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Batch processing of invoices and credit/debit cards
Good Day, the last two days the batch processing of invoices and credit card has not ran. Anyone else have this issue? Thanks in advance. :smile:
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Woke up and this was all I could picture in my head...
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Insurance Selection for Online Move-in
Per Sitelink online move-in instructions, the demo shows insurance selection as Step 1 of 4 steps on the move-in page. However, doing a test run on our home page only shows 3 steps, starting with the account information. We have storsmart insurance and I send it out to customers via e-sign routinely. So is there a set-up…
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Selecting wrong size on line
We have had several tenants make reservations on line and upon arrival find that they have selected a unit that is way too small. Causes a bit of a problem when there is only one or two of the size reserved available and we loose out on a rental. Any suggestions on how to improve the situation?
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How do I add Reasons for Leaving, not edit existing ones, in exit survey?
I would like to add new reasons for leaving, in addition to the existing ones.
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Exit Survey
Is anyone using a service like Surveymonkey.com for your exit survey? I've created a survey and tried attaching it to the exit survey that you can email to a tenant during a move out and it's not working. When the letter is emailed it does not allow you to click on the link. I think this would be a better way to get…
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How to Process Refunds and Voids- SiteLink Training [Video]
How to Process Refunds and Voids in SiteLink https://www.youtube.com/watch?v=ZEJRODXrteg
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How to Take a Credit Card Payment - SiteLink Training [Video]
How to Take a Credit Card Payment in SiteLink https://www.youtube.com/watch?v=z3cGD8Rm7LQ
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Storable Payments: Reconciling Transactions and Deposits - SiteLink Training [Video]
Storable Payments: Reconciling Transactions and Deposits https://www.youtube.com/watch?v=ckv4IDfBDx4&feature=youtu.be
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PTI or DigiTech or ?
We have a remote site that we have been using WinSen Sentinel for gate access since 1993. We were a beta test site for Remote Access. For a variety of reasons I am considering changing and am looking for suggestions & input. Thanks Julie
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Daily Payments Report - Pay by Name - Normal Payment
In the daily payments report - one of the categories is "Normal Payment", does anyone understand the definition of this category? Is this calling out all payments made by tenants physically at the property? (aka driving to the property and paying the property manager cash, check, credit card, other) Thanks!
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Need Help Finding Specific Latch
I'm not having any luck finding a replacement for the latch pictured. We have several in use now and I would like to replace a broken one with the same. Anyone know where I can order more? I've checked everywhere I can think of and no luck.
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PRE LIENS AND LIENS NOT COMING UP ON THE LIST
for a few months now not all preliens and liens are showing up in the daily list. I have to manually go to their accounts and add them and then go to froms and print them. If we have a lot this takes a while. We aldo have old preliens and liens showing up in the prelien and lien list. Any idea why?
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Surface on older metal building
We own a facility that was built in the early 70's that is a metal building that has some type of coating on it that makes it look like a rough "stucco" or more like a "popcorn" ceiling. Anyone have any idea what this could be made of or how it was applied? Over the years dark black stains have appeared due to the old…
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Emailing Payment History
Why doesn't the customers email address automatically insert when emailing this report? It inserts email address when emailing Ledger & Receipts.
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Just my internet, or is SL SUPER slow today?
My Sitelink is running incredibly slow today. Nothing else in my system seems to be slow and I have restarted and done a live update and it's still being super slow. Like 60 seconds or more to open a screen! I know overall the internet is moving more slowly these days because everyone is bored at home and going online and…
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ACH Commit all Submitted Transactions
Do you have a set time of the day you do this procedure? Do you do it 7 days a week? Is it necessary? Thanks
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E-Sign
We are attempting to start e-sign as a touch-less way to get contracts signed, can anyone share their process? We are running into margins being off when we print the agreement, also if anyone is willing to share their rental agreement format, as well as rental application format that would be super fantastic! I'm getting…
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Blast Emails - Easier Way to Send?
We're sending emails to all 700+ customers about our new reopening guidelines. We use gmail and it gets hung up if you try to send more than 75 at a time. Right now we individually check the first 75 and then send. Next it's the next 75 and so on. Is there a way to send a range like 1 to 75 and not have to individually…
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Conversion timeframes longer than they used to be?
Just curious as i've never heard this before with all the site takeoves i've done in my years. Maybe i'm remembering wrong but I swore i've been at sites doing transitions from one ownership to another at EOM/FOM's before. Did sitelink change a policy at some point as we're being told now they don't do transitions at the…
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Card Processing
Anyone else having trouble processing card payments this morning?
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SiteLink WebStore Users
Hello, I am curious, does anyone use SiteLink's Webstore as their website with their own unique URL and offer a full online rental + reservations? What I mean by that is do you have the free website template offered with your SiteLink subscription but have had it customized by a developer to use your own URL instead of the…
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How do i uncombine a unit
Does anyone know how to uncombine a unit i combined in error???? PLEASE HELP!!!
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Utilizing LTL for the next available unit
We are trying to get rid of our old hand written reservation sheets and want to transition fully to using LTL but we can't figure out the best way to list a possible tenant who wants the next unit available. For instance, if we don't have any 10x10s available but have someone who wants one as soon as one is available how…
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need help adding merchendice
I sold locks to a customer already in a unit for some reason I cant add merchandise while into her account I have always done this by the ledger and it will not let me not sure what I'm doing wrong please any help thanks Diane
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eSign "500 Internal Server Error"
I am working on implementing online rentals. My testing with eDocuments will work if signed through Sitelink. But when emailed it says An error occurred: 500 Internal Server Error. Any suggestions? I have spent so much time getting the Lease set up in Forms and this is the last little piece of the puzzle. I want to get it…
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Packing and Moving Mistakes to Avoid [Blog]
Many of us have moved a few times, but Julia and Joe Czyz aren’t your garden variety movers. The Denton, TX couple has packed up and moved 31 times in 52 years. Julia Czyz says living abroad was a dream of hers from the time she was in college studying to become a teacher. She was lucky enough to find a husband, an…
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Online Rentals- Required Information
For online rentals I need Alternate Contact Phone Number, Employer, Date Of Birth, Govt Issued ID number, Gate Code choice and forced Auto Pay. Does anyone have any suggestions or work arounds?
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Online Move-In's for Vehicles
We're wanting to implement online rentals, but not sure how this would work. On our rental agreements for boat/rv/vehicles we include what is being stored. (Vin #, License Plate, Make/Model etc.) We enter this information in the contents section of Sitelink. How could we make that work with online rentals?
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AUCTION MONIES
HOW DO WE DEAL WITH MONEY WE COLLECT FROM AUCTIONS AS FAR AS PUTTING IT TOWARD BAD DEBT?