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Self Storage Legal Network
Is anyone else here apart of the Self Storage Legal Network?? I used to be able to go in and ask questions and read questions, but for the past few weeks I have been unable to find that section.
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Online Rental - Reserve first, then rent?
It looks like a prospective tenant can either Reserve a unit online, or Move In Now, but not a combination. Suppose a tenant wanted to make a reservation, and then subsequently rent the unit using their deposit. Has anyone looked at this? I can't seem to figure out if it's possible.
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Other Storage Facilities in Northeast Ohio
I was curious if other storage unit facilities are using SiteLink and if they use this forum to answer questions or share feedback..? If so; could you identify yourselves as we could exchange info that pertains to our region? This maybe an idea for all of you out there to identify your region of the US. Shed Stuff is…
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elease documentation not functioning
Is anyone else having issues with the documentation portion of online rentals? Even better if you use the TSSA lease. Starting yesterday my website took all customer info, charged their card and then gave internal error 500. The customer receives no email with the elease or additional documentation. We do not receive any…
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Online Rental- automatically sending Rental Agreement for eSignature
How do you automatically send the Rental Agreement for online rentals?
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Form Editor Keywords
I am having trouble finding the keywords to populate these items: Prorated Rent to 1st (Initial Rent) Total Due at Signing - Will be the total of Deposit & Initial Rent ONLY (*additional months or products noted on receipt) This total includes rent thru_____________________. This date will always be the last day of the…
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New TSSA Lease
Anyone in TX also using the new TSSA lease and finding it extremely cumbersome to have to manually fill in info?
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Military notification
If your Rental Agreement has wording regarding active military service how do you handle it in forms for e sign? Thanks
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Your choice
What is better, a swing gate or a slide (rolling) gate?
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E-sign Leases not getting signed
Is there a way to show that there is an un-signed lease for a customer when they login to their account on line?
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eSignature - storing the Manager's signature and initials?
It looks like eSign requires the Manager to create a signature each time they eSign a doc. Is there a way to store a signature and retrieve it based on the logged in user?
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Online Rentals - configuring discounts
Is the only way to use discounts for Online Rentals to use "Web Pricing"?
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Website Help
Is anyone using storEdge to create and manage your website? I know that they have merged with SiteLink. So I'm wondering how you like the service you are receiving?
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How do you handle transfers who don't transfer?
I have handled this dilemma different ways over the years and am wondering if there are any ways left I have not explored. Everyone here seems very clever in their work-arounds and thought you could share. Dilemma: A tenant transfers to a new unit but they don't move out of the old unit in a timely manner. I bring it up…
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Transfer of credit card payments to Excel saved page
Can anyone tell me how to take the list of process credit cards and transfer them to my Excel payment logs that I keep???? Same as my ACH payments.
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Employee or Owner Signature eSign Documents
How does the electronic signature work for the employee signature on Rental Agreements?
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Discounts Available on Day of Move In
Is there a view or report in SiteLink calling out the discounts that were available for a certain unit at the time of rental? Example ($1 Special, 13th month free if pay for 12, other)
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Disable ability to complete future Move Ins
How do I disable the ability for our sites to process future move ins or pre-leases?
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Need Help with daily closing
My office is open 3 day's a week and my daily deposit is back dated from last week this has never been a problem before. I do not close out on days we are not open but I have not had a problem before. I'm afraid if I close it again it will deposit the credit cards again to the bank and mess up the deposit Help please Diane
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StorLogix Report Cross-Referencing
Hello! I have a question about pulling a user report for a specific tenant - often if I pull a specific tenant's access report I will see another tenant name and unit in the report. Units, tenants and codes completely unrelated in anyway. No move-in/move-out involved between them, etc. Does anyone know why this happens? I…
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Invoice Not Clearing in Reminders
I have one tenant whose invoice will not clear in the reminders section. I have emailed it to her, verified email was delivered I have even printed out the invoice, however, the invoice still shows up in "Reminders" as needing to be sent. Anyone have this happen to them? Any idea how I can fix this? All other tenants…
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Update
Anyone else having trouble today after the update?
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WEBINAR Q&A: SiteLink Maps
Below is the list of Answers to the Questions asked during the August 16, 2017 SiteLink Maps support webinar with James Renouf. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How would you get the map on your TV screen? A. Your television would need to be hooked up to your computer as a…
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SMS Resources Billing
We have had texting abilities since Feb which is fantastic but we have yet to receive a single bill. Anyone else having issues?
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Comment from Inquiry or Reservation
I can't read the entire comment on the screen. I thought the comment used to populate into notes? I scrolled, made the other fields smaller etc. I still can't get the entire comment.
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Customers returning their eSign documents
With the ongoing COVID19 we are increasing our usage of eSign move-ins. Everything is working okay up to and including sending the documents to them for eSign. Getting them to return the signed documents to us is another story. Calling, texting, and emailing them has not been effective for about 25% of our new customers.…
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question on exporting accounting info to quickbooks.
I have made alot of headway with this. had to do alot of changes to the COA on both sides... but i have ran into something.. when i am exporting the accounting data from sitelink it does this: "TRNS GENERAL JOURNAL 02/01/20 Uncategorized 20200201-20200201_Accrual -29171.80 N SPL GENERAL JOURNAL 02/01/20 Receivables Control…
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How to create/process a refund for a customer after voiding the receipt
A customer's credit card was charged for monthly rent by accident, and the receipt was voided so the payment no longer shows, but when I clicked "yes" to refund the payment amount to the customer, a notification popped up that said the refund was unable to be processed. So now I'm not sure what I need to do to get a refund…
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Call Centers
If you use a call center, which one and way. We used to use XPS years ago and do not use one at this time. Need to find a really good one!!
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Multiple Unit Payment Warning Setup
I have several sites I manage, and one of the sites warns you if you're about to make a payment on one unit for a tenant with multiple units. How can I set this up at other sites? I don't see it in the site settings.