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Merchandise Returns Before, During and After COVID
Our merchandise return policy before COVID was returns are accepted if receipt is presented and package is not open. During COVID we are not accepting any returns. After COVID not sure if we return to Pre COVID policy and just not accept any merchandise returns. Thoughts?
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MyHub and prepay discounts
Hi All, Our facility offers prepay discounts when a certain number of months are paid in advance. Is there a way to apply this discount from myHub that I am not seeing? The only thing I see is the "non-expiring" discounts. Thanks in advance!
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someone living in unit
Since all contracts are month to month. If you find a new customer living in unit, not locking unit. Do you send them a certified letter to vacate or just not take payment for following month.
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Reservation timeframes via website
This may of been discussed before but I didn't see it with a quick look over the forums. With our website we want to allow customers to reserve units online for up to 7 days away form the current date. We thought we had this setting done as our reservation window is 7 days but we soon realized people can still reserve ANY…
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Warning Flags
So I've only been Manager for a few months, and I was wondering what warning flags you all have seen when a tenant then gave you trouble. What are also the preventative measures to keep them away, or how did you deal with them afterwards? What solutions did you come up with to protect yourself and your customers?
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How do I increase a tenant's monthly insurance premium? Just discovered we charged the wrong amount
We recently discovered that the rates we had in Sitelink for insurance were outdated. How do we increase the rate for current insurance customers in Sitelink?
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eSign document shows completed but not
How can a document show as completed when they haven't finished the required fields?
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Gate Lockouts
My lockouts are supposed to be on the 11th of the month. I noticed they just processed in the wee hours of this morning (1st). Checked my setup. Looked back at report for 11th and they didn't occur then. Any suggestions?
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sitelink demands $800 for tech support in order for me to access my sitelink stand alone edition
I bought the stand alone edition 7 yrs ago with 6 months of tech support. I had to replace my computer a month ago and after re-installing sitelink and entering all my tenant data, the next day I tried to sign in and get a message that I had to register sitelink in order to conduct my business. I call the number and…
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Where is the water coming from?
I'm looking for ideas on who you would call to help identify where water is coming into a NON Climate Control building. It is a 2 story building, 1st floor is Non CC, top floor is Climate Controlled. There is a great deal of moisture in the downstairs building creating mildew (and the associated smells). I am trying to…
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"Unwanted" Online Rental
How do you deal with Online Rentals that you won't rent to. Previous bad tenants, criminals, bad credit etc? In 6 months I have only had one and I managed to creatively get out of it- she was wanting to store items that didn't belong to her. They belonged to her father who was on the front page of the newspaper for drug…
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Voice over IP vs. Landline Phone line
We currently have an old fashioned land line which took tech support 5 days to fix our "no dial tone" issue. Owner asked to reach out to the Forum to see who is using the VoIP and get pros and cons. Thanks for any input!
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Discussion about this forum
What type of topics can be posted here, what things we can post in off-topic boards?
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Quotes or Estimates
Is there a way to print a quote on a unit through sitelink? I know we have the proration calculator but what if a business needs to have it printed? I cannot find anyway to do this and have had to manually create a quote/estimate through word which is a pain. Any insight would be awesome!
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Wanna Discuss Something
I want to discuss something related to this forum, i am new here and i want to know the rules of this forum. Can anybody tell me about this?
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Lien question, sale or dispose?
In CT once a tenant reaches the Lien status, can the facility owner do as they wish with the unit contents? For example could the facility owner donate the unit contents or dispose of them instead of doing an auction sale?
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Reminders
I am pretty new to Sitelink. I am very particular about keeping things cleaned and organized. In my reminder section I have a Due date tap. When I click on it is about 15 people on the list that tells me there due date, the trigger date and how many days past. These people on the list are paid. This does not happen to…
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Tenet Count
What is the simplest way to obtain a count of the number of unique tenets we have? Is there a report?
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Requirements for rental
We have been toying around with what things we require from prospective tenants as a condition to rent. We started out with a simple policy requiring photo ID, but over time we have noticed a few trends. I looked at every auctioned tenant, and every incident report (i.e. sleeping in unit, etc.) filed in the last 7 years;…
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Seeking Experienced Facility Manager in Cheyenne, WY
Seeking Experienced Facility Manager in Cheyenne, WY. Long term Company in the industry with multiple facilities looking for an experienced Manager with a proven track record in the business. Excellent facility with a residence on the property. Please send resume to mynes308.tm@gmail.com
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Cleaning Outside Rollup Doors
Does anyone have a suggestion to clean the outside rollup doors that does not consist of towels and a bucket of water. We are in the south and pollen is taken over our forest green doors. The owner though about pressure washing, but I'm concerned about the water getting into tenant units. Has anyone had success with…
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How do I fix a sale that was was entered wrong.
How do I fix a sale for a NON tenant if the quantity was entered wrong and merchandise was paid by c/c. We refunded the money in cash back but the site won't let us show the refund. She was taken care of , now we need to fix the books! Thanks!
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Wanna Discuss Something
I want to discuss something related to this forum, i am new here and i want to know the rules of this forum. Can anybody tell me about this?
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PCI Compliance
Is anyone overwhelmed by the PCI Compliance application besides me? There are 256 questions in one category and a bunch of IT questions I know nothing about. Is there an IT professional who can help me? I am really struggling with this PCI thing.
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Is there a report that shows who is exempted from fees?
With all that's going on I need to check on my exempted customers, make sure they're back on the fee schedule etc. etc. Not seeing it in reports.
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Being Salty
Hi everybody! I'm about to experiment with rock salt and the effectiveness of it as weed killer. There are a few areas on the lot that we never want weeds EVER, and as it's less dangerous than Round-up and other chemicals, and supposedly has a lifespan of 5 - 10 years, it will be cost effective too. I'm trying it on a…
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Solutions on Getting Rid of Smell
Hey Everyone, I'm wondering what everyone's opinion is on the best way to remove a smell from a unit.
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How Do They Find You?
I was watching "The Four Operator Imperatives" today, and Mr. Barragan spoke about the current rising trend of Online/Automated reservations and move ins. I began to wonder how each area sees move ins actually happen. Could this really be because of Covid? I live in a quickly growing rural area, and about %30 of my new…
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Employee time sheets
What method does everyone use for employees to clock in and out on? I wish there was a feature inside of sitelink to handle this task. We are looking for better options than writing down on a sheet of paper or an app. Something that employees have to be at the facility to clock in and out on. Thanks in advance for the…
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Overlock
Hi, I work at two different location that both use SiteLink. At one of the locations, under the reminders, there is an option for Overlock and Reverse Overlock, these let you overlock multiple units at the same time, however at my other location I do not see these options. Can anyone help with finding a way to add these…