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Facility Cleaning/vacuuming
I was wondering if anyone out there has any good recommendations for a cordless or backpack type vacuum? Our facility is indoors and we are trying to figure out the best way to keep the rows clean (our favorite time of year is the Holiday "fake tree needles" week!) Currently we manually sweep, or use a shop-vac and SUPER…
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Sitelink, TWILIO SMS received
Hello, My company uses Twilio for SMS within Sitelink and we love it. One thing though, why is it not an option to receive texts and have them saved within the tenant notes? I know other companies that cost much more to text have this feature, so it has to be able to be implemented with twilio somehow. Anyone have any…
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Hiring Resident Manager & Assistant Manager - Avon Indiana
We are hiring Resident Manager position and Assistant Manager positions for brand new facility in Avon Indiana, just west of Indianapolis. Follow links below to apply: https://www.indeed.com/job/property-manager-c66f766a03975e3b https://www.indeed.com/job/assistant-property-managerleasing-agent-f025700a9e739978
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3 Online Reputation Management Strategies Critical to Improving SEO
If you’re not doing all you can to optimize your search rankings, you’re probably losing business. Search Engine Optimization (SEO) is a must, if you want to capture organic search traffic. But SEO is a complicated science. Optimizing your search results relies on both on-page factors, such as content quality, site…
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Changing anniversary date back to its original date
At request of tenant we changed anniversary date from 1st to 5th. No payment has been taken to effect the change. Now tenant said she didn't request that. How do we change back to the original date? Thanks.
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SiteLink Web Edition won't Load after 6-22-21 Update
Anyone else having trouble uploading SiteLink Web edition after the latest update? One of my computers loaded up fine, but my 2nd computer gets about 3/4 of the way through and freezes up. I have Restarted my computer, Cleared Cache Data, performed another Live Update and still no luck. Suggestions?
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Problems with June 22nd Update
With the latest update, I am now locked out of Administrator privileges' on the computer? I can change the Administer level password, and everything works on MyHub, but going through the computer, my Admin level permissions are suddenly restricted and I can not even take a payment?
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Search for check or money order payments
In Sitelink stand alone, you can search for a check number in the NSF adjustment screen. How can you do that in web edition? There has been times were a money order or check has credited to a wrong account and we do not find out about the possible error for a month or so.
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Ideas for painting numbers on outside of bldg.
We are painting our buildings this spring (exterior only) and every quote we have gotten the painting company does not want to stencil and re-paint numbers on outside of our buildings. Its apparently not the easiest thing to do. What my question is does anyone out there in storage forum land have any suggestions on other…
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E-sign setting??
is there a way to with-hold gate code until customer e-signs lease?
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SiteLink VOIDED the credit card transaction?
Hello! We went to process our accounts on autopay this morning, and received a new notice on one of the accounts. We've never seen a decline like this, can anyone explain what happened? "Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so…
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Synchronizing Anniversary Dates
Tenant has two units. Unit A anniversary date is 7/1. Unit B anniversary date is 7/14. Tenant wants the anniversary date of both of them to be the 5th
of the month. Question 1: I would move 7/1 to 7/5 and 7/14 to 8/5. Correct? Question 2: If tenant
wants both units to be in the same month, i.e., July can you move the…
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Required documentation for golf cart storage
Here in central FL there seem to be more golf carts than cars, especially in The Villages. We store them both inside units and in outside parking spaces. For vehicle storage we require registration, driver's license, and proof of insurance. Golf carts do not have to insured in FL, but most are. They don't need registration…
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How to handle people that do not want to pay rent of storage unit because of covid 19?
Should there be proof of loss of wages or layoff papers? What would be acceptable forms? New to this forum. Any info would be greatly appreciated.
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certified mail vs certificate of mailing
When mailing out the lien/term of lease/abandon unit ect. is it ok to send it *certificate of mailing ? or does it have to be *cerified mail? I heard somewhere that you could just do the certificate of mailing, because you don't have to know if the person received it or not you just have to prove that you sent it. HELP :)
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Transferring to unit with no promotion
Customer rents unit A with first month free promo and then comes in 2 days later and needs to transfer to a larger unit B that has no promo. When I process the transfer the promotion credit transfers to the larger unit, offering a promo on the larger unit. Is there a way to drop the promo before transferring?
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SITE LINK WEB EDITION LOG IN ERROR - ASSERT FAILURE
Guys. Each time we log in and start the web edition license appears in the following pop up window. Once we omit this screen and log in again the program runs normally. Please help to solve this annoying issue which has been appearing for a couple months now. Thanks in advance Benjamin.
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Letter History
Is there a way to see a history of letters that we have sent customers? I see that it automatically notates the account within the notes section, but I'm looking for a way to see the exact letter we sent in Sitelink. Like if I sent a letter in October and need to reprint that exact letter am I able to do so? The previous…
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New Layout -- Tell us what you think!
Hello, the new layout's been live for almost a week now! Good, bad, ugly -- please let us know what you think in the comments below. We'll try our hardest to modify where we can and take all possible measures to ensure that your time on the StorageForum is well-spent! Thank you, Amy C.
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Veterans Day 2020
Less than one percent of the US population serves in our Armed Forces at any given time. To defend one’s country is a calling, one not many people answer. But for all who have, we’re forever grateful, especially for those we have the honor to call our colleagues and customers. From all of us at Storable, thank you for your…
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Rate Increase Etiquette
We sent out a notice for an increase in rent. In the letter I state 30 days from their next due date. I thought a 30 day notice was probably required by law, but at the very least out of respect. My boss asked why I did it that way, and I had no good answer other then I thought it was probably required. Does anyone have…
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Multi Unit Credit Card
Can someone explain how to use the Multi Unit Credit Card feature in the Tenant list? Thanks
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had reservations removed by sitelink, is now taking reservations again?Anyone else have this issue?
had reservations removed by sitelink twice now,but just today it popped up I had a mobile reservation?
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Where did our tenant notes go?
Hello, SiteLink has always been very good about saving notes, especially notes we've manually entered. I just had two situations in a row come up, both involving notes, so I'm curious about if this is an issue others are having as well... One of the units I was following up on an autopay failure to process, and was giving…
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Credit on Account
Is there any way to have a credit showing on the invoice & receipt? Say if the monthly payment is $150 and they pay $160.. can the receipt & invoice bee set up to show that some where? I notice on the payment receipt is has a line that says "Available Credit" and one that says Current Balance.. how do I get the $$ to show…
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How does marketing impact occupancy?
Marketing can help increase your net operating income (NOI) despite what the market is doing by giving your company better leads, increased occupancy, and longer tenancy. If your self storage facilities are missing out on valuable occupancy, consider revamping your marketing strategy with these 5 simple marketing truths.
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Opening up questions that are posted on storage forum
Having trouble opening up the entire questions that are posted on storage forum,Might I be the only one having this issue?
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XYZ Acquires .Storage to Unlock Digital Real Estate for the Storage Industry
The .Storage Domain Ending Joins the Portfolio of the Most Popular New Domain, .XYZ Los Angeles, CA -- 05/03/2017 -- XYZ, operator of the most popular new domain in the world, .xyz announced the acquisition of .Storage as its tenth domain extension today. .Storage gives storage facilities and data storage providers alike…
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Monthly Statements
I want to send out statements; is there a automated method to do this each month? Like there is to create/send monthly invoices.
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Find the Management Company That's Right for Your Business
Regional and local management companies can be expected to be more effective than services offered by the REITs. Because every property has a unique market, demographic and personality, local and/or regional management companies are more likely to increase your probability of success. Equipped with an important local…