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How to add ADA units to the site map
We have several ADA units available and want to label them on our site map. Do any of you know how to do this? Thanks!
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Emailing Partial Payment letter
How do I set up to have the prompt "Email Partial Payment Letter" after taking the initial payment directly from the payment screen? I know I can go into the letter list and do manually but it should be as simple as after the prompt to email the receipt you then get a prompt to print (yes this happens) or email the partial…
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Fee Dilema
Hi All, Our TSSA lease details fees for cleaning and hual off (per hour charge with a minimum). A tenant informed us they had moved out in the last week of the month. Even though the lease states that 30 days' notice is required, we are normally lenient on it as long as we are aware. I reiterated to them that the unit must…
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Get to Know Your Customers Day!
We’re celebrating Get to Know Your Customers Day today and are looking forward to hearing your answers to this one! If you comment, please send me a message (@storable_support) with your email address for a special, thank you treat!! :)
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New to Forum
Hello. I'm new here and new to the business. My wife and I took the position of Resident Managers in a small storage company in Ogden, UT. We are settling in and getting familiar with everything but I'm sure we will continue to learn for as long as we are here. I have spent some time exploring the threads but they go back…
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Reservation Fees - Good or Bad?
We are talking about taking a $25 reservation fee, but I foresee
more problems than benefits. In the
perfect reservation fee world, the tenant makes the reservation, pays the fee
using his credit card, moves in on the scheduled date, and the fee is credited
towards his initial payment. A few
questions: 1. Assuming the fee…
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Form Setup Keywords
There is a keyword called Tenant.CreditCardNumber which shows the autobill credit card number, but is there any keyword that would show an autobill ACH number?
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Reconcile deposits with bank
Does anyone have a good system to reconcile deposits with your bank statement? I have tried a few ways and it all seems very tedious. I feel like there has to be a better way.
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ACH Auto Bill Account Type Business Checking
When selecting Business Checking I get a message stating the tenant needs to have a Valid Tax ID. We do not require the Tax ID. Is there a way to disable this? We just select Consumer Checking. Not sure it matters.
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Form Setup
Does anyone know how to copy just one form from one Location number to another Location number without copying them all? Just one.
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How do I refund existing tenant's Deposit from transferred unit to old unit on SiteLink?
Hi all I am pretty much newbie to software like this.(even business like this) recently my client transferred to a different unit, and made all payment and additional deposit as well, but now I need to roll back to his old unit but don't know how to process refund additional deposit from transferred unit to his old unit in…
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credit card decline message
Hello, does anyone know what the credit card decline message "806 Restraint" means? Thanks
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Auction Sale Notices?
Random question here... Does anyone use the Auction Sale Notice in Sitelink? Do you have a customer version of it that you use? I want to start using it but I think half of the page is missing and want to make sure that it is correct before I start using it.
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New to SiteLink? Shopping for Self-Storage Management Software?
Don't miss the SiteLink Web Edition Walkthrough with SiteLink's James Renouf! Presented bi-weekly Tuesdays and Thursdays. Like all SiteLink webinars, this one is FREE! The next one is December 4th at 3:00 pm EST. This webinar is a general, overview presentation with Q&A for new users or anyone wanting to learn the basics…
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Receipts for Online Payments
A customer asked me about getting automatic receipts emailed when paying online. I changed the setting in her Ledger to email receipts but no idea if that is for online payments also.
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Ask An Expert
I just wondered how many of you attend the Ask An Expert sessions on Tuesdays 3-4 ? I do and find it very useful in answering the type of questions that are posed here in this open forum!:)
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eSign (Portable Storage) no pre-sale option to send
I finally got eSign working but am unable to send a lease to a customer prior to the storage unit being delivered. I sat on the phone with tech support and they were not sure if we had the capability to do this. The only way we can send a digital lease is through company, then clicking on forms. The problem with that is,…
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Troubleshooting a false "Open" unit door ( PTI door alarms and GATE system, with picture!)
We had a unit that kept showing as "open" in our PTI door software. The alarms are pretty simple and consist of POTs phone/data wires (RS-485) leading from door switches to various multiplexers in the facility. If the door is open, the multiplexer sees a 5v current from the closed switch. In our case the switch was good,…
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WEBINAR - Watch now!
Be sure to check out our latest webinar with Storable Product Marketing Manager, Matt Beal, and Storable Client Success Manager, Jim Ferguson, to see their recommendations for getting the most out of SiteLink Software. https://www.storable.com/resources/learn/webinar-operator-roundtable-on-reporting/
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PCI compliance
Does anyone save credit card numbers on the screen on notes. We do not but I have alot of customers that want it saved, just to call and say charge it. I don't think its PCI compliance
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Innovation & SiteLink Features
Hello, As a site administrator, I was hoping to initiate a dialogue around a. non-conventional or experimental methodology you've implemented that has become an effective tool for your day to day administration, and b. SiteLink features you've considered or requested that you think could simplify or improve overall…
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Auctioning a unit
Good afternoon and happy New Year to all.I came here to reach out for some guidance and to better educate myself on the regulations of self storage. I had a unit at a facility that was mostly tools of my trade for a remodel business I have. Somehow they mistakingly auctioned off, admitted to their negligence, bought the…
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Credit Card processing in batches
I have 400 tenants on autopay. Is there a way to select half of them for credit card processing, then later run the remainder. Clicking the little box 200 times is a pain. The problem with running all 400 payments is that a glitch during processing can be a problem. Plus, sending the 400 receipts after seems to be too many…
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2FA (Two Factor Authorization)?
Hi, Is Sitelink utilizing this feature to help limit gate code sharing among tenants?
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Credit & Account Balance/Credit to show on receipt
On the receipts that are given to our customers there is a couple lines I really want to have the amount show up in - Available Credit, Current Balance (both on the upper portion of the receipt and then Current Account Balance on the lower area of the receipt... I'm going nutz trying to get these numbers to show up - am I…
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Rent increase notifications
I am scheduling a rent increase but am uncertain if I emailed notice if it would be considered the written notice that is required? I think that if a tenant can email us a moving out notice, then I can email a rent increase notice, right?
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Certified Self Storage Manager
My name is Eric, and I am the office manager at GlenMark Self Storage in the rural northern California community of Willits. We currently have two locations and over 800 units between the two; with more being added after the new year. So I completed the Certified Professional courses in August of 2019 and was wondering if…
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SiteLink interface with StorLogix questions
So, I provide 24hr access to all tenants normally, but, I've got a "problem tenant" whose facility access hours I have restricted. I use the PTI Storlogix access control software and have modified his access level. The issue I have is, if I use the General Setup-->Gate Setup-->Update Gate/Update All Tenants on the SiteLink…
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Invoicing
I'm going to try and explain this the best way possible. When I'm on SiteLink Web Edition or myHub, I can not get new invoices to show. It was only showing for one tenant. I have a particular tenant that is requesting we invoice them and I have no idea how to get it to show up so that I can process it. Is anyone able to…
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Sent Emails
I switched from Outlook to the SMTP as requested by SiteLink a few months ago. Where can I find my sent emails?