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New manager, Marketing help
I recently was promoted to Facility manager from assistant manager here at my facility in Texas. I feel as if I was never properly trained in the marketing department but they expect me to do it as if I am an expert. We are needing rentals and I am wondering if anyone could give me any tips and tricks in the marketing…
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Site login oddity
Just curious if anyone else had their login used at an odd time when the system updated on the 10th? I always check login history at our site to make sure people are coming to work on time when i'm off and it showed me logging in at 1:40AM on the 10th from our store PC and IP. Now I love my field of work but i'm not coming…
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January OR December (you can decide) Christmas Poll
Ope!
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Modify Locations of Multiple Units On SiteLink Map
So, I'm trying to make our SiteLink map more accurate. Is there a way to select multiple units instead of just one at a time to move around after they've already been placed on the map one Thank you
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Deleting Invoice
Is there a way to delete an invoice once the daily sale has been closed? I have a client who waited until after the monthly invoice was sent out to request an invoice for a year.. now we give a 10% off for those who pay the year in advance. I have tried to create a manual invoice but it will not let me give the discount to…
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Lag Time for Taking Payments
Is anyone else experiencing lengthy lag times while processing cards? It did it to me yesterday and is still going on today. It usually only takes a couple seconds to approve or decline, but I have been waiting up to nearly 20+ seconds for each walk-in card payment.
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"Normal Tfr" Credit generated when transferring customers
This week I noticed something that I hadn't before. I had not seen a credit note that gets issued by site link when transferring from original unit for the rate the customer has been paying historically. Example: While moving a customer from unit A, paying $150 on the day the payment is to be taken. As I understand this,…
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Retired Managers who relieve Owners for a Couple of Weeks
I am an owner who really likes my company and clients. I like my job and going to work. My problem is finding a relief manager for the few weeks a year I want to go to Panama or even the Inside Self Storage Events. It would be nice to have a pool of Temporary managers who don't mind running the place for a few days or a…
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Snails Pace
We are in the San Gabriel Valley of the Los Angeles Basin and the phones have been very quiet since Halloween. I have checked with my local Comps and they say the same thing. Is it just our area that has slowed to a halt or is it Nationwide. Occupancy has stayed the same, just no traffic.
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Receipt problems - Sitelink can't do this - Prove me wrong
I want to create a damage & repair charge...and need to produce a receipt for the payment. The catch is, they are not a tenant. I am not willing to fudge my move-in and move-out numbers (by bouncing them in and out of a unit) in order to make this happen. I keep telling my accountant that Sitelink just can't deal with…
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Email set up....
Hello all... have a question and maybe someone can help me with it. Our sitelink email runs thru our gmail account.... due to suspicious activity elsewhere I had to change our email password on gmail account...then changed it on sitelink email set up page..... but when sending emails from sitelink to tenants they always…
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Daily Close rounding up when I have .50
Lets say my totals for the day comes to $2,212.50. I enter that into the Daily Close, its correct, it accepts it and I close for the day. When the Close saves and prints, it rounds my close up to $2,213.00. I am always having to enter an "over/under" in my accounting software to account for that difference in paperwork…
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How can I delete one unit from a multi-unit account
I have a tenant who has multiple units and recently added an additional unit and has decided, a month later that they do not need the new unit. There was never anything paid on the new unit and I simply want to delete the unit from their account, removing the unpaid charges. Any suggestions?
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So Tired of People! How do you deal with burn out?
It seems like we have had so many stupid people over the past 3 months, I can barely handle it anymore. I have a woman who's CC on auto pay was about to expire, I sent out the expiration notice 30 days in advance, through USPS and emailed it. All throughout that month I sent more reminders, and left messages for her. When…
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Auto auction
Hi, I have a situation that I have never come across in my 8 years of being a property manager. I have a mechanic that rented space in my facility. He has not paid and I started the auction process. When getting the MSL reports from the DMV one of the cars has a lien on it. I have my form letter for customers but do not…
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Vegas - Building Repair Vendor recommendations
Just curious if anyone by chance has any recommendations for building repair/maintenance vendors? Have a property there with some roofing issues that are beyond the general maintenance worker capabilities that we have on site. Also if anyone has a good source for metal commercial doors *swing doors into a building, not…
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Paid thru date wrong after deleting future charges
Made a tenant a deal that he could pay November to May with May being free. So I added future charges for November thru May and credited him $90 for May. The tenant never came in to pay. He then went online and paid the month of November only. Tried to contact him to see if he was still going to pay the remaining…
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pre liens for alternate not printing
I always have to go in and reprint one and adjust the address. This has only been happening since we started sending emails to customers as well as a letter for the preliens and liens. I am wondering if maybe I accidentally unclicked something important =)
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Twillo for sms
Has anyone uses Twillo for sms ?
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Reverse Refund
Is there a way to reverse a cheque refund on a customers account?
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Viewing accounts of past tenants
Did you know? You can view the accounts of all your past tenants–even if you've deleted the units they have rented! The question came in recently via email: "We recently deleted units, and now we realized we cannot access the previous tenants accounts who were in those units before. Is there a way to access these accounts…
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writing reports
I found where to write queries in the reports module. I toughest part about writing queries isn't so much the SQL but trying to find the fields required. So, does anyone know the table that the merchandize is stored. I am looking for the vendor and our cost in particular but other fields too. There is a sample report…
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Driver License Scans in black and white
We just got a new Canon MF743CDW printer in the office and whenever I try and scan a driver license with Sitelink, it will only scan in black and white. Does anyone have any idea how we can get color scans since there is zero options in Sitelink for scanning?
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Insufficient Funds
Does anyone out there charge a tenant for having insufficient funds after running their credit card? I am getting pretty tired of all the batch failures from insufficient funds. There are a multitude of ways to handle this, and I have ideas, but I'm curious what is out there that works best. Thanks.
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LOOKING TO HIRE AN EXPERIENCED MANAGER W/SITELINK EXPERIENCE-MILWAUKEE AREA
LOOKING FOR EXPERIENCED SELF STORAGE MANAGERS IN LAYTON PARK AND WEST ALLIS NEIGHBORHOODS. SITELINK CERTIFIED A PLUS! YOU CAN REACH OUT TO MCLARK@ELMDALEPARTNERS.COM FOR MORE INFORMATION.
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ADDING DISCOUNT TO EXISTING CUSTOMERS
IS IT POSSIBLE TO ADD A DISCOUNT TO AN EXISTING CUSTOMER, IF THEY HAVE BEEN IN FOR AWHILE AND KNOW THEY ARE GOING TO BE HERE FOR AWHILE LONGER WE HAVE A PAY FOR 6 MONTHS, GET THE 7TH FREE DISCOUNT WE WOULD LIKE TO DO THAT FOR THEM. IS THIS POSSIBLE?
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LOOKING TO HIRE AN EXPERIENCED MANAGER W/SITELINK EXPERIENCE-NW INDIANA
CROWN POINT AND MERRILLVILLE INDIANA POSITIONS AVAILABLE FOR EXPERIENCED PT/FT STORAGE MANAGER POSITION. CONTACT MCLARK@ELMDALEPARTNERS.COM FOR MORE INFO
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Can one change the number sequence of invoice numbers?
Is it possible to do this ?
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Personals from an auction unit
We just had an auction end on 10-31-19 and the bidder brought the personals up to us in the office in the box were pictures and two small boxes that contained the ashes of relatives of the tenant. We have tried contacting the tenant but without success so far. My question is have any of you had this situation and how did…
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"In Auction" legend in SiteLink
Hi, I'm new here but have a quick question: Does anyone know why we have people who are scheduled for our next auction, have been sent an auction letter with the associated fee, but they are not highlighted in the legend as "in auction". So how do I get tenants to show in pink as "in auction"?