Software Operations

Answers to common how-to questions about SiteLink.

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We own a facility that was built in the early 70's that is a metal building that has some type of coating on it that makes it look like a rough "stucco" or more like a "popcorn" ceiling. Anyone have any idea what this could be made of or how it was applied? Over the years dark black stains have appeared due to the old…

Why doesn't the customers email address automatically insert when emailing this report? It inserts email address when emailing Ledger & Receipts.

My Sitelink is running incredibly slow today. Nothing else in my system seems to be slow and I have restarted and done a live update and it's still being super slow. Like 60 seconds or more to open a screen! I know overall the internet is moving more slowly these days because everyone is bored at home and going online and…

Do you have a set time of the day you do this procedure? Do you do it 7 days a week? Is it necessary? Thanks

We are attempting to start e-sign as a touch-less way to get contracts signed, can anyone share their process? We are running into margins being off when we print the agreement, also if anyone is willing to share their rental agreement format, as well as rental application format that would be super fantastic! I'm getting…

We're sending emails to all 700+ customers about our new reopening guidelines. We use gmail and it gets hung up if you try to send more than 75 at a time. Right now we individually check the first 75 and then send. Next it's the next 75 and so on. Is there a way to send a range like 1 to 75 and not have to individually…

Just curious as i've never heard this before with all the site takeoves i've done in my years. Maybe i'm remembering wrong but I swore i've been at sites doing transitions from one ownership to another at EOM/FOM's before. Did sitelink change a policy at some point as we're being told now they don't do transitions at the…

Anyone else having trouble processing card payments this morning?

Hello, I am curious, does anyone use SiteLink's Webstore as their website with their own unique URL and offer a full online rental + reservations? What I mean by that is do you have the free website template offered with your SiteLink subscription but have had it customized by a developer to use your own URL instead of the…

Does anyone know how to uncombine a unit i combined in error???? PLEASE HELP!!!

We are trying to get rid of our old hand written reservation sheets and want to transition fully to using LTL but we can't figure out the best way to list a possible tenant who wants the next unit available. For instance, if we don't have any 10x10s available but have someone who wants one as soon as one is available how…

I sold locks to a customer already in a unit for some reason I cant add merchandise while into her account I have always done this by the ledger and it will not let me not sure what I'm doing wrong please any help thanks Diane

I am working on implementing online rentals. My testing with eDocuments will work if signed through Sitelink. But when emailed it says An error occurred: 500 Internal Server Error. Any suggestions? I have spent so much time getting the Lease set up in Forms and this is the last little piece of the puzzle. I want to get it…

Many of us have moved a few times, but Julia and Joe Czyz aren’t your garden variety movers. The Denton, TX couple has packed up and moved 31 times in 52 years. Julia Czyz says living abroad was a dream of hers from the time she was in college studying to become a teacher. She was lucky enough to find a husband, an…

For online rentals I need Alternate Contact Phone Number, Employer, Date Of Birth, Govt Issued ID number, Gate Code choice and forced Auto Pay. Does anyone have any suggestions or work arounds?

We're wanting to implement online rentals, but not sure how this would work. On our rental agreements for boat/rv/vehicles we include what is being stored. (Vin #, License Plate, Make/Model etc.) We enter this information in the contents section of Sitelink. How could we make that work with online rentals?

HOW DO WE DEAL WITH MONEY WE COLLECT FROM AUCTIONS AS FAR AS PUTTING IT TOWARD BAD DEBT? 

Is it just me, or are certain items under the Reminders in MyHub unavailable for viewing?

I have been working on forms for eSign. Do you complete a new Rental Agreement in the case of transfer? Populate the form with figures from the transfer? Is there a way to do a transfer from Lead to Lease? Thanks

ditto

I have a new client in that area who would like to have their new store manager shadow an experienced SiteLink user for a few days or a week or two. Would anyone be open to such a thing? 

I have about 750 drive-up units that have 2 different type sliders. One slider hugs the barrel of my door and the other goes between the ridges. These are Trachte doors and we use their cylinder locks. Over the years, they have decided to discontinue the specific sliders that we use and not offer an alternative that fit…

I know there is a way to set up on auto pay when a tenants card is ran that if w have their email it will pop up do you want to email receipt. Is there a way to do this when a customer just calls and pays? It isn't too big of a deal but I always have to exit out and go back to the tenants account to send and email. I would…

hi my name is Steve Guess, i own two facilities in the Turks and Caicos islands. we are presently under a complete 21 day lock down. i am curious what the industry is going to do regarding collections during the next few months considering the current events. i am about to write my tenants a letter explaining company…

where do I go to find old downloaded leases

I can't seem to add units or spaces to a tenant. everything (name, address, phone number) is the same but it won't put them together for 1 charge. any idea how to fix this? TIA!

Eric_Lewis I took the My Hub course in January. I don't see my certicication. Can you help? Thanks

At our two locations in Florida we have 30 to 40 tenants (out of 1200) whose credit cards are routinely rejected every time they are run on auto pay. They are not responsive to calls, emails, or texts. Has anyone solved this problem? Do we make them cash or check customer only? Thanks.

On the Daily Close report - I entered a check for payment. Payment is reflected correctly in tenants account. On the Daily Deposit (close) it lists the check amount under the column for LEDGER but not on the column for RECEIPTS. Any ideas what caused this?

Hi Everyone.....We are trying to create a paperless move in process. Would someone be so kind to walk me through there move in process from there website (we have Storedge) through Sitelink? Do you use an Occupant Information Sheet or scan a Driver License? Thank you for this forum and your help!