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No waiting List?
As many other boat/rv facilities we are 100% occupied. Instead of showing a blank reservation screen I'm wanting it to show 'waiting list'.. of course that is not offered so I've opted into using the legacy reservation screen. That at least shows our unit types, and prices.. and says "No" for availability. BUT that is only…
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Editable text field on an eSign document?
Is there a way to add an editable text field to an eSign document so that the receiving Tenant can add the requested info before signing?
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Rate Increases
Legally is there a rule for how much and how often you impose a rate increase? In California
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Forum dying
So am I the only one who's checking this forum less and less as the time passes by? I still check in with the SST one regularly to see what's going on. We have threads with numerous users complaining and questioning new changes such as the CC # viewable that admins have even been tagged on with no responses. Yet we get a…
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Tenant a/c deleted automatically
I had a weird experience today. We had a tenant who moved in with us yesterday. I tried to do audit today and couldn't find his a/c. After reaching out to sitelink for help, they said in the exception report it was deleted by a staff today. Strange is, the staff and I was working together since the morning trying to figure…
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eSign email autofill
Hello storage people! We just signed up with Bader/StorSmart Insurance, and are working on our eSign document for their participation form. We've formatted the document with some work, but when we go to email it to the tenant the email body automatically fills with the same greeting/wording as our e-lease (that's the only…
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Anyone using quickbooks ?
Can anyone using quickbooks for their accounting please touch base with me.. i looking to see if their are other options besides what i am doing
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Guardian Storage Deploys Contact Center to Help Managers at 26 Locations Work From Home
Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in CallPotential's Remote Operation Toolset. Jeff was kind…
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Removing an appointment.
How do your remove an appointment from the Lead to Lease screen? BTW the appointment was a no show!
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What is your favorite CRM feature?
Do you use Customer Relationship Management features, and do you have a favorite?
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Reserved Unit showing available
I reserved a unit for a customer Thursday. I noticed this morning she went to our website and reserved the same unit online. If a unit is reserved why would it be listed on the website?
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Auction
Since opening in April of 2018 we have not had to put any units into lien. Now the time has come and I need some guidance on how to do it. The tenants are way over the days late so I am ready to get started. Just don't know how :(
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refund
I over charged a customer and need to refund their credit card payment back. How do I do this? I can't find anything in the software program to do this. TIA!
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Abandoned Unit? No notice of vacating
I have a tenant that left the lock and keys in their unit a few weeks ago. I briefly opened the unit to see if they had just vacated without notice. There were a couple items (trash) left in the unit. I locked the unit back up and tried to contact the tenant. I have been unable to contact, never received official notice,…
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SMS Resources, LLC
Text messaging allows you to reach your tenants immediately. They almost always have their phone within reach and will read a text message in a heartbeat, even if they don’t answer your call, listen to your voice mail, read your e-mail or open up that window envelope. Each message costs just pennies and reduces the…
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Customer asked to drill out lock of an overlocked unit he rents.
We have a customer that asked if he could drill out his lock that we overlocked due to non-payment. He was told "No", however he decided to put 2 disc locks on his door thinking that it would further prevent us from overlocking. What would you do in a situation that the tenant decides to drill out the lock to prevent…
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No Lock Tenants
Does anyone else have an issue with a tenant who constantly forgets to put their lock on and/or refuses to lock their unit? What have you done to rectify the situation? I am about to give one of my tenants a 15 day Lease termination notice cause they never have a lock on the unit and I am tired of reminding them. Am I just…
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Signature pad for eSign
What signature pad do you use in the office with eSign? We just started using eSign today! We have done 99% of our move-ins during COVID remotely but do occasionally have to meet someone in the office who does not have internet, cell phone etc.
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Women of SiteLink Group Wraps up Annual Donation Drive and Contest
It’s a team effort: SiteLink adds a new twist to donation drive SiteLink jump-started the season of giving this year as the newly formed Women of SiteLink Group spearheaded a month-long donation drive to benefit two local organizations – SAFEchild Raleigh and the Food Bank of Central and Eastern North Carolina. All…
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How do I look at my standard rate change history?
I've been pouring over various reports and I cannot seem to find my standard rate change history. I am not looking for tenant rate change history, merely to look back and see what we've done in the past for standard rate changes. Any help would be great!
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Camera set up for those that do not have gated access
We have cameras set up at our locations however they are mostly for entrance, exits and around the perimeter. Obviously this does not allow us the "proof" we need if someone's unit is accessed without permission. Does anyone have information on getting cameras set up to view down each aisle? For some reason after spending…
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How much time is too much time spent at a unit?
Does anyone have any issues with tenants spending what seems excessive amounts of time at their units? What would you consider to be excessive? I have a tenant who spends 8-15 hours at a time at their unit. For all appearances it does not look like he is living out of the unit, cause when I walk by there is no bed or…
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Prorate Rent
If a tenant wants to change the date they pay, as we are by anniversary date, how would we make the necessary charge as well as show the next due date accordingly?
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Merchandise Returns Before, During and After COVID
Our merchandise return policy before COVID was returns are accepted if receipt is presented and package is not open. During COVID we are not accepting any returns. After COVID not sure if we return to Pre COVID policy and just not accept any merchandise returns. Thoughts?
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MyHub and prepay discounts
Hi All, Our facility offers prepay discounts when a certain number of months are paid in advance. Is there a way to apply this discount from myHub that I am not seeing? The only thing I see is the "non-expiring" discounts. Thanks in advance!
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someone living in unit
Since all contracts are month to month. If you find a new customer living in unit, not locking unit. Do you send them a certified letter to vacate or just not take payment for following month.
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Reservation timeframes via website
This may of been discussed before but I didn't see it with a quick look over the forums. With our website we want to allow customers to reserve units online for up to 7 days away form the current date. We thought we had this setting done as our reservation window is 7 days but we soon realized people can still reserve ANY…
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Warning Flags
So I've only been Manager for a few months, and I was wondering what warning flags you all have seen when a tenant then gave you trouble. What are also the preventative measures to keep them away, or how did you deal with them afterwards? What solutions did you come up with to protect yourself and your customers?
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How do I increase a tenant's monthly insurance premium? Just discovered we charged the wrong amount
We recently discovered that the rates we had in Sitelink for insurance were outdated. How do we increase the rate for current insurance customers in Sitelink?
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eSign document shows completed but not
How can a document show as completed when they haven't finished the required fields?