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Report by Username
Greetings! I am very new to storage and am impressed with the sitelink function as well as the supporting forum. I would like to track/review my progress of people I have moved in/out and wondering if there was a report I could filter by Sitelink Username. Any guidance or suggested "Custom Report" code would be greatly…
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e-signing multiple reports
After taking a payment during move-in, I have clicked finish instead of reviewing all the paperwork with the customer to sign. Is there a way to bring up Multiple pages to e-sign? Or do I need to go into customer reports and bring up one at a time?
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Boxes
Are U-Haul boxes made of recycled material?
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Re-print of previously paid invoices
Good afternoon - I have a tenant who has discovered that his previous book keeper "misplaced" the last year of invoices & receipts - the receipts are an easy reprint - does anyone know if you can re-print the invoices?
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UPLOADING PIC
We have an Rv section I am uploading pictures of their spot Every time it uploads sideways how can I change it
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Online Payment
A tenant paid online yesterday and she has 2 units. Unfortunately she ended up paying 2 months on ONE unit and not a payment on the the other unit. How am I able to reassign the payment? We do NOT have Sl merchant services.
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Recommendations on affordable storage bin rentals
Hi everyone, I run a retail sport store. i used to get shipment once a month , with a stock for the next 1 and half month. Post COVID the sales have been hit so badly and 2 preordered shipments will reach in a week's time. I am left with no space to accommodate this . Also i cannot afford, building a warehouse, just for…
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Overlock
We are currently trying out new features in Sitelink as far as CC Processing, Invoicing , and just letting the systems do these things for us. My project is to have the system apply the Overlock fee and mark the unit over locked, the way the late fees are automatically added. Does anyone know if this possible? Please let…
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Type of Auction
Do you hold live actions for your units? We use Storage Treasures at my current facility and are happy with them. Did live auctions at my last facility (6 years ago), but they were not well attended.
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New layout
Please tell me that everyone's page layout changed for the forums.
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iPad use with MyHub and e-sign
Trying hard to get my team to utilize the new iPads we purchased a few months ago and it seems at this point to be more frustrating than anything. Trying to eliminate paper and streamline the move-in process with the iPads but neither expectation is being met. Anyone with some pointers on best practices using iPads/e-sign.…
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Exterior Signage, Banners & Hoarding
Just wondered what types exterior signage, banners or hoarding you have outside your self storage facilities to: 1) Allow visitors to find you easily enough 2) Create business from passing trade. Thankssssss
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Delay After Update?
Is anyone else experiencing a delay between functions after running the Live Update this morning? Every time I hit Save, go back out of a tenant's screen, or pretty much anything, I get between an 8 second to 10 second delay.
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HELP!
If a tenant signed a paper lease (3 years ago before we got into the online stuff the last couple months) but wants to sign up for online payments how do we get Sitelink to recognize they already have signed an agreement?
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Auto Bill Edit Disabled
Hello, there was a previous discussion question on this forum as to why the Auto Bill Edit button was disabled. This was never clearly answered and now it seems the original question has been forgotten. So, it the Auto Bill Edit button going to be enabled anytime soon?
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Payment Screen Edit Auto Bill Disable Whyyyyyyyyyyyyyyy!!!!!!!!!!!!!!!!!!!!!
So i just talk to Sitelink and they said they are disabling the option to edit a person auto payment info in the accounts/payment screen/ledger setting/auto bill edit. You must now go to customer/tenant then highlight name in blue and hit credit card. WHYYYYYYYYYYYYYY would you remove this option. Now if I'm on the phone…
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Great idea for new feature-be able to add a picture to your unit notes from walk thru screen
It would be very helpful and help keep immaculate records on the condition of a unit if you could snap a photo to add to a unit note when doing walk-thru with your phone or iPad! If there were damage, an incorrect lock, junk left outside, etc. you could just snap a small pic into the note for reference and record of damage…
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May the 4th be with you today!
“More with powerful technology you will do. Hrmmm.” #maythe4thbewithyou
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Automatic Payments Locking Up
Yesterday & Today I have had trouble with the program locking up while processing automatic payments. Anyone else had issues?
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Transferring from large to smaller unit
In instances where a tenant has transferred from a larger to a smaller unit, in doing so, the security deposit cannot be adjusted to match the deposit for the unit they are getting into. How come? In order to do this, you have to move the tenant out, refund their rent/deposit in cash, and then move them into the smaller…
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Death of tenant (California)
Does anyone know of the legal way to handle the death of a tenant's unit in the sate of California?
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auction
Do you do a lien search on all your units being auctioned?
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Best movies of 2017
According to movie review aggregator Rotten Tomatoes, the top 5 movies of this year were: Get Out The Big Sick Dunkirk Wonder Woman Lady Bird Is your favorite on this list? I have to admit I've only seen one of these, so it's hard to judge! What do you all think?
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Not trying to start a debate
I'm curious if your facility is requiring employees to get the Covid - 19 vaccine?
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Windows 10 Updates / Restart
How can I get SL to open back up after a restart. And to open up two different SL locations. SL has to be open for our on line rentals. Or is there a way to shut off or at least control when the updates happen? Thanks
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SiteLink and QuickBooks
Does anyone have experience with SiteLink feeding into QuickBooks? If so, do you have it set up for daily or monthly? And how do you like it? Or alternatively, if any of you use Quickbooks and you don't use the SiteLink export system, how do you manually post the SiteLink financial information? Thank you for your input.
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Reversing a move-in scheduled for a future date
I rented a unit to a very kind lady who wasn't planning on actually being in the area and utilizing the storage until April 15th. I just got off the phone with her and was told that her overall plans had changed and she will no longer need the unit after all. However, because the actual move in hasn't occurred yet, I can…
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Self-storage services experience
Hello guys, I'm a backpacker. I'm planning for a three-month trip. I have been arranging all the essentials for it for the past three weeks. Everything seems checked. The only thing that still worried me is the safety of my valuables at home. I've some valuable files and documents in my house. It also not safe to carry…
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How to add ADA units to the site map
We have several ADA units available and want to label them on our site map. Do any of you know how to do this? Thanks!
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Emailing Partial Payment letter
How do I set up to have the prompt "Email Partial Payment Letter" after taking the initial payment directly from the payment screen? I know I can go into the letter list and do manually but it should be as simple as after the prompt to email the receipt you then get a prompt to print (yes this happens) or email the partial…