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Anyone having issues with pages translating?
I opened Lead to Lease this morning and the whole page was in Spanish. I didn't change any settings, and we don't speak Spanish. Closed the window, reopened, and it's back to English. Then this afternoon, my payment screen was in Spanish. Again, I closed it, reopened, and we're back to English. I thought I was going…
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squeaky roll up door on unit
What should I do when the roll up door on a unit is super squeaky/screeching when rolled up/down? What do i put on it and where do put it?
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What do you do with returned locks?
We sell a Chateau cylinder lock C481-6 w/3 keys to our customer. Sometimes the customer returns the lock and "some" keys. If there are 3 keys returned with the lock we recycle the lock and give it away as free. Locks with 1 or 2 keys returned we keep. Suggestions on what to do with the lock and keys we don't recycle are…
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How to Correct a Botched Future Move In?
Tenant was scheduled for a future move in on 10/1. He was accidently moved in on 9/14. Payment of
$69.00 was taken resulting in a paid through date of 10/13. Sitelink tech support said cleanest solution
was to move him out and put him on a reservation for 10/1 move in. Following their recommendation would leave us
owning…
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World Password Day!
According to the Verizon Data Breach Investigations Report, compromised passwords are responsible for 81% of hacking-related breaches. Use this infographic to make sure your passwords (and those of your employees) are as secure as possible. A printable version is attached too :)
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My Gardening Attempt: Part 3
I started gardening a few weeks ago (for the first time!) Click here for Part 1 Click here for Part 2 Part Three: O.B is still chewing on the fern. She loves it on my balcony because she can watch the birds and spend time trying to stare down my next door neighbor's dog (he likes to hang out on his balcony, too), so I…
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Need help regarding Sitelink API Integration with WordPress
Hello everyone, I want to integrate the Sitelink API with a wordpress site, and don't want to use Sitelink templates provided. I want to handle everything such as payment processing on my site only. Can anyone help.
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Insurance
Do any of you require a proof of insurance? Shed Stuff offers insurance but you don't have to purchase it but you will initial that you will take all responsibility.
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New Owners
If all goes well we will have new owners of both of our facilities around the 2nd week in October. Hopefully all 3 of us will still have our jobs. Are there any Storage King owners or employees on the forums?
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How do I track late fees across my company?
I am looking to track the number of late fees my company issues during a month for our 7 sites combined? Is there a way to track late fees in corporate control center?
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How can I get data from the API to my website?
I'm creating a website for my facilities. Is there any documentation on how to use webhooks or the api on a website? I need up to date pricing and availability. I dont want to use the template that comes with sitelink. What are my options?
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email issue
A customer made a payment this morning online. I just received a copy of the email sent. Where it says Dear>>>>>>>>>>>> instead of the persons name it had their credit card number. I went into their account and no where does it show that info. The card should not be sent in email like that. not sure whats going on. just a…
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Esign - Remove old entries
In the Esign console we have a bunch of old leases under "Out for Tenant Signature". How do we remove these old lease entries and clean it up?
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Can you scan a drivers license to MyHub? I only see an option to download a file.
I only see an option to upload a file.
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Expired Proof Of Insurance
Is there a way to run a report to show all tenants with Expired Proof of Insurance?
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how to apply a tenant referral
When a tenant refers a friend and both tenants are in good standing with their units for 2 months, how does one apply the referral bonus to the referring tenant?
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lien notice
When you send out the lien notice do you put the time and date of sale? Or do you put in a 2nd notice only?
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Drivers lic
Does anyone use something to swipe a drivers lic ? if yes, what do you use?
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Self storage
Any self-storage unit for storing my vehicles for 6 months?
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auction
WE SOLD A UNIT ON STORAGE TREASURES NOW THE CUSTOMER WANTS TO PAY CAN I CANCEL AFTER BEING SOLD
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Spanish Language Forms in California
Why are the leases and letters all in English? Can a Version in Spanish be an option? Where can i find a template or do i create my own?
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Error Message Regarding SL Web Edition
Anyone else getting the error message saying there's no internet connection, when there is? I cannot get SL to load up, just keeps repeating the same error message. MyHub is now stating it cannot be reached, as well. This is not a good day to not have our system functioning!
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**Incentives**
What type of bonus or incentive program does your company offer to their employees/managers?
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Card Processing Error Messages
I have services through SBOA and the processor is Paya. I have been getting quite a few that say Invalid Transaction. Anyone experience this or know what it is? Thanks Julie
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Past tenant got email from website stating balance.
A past tenant moved out in July no issue. His unit is rented and he is not in the current rent roll. He still was able to access that unit through the website and leave a note for me. So... that unit has new tenants, but if you look at the notes it says his unit # and he said the website also says he has a balance. He told…
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EMAIL
IS ANYONE USING AOL FOR THEIR EMAIL, IF YES WHAT SMTP ADDRESS AND PORT NUMBER THANK YOU
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On-line Payment difficulties
Is anyone else having constant problems with tenants being able to make payments on-line? Every month we have at least 15 people who call in saying they are unable to complete payments due to a variety of reasons from timed out to change your password. I have communicated with Sitelink numerous times and they give me this…
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insurance
Looking at Storable Tenant Insurance, anyone using it? Are you happy with it?
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refund
How to do refund on cc that we don't have on file for a prepaid unit that is no longer needed?
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refund question
Customer prepaid for their unit in advance, paid for 3 months but only needed 2 months, how do I credit it back to them, we don't have their cc info on file.