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Auction/Legal Ad
Newbie and recently took over as office assistant/manager and noticed that there are tenants that have moved out in 2019 and early 2020 listed in Auction/Legal Ad. Is there a way to remove them from Auction/Legal Ad?
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storage locker
We are renovating our office and have a lot of archived materials. We thought of decluttering and moving those materials to a storage locker. So that we could get more space in our office. It will provide more office space for employees, which would increase productivity. I researched and found lots of do's and don't for…
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Storables NEW CC PROCESSING
I have so much to say about the new way to enter and capture credit/debit card information for auto pay. I have only had it for 2 weeks, but here is what I am seeing: Forcing us to go through the tenant screen, instead of the payment screen to update or add a credit card is foolish and sets us up for numerous mistakes. If…
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Lien Notices via email in CA
I know in the State of California, certified lien notices can be sent to tenants via email. I do believe one has to go through a third party verification system though? Does SiteLink offer anything that would allow my facility to begin sending these notices electronically? Thanks in advance.
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What are common ways facilities lose money?
The self-storage business has ups and downs based on predictable--or sometimes unpredictable--factors. Maybe it's simply the economy, local competition, or even the weather. What are some other ways you've seen a site lose money, for whatever reason, and did the issue get resolved?
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Originating vs. Pending
What is the difference between a document being originated and pending in the esign portal?
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Site Link not connecting to the internet
HELP! Site Link will not connect at 3 different locations and tenants can't make their payment online either.
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Bank Statement Reconcile
Anyone using Sitelink Merchant Services have a best practices for doing the bank statement reconcile? We just converted to SMS and the deposits are very different than our other processor. I know how to look at the daily deposits from myHub, but they are so different than my daily reports deposit amounts it's so tedious.…
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Cast Your Vote For Storable In The ISS Best Of Business Awards
The ISS Best Of Business nominations were released and Storable has been nominated in 8 categories! When we brought the industry’s leading brands like SiteLink, SpareFoot, storEDGE, and Storsmart together, our mission was to provide you with the best technology and services in the industry. We remain committed to that…
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Venmo or Paypal Payments
Is anyone accepting Venmo or Paypal Payments?
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We'll go first...
"If you build it, they will come."
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Newbie here
I am on the SST forum and I will try my darnedest to not bring my rep from there to here. Hopefully some of the SST people here will not roll their eyes too much. I am not new to the business. Doing it now for 9.5 years and am in Oregon.
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Web Camera Recommendations
Random question here.... What type of web cams or desktop cams do you use with sitelink? Is there one that works better with Sitelink? Our desktop camera is not compatible with windows 10 so we are looking to upgrade but all the ones I am finding online don't take stills photos. Would love any recommendations.
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this is embarrassing
Hello guys! recently I've noticed a gloomy atmosphere around the forum so this is my small attempt at lightening the mood lol. what has been the most embarrassing moment you have had with a customer? I'll start: we are located in Alaska, so obviously we have a lot of snow around. I was showing this lady a couple of units…
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How to deal with tenants who don't follow gate access hours?
I've noticed here recently on our gate log that a select few tenants are coming onto the property after hours. Our gate access hours are from 6 am-11 pm only, which is made very clear during the move-in process and even posted on the entrance gate. The system automatically locks them out when they try to come in after 11,…
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Where's Wal...I mean Dilbert??
I really look forward to the daily, snarky Dilbert postings each day. However, I noticed he's missing as of today :o Is he gone forever? Is this a temporary situation? Did something happen to the writer? Anyone know??
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Facility access to auction winners
What process do you use to allow auction winners into your facility so they can empty the unit they won? We allow the winner three days, during business hours, to empty the unit.
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invoicing
why do invoices keep popping up on the reminders after they have been processed?
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Reprint Moveout
I need to reprint a move out sheet for our files and I am not sure how to do this, is it possible?
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Sitelink Closed on Saturday ??
Called the usual number for Sitelink Tech Support, pressed 2 for Tech Support, was passed to Sparefoot whose recording said we're closed and please leave your message. Interesting, but al least I didn't have to listen to their awful "waiting" music.
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Setting up gmail smtp
Anyone on today by chance who might know the answer to this headache? Just got up to our new site in Oregon and when i'm trying to set up their email i'm getting the "cannot connect to remote server" error. Something i've noticed is they have the wrong port # listed but no matter how many times I type in 587 and hit "ok"…
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Cancel Rate Increase
Is it possible to cancel a rate increase once it has been accepted and the letters have been printed? We decided on a $3 rate increase on tenants that haven't had an increase in 270+ days. Now, a week later, the owner wants to cancel the increase. Letters haven't been mailed out yet, thankfully. Please let me know if it's…
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Follow Friday!
Are you following Storable on social media? If not, please do! You can find @storableinc on Twitter, Facebook, Instagram, and LinkedIn. We'd love to follow your companies back -- please drop your link(s) in the comment thread below! :)
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Updating Forms Used at Two Locations
I'm in process updating forms at Site 1 which will also be used at Site 2. How do I get the updated forms to Site 2 without copying them from Site 1 then opening Site 2 and pasting them into the Forms area? Thanks.
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How do I return a unit back to its original form?
Currently have an occupied 20x10 unit made up of combining
two 10x10 units and renting it at a 20x10 price. Tenant now only needs one of the 10x10s. How do I 1) split the unit back into two 10x10s;
2) renumber the “new “second 10x10; and 3) move the available rent back to the 10x10
the tenant will be occupying? Thanks.
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Fun at Work Day! - Take Two
UPDATED ON 2/11/2021 Hi, all. In the midst of making sure I communicated the most up-to-date information regarding yesterday’s outage, I accidentally republished this post (from 1/31/2021). All things considered, this error had pretty bad timing, but today is a new day, and yes - let’s have some fun! The same rules apply:…
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Emailing Reports
I am having trouble emailing reports. 0 sent, 1 failed. Can anyone test that feature for me. It has always worked in the past. Thanks Julie
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Hello from your new moderator!
Hi, everyone! I’m Amy C. and I’m your new moderator. Some of you may have seen my recent comments, but I wanted to more formally introduce myself and on behalf of Storable, thank you all for your continued participation within this forum. Special thanks go to @i43storage, @ESS, @MamaDuke7, @GoGreen, @Orkocean, and others…
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Can I add charges to multiple units instead of opening each one individually?
I need to add charges to about 100 accounts every month for electricity. They cannot be automatic and the amounts vary. I would love to quickly enter each one. Right now, I go to payments, sort by unit, then select and open the unit/tenant, then click edit charges, then select electricity, then replace $0.00 with whatever…
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Form Set up in Sitelink
Hello everyone, I was hoping there's a way to do this and someone can clue me in. I am re-doing some forms in sitelink. I would like to be able to add the amount of days past due a tenant is to a few different forms. I have tried a few keywords but can't figure it out for the life of me or if its even possible. EX: Your…