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Late Fee Setup and Past Due Schedule Setup - SiteLink Training [Video]
https://www.youtube.com/watch?v=424r1A2-3eU
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SiteLink myHub Invoicing - SiteLink Training [Video]
https://www.youtube.com/watch?v=aoNLNFnil6A&feature=emb_logo&ab_channel=Storable
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Introduction To SiteLink Web Edition - SiteLink Training [Video]
https://www.youtube.com/watch?v=IWbwj5h9I48&t=7s&ab_channel=Storable
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SiteLink eSign Portal - SiteLink Training [Video]
https://www.youtube.com/watch?v=-mAfsRTs3lU&feature=emb_logo&ab_channel=Storable
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Site Link running credit cards on wrong day
I have a tenant with 8 units and or spots, all are set to auto pay on the 1st of the month. This am at 12:10, 1 unit was not only charged a day early but charged more than is owed on that unit. Has anyone else found this issue?
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Custom Reporting Question
Hi,I would like to create a simple custom report and extract the data to excel. I simply would like to have a month-by-month comparison of sales so I can generate a simple chart. The Sitelink graphing feature only goes back 1 year. Is there a report that can easily do this?ThanksDavid
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Is anyone in North Carolina doing auctions since the pandemic started?
Does the eviction moratorium affect auctions?
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How do your measure success at your location?
I know there are a lot of measures of success. I'm looking at it from a financial prospective. In the Management Summary there is a "bunch'" of statistics. Which ones are on your daily/monthly radar? Other measures of success are also welcomed. Thanks.
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Tenant Text Notification of Door activity.
Is any one using a system for individual door alarms that texts the client when their door is opened or an alarm on their door occurs ?
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Returning locks and keys at move out?
We require the tenant purchase a cylinder lock w/keys
(Chateau C481-6) at move in. If the
tenant does not want to keep them at move out, we request they return them when
completing the move out process in the office. We get a higher success rate in getting the keys returned while the lock
remains in the unit door. Looking…
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Sending Letters "Mail Service Preview Error"
I am receiving the error message "Mail Service Preview Error" when attempting to mail a letter. We use simple certified and verified the credentials - any ideas before I call sitelink support and wait on hold for 45 minutes? Thanks!
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How to melt ice from iced over Keypads-Digigate 700LX- without harming the pad?
I am in Ohio and the last time it snowed our keypads were frozen over and unusable(over 2 feet of snow....). I cleared what I could with my fingers being hesitant to spray the pads with the de-icing mixture we use for other things(home made for locks and such). I have tried to look in the manual for the pads, but no…
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Changing payment method in SiteLink
We have recently changed bank accounts for our company and I am having trouble finding where I can go in SiteLink to update the payment method.
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Online Move-Ins. Yay or Nay? Pros and Cons
:) Sitelink has just put out their push to add people-less (Online) move-ins as a way to better serve our customers. I searched this database for opinions on Web Move-Ins. It looks like from my search that in 2019, many if not most did not enjoy the prospect. From overnight drug dealers plotting new spots, to just plain…
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Goodwill Struggles As Millennials Refuse to Take Their Parents' Stuff
The emergence of another generational divide is making its way to the forefront of the American consciousness. As the majority of the Baby Boomer generation enters seniority, younger generations like Millennials and Gen-Xers are tasked with figuring out what to with their parents' stuff. According to Tom Verde at The New…
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Thank You, Self Storage
In a year that many will define by the lows, we choose to celebrate the good — namely, the Self Storage Industry's strength and resilience. No doubt, this is a reflection of the owners and operators who comprise the fabric of it, many of whom we're enormously proud to call our customers. What has inspired us most is how…
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Inventory
I have items in my inventory that I rent and do not sell. I can not figure out how to set up in the inventory for it to not count stock. I do not need stock counted sense I get the items back. Do I just have to adjust the inventory so often so it stays off my reorder sheet or is there a way that I can set it up to not…
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Can not print esign document from myhub
We have just recently started using eSign. We are unable to print from the myhub pages both new or existing lease. No error code, just nothing happens. Any suggestions?
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CallPotential Issues
Anyone else having issues with CallPotential? Been 2 months of noting but different issues almost daily.
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Transition Plan
We are about to change our Sentinel keypads over to PTI with Storlogix and I am trying to figure out the best way to transition my tenants. Has anyone else done this? Everyone's current gate codes will change and we will have the app they can download. I am already designing the new gate code cards to give new people but…
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Applying payment against rent and late fee.
Tenant has two late rents and two late fees. He wants to pay one rent and one late fee which would only put him one month behind vs two months behind. As I understand when your apply a payment against rent and fees Sitelink goes after the late fees first and then the residual money is applied against the rent. Question -…
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CallPotential Issues
Anyone else having issues with Callpotential? Now on 2 months of almost daily different issues and problems that can't seem to get resolved.
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HOW DO YOU DECIDE WHAT MARKETING CHANNELS TO INVEST IN?
(Given unlimited resources, we would take advantage of every opportunity - but that's not realistic. So how do you choose what marketing options are worth your money?)
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How to change anniversary date ?
Unit A has an anniversary date of 12/24. Unit B has an anniversary date of 1/6. How do I change Unit A's date to 1/6 to match unit B?
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On site garage sales
Does anyone hold on site garage sales for tenants to "unload" unused items? We have a few asking about this, but all we see are the problems and headaches - not sure if it is really a good idea - especially with inside units.
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New lease after price increase
I am trying to figure out how to make the system automatically create a new lease for customers with a rate change. Does anyone know how to do this? I plan on emailing the leases and can't figure out how to make it generate a new lease with esign. Any help is appreciated!
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Auction
What does your business do when a tenant buys back their own unit.
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Counting Late Fees
Does Sitelink have a report that will total all late fees on individual customers . . . or do I count then by hand?
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gate system
Sick and tired of PTI {digigate} such bad response time what other gate systems being used
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Form Issues
Can someone send me the formatting for the receipt form? My receipt form is messed up and I can't get it corrected. No matter what I do and I cant find any default templates on sitelink or their website.