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JMC
Our sitelink system is set up on Anniversary billing. Here's my question: Customer moves in on 01/08/2020 and their due date will then be the 8th of each month. Is it possible in sitelink to change their due date - for example to the 15th of each month? Follow up question: Can this be done at move in & can this be done at…
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Double Charges
Just a heads up with anyone using Sage/Paya: I have tenants that were double charged today. It is the same error messages that were in the tenant notes as last month.
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Report showing who added discount to system?
Does anyone know what report may show which account created a discount in a database? I've gone over Exceptions>all and nothing will show a created discount, it WILL show a deleted discount as I just created and deleted one to verify and only the delete aspect shows in exceptions. Trying to track down who created a…
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Separating units on an account
Is it possible to separate units under one account?
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Receive Rent Payment
How can I change the receipting date to prior date. In Sitelink Web edition, I can use SHIFT CTRL P P but it doesn't work in Sitelink myHub. Does anyone know, please help. Tks
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myHub Dashboard vs. Reports Discrepancy
When I log into MyHub and head to the Dashboard, I like to check the ‘Rentals’ (move-in/move-out/net/transfer) numbers. Recently, I noticed the move-in/out/net/txfr numbers on the Dashboard don’t align with any other report I pull from MyHub, regardless of the date settings I use. Can anyone explain the reason for this…
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Customer files
How long do we have to maintain customer records ??
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Congratulations April 2018 SiteLink Certified Professionals
Lots of StorageForum users continue to enroll in our SiteLink Certified Professional training. These courses are the perfect option whether you're new to SiteLink software, or you'd just like to brush up on your skills. As always, the courses are free to Web Edition users and can be completed on your schedule - there's no…
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Website Payment Reports
Is there a report that I can generate that has only the Website API (WEbsite Payments made to Sitelink)
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Multi Unit Credit Card Feature in Tenants
I have posted before because we have trouble when tenants add units and the auto pay information doesn't automatically set up. I remember it was suggested to use Multi-Unit Credit Card in Tenants but I can't figure out how it works. Of course we don't find this out until after the tenant is late on payment. And they think…
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How to access old certifications from SiteLink
I completed all of the trainings on SiteLink back in the beginning of April 2018 and received the certificates. I just noticed that they do not reflect on my profile. I tried to log back into the site and it no longer exists. I see Storable now has their own training with the same certifications that I have already done…
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Cut Locks
What is your record for most cut locks in one day?? We currently have two downtown locations with 19 total!!
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Multiple Reservations for Same Unit
Not sure if it is just us or what - never happened before. I had a reservation for my 1 10x15 non-climate unit for Monday. Someone was able to go online and rent this same 10x15 non climate unit for tomorrow. I then went in and also rented this same 10x15 non climate unit for today. Udeas as ti why or hoiw this is…
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INSERTS
IS THERE A WAY TO PUT A PICTURE IN OUR TENANTS EMAIL ( TO SEND THEM A MERRY CHRISTMAS)
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Late fee settings
Maybe i'm overlooking a simple thing or a setting in another section but we have a site in Nevada and the manager was just going over our lease with me over the phone and he pointed out his customers are only being charged $20 late fee's and not the $20 or 20% that NV says can be done. When I went in to sitelink - tenant…
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Implentacion en Sud America
Hola, alguien pudo utilizar con exito SiteLink sin la necesidad del uso de un segundo software para la parte contable de la empresa, hace años que lo vengo buscando pero nunca encontre un integrador que de esa facilidad y trabajar con dos software me parece antiproductivo. Saludos!
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Parking Space Reservations
For those of you who rent parking spaces (auto, trailer, boat, RV) how far in advance can a tenant reserve them - 30, 60, 90 days? Do you take a reservation fee - refundable or nonrefundable? Any other details welcomed. Thanks.
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Manager(s) Needed
Opportunity opening for resident Manager(s) in Cheyenne, WY. Please respond to mynes308.tm@gmail.com
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What to do when rodents are inside your building
This year we had the worst rodent issue ever. They were everywhere. Initially complained came from drive up units and now we are finding they got in to our inside units too. Our pest control has used every possible poison to keep them away. We spray bleach in front of the doors and have bait stations both outside and…
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Reversing a Voided Receipt
I voided a receipt this morning and did NOT refund the customer. Is there a way I can reverse this so the payment is applied to the customers account again? I should add that the payment is still being processed with the processor and i do not have authorization to reverse it, and cannot reach anyone in my company who is…
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DECEMBER 2018 POLL: How long have you been using SiteLink software?
SiteLink software has been around a long time and has grown over the years. How long have you been using SiteLink? Maybe you remember when myHub or Web Edition first launched. Feel free to add a comment too!
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Worker tracking
I know this is out there, but I'm looking for a report that says the amount of move ins/move outs/transfers each employee has done for a given month?? Anyone know where it is at??
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EVICTION
WE HAVE A TENANT WHO WE WILL NOT BE RENEWING HIS LEASE. HAS ANYONE HAD PROBLEMS GETTING A TENANT OUT OF A UNIT AFTER TERMINATION?
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Software update
Ok it's nice having software updates but when did it change from telling us what was GOING to change to only telling us what has already changed? In the past anytime one of these notices would come out I could click the link and read about all the new features/changes that were coming with the new update and know what to…
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Sitelink freezing?
Just getting in for the day today so not sure if it is still happening but did anyone else have Sitelink freezing up on them randomly for 30 secs or so at a time yesterday? We had 3 computers, a desktop and laptop here and a desktop at another site I talked to yesterday all experiencing the same issue out of nowhere.
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Last Rent Change
How can I find 'Rent Last Change'? I have 14 units between 12-18 months and 5 units between 18-24 months that is showing never got their rent got changed. How can I track these few units out of our 1076 units :neutral: Thank you in advance.
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How do you close the "payments" screen without registering a transaction??
Just opened our first site 5 weeks ago. I'm afraid i am not the best computer person, but i'm 28 not 98 so i'm not completely useless with them. But I am finding sitelink very confusing! Anyway - here is just one of probably many future questions: Whenever I open the payments screen and make a change, to exit the screen…
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RV parking space, Vehicle in Lien
Hi, I have a vehicle in lien status in my RV space. According to my operations manual I have to check with the DMV to see if there are any lien holders before I sell it at auction, however I want to know if I also have the option of just having it towed and let the owner deal with the tow yard for impound. I am in…
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Sitelink Icons....You use them?
Good Day All, Do any of you use the Sitelink icons (smiley face, red star, black star, etc.), and if so what do you use them for?
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Search Warrant Served! Now what???
We had a search warrant served on a tenant yesterday and the unit was emptied out by the police. What do I do now? I have dealt with search warrants in the past but they never found anything before. This time, it was emptied out completely. (Illegal weapons- lots of them!!!) The tenant had only been here for 2 weeks. I'm…