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How many Storage Operators call a tenant when they are late?
We implemented the E-mail option when we joined Site Link. On move in, we explain (as nice and detailed as possible) to the customer "We do not call when you become late or even in Auction status, we will email you daily until I get a response. We are not responsible for reminding you to make your payment, thus you need to…
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Refund
If someone moves out in May and has already paid for June how would I go about refunding their money, Will there be an option in the move-out
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Our latest take on Consumer spending.
https://r6digital.com.au/customers-spending-more-online-branding/
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Our latest take on Consumer spending.
https://r6digital.com.au/customers-spending-more-online-branding/
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Cylinder Locks
Those of you who use cylinder locks - How do you handle it when a tenant looses their keys? How do you remove the cylinder and replace it? What about for foreclosure procedures - how do you remove the cylinder to access the unit for taking pictures?
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Coronavirus Safety Measures
Has any companies had to take any major step regarding the coronavirus pandemic? Changes? Closures? Wanted to get the conversation stated.
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Contact Free Payment Solutions for When Social Distancing Closes the Office
Collection Manager * Audits Sitelink and StorEdge for Payment Due Dates * Sends a Reminder with an Individually Generated Secure Payment Link * Past Due Tenants Automatically Routed Directly to a Pay-by-Phone IVR Bypassing Store Teams * Channels Available: Pay-by-Text, Pay-by-Phone IVR, Pay-by-Email, and a Manager Payment…
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Web Payments Not Processing
Anyone else having problems this morning? I have had two customers contact me. My processing is Paya (Sage). Thanks
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Exporting to Quickbooks Premier
Good day, I got a client that uses sitelink web edition and they want to export there accounting data to quickbooks and also do their invoicing from quickbooks. Has any one done this ? is this even allowed? I have sent sitelink numerous emails this week and even called a few times got no reply at all.
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Temporary Web Password?
Hi there, I searched for anything related to this on the forum, but I couldn't find anything. We'd like Sitelink to auto-fill the web password field of every client with a temporary password. Does anyone know if this is possible?
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E-sign question regarding myhub
Is there a way to start a lease on PC and then have the customer sign on tablet in Myhub? I had a customer come in to to do a lease with no smart phone, so I completed the lease on my pc. The pc is awkward for the customer to use to sign the lease electronically, so I switched over to Myhub on my tablet to have him sign.…
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Lifting of ban on auctions, evictions, and rate increases?
Who will lift the ban on auctions, evictions, and rate increases? Federal or State?
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Late Fees
Does anyone know if we can charge late fees starting June 1st in florida
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Automatic Overnight Payments and Invoices
Hi! So the automatic overnight payments and invoicing has been in beta mode for almost 2 yrs now. Does anyone use it? And are there downfalls? Do you have to be logged in for it to run? Does it both submit and commit the ACH payments? What time do the email invoices go out? Any insight would be greatly appreciated! Thanks!
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Is there a way to reprint a refund receipt?
I have a tenant that rented a 3rd unit (our largest size) to consolidate his belongings into one large unit instead of paying for 3 units. We do pro-rate our move outs. I applied the pro-rated balance to his new unit but did not print the refund receipt. The customer asked for a copy of the receipt. I've tried about…
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Looking into ESign
We are investigating ESign (Sitelink) and wondering if anyone out there has pointers BEFORE we throw the switch. In Washington State, we use our own generated Sitelink Form. Where in SL does one designate which Form to use for the lease?
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Self Storage Legal Network
Is anyone else here apart of the Self Storage Legal Network?? I used to be able to go in and ask questions and read questions, but for the past few weeks I have been unable to find that section.
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Online Rental - Reserve first, then rent?
It looks like a prospective tenant can either Reserve a unit online, or Move In Now, but not a combination. Suppose a tenant wanted to make a reservation, and then subsequently rent the unit using their deposit. Has anyone looked at this? I can't seem to figure out if it's possible.
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Other Storage Facilities in Northeast Ohio
I was curious if other storage unit facilities are using SiteLink and if they use this forum to answer questions or share feedback..? If so; could you identify yourselves as we could exchange info that pertains to our region? This maybe an idea for all of you out there to identify your region of the US. Shed Stuff is…
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elease documentation not functioning
Is anyone else having issues with the documentation portion of online rentals? Even better if you use the TSSA lease. Starting yesterday my website took all customer info, charged their card and then gave internal error 500. The customer receives no email with the elease or additional documentation. We do not receive any…
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Online Rental- automatically sending Rental Agreement for eSignature
How do you automatically send the Rental Agreement for online rentals?
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Form Editor Keywords
I am having trouble finding the keywords to populate these items: Prorated Rent to 1st (Initial Rent) Total Due at Signing - Will be the total of Deposit & Initial Rent ONLY (*additional months or products noted on receipt) This total includes rent thru_____________________. This date will always be the last day of the…
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New TSSA Lease
Anyone in TX also using the new TSSA lease and finding it extremely cumbersome to have to manually fill in info?
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Military notification
If your Rental Agreement has wording regarding active military service how do you handle it in forms for e sign? Thanks
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Your choice
What is better, a swing gate or a slide (rolling) gate?
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E-sign Leases not getting signed
Is there a way to show that there is an un-signed lease for a customer when they login to their account on line?
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eSignature - storing the Manager's signature and initials?
It looks like eSign requires the Manager to create a signature each time they eSign a doc. Is there a way to store a signature and retrieve it based on the logged in user?
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Online Rentals - configuring discounts
Is the only way to use discounts for Online Rentals to use "Web Pricing"?
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Website Help
Is anyone using storEdge to create and manage your website? I know that they have merged with SiteLink. So I'm wondering how you like the service you are receiving?