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Putting a picture in the Notes section ??
Does Sitelink have the capability to upload a picture into the Notes section of a tenant's account? Case in point - Although our lease states to the contrary, we have a tenant who frequently stores items, in this case buckets of rocks, outside of her trailer in her parking space. Before moving forward from a phone or email…
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Webinars
Good Morning, Sitelink was holding webinars every couple of weeks starting last March 2020. Those stopped in November because of the holidays. When will they start up again? Thank you, Diane
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Down?
Is SL down right now? I can't log in. And saw someone post on FB that all of their facilities are experiencing problems and that SL crashed. 33 properties in 6 states. I am getting so frustrated with SiteLink. I am not sure what the issues are but the crowds are rumbling.
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Payment issues with MyHub
So, all of a sudden today (I don't know how long it's been going on as I haven't taken a payment via MyHub in a few days) I can't search for a tenant to make a payment. I go to "Payments" and type in the unit number (or name) into the search bar, and it just automatically resets to nothing. If I pause in any way in the…
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Correcting Units Listed on the Walk-Thru Report
We have several units on the walk-thru report with inaccurate information, i.e., incorrect unit designation and units listed that are no longer part of the property. For example C214 (doesn't exist; should be B214); B214 is not on list. We lost ten parking spaces due to a city ordinance that required parking spaces to be…
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Sending Registered Emails from Siteling through Rmail
We use RMail to send Registered Email's to our Tenants for Past due Notices and Lien Notices. This verifies Proof of Delivery as well as Proof of Receipt and Opened by Recipient. It would be nice if Sitelink Web Edition allowed us to send Rmail on any or all Forms that we choose. Right now, the only letters that allow us…
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Tenant Notes - Delete?
Is there a way to delete a note you put in a tenant's account if you made a mistake?
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Tenant Refunds of Pre-Payments
We had a tenant that payed 12 months to get the 13th free... then vacated the space about a month later. (this was a year ago). Then same tenant rented again (2 units) , paid 12 months in advance on both and vacated in the 1st or second month. The owner asked to reach out on this forum to see how other managers handled…
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Fun at Work Day!
Today is Fun at Work Day! To help y'all celebrate (myself included), we're giving away Amazon gift cards to the first 10 commenters on this post. Please comment to secure your spot and then, message me (@storable_support) with your email address, so I know where to send the gift card.
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The Manly Office
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"Not verified" on CC payments
Hello, We just recently switched to SiteLink's CC processor, when we go to the CC payments report it is showing not verified on all of the payments. When I was on the phone with SL about learning the new process with their CC payment processors the lady told me not to worry about it, but I would like to have a better…
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It's National Get To Know Your Customers Day!
Today is National Get To Know Your Customers Day! Of all the social media holidays, today's our favorite and we'd love to use it as an opportunity to have some fun and great conversation. If you could share a cup of coffee with anyone, who would it be? Answer in the comments and a virtual cup o' Joe may find its way to…
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Set up for Future Move in but tenant already moved in
How do I remove a future move in date from a Unit. The tenant moved in 3-12-18 and it says future move in date 3-24-18 (because I was trying to change his billing date at the time of move in from the 12th to 24th per tenant request) Now his unit shows up a dark blue color and his payment for initial move in on 3-12-18 is…
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Walk up kiosk usage.
We have an INSOMNIAC 900 kiosk which receives very, very limited usage. Every time I clean the screen I talk with Megan, but other than that she's lonesome. If you have something similar how popular is it with your customers?
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Audit trail for price reduction of parking space.
A parking space price has been reduced from $69.00 to $38.04 by "someone". Looked in Notes, Ledger, and Rate Changes but can't find the "someone". Any suggestions?
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Is sitelink down right now?
My computer is just sitting at the sitelink log in. Restarted computer and still can't open sitelink. Is is down?
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Payment screen changed on only one machine? What happened, how to put it back?
Got a message from one of our employees that on Sunday the payment screen changed. She couldn't add a 6 or 12 Month discount without manually adding the additional periods. Just the day before the screen didn't even have the add periods button, and when adding the prepaid discount it always automatically added 6 or 12…
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Daily close
I was told to never do a daily close. we are in our office only 3 days a week between 10-2pm. How does this affect the numbers? Not sure why either?
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Dust in the wind
When a unit is auctioned there are usually personal items left behind that we are required to store for a period of time before we can dispose of them. This last one left me with boxes of pictures and 2 boxes of cremated remains. Customer has not returned calls or emails and eventually we're gonna have to dispose of "Uncle…
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Does anyone have a Parking lease they can share?
Does any one have a Parking/Vehicle lease you would share? Would greatly appreciate it.
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Leaky roofs
Hello all, I am a manager for a facility in West Chester, OH. The new owner just took over about 3 months ago and we are both new to the business. Just recently I had a tenant show me his unit where, after a heavy rain, the roof leaked and rain got into his unit, getting several pieces of electronics wet. I was wondering…
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Concessions Report
Is there a specific concessions report I can pull from Corporate Control? Also, what is everything included in "Concessions"?
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Printing up address labels
Hello. We are sending out Christmas cards to some of our tenants and were wondering what's the best way to select some tenants and print up their address labels. We were able to figure out a way last year but I've forgotten how to haha. Does anybody have an advice?
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can the auto bill tenants be removed form the call late tenant list?
Would like to remove auto bill tenants from the call late tenant list? Tenants are irate if they get an unnecessary call.
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Community Outreach/Marketing
We've been trying to come up with some new ways to get our name out there and attract more leads. We've got a nice website, an up-to-date facebook page, great google reviews, competitive pricing, regular promotions, and the best facilities in the area but our sales have been on a decline lately. Can anyone offer some…
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Emailing from Tasks/Letters- Past Due Tasks
I email payment reminders on the 3rd, avoid late fee on 10th etc from Tasks/Letters. It used to work fine. Now it will only process several at a time and takes forever. How do I fix this?
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Sitelink Tech Support Problems
Called tech support 3 times on 1/14. First call: Tech answered but couldn't answer my question and went for help. Line was disconnected. Second call: Placed on hold and then disconnected. Thinking it might be my phone used a different phone for my third call, same results - placed on hold and then disconnected. So switched…
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Sorting tenants on autopay and receiving invoices
Is there a sort available that will identify autopay tenants who are receiving monthly invoices? The manual method is tooooo slow! Thanks.
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Can you add contents to a unit you are renting
I need to add contents to a unit
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Using Sitelink 3.3.9 with Windows 10 64 bit operating system
I have been using Sitelink 3.3.9 on Windows 7 32 bit for years and now I am trying to use it on Windows 10 64 bit. Sitelink 3.3.9 loads, but when I click on the Sitelink desktop shortcut, an error message comes up and Sitelink does not work. Suggestions?