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Changing the due date for linked units
I have someone who has 4 units that are linked but have 4 different due dates. How can I adjust the settings so all the due dates match?
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Attaching Unpaid Invoice To Form Letter
I'm trying to figure out how (if possible) to have sitelink attach any outstanding invoices within a form letter. Example; sending a "Past due notice" it would be nice if the form automatically included any unpaid invoices
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Attach a video to tenant file
I was just wondering if there was a way to attach a video to a tenants file? When I have to cut a lock, I always take a video of it from beginning to end to show what's in there when the lock is cut. I'm looking for a easier way. I can't find anything in the software to do this, just hoping there is a way, or sitelink adds…
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Lead To Lease
We do not require a fee to reserve a unit. Is there a way to get around it?
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Issues with credit card processing?
So far this week, I have run a couple of credit card payments for tenants, only to have them both being declined for "suspected fraud." Both of them contacted their banks regarding the issue, to be told by their banks that the cards themselves are fine. Which means it appears to be an issue with SiteLink's processor?…
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1st month free special
I’m having an issue with my specials in sitelink. We do 1st month free at some newer facilities or facilities that are difficult to fill. We are a 1st of the month billing facility. So how it’s always worked is this. Say they rent on the 15th. We give them 1st month free, it would give them the rest of the current month…
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Safelease
Has anyone switched to Safelease as your tenant protection plan provider? If so what are your thoughts?
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Refund
I had a tenant with two units. She moved out of one, so I applied her deposit to her other unit. It shows I transferred it, but it didn't credit the other unit. I can't adjust the charges on her current account. She actually owes $20.00 less than what her new invoice shows. It won't let me give her the credit in the…
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Move-In From Lead to Lease * MyHub
I am having a problem with converting a reservation to a move-in thru MyHub. I have checked all of the options, but it will only let me edit the tenant. Can anyone advise me how to move in a tenant from MyHub please? Second part to my question: After the tenant has been moved in, since there is no access to Letters in…
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Graph- Rent Income, Occupancy and Delinquency
We have always used this graph for a quick glance of Income & Occupancy. However it isn't an option in CCC for multiple locations. So I have spent the day creating a spreadsheet from this graph, Management Summary Report, Rental Activity Report etc. BUT I can't tie the "Income" from the Income, Occupancy and Delinquency…
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Remote Rentals using E Documents-Frustrated
I need a new plan or revised system. I am tired of doing move ins and tenant not completing documents &/or paying and having to delete account or do move out. And the thought of not remembering to do so and have a unit showing as rented when it really isn't. What do you do? What are your procedures? Why can't SL have a pre…
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General storage sub-contractor question
I need to create a letter to send out to our sub-contractors who do scheduled maintenance to sign in and out so I can verify their work was actually done. I've only been here 4 months, but I saw some bills and I was like... umm.. I've never seen this company do anything here. And I'm not paying for something that I can…
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Partial Social Security Numbers Not Allowed Anymore?
On page 2 of the tenant information sheet below the box for entry of the DL # and State we use to put *1234 for a partial SSN. No one wants to give their full SSN. Last few tries the *1234 got rejected by Sitelink and it wanted a 123-456-7890, the full number SSN entered in the space. Is it just me or has something changed…
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Sentinel gate system issue with satellite lots
My apologies first off for posting in this forum but it will not let me post in the sentinel forum. Does anyone here run winsen sentinel gate software across remote properties via one main office and have success with it? We have 4 locations all ran by 1 office up and down the main street here and the software will not…
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GATE SYSTEM
Who is everyone using we currently have digigate/ Pti. We need to go another direction. Who do you have and are you happy with them? Thank you
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DO MORE Webinar Series: Access Control Deep Dive
Join us tomorrow for a deep-dive conversation about the latest developments in access control technology and its increasingly powerful applications as operators and tenants shift to digital forms of engagement. With online move-ins, a customer might never cross paths with a property manager. That makes access control a…
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Digigate to Storable
Has anyone made the change over? Was it a smooth transfer?
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Monthly Payments
Is there any easy way to transition customers from monthly based on their anniversary date, to monthly, 1st of month?
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Moveouts after rent increase
Is there any way to track moveouts that occur within a certain period of time after a rent increase letter is sent?
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Google 3rd Party App.
Google is shutting off the unsecure 3rd Party apps. Will the email on sitelink hook up using Sign in with Google. I would hate to loose my ability to email my Tenants.
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SiteLink Webinar Opportunities - Ask the Expert & Weekly Walk Throughs
Whether you're brand new to SiteLink or a seasoned user, we know that questions come up from time to time. That's why we offer two weekly webinars to help you get the most out of your software. Sign up using the links below! Ask the Expert Great for any user of SiteLink who wants to know their software better. Ask the…
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VOTE FOR STORABLE TO WIN THE ISS BEST OF BUSINESS AWARDS
The ISS Best Of Business nominations were released and Storable has been nominated in eight categories! When we brought the industry’s leading brands like SiteLink, SpareFoot, storEDGE and Storsmart together, our mission was to provide you with the best technology and services in the industry. We remain committed to that…
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Self Storage Association 3/2022 Orlando Conference: Let's Connect!
I am a newbie who is attending the SSA Conference this coming week, and I wanted to see to connect with others who will be attending too!
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giving 10% discount for two units for a semi-annually customer?
giving 10% discount for two units for a semi-annually customer?
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Is there an automated way to charge a 'declined' fee for auto cc charges that are declined?
Each month we have several customers (usual suspects)) that have their cc declined. I want to implement a charge for the initial occurrence. Is this available in SiteLInk?
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Gate access
We use Gatese for our gate system. It keeps deleting occupied units making the gate code invalid. I have to go back and add unit
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Best way to reverse and credit a prepaid monthly rent charge for a tenant that is not moving out.
A new tenant set up an online profile so he can make credit card payments online. He was already paid until the end of March. He accidently made a payment online when he was setting up his profile. The tenant is now paid until the end of April but would like us to reverse that charge an issue him a credit for April. What…
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What are the TPP ADW-12 and ADW-15
Sitelink brought these both up in the payment screen and I have no info to give the tenant. Just looking for clarification on what they are for. Thank you.
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Address information problem
since today's update i don't seem to be able to edit address information???? in trying to find away to edit address information got an error unable to cast object of type 'System.Strin' to type 'System.Drawing.Image'.
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Past Due Schedules
Hello. New to storage and I'm reviewing the past due schedule that was in place. Is this a pretty common schedule for everyone? (I'm in NH) 5 days past - overlock notice and fee, 15 days past - late notice and fee, 20 days past - cut lock notice and fee, 30 days past - notice of lien and fee, then an auction notice when…