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ADDING DISCOUNT TO EXISTING CUSTOMERS
IS IT POSSIBLE TO ADD A DISCOUNT TO AN EXISTING CUSTOMER, IF THEY HAVE BEEN IN FOR AWHILE AND KNOW THEY ARE GOING TO BE HERE FOR AWHILE LONGER WE HAVE A PAY FOR 6 MONTHS, GET THE 7TH FREE DISCOUNT WE WOULD LIKE TO DO THAT FOR THEM. IS THIS POSSIBLE?
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LOOKING TO HIRE AN EXPERIENCED MANAGER W/SITELINK EXPERIENCE-NW INDIANA
CROWN POINT AND MERRILLVILLE INDIANA POSITIONS AVAILABLE FOR EXPERIENCED PT/FT STORAGE MANAGER POSITION. CONTACT MCLARK@ELMDALEPARTNERS.COM FOR MORE INFO
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Can one change the number sequence of invoice numbers?
Is it possible to do this ?
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Personals from an auction unit
We just had an auction end on 10-31-19 and the bidder brought the personals up to us in the office in the box were pictures and two small boxes that contained the ashes of relatives of the tenant. We have tried contacting the tenant but without success so far. My question is have any of you had this situation and how did…
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"In Auction" legend in SiteLink
Hi, I'm new here but have a quick question: Does anyone know why we have people who are scheduled for our next auction, have been sent an auction letter with the associated fee, but they are not highlighted in the legend as "in auction". So how do I get tenants to show in pink as "in auction"?
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Forum password changed?
Anyone else experience a message telling you that an administrator made changes to your account recently and you need to reset your password? Went to login just now after being on earlier today and had that pop up. Had to do the password reset and gotta love security, I'm able to set it to exactly what my password was…
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Making receiving an invoice automatic for all tenants
Is there a setting that will allow all tenants to receive a monthly invoice automatically? Thanks.
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Stockton, CA - Hiring - 2 Assistant - 1 Groundsworker
Currently looking to hire 2 full time assistants and 1 full time grounds worker at our 2 Stockton, Ca facilities if anyone or anyone you may know is interested shoot me a message.
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Setting someone to office hours.
Hello. We are using the old Digigate PTI system at my facility, along with Sitelink. I am attempting to set a customer to office hours only, and it is not working with the account I am using to test it. I can not figure out why. So, I have added an office hours "time zone" to digigate with the perimeters that I need. I…
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Access Liability Waiver
Just wondering if anyone sends out the Access Liability Waiver during bad weather? We have signs up stating we are not responsible for accidents.
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Auction Process
Ok, So I have created an auction event. I have a tenant going to auction tomorrow. How do I go about recording the winning bid amount so that the sold price automatically shows up on the Balance Due after Auction letter???
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Speed Bumps: Plastic or Rubber?
I know this is mostly for SiteLink questions; however, I want to know what everyone else thinks about this. I will be installing speed bumps throughout my property because speed limit signs both on buildings and the asphalt seem to be invisible to my tenants. I have regular and RV tenants and I've GOT to slow people down.…
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Unable to get training.sitelink.com to load.
It says it is not my computer firewall but the website itself. I would like to continue with my courses.
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Sitelink + no internet = MyHub
Just an interesting thing I noticed today. I know that Sitelink removed offline mode when MyHub went live, but now, if our internet is down for whatever reason and we try to log in, Sitelink tries to open MyHub. This will, of course, fail, as MyHub still requires an internet connection.
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New Passwords
Is anyone else being forced to update their passwords on SL? It is requiring me to have a letter, at lease 7 characters, and a special character.
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Renting to Repeat Offenders
This discussion is related to an earlier DO NOT RENT TO discussion: We have a small and familiar list of tenants who always
appear on our collection call list. They
run their past due account almost up to the auction date and then pay, with
some of them paying the day of auction. We’re looking at adding these repeat…
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Rental Truck chaos
Some of you may have seen this if you're on the SST forum but for those of you who are not I figured you'd like to see this. Copied from the post on SST: This is not my video, so I can't answer any questions. If you're on Facebook, take a look at this disaster: https://m.facebook.com/story.php?sto...00003614751312 And the…
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Charging after hours fees? Do you offer 24/7 access
Hi all, I have been working on a project and been away from the group for awhile. We are considering eliminating 24/7 access at our facilities after the 1st of the year. The owner and I are exploring the possibility of still offering it for a fee or eliminating it completely. What are everyones thoughts on this? Who…
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Pre-Lien events are including units in Lien
Why are my Lien units showing up for Pre-Lien events? They should be excluded because they have already had a pre-lien "attached" and a fee charged.
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auto debit
If a customer has auto debit set up, if they change or update the card number Do you have them fill out a new authorization form?
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How can I change Paid thru date
Need to change paid thru date from 12/21 to 12/6
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Adding Charges.
Hello, I am trying to add a "delivery fee' as a recurring charge (an added fee per month) and it isn't allowing me the option to pro-rate them in at time of move-in. It isn't even giving me the option. Can anyone help me with this? Thank You,
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Auto Pay Card Multi Unit Tenant
When setting up a tenant with multiple units for auto pay is there a way to make sure it gets set up on all units? Or at least a warning that you have to set up the other unit? Thanks
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Auction Unit Question
I have a unit up for auction. Sale ends in a few days. Tenant moved stuff in in June and has never made any contact or payment since. All of the sudden yesterday a lady calls says that she is the ex-girlfriend and that is her kids s@!# in the unit. Says that ex-boyfriend died September 23rd (then says September 21st when I…
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Exit Survey Comments
Where are the exit survey comments found? They aren't included in the Marketing History??
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Do Not Rent To List
We use the manual method (pen and paper) to list past tenants we will not rent to again. Is there an automated way to accomplish the same thing? Maybe Sitelink? Thanks.
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A little rain humor.
:D
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Payment for 50% off first 3 cycles
Hi Everyone, I am new to SiteLink. Our company is running a promotion for 50% off first 3 cycles. Is there a way that I can just take only 1 cycle payment instead of 3 at once, and remain the next 2 cycles 50% off on client's account? I tried to adjust the number of cycles when I move in a new client, but it doesn't allow…
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Friday the 13th...
It's Friday the 13th! Are you worried? Fear of the number 13 seems to be ingrained in modern-day culture: Many buildings don't have a 13th floor Some airports don't have a gate 13; hospitals sometimes skip room 13 Fun facts: There can never be more than 3 Friday the 13ths in any given year Cheat sheet: If a month starts on…
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Where do you add extra services/items like utilities, power, mailbox, etc
XXL is a unique facility that caters to business owners, RV owners, hobbies, etc. Our units have power and heat in some. We also offer mailboxes and other services. Currently we are using WinSen, and I can add items under "Account Set Up" either "monthly charges" or "miscellaneous charges". Where can I do this in Site Link?