant Adds a Unit...
I am sure this has probably been discussed already, but when a current tenant adds a second unit, is there any way to add them to autopay automatically? Or do I call them to get their cc number again. Or have them go to the website and setup autopay? Thanks...
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Printing Checks For Security Deposit Returns
Currently we hand write checks for the security deposit returns and mail them, but we'd like to switch to printing these instead and then mail. Does anyone else do this, and if so can you please share how to go about setting this up in Sitelink web? Thanks
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July 6, 2022 Add and edit a chargeback email address problem
I can't do this because I don't even have that as an option in myhub.
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New Blue Banner on store's SiteLink home screen
Thank you! Thank you! Thank you! for changing that bottom banner from red to blue!!! Do you know that red is proven to create feelings of anger and aggression in people and that blue is proven to be calming? Scientifically proven!
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Sitelink to Storable for CC Processing
Does anyone know what the fees are with Storable? I switched over on 6/30/22 and I have only seen one charge for $0.25. Previously we had a one time charge for the month. I am wondering if there will be multiple small fees charged throughout the month?? I am not sure what the 0.25 charge is for. Still navigating how this…
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Sitelink Bulk Emails won't send to Gmail
Hello Everyone, Starting this year we have had issues with all tenants who have a gmail email account not receiving any letters or messages sent through Sitelink. They don't go to Spam either. They all simply return. Some of the return messages are like the below, please note I have censored out the email address with…