Software Operations

Answers to common how-to questions about SiteLink.

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A parking space price has been reduced from $69.00 to $38.04 by "someone". Looked in Notes, Ledger, and Rate Changes but can't find the "someone". Any suggestions?

My computer is just sitting at the sitelink log in. Restarted computer and still can't open sitelink. Is is down?

Got a message from one of our employees that on Sunday the payment screen changed. She couldn't add a 6 or 12 Month discount without manually adding the additional periods. Just the day before the screen didn't even have the add periods button, and when adding the prepaid discount it always automatically added 6 or 12…

I was told to never do a daily close. we are in our office only 3 days a week between 10-2pm. How does this affect the numbers? Not sure why either? 

When a unit is auctioned there are usually personal items left behind that we are required to store for a period of time before we can dispose of them. This last one left me with boxes of pictures and 2 boxes of cremated remains. Customer has not returned calls or emails and eventually we're gonna have to dispose of "Uncle…

Does any one have a Parking/Vehicle lease you would share? Would greatly appreciate it.

Hello all, I am a manager for a facility in West Chester, OH. The new owner just took over about 3 months ago and we are both new to the business. Just recently I had a tenant show me his unit where, after a heavy rain, the roof leaked and rain got into his unit, getting several pieces of electronics wet. I was wondering…

Is there a specific concessions report I can pull from Corporate Control? Also, what is everything included in "Concessions"?

Hello. We are sending out Christmas cards to some of our tenants and were wondering what's the best way to select some tenants and print up their address labels. We were able to figure out a way last year but I've forgotten how to haha. Does anybody have an advice?

Would like to remove auto bill tenants from the call late tenant list? Tenants are irate if they get an unnecessary call.

We've been trying to come up with some new ways to get our name out there and attract more leads. We've got a nice website, an up-to-date facebook page, great google reviews, competitive pricing, regular promotions, and the best facilities in the area but our sales have been on a decline lately. Can anyone offer some…

I email payment reminders on the 3rd, avoid late fee on 10th etc from Tasks/Letters. It used to work fine. Now it will only process several at a time and takes forever. How do I fix this? 

Called tech support 3 times on 1/14. First call: Tech answered but couldn't answer my question and went for help. Line was disconnected. Second call: Placed on hold and then disconnected. Thinking it might be my phone used a different phone for my third call, same results - placed on hold and then disconnected. So switched…

Is there a sort available that will identify autopay tenants who are receiving monthly invoices? The manual method is tooooo slow! Thanks.

I need to add contents to a unit

I have been using Sitelink 3.3.9 on Windows 7 32 bit for years and now I am trying to use it on Windows 10 64 bit. Sitelink 3.3.9 loads, but when I click on the Sitelink desktop shortcut, an error message comes up and Sitelink does not work. Suggestions?

I am wondering if there is a way to change the wording on any of the reports we print for company records and such, like on Management Summary instead of Unrentable have it say Offline.

CAN YOU SEND AN AUTO DEBIT FORM THRU THE EMAIL WHERE THEY CAN E-SIGN IF YES HOW THANK YOU

Does anyone know if one can e-mail lets say the first late payment reminder to 11 customers all at once instead of one by one.

Good morning everyone, hoping someone could shed some light on an issue I'm having and curious if anyone one else is experiencing this problem with sitelink credit card processor. So its clear that credit card processors charge different rates depending on AVS. If AVS is not verified, you pay higher rates than if you have…

Is there a way to bring up all the ePhotos in Sitelink Web Edition. I would like to look at all the photos on file for identification purposes. I know I can hover over each unit and see the photo, but I am wondering if there is a way to bring up ALL the photos in our database at once....?

I am trying to find out the full cc# of a tenant who has two units. The first was set up for automatic payment, but the second one was not set up on move in. I can charge the card for both units, but am not allowed to set up automatic payment for the second unit because I don't have the full number. I just switched back to…

I have moved to a new state and new company and now have new SiteLink/Storage Forum login's. Is there ANYWAY to get back to my previous ranking and to find my certificates so I can reprint them? Thanks for any help you can offer.

Does anyone have a copy of a letter to tow a boat, trailer etc for nonpayment. If you cant upload. My email is ladylift1@yahoo.com Thank you 

Although we currently don’t take a security deposit from our tenants, we think it may be a good idea going forward. We can see a security deposit taking care of locks and keys not returned, cleaning up expense of tenant leaving a dirty locker especially when one walks on you. Those of you who use security deposits what are…

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