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STOP! THIEF!
It has been since last July since I had to make THAT call or see THAT look in my tenant's eyes. Honestly, I hate it. It is not the surly customers, the pulling weeds in the rain, sweeping in sweltering heat, or even watching 8 units succumb to this months 80+ mile an hour winds. It is the thieves and what they do to…
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When converting units?
We have converted 2 10x15 units to make a 10x30, How should this show in your computer?
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The Most Common Things South Africans Put Into Storage
We’ve told you about the weird, and we have told you about the wonderful, but have you ever wondered what the most common things people like to store at self-storage units are?We got the inside information from local storage solutions company Stor-Age, who jotted down what South Africans have in common when it comes to…
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Collection Call report aka "Call past dues report"
Is there any manager or relief manager that knows whether or not the aforementioned report can be edited to display only 3, 7, 13, 23, 27 days late customers? Adam
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Export Emails
Hey Guys! Is there a way to export all tenant emails? Thanks!
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API Update - iAutoBillDayPastDue
There is an API update happening that includes a new required variable called iAutoBillDayPastDue and my developer could not find any documentation regarding the new variable. How do I obtain documentation for this new variable? I tried emailing API Support and no one has responded in 48 hours.
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eDocuments Insurance 410 Gone error
My customers have been struggling with completing & returning the Mini Co Tenant Responsibility Addendum document. It was either initial to take out coverage or initial to accept full responsibility. They either initial both or none. Even when I spell out to select only one. Or not completing it at all. So I decided to…
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Reminders
Hello All, I'm a big fan of myHub and all the cool things it can do, but I've run into a bit of a snag. On SiteLink Web Edition, reminders can be set for everyone or just a specific person. Is there a way to view these reminders in myHub that I just haven't figured out? The calendar (where reminders are stored in SLWE) is…
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Does anyone know where I can find the SBOA URL for tenant insurance?
Trying to set up contactless move ins.
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eSign question
So we are just starting to use the esign feature .. how do I get the unit number and the price into the agreement to email to customer - otherwise we are asking them to sign a blank agreement
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Best Marketing Strategies
Hey! I am stepping in as a new manager at a brand new facility here is Oregon. Interested in what marketing strategies have worked best for you? I have done marketing in the past, but this is a different selling point. Thanks for reading!
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Highlighting Text/Areas in Lease Agreement
Is there a way to highlight text/areas in a lease agreement so that when the lease is printed the signature block or initial block, for example, are highlighted for the customer? Also would like to highlight different text areas to bring attention to them. Thanks.
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Date Format
SiteLink seems to have changed from displaying dates in UK format (dd/mm/yy) to US format (mm/dd/yy) is there any way to change this back?
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Hiring/Training during Pandemic
Need to hire resident manager couple for Scottsdale AZ property. Wondering how operators are handling hiring and training managers during this pandemic. I realize that you can interview online, but how are you getting around training an office manager in person? Would appreciate ideas and helpful feedback. Thanks in…
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Auctions? Raising Rents?
Anyone out there have ideas on when it is acceptable to raise rents again? As far as auctions go, I'm happy to work with people struggling who are in communication with me, but for others ignoring me, not so much. :|
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eFile & ePhotos
I see SiteLink ePhotos & eFiles are deleted 1 year after the tenant moves out of all units; are these documents stored elsewhere or do they disappear?
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tenant ins
Does everyone offer tenant ins, is it mandatory, or does not offer
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Online Reservations Duplicating
I have had this happen a few times the last few months. Has anyone else experienced this. It happened again this morning. I emailed support. Also while testing my online rentals I did one myself as a test. I noticed my card was charged twice. While doing lock audits realized the online rental completed for two units.
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Price Concession Addendum
Anyone willing to share a Price Concession Addendum with me. I can't find mine anywhere! Thanks Julie
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Demo Version of Sitelink Compromises Your Security
I'd like to express my concern over the Demo version of Sitelink and it has brought me here after I've reached out Sitelink's Tech Support on several occasions ending mid-October, with the issue not being fixed. If you use Sitelink Demo version please take note. Once you are in Demo version under reports there are two…
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eSign Completed Documents
I can't get the completed documents to open. I was able to do it yesterday from my Office Computer. But today they won't open on my laptop. Any suggestions?
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Legal right to enter unit?
Have a unit that is being auctioned. Unit is owned by female with ex-boyfriend's items in it. He has gate code and key to unit but she has a restraining order against him. They do not speak to each other. She has dropped off the grid - no phone number and no address. All mail (regular and registered) being returned as "not…
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What is this used for= Tenant Edit - CTRL+SHIFT+D - Show "Test drivers license swipe" button
What is this used for= Tenant Edit - CTRL+SHIFT+D - Show "Test drivers license swipe" button
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Site Map Management
Is there a tutorial in Sitelink (or elsewhere) that shows how to add, delete, reshape, move, join, etc., etc. the shapes on your facility map?
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Regarding online move ins, how are the locks distributed?
We have our system ready to accept online move ins, however i am not sure how to get the lock to the tenant without having any contact. How are others handling this?
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Online rentals - how do you select what units are available by size to leave unlocked?
We are setting up online rentals, and are attempting to figure out where to set up in Site Link which units will be available by size so that we can leave them unlocked? Anyone else doing this?
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WEBINAR Q&A: Become a Site Expert to Gain the Competitive Advantage
Below is the list of Answers to the Questions asked during the September 19, 2018 Industry Webinar by Sue Haviland and Jim Ferguson of Haviland Storage Services. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. When competitor shopping, how do you ensure staff is actually shopping in…
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Customer Online Setup
Does a current tenant need to have an Email address on file in SiteLink to be able to set up an online payment account via SiteLinks payment portal?
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If someone moves out in May and has already paid for June how would I go about refunding their money
If someone moves out in May and has already paid for June how would I go about refunding their money, Will there be an option in the move-out
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Remove Forum link from Sitelink Web
How do we eliminate the forum option? We do not want employees at our facilities opening web browsers on our office computers.