Software Operations

Answers to common how-to questions about SiteLink.

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how do i waive all late fees for all of my tenants for the next two months

We have a discount set up in SiteLink that if a customer pays 12 months in advance they get the 13th month free. The problem I have is this: we try to set ourselves reminders to go in after that payment has been made and set them for a 30 days in advance invoice when it is due again, just as a courtesy. However, to do that…

If I'm typing an important note in one account and suddenly a separate tenant comes in office to pay, I am unable to minimize the account window I am typing the important note in and then open the account window of the tenant who has come to pay, at the same time. I have to close the window I'm taking down the important…

Does your facility have keypads at both entrance and exit or entrance only?

Good Morning, we are having issues with e-sign and gmail addresses. The tenants are not receiving the lease or other documents via email. We are on SMTP... Any suggestions? Anyone else having this issue?

I was processing a move out for a tenant that never moved her stuff in. I wanted to move her out prior to the contract date 4/8 and refund her the $ but was only offered 4/8 as a move out date. Long story short, the move out was processed and I did not have an option to refund her. Anyone know how to fix it?? 

Other than sorting and manually counting our tenants who are on auto-pay or ACH payments is there an automatic way to arrive at these totals and thereby determine who is not on either? During this stay-at-home directive in Florida we are increasing our call campaign to get more tenants signed up. Thanks and Stay Safe!

Good morning all, Is there a way to get more sub account levels in the sitelink chart of accounts ? My client has upto 4 levels of sub accounts setup in Quickbooks.

Does anyone have info for, a link to, instructions on metal roof maintenance? My boss has read they should last 50 years or more, so now....I'm looking for info (or a rebuttal). 

Before we had to switch over to these new card readers we used to scan the card and after it went through it would pop up do you wish to set up auto pay with this card is there a way to do this with the new system?

So I took a payment from a customer in the form of a check, his was behind on his payments, took thew lock of if his unit and let him have access to it. The check bounced and now his unit locked up again so he doesn't have access. This is the first time to my knowledge that this customer has given us a bad check and we are…

I am curious. Has anyone experienced an increase in move outs due to the situation that we have all found ourselves in as a result of the Corona Virus?

Today a tenant who recently moved into the coded entry area of our facility gave out his code to someone who was coming to meet him to purchase an item he had in storage. This now means that someone who is not a tenant and has no further business being on the property has access!!! To me this is now jeopardizing the…

Good Day Everyone, Hope everyone is doing well and healthy during this time. My question to you all is, how does your company handle locks and keys? And if you require the customer to purchase a lock and keys, how do you implement that within Sitelink? Thanks! 

Card expires 7/2020. The Processing Failure Report lists it as expired. I am going to call to see if they have a new card. Any other suggestions? 

How do I set up an email being sent to all tenants?

Maintain continuity of customer support and operations during times of crisis with work-from-anywhere virtual Contact Center software. Call forwarding and roll-over tools integrate seamlessly with sitelink and contact free payment options with automated reminders allow customers to pay by text, email, phone or a manager…

Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in CallPotential's Remote Operation Toolset. Jeff was kind…

Can you switch locations without logging out (L001) and then logging back in (L002)?

Hello, self-storage friends! This week marks the end of my 3+ years in marketing with storEDGE / Storable. The Storable Support team will be taking over management of this forum after my departure. In the meantime, if you have any questions, feel free to email support@sitelink.com or reach out to your account rep. Happy…

Our History Boer Development Process 2005 Shenzhen Boer Epoxy CO.,LTD was founded 15 staffs 2007 World trade department set up 30 staffs 2009 Kusu(HK) International CO.,LTD registered 50 staffs 2012 Research and development department set up 60 staffs 2014 AIKUSU brand registered 80 staffs 2016 Injection molding department…

I am a web developer and I'm currently trying to help someone to design their contract for your eSign document. But I'm having a hard time making it look good on a mobile device. So some help from your dev team will be appreciated? Here's the steps that I've taken so far: * I see that your Lease #1 form supports HTML…

This is the epad that we purchased for the esign in Sitlink. It is not working any suggestions? Or a brand that does work?

Is there a way to cap late fees given out based on security level? Ex: All employees under Site Manager level can only waive up to $50 of late fees per month, after they hit their monthly limit they are unable to waive additional fees.) Thanks!

Is there a specific report identifying units that are classified as "Service Required"?

WITH EVERYTHING GOING ON ARE PEOPLE CALLING CUSTOMERS FOR PAYMENTS, I HEARD PEOPLE DONT NEED TO MAKE MORTGAGE OR UTILITY PAYMENTS HOW ABOUT RENTALS JUST WONDERING WHAT OTHER PEOPLE ARE DOING OR THINKING 

 When going to this new site I have a couple tenants that had 2 units that now are separated I need to know how to batch them so I can do one payment instead of 2 separate Help please

IF SOMEONE PAYS AND IT GOES THRU THEN LATER REJECTED. WILL THEY LET YOU KNOW HOW DO YOU FIND OUT DO YOU GO TO VERTUAL TERMINAL WEBSITE IF YES HOW OFTEN

The New Zealand Government has not given the go ahead during stage 4 lockdown for facilities to remain open. How do I lock all tenants out in one go?

Is it just me, or has the Sitelink version history web page stopped being updated? Whenever they plan an update, I like to see what is changing and try to get ahead of questions my co-workers will have. Sitelink still refers to the page in their update notices, but nothing seems updated since 2019. -edit- I see if I click…