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General storage sub-contractor question
I need to create a letter to send out to our sub-contractors who do scheduled maintenance to sign in and out so I can verify their work was actually done. I've only been here 4 months, but I saw some bills and I was like... umm.. I've never seen this company do anything here. And I'm not paying for something that I can…
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Partial Social Security Numbers Not Allowed Anymore?
On page 2 of the tenant information sheet below the box for entry of the DL # and State we use to put *1234 for a partial SSN. No one wants to give their full SSN. Last few tries the *1234 got rejected by Sitelink and it wanted a 123-456-7890, the full number SSN entered in the space. Is it just me or has something changed…
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Sentinel gate system issue with satellite lots
My apologies first off for posting in this forum but it will not let me post in the sentinel forum. Does anyone here run winsen sentinel gate software across remote properties via one main office and have success with it? We have 4 locations all ran by 1 office up and down the main street here and the software will not…
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GATE SYSTEM
Who is everyone using we currently have digigate/ Pti. We need to go another direction. Who do you have and are you happy with them? Thank you
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DO MORE Webinar Series: Access Control Deep Dive
Join us tomorrow for a deep-dive conversation about the latest developments in access control technology and its increasingly powerful applications as operators and tenants shift to digital forms of engagement. With online move-ins, a customer might never cross paths with a property manager. That makes access control a…
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Digigate to Storable
Has anyone made the change over? Was it a smooth transfer?
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Monthly Payments
Is there any easy way to transition customers from monthly based on their anniversary date, to monthly, 1st of month?
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Moveouts after rent increase
Is there any way to track moveouts that occur within a certain period of time after a rent increase letter is sent?
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Google 3rd Party App.
Google is shutting off the unsecure 3rd Party apps. Will the email on sitelink hook up using Sign in with Google. I would hate to loose my ability to email my Tenants.
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SiteLink Webinar Opportunities - Ask the Expert & Weekly Walk Throughs
Whether you're brand new to SiteLink or a seasoned user, we know that questions come up from time to time. That's why we offer two weekly webinars to help you get the most out of your software. Sign up using the links below! Ask the Expert Great for any user of SiteLink who wants to know their software better. Ask the…
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VOTE FOR STORABLE TO WIN THE ISS BEST OF BUSINESS AWARDS
The ISS Best Of Business nominations were released and Storable has been nominated in eight categories! When we brought the industry’s leading brands like SiteLink, SpareFoot, storEDGE and Storsmart together, our mission was to provide you with the best technology and services in the industry. We remain committed to that…
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Self Storage Association 3/2022 Orlando Conference: Let's Connect!
I am a newbie who is attending the SSA Conference this coming week, and I wanted to see to connect with others who will be attending too!
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giving 10% discount for two units for a semi-annually customer?
giving 10% discount for two units for a semi-annually customer?
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Is there an automated way to charge a 'declined' fee for auto cc charges that are declined?
Each month we have several customers (usual suspects)) that have their cc declined. I want to implement a charge for the initial occurrence. Is this available in SiteLInk?
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Gate access
We use Gatese for our gate system. It keeps deleting occupied units making the gate code invalid. I have to go back and add unit
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Best way to reverse and credit a prepaid monthly rent charge for a tenant that is not moving out.
A new tenant set up an online profile so he can make credit card payments online. He was already paid until the end of March. He accidently made a payment online when he was setting up his profile. The tenant is now paid until the end of April but would like us to reverse that charge an issue him a credit for April. What…
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What are the TPP ADW-12 and ADW-15
Sitelink brought these both up in the payment screen and I have no info to give the tenant. Just looking for clarification on what they are for. Thank you.
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Address information problem
since today's update i don't seem to be able to edit address information???? in trying to find away to edit address information got an error unable to cast object of type 'System.Strin' to type 'System.Drawing.Image'.
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Past Due Schedules
Hello. New to storage and I'm reviewing the past due schedule that was in place. Is this a pretty common schedule for everyone? (I'm in NH) 5 days past - overlock notice and fee, 15 days past - late notice and fee, 20 days past - cut lock notice and fee, 30 days past - notice of lien and fee, then an auction notice when…
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Package delivery for tenants
Our town has a real problem with "porch pirates" stealing delivered packages in broad daylight right from peoples front doors. I've had a significant number of tenants inquire about having packages delivered here for them. Anyone out there doing (or planning on doing) package acceptance as an add on service, or even just…
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Online Payments Today
When trying to make a payment online today, the following message happens after clicking Make Payment. Error Source: WebLib Error Message: System.NullReferenceException: Object reference not set to an instance of an object. at SLNetWsL.LocInfo.WSL_GDA(DataSet dsOp, String sKeyIn) Stack Trace: at…
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Security Deposit during transfer.
I did not receive an answer from customer support, so I'll ask here. Sitelink gives the option to increase the security deposit when transferring a tenant; however, I do not see how to decrease the deposit. I sometimes have a tenant spring cleaning and moving to a smaller unit and it would be nice to give their (sometimes…
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Proper record keeping when using E-Leases?
The digital leases are new to me. I have to say that I love them. Here is where I get concerned. I am used to having a folder that all documents and copies are kept in. I've been taught to keep returned mail (unopened) in the folder in case we get sued by the tenant. How do I keep the returned mail that is not opened in a…
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STEPS IN FORMS AND FEES
WONDERING WHAT EVERYONES PROCESS IS 20 DAY LATE NOTICE 30 DAY LATE NOTICE 45 DAY LIEN AND CUT LOCK 60 DAY AUCTION NOTICE
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Adding new build Units, price New ones the same as the old or up the price??
We our an 40 year old facility. Lowest in our area for 10x20 which is $160, competitors with newer facilities are charging $240 for a 10x20. Should we price the new 10x20 units the same our old units? We are filled up, no rentals available with constant calls coming in. Currently have 280 units and will be adding 60 more…
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Auto pay question
If someone is signed up for autopay, and their payment gets declined for something like "insufficient funds", does the site send them a notification via their registered email that their scheduled payment did not go through?
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California Late fee Schedule
Hello and Happy New Year! My company is considering switching to conform to the California late fee schedule. This is something I have been pushing for, for quite some time. I know it's as simple as clicking the button to use that fee schedule, along with some modifications, what we don't know is are we legally bound to…
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LIEN PROCEDURE
What is your lien procedure? What do you have on your form? I know it varies by State I am in Florida. Do you put the auction date on that notice or a 2nd notice?
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New site for certification Storable Training modules
I am doing some certification training on the new Storale Training website and am having issue with some of the modules not showing the test questions at the end of the module. I logged out of my account and logged back in. Can someone point me in the direction of who to email? It is so weird. Thank you in advance
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Access Control Operator Roundtable - this Friday!
The Do More webinar series returns this Friday, Feb. 18 with a panel of operators discussing how Access Control is transforming the way they do business. Because today’s storage customers are more digitally inclined than ever before, it’s important to learn how storage operators are using the latest in access control…