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Get me out of the office! Tablet?
Hi, first timer here. I did a search and most of the tablet info is pretty old. My office is in my house which is next door to the storage property. It's only 211 units but being in constant close proximity to the biz makes for a 7 day job. I'm supposedly "closed" on Sundays and Tuesdays but was thinking of changing the…
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How to Move When You Have Dogs and Cats
Your pets may understand a few words, but they will not comprehend, “Can you please be on your best behavior in the back seat as we drive 1,700 miles across the country to our new home?” [Read the full article from The New York Times]
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CRM Automatically Process
Is there a way to setup CRM to automatically send an email. I am trying to find a work around for the Reservation Confirmation Letter that can't be modified. FYI if you feel you should be able to customize the Confirmation Letter please put in a request to SL. If enough people make the request it might get done!
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SiteLink Access Control coming soon!
Better Access Control. Better Everything. Available this January. At Storable, our job is to help make your job easier and more productive. And we recognize that Access Control is mission-critical to your daily operations. Because of this, it’s unacceptable for it to not work - or to not work well. Not only does that…
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Access Control
I am pleased to hear that Sitelink/Storable is building in a gate access system. Does anyone yet know if it will require new hardware, keypads, and wiring? Or maybe overlay an existing system? We currently use PTI Cloud, which works very well, but can be a bit challenging when there is a problem. Looking forward to see…
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Past Due Events Issue.
On my Past Due Events schedule, after 20 days, I overlock the tenant, charge a $15 fee, and generate and mail an Overlock Notice. I just had a tenant come up to the Auction Notice stage, and in reviewing their account, noticed that they had never gone through the Overlock stage. I reviewed all my settings and everything…
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Tenants who pay the day before their sale
Hello. What do you all do for tenants who pay right before their scheduled sale but after we've cut their lock to do a visual inventory and take pictures? Once they pay, we should technically take our overlock off since they've paid current but that would just leave a tiny clip that anybody could snap. If they're there in…
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Site with no internet access
Wondering if anybody runs a site that does not have good internet access off a hot spot. I have a site I run remotely but would like to update gate codes and view cameras off site. I use storelogix gate software. Any suggestions would be appreciated.
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Refund Amount Discrepancy
#1 I always recommend that facilities don't issue refunds due to employee fraud possibilities and the fact that SL refund figures are often hard to understand from the Refund Receipt. I always do the refunds myself and always verify the figures with written or calculator figures. #2 We started issuing the refunds on card:…
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Your Oldest Tenant
Just had the honor of leasing a unit to a 92-year-old WWII veteran. He drove his own car, filled out the application, signed and initial the lease agreement. Then unloaded two bicycles into his unit and headed home for another load. And to boot he served in the Navy, just like me!
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Happy Thanksgiving! + Holiday Support Hours
We are so grateful for our incredible customers and colleagues. Thank you for being part of the Storable family. Happy Thanksgiving! In observance of Thanksgiving, Storable Support will be closed on Thursday and Friday, November 25-26, 2021. We will return to normal business hours on Saturday, November 27th, 9:00 am EST.…
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StorLogix, Multiple Own Units and Alarms Going off
Two of our properties have individually alarmed units and use StorLogix. When a customer with multiple units enters (and the doors should disarm) the alarm on one of the units still go off. Any solutions or settings to check? Pictures or links would be nice
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Having issues with SiteLink and/or LiveUpdate?
Alright, I took off for an extended weekend, first time in a long time, and I came back to a mess? I have someone that comes in once in a while to process payments and she messaged me this weekend to say that SiteLink would just hang on the splash screen without booting. I figured she had done something wrong, so I had her…
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Is PTI Out of Business?
It took 3 weeks to get a call back from PTI on a new code transfer to the keypad problem. It took 2 weeks to get a call back a few weeks before that. I tried everything from their ridiculous tickets to emails to voice mails. Are they still active in the self storage arena. I will not use them on the three new facilities…
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How do I set my website up so I can take payments online?
Hi I just upgraded from stand alone. How do I set up my website to take payments online.
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download documents
How do you download a document (such as a vehicle title or insurance) to a customers acct? all I can seem to get is a small corner, the same size as the drivers license we scan in.
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PEOPLE PAYING OTHER PEOPLES UNIT
If someone comes in and pays for another persons units, do you give them the receipt that prints out? Or give them a hand written ? Only since it has the unit number their address, just wondering.
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Multiple discounts on Move-in
How do you apply two discounts on move-in. For example we offer a military discount and are also running a promotion on half off the month. One of them is added in the lead to lease section. Then when you try to add the other during move in, it removes the other one. I normally just credit the acct the discount amount of…
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Individual Invoice Settings?
Hi - We have a commercial customer that requires a different type of invoice than what we typically send. I know how to choose invoice format for all, but is there a way to customize for an individual tenant so they are automatically sent their customized invoice each month? I mean, I can add a calendar reminder to do this…
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Blacklist
Since SiteLink doesn't offer anything on their program, how do you folks keep track of blacklisted tenants?
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How do I Transfer Ownership of a Unit?
I have a Tenant that wants to Transfer Ownership of the Unit to her Brother. I have a Transfer Lease from Tenant to Another form for them to sign. Can I just change the name in the Patient information and then print out a new lease, or do I have to do a move out and move it?
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Sales Tax
Does anyone know how to not have the sales tax added to the account? I tried in ledger as I did mark no sales tax but tax still populates on the account!
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SiteLink CallCenter API timezone
I'm posting here because I'm quite confused with the way SiteLink API parses and returns information where timezone is important. My site/facility is set to Singapore time, GMT+8. I'm using TenantInvoicesByTenantID, requesting for all invoices for a particular tenant, from 0000 hrs to 2359hrs of a particular day. This is…
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Thank you, Veterans
There is nothing in this world that can match the hard work, dedication, commitment, and passion of those that serve to protect this country. We extend our sincerest gratitude on Veterans Day to all military personnel and loved ones, past and present. The Storable employees and customers that are members of this elite…
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Realign units on map
I placed a new unit on the map but it doesn't align properly (my mistake) with units of the same size in the same row of units. How do I move the unit into it's proper place? Thanks
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How to link a tenant with two units into one account?
I have a few different tenants with multiple units. Some have the payment option to pay all at once and some I have to go find their other accounts to do each payment. Is there a way to connect the separated units? Thanks
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Customers having issues making payments online
I have had quite a few people call in stating that they get this when trying to log in to make a payment and others get logged in just fine. Anyone know why? *Login failed. Click Create account to register or Forgot Password to reset your account password.*
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Price increase for current tenants
I increased by $5 all units on Oct. 1st through the modify units button. It automatically set the start date for Oct. 2. As of Oct.2 the tenant rate and the standard rate reflected the increase but the amount due still had the old rate.
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Waiting Lists - Pros and Cons
Has anyone been successful in using a waiting list for units and parking spaces. If so what form did you use. We tried listing them as "Lead" in the reservations area but they soon became unmanageable. We only take reservations 14 days in advance and are at 94% capacity. Thanks!
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Is it possible for an automatic payment to go thru before it's supposed to?
I had a tenant pay rent for 2 separate units and set up automatic payment for each one on the 3rd of every month before I closed the office for the day. When I came back next day, I noticed another charge for the same two units thru MyHub Auto Bill. Does someone need to log in for a payment to go thru? A few days later,…