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Applying payment against rent and late fee.
Tenant has two late rents and two late fees. He wants to pay one rent and one late fee which would only put him one month behind vs two months behind. As I understand when your apply a payment against rent and fees Sitelink goes after the late fees first and then the residual money is applied against the rent. Question -…
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CallPotential Issues
Anyone else having issues with Callpotential? Now on 2 months of almost daily different issues and problems that can't seem to get resolved.
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HOW DO YOU DECIDE WHAT MARKETING CHANNELS TO INVEST IN?
(Given unlimited resources, we would take advantage of every opportunity - but that's not realistic. So how do you choose what marketing options are worth your money?)
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How to change anniversary date ?
Unit A has an anniversary date of 12/24. Unit B has an anniversary date of 1/6. How do I change Unit A's date to 1/6 to match unit B?
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On site garage sales
Does anyone hold on site garage sales for tenants to "unload" unused items? We have a few asking about this, but all we see are the problems and headaches - not sure if it is really a good idea - especially with inside units.
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New lease after price increase
I am trying to figure out how to make the system automatically create a new lease for customers with a rate change. Does anyone know how to do this? I plan on emailing the leases and can't figure out how to make it generate a new lease with esign. Any help is appreciated!
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Auction
What does your business do when a tenant buys back their own unit.
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Counting Late Fees
Does Sitelink have a report that will total all late fees on individual customers . . . or do I count then by hand?
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gate system
Sick and tired of PTI {digigate} such bad response time what other gate systems being used
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Form Issues
Can someone send me the formatting for the receipt form? My receipt form is messed up and I can't get it corrected. No matter what I do and I cant find any default templates on sitelink or their website.
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Your Best Auction Story
What's your best Auction story? Can be humorous, inspiring, or weird. I have quite a few, but this last one was interesting. We had our last auction a few months ago. One woman was desperately trying to avoid having her unit auctioned, but was unable to settle or follow a payment plan with us (we tried REALLY hard to avoid…
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Adding a holiday card to Site Link
Has anyone added a holiday card to the forms in SL that can give me step by step instructions on how to do it. I'm having a problem with the sizing of the card. Thank you in advance.
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problems with my hub
For approximately the last three months I have not been able to Overlock or put any notes in walk-through I can do it on Site Link but the process stopped on my hub for some reason has anyone else had this problem.
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Card Processing Error
Having trouble processing a customers payment on a Mastercard. This is the error:Msg: Result: SBOA Merchant Services:SERV NOT ALLOWED Please fix error or contact SBOA with error message. Authorization: 000057 Reference: EUE8HIYDCT AVS Response: Retry CVV Response: Not Processed What does the error mean. I have tried…
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Reverse Overlocks?
Will we get the ability to reverse overlocks in My hub? It would be a very nice feature for those of us on big properties.
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What are some things you CAN'T do on MyHub?
Myhub seems sooo much easier to use. What is the reason a user would choose to NOT use MyHub???
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Repayment Plan for Overdue Rent
How many offer some form of repayment plan for overdue rent to
avoid taking the tenant to auction? With the continuing COVID problems we have more and more tenants experiencing financial problems. Florida’s
auction process is a 64-day process from first late notice to the online auction.
I start at day 32 when the tenant…
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CA Lien Process and do we actually have to file a lien?? Is there a way to just trash it???
We deal with a LOT of homeless people at our facility. They usually pay for a couple months then for whatever reason, (moved on, arrested, or just don't want the stuff in storage), they stop paying. 98% of the time, the stuff in the units is absolute trash. I do not mean that in a demeaning way but it is literally trash,…
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Just a suggestion
It would be nice if SiteLinks added a Happy Holidays card that we could send out during holidays.. it took me along time to add this to forms due to image size.. This is what we sent out last year..
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Automatic Autopay Feature
We have the feature turned on to run our AP automatically, however, they did not process on their own last night. Did anyone else experience this? I am manually batch processing them all as we speak, it just takes so much longer.
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updating credit card info
WHEN UPDATING CREDIT CARD INFO, DO YOU REQUIRE CUSTOMER TO FILL OUT A NEW AUTO DEBIT FORM
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Editing Reservations
Has anyone else been unable to edit reservations this morning?
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UnSubmit ACH?
Once ACH payment auto submitted, waiting to be committed, is there a way to unsubmit? Turning off auto billing does not work as already auto submitted by system.
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Thanksgiving 2020
We know this Thanksgiving will be like no other before, but one constant is our deep gratitude for our incredible customers and colleagues. Thank you for being part of the Storable family and such wonderful community members of StorageForum. We wish you, your staff, and your family a very Happy Thanksgiving. In observance…
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HELP on making a new form
I'm wanting to add the units regular rate to a letter/form in sitelink...i'm needing the proper wording for between < > symbols...does anyone know the proper link?
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Can I use shipping containers as storage space?
Hi guys,I have an idea of using shipping containers as storage units. My friends and I have some shipping containers with us. Some of them are old, but the majority of the shipping containers are good, and others are manageable. I have seen shipping container storage spaces. We need two more shipping containers to continue…
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Delete Merchandise From Customer Account
How do I delete merchandise when it hasn't been paid? I know how to delete or do a return with the receipt number.
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Online Rentals
So, I am curious about setting up online rentals. What is ya'lls experience with it and would you recommend it or is it not worth it?
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Social Media for Sitelink or Storable?
Is there an Instagram, FB, or Twitter or other social media I can connect to Sitelink?
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REGISTER TODAY! --> SBOA & List Self Storage's FREE Virtual Learning Event
Storable is a proud sponsor of SBOA and List Self Storage’s amazing, educational, and FREE, virtual event on Tuesday, at 10 AM CT. The sessions will focus on a contactless future for your storage operations and additional opportunities with automation. It’s free to register and won’t it be freeing to say, “Bring it on,…