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SITELINK ESIGN
This is the epad that we purchased for the esign in Sitlink. It is not working any suggestions? Or a brand that does work?
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Late Fee Threshold
Is there a way to cap late fees given out based on security level? Ex: All employees under Site Manager level can only waive up to $50 of late fees per month, after they hit their monthly limit they are unable to waive additional fees.) Thanks!
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Service Required Report
Is there a specific report identifying units that are classified as "Service Required"?
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COLLECTION CALLS
WITH EVERYTHING GOING ON ARE PEOPLE CALLING CUSTOMERS FOR PAYMENTS, I HEARD PEOPLE DONT NEED TO MAKE MORTGAGE OR UTILITY PAYMENTS HOW ABOUT RENTALS JUST WONDERING WHAT OTHER PEOPLE ARE DOING OR THINKING
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How to Batch tenants
When going to this new site I have a couple tenants that had 2 units that now are separated I need to know how to batch them so I can do one payment instead of 2 separate Help please
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CREDIT CARDS
IF SOMEONE PAYS AND IT GOES THRU THEN LATER REJECTED. WILL THEY LET YOU KNOW HOW DO YOU FIND OUT DO YOU GO TO VERTUAL TERMINAL WEBSITE IF YES HOW OFTEN
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Covid-19 Full Site Lockout, Urgent help needed.
The New Zealand Government has not given the go ahead during stage 4 lockdown for facilities to remain open. How do I lock all tenants out in one go?
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Sitelink Version History
Is it just me, or has the Sitelink version history web page stopped being updated? Whenever they plan an update, I like to see what is changing and try to get ahead of questions my co-workers will have. Sitelink still refers to the page in their update notices, but nothing seems updated since 2019. -edit- I see if I click…
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"Letters" feature
Do you use the "Letters" feature to do marketing emails to current/past tenants?
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Daily Close
Are we able to do a Daily Close from myHub?
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College Kids and Virus
We are a college town and have been getting calls all morning for units ASAP. Anyone else getting hit with this "blessing?"
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Tenant's Key in File
I remember reading I thought someone where can't locate it about if a tenant wants to keep a key in file. I know it poses a liability however if tenant signs an agreement stating the facility/employees, etc are not liable. Does anyone have thoughts on this subject. This particular tenant is forever losing all three keys…
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Have you used shipping containers at some point in your life?
I am running an exporting business of frozen items. While the goods were in the exporting process half of the items got damaged due to bad weather conditions. My business started slowing down due to this issue. I began to do research on this issue and found that shipping containers are an ideal solution as it is built in…
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How to turn off all 4 late fees in Sitelink
Can anyone kindly tell how to turn off the late fees for our tenant in Corporate Link. Due to Covid19 we want to stop the late fees until things gets normal. Everyone stay safe :)
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After hours calls
Looking for a company that handles after hour calls. DO NOT want anyone that will be out sourcing to another country. Any suggestions? Please mesg me or email to manager@whiskeyroadstorage.com
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Anniversary Date keyword?
Looking for an "anniversary date" keyword to insert into a form but can't (or overlooked) one. Closest is TenantMoveInDate, but that adds the year. Only want day and month. Thanks.
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Past Due Balances report
Afternoon all, does anyone know of a way to pull the Past Due Balances report or possible a report that's pretty identical that lets you select the date to pull it? Most reports you can set what you want it for. My DM forgot to pull the Past Due Balance report for a site at the EOM and needs to pull it but it only allows…
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E-sign 'Draw' on Tablets
Hi Guys. I'm relatively new to Sitelink but especially new to the forum. I was hired as the Relief Manager in December 2019 when the facility build was officially completed. My question is about the signature options on E-sign. We use E-sign for documents on a tablet that tenant's then use a stylus to sign. However, when…
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Exciting new myHub feature! Process invoices and recurring payments in the background
Background Auto-billing, Invoicing in SiteLink myHub now available! * Start the batch processing and then continue with other activities * Invoice one-by-one or in large or small batches * myHub emails receipts to tenants depending on setup preferences * More overnight billing options coming soon Read all about it in the…
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Direct from SiteLink to Storage Treasures
Can anyone advise me if I can list auction units on Storage Treasures straight from SiteLink or do I need to go to their website to do so?
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Intent to Vacate Notice - Print and Email?
Currently when scheduling a move out the only option given is to print the Intent to Vacate Notice. Is there a setting that would give the option to email it also? Thanks.
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Posting a credit to Tenant with no charges showing
I'm new at doing this. I know how to post a credit if there are charges showing. I want to post a credit to a tenant that has no charges showing. I have tried checking the box for future charges entered the amount and clicked on ok. The pop up says I must enter a payment type. should I wait until charges are assessed…
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Rate Increases For Prepaid Tenants
Hi, I wanted to know how you handle a rate increase on a tenant that has prepaid?
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Image Insert Forms
We email birthday greetings. I made a custom form with a Happy Birthday Graphic and also our logo. It isn't working properly and I don't remember details of set up. Both of my images have a gray "watermark" that says something about photobucket. At this point I am considering just changing my greeting to text. Any…
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Looking for storage solutions..!!
We are planning to do a big clean up in our office. We have a lot of archived materials, so it's time to declutter and move those materials to any storage facility. So that we could get more space in our office. As you all know, office space is pricey, and I believe more space for the employees would help to increase…
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Lead to Lease-Current Tenant
In Lead to Lease Lookup Existing a current tenant isn't showing up. Spelled correctly. Tried searching by first name also. What would cause that? I emailed support yesterday but haven't heard from them.
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Auction Process in Sitelink - Taking Past Due Schedule to Fruition.
I am having a few issues. Sitelink Support has not been able to answer these questions - mostly because I don't think they understood what I was getting at. * I am trying to figure out the auction process. I watched one training video, since I cant find any others and there is no search function in the Forum for just the…
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Putting a unit out of order
Can someone help me with putting a unit out of order? The boss has some of his stuff in a unit and its just a pain to try to remember what not to rent out with internet reservations coming through now Im afraid I will screw up. TIA!
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Online Auction
Just wondering when doing a online auction how many pictures do you try to show for each unit? I normally like to take detailed pictures trying to show everything that I can see from the door way. I use a zoom camera and try to get pictures of what is in the back of the unit as well. Kinda thinking that if you show too…
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Setting up Point of Sale Package Deals
I offer package deals with my moving/storage supplies. Is there a way I can set up a package deal where the items will automatically come out of my inventory and ad a discount to the package deal. Trying to make my life easier vs having to individually take each it out.