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E-Mail Receipt After Transaction
Can Sitelink add an option to e-mail a receipt immediately after a transaction? At this time, when I complete a transaction, it asks if I want to print a receipt. If I say no, it then closes out of the payment screen after it asks if I wish to take another transaction. Then I have to go back into the tenant's file, select…
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Web Edition data usage
Now that I've upgraded to Web Edition, my internet provider keeps notifying me of high usage on my plan. It looks like I'm suddenly using 15GB up in the first week/week and a half of the month! Is this normal for this software?? Is there a way to shut it down, even with being logged off and no current activity, there are…
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There's no such thing as a stupid question...…...or is there ???
I had a lady cone in to rent a 10x10 unit the other day for a neighbor she just met that day. The neighbor was getting kick out of her house & the lady was "Doing the right thing" by helping her out,( Her words not mine). My property like most others in our are has gate access from 6am-9pm. the lady asked if there was any…
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Pre-Payment Discounts visible online?
We offer a pre-payment discount at our facilities. If you pay 11 months in advance, you get the 12th month for free. Many of my customers pay online. Is there a way the customer can select this discount when paying online?
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Credit's "grayed" Out?
Why is the credit's part under the Edit Charges & Payment grayed out? I seem to only be allowed to add the credit under the discount section.
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Development around a Radio Tower?
Just a question if anyone has ever developed around or below an existing Radio Tower? Have some questions if you have and can help.
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Multiple units payment only posted to one unit?
Multiple unit tenant paid, but payment only posted onto one unit and I'm not sure how to go back and fix this? Each unit should have had a payment posted instead it's showing one unit is now paid up for the next few months. I appreciate any feedback!! Thanks
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Live Update
Just happened to notice a Live Update pop up on my screen. It didn't say Sitelink but it installed a Live Update. Isn't it supposed to be tonight? Not in the middle of our Monday?
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"Retired"
It's been nice "conversing' with everyone, but as us 9/13/19 I will be retiring my discussions. Everyone stay safe and have a productive year.
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Signed Receipts for Card Payments
How many keep a copy of a signed receipt for card payments? I have never needed one! I usually end up shredding them all at year end. Fortunately only about 50 come to the office and pay with a card each month. But I could save some paper! Most of my customers don't even want a copy they just sign the receipt that I keep…
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Fee Refunds- ?
Is there a way to refund a particular charge or fee? The previous owner's took gate remote deposits, but had it set up in Sitelink as a fee and not a deposit. Sitelink tech support told me I would have to add a pre-paid security deposit by the "secret" code CNTRL + SHIFT + S on the Ledger Adjustment Screen. If I do it this…
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Need some help getting started!
Hello Everyone. I have been working at my facility for a while now and unfortunately the property manager had a family emergency and to leave the company. So that moved me up to the property manager. I do know all the basics and more. I just want to make sure that I do the best job and make an impression on the owner when…
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Need help understanding what SiteLink did...
The situation is: 1. Tenant had 3 existing units of various sizes and wanted more space. 2. Tenant kept Unit #105 as is. 3. Tenant moved from unit #115 into larger unit 213. Simple transfer via SiteLink from one unit to another. No problem. 4. Tenant then vacated unit #126, two weeks later to utilize new unit #.213. Moved…
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Absolutely Disgusted with new Sitelink Employees.-TERRIBLE CUSTOMER SERVICE
I'd like to know if I'm the only one. I have to rant here. I've been using Sitelink for years for 5 properties! Ever since the merge with Sparefoot the great customer service has completely vanished. The new employees know absolutely nothing about Sitelink, when I call for THEIR help them I feel like they're actually…
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Whether it is possible to purchase storage container on a rental basis?
Hello everyone,
We are storing our construction materials in our office, so we are finding it difficult to take our materials to and from job sites. Every day we need one hour to get the materials to the job sites. And it causes a delay in projects. In fact, we need to spend months to complete a project, we could store our…
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Is anyone else not able to unclick the box that says show previous tenants only
I went to tell a previous tenant their old balance before we will rent to them again and it does not allow me to click the box could I have something checked wrong
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PayPal
Just curious if anyone uses paypal as a payment type. if so, is it independent of Sitelink?
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split payments
Is there a way to take split payments in sitelink
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Move-Out: "Waive all fees dated after move-out date" Questions.
Hello Everyone, If you use the "Waive all fees dated after move-out date" option when moving out a tenant, could you please explain to me a bit what exactly this does? Does it waive the invoice balance, late fees, lien fees, etc? Thanks!
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Unannounced update?
Just curious if anyone else has noticed some new items in sitelink? Doing a live update randomly just now and in the payments tab there is a column showing uninsured, also inside the payments screen they had a shield icon saying if they're current or not with insurance. Wondering what other changes anyone has found if any…
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Auction timing
How long do you think is proper between the time someone pays to get off one auction, and the time you set them up for a new auction?
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GATE CODES
IS IT POSSIBLE TO HAVE A GATE CODE FOR INDIVIDUAL EMPLOYEES?
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Move In from Lead To Lease
I just did a move in from Lead to Lease and there was a pop up asking if I wanted to remove the customer from the Lead to Lease list? What is the purpose of that? I haven't noticed it before. I have always been amused that SL promotes "fewer clicks" but has some very redundant pop ups that you have to click on!
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Do any of you use the Audit Receipt feature? If so; would you talk a little about the feature
Auto Receipt
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Calendar Reminder(s)
I have created my daily tasks on the daily calendar reminder. I have made it recurring. So, I am finding that it's difficult to remove the items when I dismiss them i.e. no matter how many times i dismiss or respond to the dismiss, the tasks are still there. Yesterday, I was able to finally have some of them remove but two…
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Q. What's so different about this access control system?
A. The short answer would be "The Internet". This keypad works just like your traditional self-storage keypad, the only difference is it's connected to the cloud. There are no other boxes, software or controllers to install. There are no wires to run back to your main office. You simply have a relay wire over to your gate…
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Has anyone found a good weed Killer?
In this 100 humid weather the weeds are being very invasive, they seem to be immune to Round-up and most over the counter weed controllers. My sidewalk could be a garden.
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Reports, Credit Card Payments, Passwords
Seems like just about Every Time I try to log in to my Reports-Credit Card Payments-Virtual Terminal Log In-User name-Password, I get locked out. (No, Cap Lock is not on.) The Error message will say, "either expired or wrong PW". I change & Update PW every month, so I know it is not expired.....3 tries, then....Lock Out.…
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Charge Rounding
I am just wondering if any of my fellow Canadian storage business people use the 'charge rounding' feature. As you all know, the penny is no longer so I thought it would work that if the payment type is 'cash' it would round to the nearest nickel by putting .05 in the box. I'm not sure if it's intent was for the Canadian…
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TN LCD Panel For Refrigerated Container in stock
Our History 1. In 2002, Company was found in Nanshan district, Shenzhen 2. In 2005, Company moved to An Jing Heng Industrial Area, and setup LCM Fatory 3. In 2005, Company certificated ISO9001:2000 quality management system certification 4. In 2005, Company certificated ROHS 5. In 2009, Company established a big LCD plant…