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Exterior Signage, Banners & Hoarding
Just wondered what types exterior signage, banners or hoarding you have outside your self storage facilities to: 1) Allow visitors to find you easily enough 2) Create business from passing trade. Thankssssss
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Delay After Update?
Is anyone else experiencing a delay between functions after running the Live Update this morning? Every time I hit Save, go back out of a tenant's screen, or pretty much anything, I get between an 8 second to 10 second delay.
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HELP!
If a tenant signed a paper lease (3 years ago before we got into the online stuff the last couple months) but wants to sign up for online payments how do we get Sitelink to recognize they already have signed an agreement?
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Auto Bill Edit Disabled
Hello, there was a previous discussion question on this forum as to why the Auto Bill Edit button was disabled. This was never clearly answered and now it seems the original question has been forgotten. So, it the Auto Bill Edit button going to be enabled anytime soon?
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Payment Screen Edit Auto Bill Disable Whyyyyyyyyyyyyyyy!!!!!!!!!!!!!!!!!!!!!
So i just talk to Sitelink and they said they are disabling the option to edit a person auto payment info in the accounts/payment screen/ledger setting/auto bill edit. You must now go to customer/tenant then highlight name in blue and hit credit card. WHYYYYYYYYYYYYYY would you remove this option. Now if I'm on the phone…
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Great idea for new feature-be able to add a picture to your unit notes from walk thru screen
It would be very helpful and help keep immaculate records on the condition of a unit if you could snap a photo to add to a unit note when doing walk-thru with your phone or iPad! If there were damage, an incorrect lock, junk left outside, etc. you could just snap a small pic into the note for reference and record of damage…
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May the 4th be with you today!
“More with powerful technology you will do. Hrmmm.” #maythe4thbewithyou
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Automatic Payments Locking Up
Yesterday & Today I have had trouble with the program locking up while processing automatic payments. Anyone else had issues?
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Transferring from large to smaller unit
In instances where a tenant has transferred from a larger to a smaller unit, in doing so, the security deposit cannot be adjusted to match the deposit for the unit they are getting into. How come? In order to do this, you have to move the tenant out, refund their rent/deposit in cash, and then move them into the smaller…
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Death of tenant (California)
Does anyone know of the legal way to handle the death of a tenant's unit in the sate of California?
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auction
Do you do a lien search on all your units being auctioned?
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Best movies of 2017
According to movie review aggregator Rotten Tomatoes, the top 5 movies of this year were: Get Out The Big Sick Dunkirk Wonder Woman Lady Bird Is your favorite on this list? I have to admit I've only seen one of these, so it's hard to judge! What do you all think?
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Not trying to start a debate
I'm curious if your facility is requiring employees to get the Covid - 19 vaccine?
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Windows 10 Updates / Restart
How can I get SL to open back up after a restart. And to open up two different SL locations. SL has to be open for our on line rentals. Or is there a way to shut off or at least control when the updates happen? Thanks
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SiteLink and QuickBooks
Does anyone have experience with SiteLink feeding into QuickBooks? If so, do you have it set up for daily or monthly? And how do you like it? Or alternatively, if any of you use Quickbooks and you don't use the SiteLink export system, how do you manually post the SiteLink financial information? Thank you for your input.
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Reversing a move-in scheduled for a future date
I rented a unit to a very kind lady who wasn't planning on actually being in the area and utilizing the storage until April 15th. I just got off the phone with her and was told that her overall plans had changed and she will no longer need the unit after all. However, because the actual move in hasn't occurred yet, I can…
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Self-storage services experience
Hello guys, I'm a backpacker. I'm planning for a three-month trip. I have been arranging all the essentials for it for the past three weeks. Everything seems checked. The only thing that still worried me is the safety of my valuables at home. I've some valuable files and documents in my house. It also not safe to carry…
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How to add ADA units to the site map
We have several ADA units available and want to label them on our site map. Do any of you know how to do this? Thanks!
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Emailing Partial Payment letter
How do I set up to have the prompt "Email Partial Payment Letter" after taking the initial payment directly from the payment screen? I know I can go into the letter list and do manually but it should be as simple as after the prompt to email the receipt you then get a prompt to print (yes this happens) or email the partial…
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Fee Dilema
Hi All, Our TSSA lease details fees for cleaning and hual off (per hour charge with a minimum). A tenant informed us they had moved out in the last week of the month. Even though the lease states that 30 days' notice is required, we are normally lenient on it as long as we are aware. I reiterated to them that the unit must…
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Get to Know Your Customers Day!
We’re celebrating Get to Know Your Customers Day today and are looking forward to hearing your answers to this one! If you comment, please send me a message (@storable_support) with your email address for a special, thank you treat!! :)
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New to Forum
Hello. I'm new here and new to the business. My wife and I took the position of Resident Managers in a small storage company in Ogden, UT. We are settling in and getting familiar with everything but I'm sure we will continue to learn for as long as we are here. I have spent some time exploring the threads but they go back…
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Reservation Fees - Good or Bad?
We are talking about taking a $25 reservation fee, but I foresee
more problems than benefits. In the
perfect reservation fee world, the tenant makes the reservation, pays the fee
using his credit card, moves in on the scheduled date, and the fee is credited
towards his initial payment. A few
questions: 1. Assuming the fee…
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Form Setup Keywords
There is a keyword called Tenant.CreditCardNumber which shows the autobill credit card number, but is there any keyword that would show an autobill ACH number?
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Reconcile deposits with bank
Does anyone have a good system to reconcile deposits with your bank statement? I have tried a few ways and it all seems very tedious. I feel like there has to be a better way.
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ACH Auto Bill Account Type Business Checking
When selecting Business Checking I get a message stating the tenant needs to have a Valid Tax ID. We do not require the Tax ID. Is there a way to disable this? We just select Consumer Checking. Not sure it matters.
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Form Setup
Does anyone know how to copy just one form from one Location number to another Location number without copying them all? Just one.
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How do I refund existing tenant's Deposit from transferred unit to old unit on SiteLink?
Hi all I am pretty much newbie to software like this.(even business like this) recently my client transferred to a different unit, and made all payment and additional deposit as well, but now I need to roll back to his old unit but don't know how to process refund additional deposit from transferred unit to his old unit in…
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credit card decline message
Hello, does anyone know what the credit card decline message "806 Restraint" means? Thanks
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Auction Sale Notices?
Random question here... Does anyone use the Auction Sale Notice in Sitelink? Do you have a customer version of it that you use? I want to start using it but I think half of the page is missing and want to make sure that it is correct before I start using it.