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PCI compliance
Does anyone save credit card numbers on the screen on notes. We do not but I have alot of customers that want it saved, just to call and say charge it. I don't think its PCI compliance
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Innovation & SiteLink Features
Hello, As a site administrator, I was hoping to initiate a dialogue around a. non-conventional or experimental methodology you've implemented that has become an effective tool for your day to day administration, and b. SiteLink features you've considered or requested that you think could simplify or improve overall…
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Auctioning a unit
Good afternoon and happy New Year to all.I came here to reach out for some guidance and to better educate myself on the regulations of self storage. I had a unit at a facility that was mostly tools of my trade for a remodel business I have. Somehow they mistakingly auctioned off, admitted to their negligence, bought the…
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Credit Card processing in batches
I have 400 tenants on autopay. Is there a way to select half of them for credit card processing, then later run the remainder. Clicking the little box 200 times is a pain. The problem with running all 400 payments is that a glitch during processing can be a problem. Plus, sending the 400 receipts after seems to be too many…
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2FA (Two Factor Authorization)?
Hi, Is Sitelink utilizing this feature to help limit gate code sharing among tenants?
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Credit & Account Balance/Credit to show on receipt
On the receipts that are given to our customers there is a couple lines I really want to have the amount show up in - Available Credit, Current Balance (both on the upper portion of the receipt and then Current Account Balance on the lower area of the receipt... I'm going nutz trying to get these numbers to show up - am I…
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Rent increase notifications
I am scheduling a rent increase but am uncertain if I emailed notice if it would be considered the written notice that is required? I think that if a tenant can email us a moving out notice, then I can email a rent increase notice, right?
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Certified Self Storage Manager
My name is Eric, and I am the office manager at GlenMark Self Storage in the rural northern California community of Willits. We currently have two locations and over 800 units between the two; with more being added after the new year. So I completed the Certified Professional courses in August of 2019 and was wondering if…
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SiteLink interface with StorLogix questions
So, I provide 24hr access to all tenants normally, but, I've got a "problem tenant" whose facility access hours I have restricted. I use the PTI Storlogix access control software and have modified his access level. The issue I have is, if I use the General Setup-->Gate Setup-->Update Gate/Update All Tenants on the SiteLink…
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Invoicing
I'm going to try and explain this the best way possible. When I'm on SiteLink Web Edition or myHub, I can not get new invoices to show. It was only showing for one tenant. I have a particular tenant that is requesting we invoice them and I have no idea how to get it to show up so that I can process it. Is anyone able to…
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Sent Emails
I switched from Outlook to the SMTP as requested by SiteLink a few months ago. Where can I find my sent emails?
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Tenant Insuance
Hi Everybody I'm looking into other tenant ins...we are currently using Bader. What's everybody else using and why? Thanks Sally
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Editing Lease
Hi I've done this before, but it's been a long time. I want to change the day that we overlock units. I watched the training video about key words, but how do I put in the day I want to use? Right now it's says day 15 and I want to change it to 11. Thanks so much
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Looking to replace my Spiderdoor....any ideas or suggestions?
Hi everyone! I installed Spiderdoor a while back, but it's just not for me...not looking to bash them in any way, so please don't ask. However, I'm wondering what other people are doing or suggest for gate software/controller. I basically just need a new keypad and software for it. We used to have Digigate, and now I'm…
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Aged Receivables
Discovered an issue in Sitelink where transfers (any and all) create a receivables trail. Regardless of whether the person is in good standing in their account or has moved out, the previous unit shows them as owing money. This problem was sent to support who of course believed that I was simply doing something wrong. Not…
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How hard can it be to keep Sitelink on top of the windows stack?
How hard can it be to have Sitelink programmers make it so the program stays on the top screen and doesn't dive behind any and all open windows. I have pleaded with the folks in support to have this corrected. My pleas fall on deaf ears. For the love of Pete, we are time strapped people in the storage industry. When we…
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Avery label problem
Has anyone else experienced this problem with printing labels in SiteLink. When we print labels the first row at the top of the labels page is perfect then with each subsequent row the address moves higher up the label and is not usable. This results in us being only able to use the first row of labels and the last row (by…
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Notification of Online Rental
One year into this and I still can't "program" SL to get the information I need for an Online Rental. Gatecode in a format we use. Phone number of Alternate Contact which is very important. Insurance form issues if taking out insurance. And most important is notification of online rental. If I can get a phone call for a…
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How should take care of a ERROR 6006 from DigiGate?
Good afternoon, as I open the store this morning, there was a msg about update for windows, nothing wrong with that. After, I restarted the system and DigiGate was doing its refresh, the error 6006 came up. I did an update on the gate and on the utilities but the error keeps pupping up. Any suggestion's!
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Does Sitelink support Authorize.net to process cc payments?
We are changing our banking and one requirement is for us to utilize authorize.net to process our credit card payments. Does Sitelink support this service?
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Alignment feature on Map
Can someone explain how to use the Alignment feature when setting up new units on the map? I tried the training videos but seems to not be working for the map. I have parking spots I need to layout at an angle.
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Getting to 100% occupancy
as background...my son and I own and operate three small storage facilities in Canada all within 15 minute drive of one another. He manages one and I manage two. I use a great report that appears in my inbox every morning that lists all the vacant units at all three sites. This is invaluable to ensure we offer potential…
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Prorating in
Hello everyone!!! Currently our company has it set to have all rents due on the 1st of the month. When a new tenant rents from us we prorate them in and they are due on the 1st for the next month. The issue we are having is the new tenant rents their unit on say the 26th of the month and pays a SUPER low rent charge and a…
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Session Timing Out
I've been getting some feedback from tenants using the online portal to pay; they keep reporting that when they attempt to pay, they get a "session timed out" or "session expired" message, and their payment does not go through. Is that something that is set here, on the Payments tab? Does having it at "0" mean that they…
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When to build new units? I think I’m there.
Hey all I just have a few questions and like opinions. I’ve owned my storage business since 2017. When I acquired it we were right around 65%-70% occupancy. Within that year or so I’ve had it up to 85%+ occupancy. The current facility isn’t a huge one at 116 units, but I have the land and room to build an additional 25…
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Processing CC
anyone come in this morning to see that their AutoChg were not automatically processed ?
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Changing Anniversary Dates
Since Sitelink is in ANOTHER company wide meeting and doesn't tell you when to expect it will be over thought I'd ask my question here. I've changed the anniversary date on unit A to match unit B's anniversary date, but unit A still has the old date on it. What's going on??? P.S. Just got a notice from our local fire…
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Join us Thursday! -- Webinar Series: Getting the Most Out of SiteLink
SiteLink has a lot to offer but it can be difficult to figure out where to start to maximize your investment. Our goal is to change that by introducing our Getting the Most out of SiteLink webinars. Starting this month, we’ll be hosting roundtables with some of our most successful operators discussing how they're unlocking…
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Recurring Charges
How do I set up a recurring charge? I can set up normal charges now I want to set up a recurring charge.
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It's Pi Day!
Happy Friday and Pi Day! Technically, Pi Day is Sunday but we are celebrating today! Check out this website that lets you find your birthday in the number pi. It’s pretty cool. Comment to let us know where your birthday falls in pi. I'll go first here! ~Amy C.